Lyndon Hall Care Home

Malvern Close, off All Saints Way, West Bromwich B71 1PP

Located in a beautiful part of the West Midlands, within a quiet woodland area, Lyndon Hall is a large two storey, specially converted care home offering dementia, nursing, respite and end of life care.

At Lyndon Hall, Residents have a choice of lounge areas with scenic views of the gardens which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

At Lyndon Hall Chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary needs.

Group: HC-One

Person in charge: Christine Daley (Home Manager)

Local Authority / Social Services: Sandwell Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lyndon Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Lyndon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Lyndon Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.603 for Lyndon Hall Care Home is calculated as follows: ( (103 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 156 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Lyndon Hall Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 4 Reviews ÷ 16 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Lyndon Hall Care Home has a Review Score of 8.6 (8.603) from 13 Reviews


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lyndon Hall Care Home?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lyndon Hall Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Cousin of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Friendly staff.
Looked after well.
Has a homely feeling.

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Whilst the carers do their best, I find that there are residents on Rose wing that need more care/attention (one to one). This takes time off the other residents. Some are too volatile to be left unattended (not enough staff to cope). Refreshment facilities poor at times (no cups). Residents can be left unattended in the lounge. Staff do their best and are always pleasant but not enough at times, leaving not enough time to care properly. Management seem to pay more attention to unnecessary things (decorations etc), not at what really will matter, like activities where residents can get involved on a regular basis

How likely would you be to recommend Lyndon Hall Care Home? Likely

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Average Rating:   3.4 out of 5

Clare Sheehan, Care Advisor at Lyndon Hall Care Home responded to this review on 09 Feb 2018:

Thank you for your feedback. Currently, there are three care staff on Rose Unit to support 19 Residents. The activity programme is under review at the moment to ensure we offer stimulating activities. The care staff have time to play a full part in this too in encouraging more activity in the unit. Cups are stored in the kitchenette area, however, if these supplies run low staff can ensure they get replenished.

The staff are polite, friendly and very good with Dad.
We are informed of any changes and asked for our opinions.
The home is clean and tidy with a good atmosphere.
Dad's room is adequate for his needs and his care provides us with peace of mind that he is being well cared for continually.

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother who was in the home for nearly 2 years and who passed recently was 95. I myself can only speak very highly of this home, my mother was very well looked after. The staff were very caring and looked after her very well. The staff on the 'Poppy' unit were one of the best.

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

The management of our sister was outstanding, nursing and medical care was provided by compassionate staff, her carers more than people who helped they were her friends. When visiting our sister you were always greeted with friendly faces and a friendly smile. The food was very good and served in brilliant dining rooms. The building was constantly being kept cleaned to a high standard. Very secure and safe care.

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has been here for 4 weeks and has settled in well, joining in with all the activities provided. The staff seem very competent and provide mum with all her care needs. I'd be very happy to recommend Lyndon Hall to family and friends.

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother came into Lyndon Hall on the 25/5/16. All of the family have been very happy with the care and attention mom has received. The staff have been excellent always with a smile on there face nothing to much trouble. She had her 93rd birthday on the 18th June the home did the catering and family members were able to come and celebrate with her. All of the family have seen what an excellent home this is.

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father was loved and cared for here. Always clean and well fed. He loved tea and had the carers running around for him, well kept room. Smelt lovely, God Bless manager and his staff.

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My uncle is a resident in the care home where I find the care of the people who work in the home to be excellent. I always get a good welcome and a nice cup of tea when I visit, I think the residents are well looked after.

How likely would you be to recommend Lyndon Hall Care Home? Likely

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Average Rating:   5 out of 5

Since my cousin arrived in the home in January her progress has been remarkable. She is eating much better and looks really well.

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have found this care facility to be a pleasant, light, airy and quite a friendly place. Staff are very caring and I have not had a bad experience to comment about. Verdict 10/10

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum has been a resident for two years since January 2014. Although I have raised a few concerns regarding my mums deterioration I have found management and care staff very supportive and helpful. I have been kept informed at all times. Any concerns I raise are addressed in a professional/supportive and caring manor. Activities have been few but recently a new appointment has been made and timetables and outings arranged so think this will improve.

How likely would you be to recommend Lyndon Hall Care Home? Extremely Likely

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Average Rating:   4 out of 5

I have found the staff most attentive and caring and they treated my mother with respect, when asking for their help with tasks relating to her comfort they were most obliging.

How likely would you be to recommend Lyndon Hall Care Home? Likely

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Average Rating:   4 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lyndon Hall Care Home