Lyndon Hall Care Home

Malvern Close, off All Saints Way, West Bromwich B71 1PP
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9.8 88 Reviews
  • Lyndon Hall Care Home, West Bromwich
Nestled within a tranquil residential area in West Bromwich, Lyndon Hall Care Home offers personalised nursing and dementia care to older people.

A friendly, purpose-built care home, Lyndon Hall offers residents a homely setting where they are empowered to live life the way they choose. As well as high quality care, the team focus on wellbeing and work hard to ensure residents have plenty of opportunities to do the things they enjoy. Whether that be gardening, baking or morning walks, there is something for every person to get involved in.

There are also a plethora of spaces for rest and relaxation; from the range of sitting rooms and four dining areas to the sensory area in the courtyard garden, every aspect of the home has been designed with comfort at the heart, ensuring residents truly feel at home.

The care team at Lyndon Hall is on hand to support residents and their loved ones from the moment they step through the door. Helping them to settle in, the team get to know each individual resident, taking pride in encouraging everyone to take an active part in life at the home in a way that suits them. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, the team at Lyndon Hall are committed to helping residents to live their best lives.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1149

These prices are only a guideline, please contact Lyndon Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Debbie Whittle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (80)

Lyndon Hall Care Home Reviews (88)

Total of 88, showing 61-80
9.8

Lyndon Hall Care Home has a Review Score of 9.8 (9.815) out of 10, based on 21 reviews in the last 2 years. Over all time Lyndon Hall Care Home has 88 reviews.

Overall Experience

  • 55
  • 28
  • 5
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Date Published

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Review from A H (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lyndon Hall is a reasonably modern building, clean and tidy. The staff were friendly, although I noted a lot of time was spent completing paperwork, rather than interacting with residents.
However, Dad's needs seemed to be met otherwise and we were happy with the personal care provided.
Perhaps more
activities could be arranged.

Reply from Clare Sheehan, Careline Advisor at Lyndon Hall Care Home

Thank you for your kind comments overall regarding the Home and staff. We are working towards improving the activities and hope to have a full programme of events each month for residents and families to take part in. If you have any suggestions, we would be happy to hear them. We do have to complete records for all residents throughout the day, but this should be completed in real time to ensure that staff have plenty of time to spend with the Residents. I am sorry that you have not found this to be the case. I will ensure that the staff take this on board and work towards more productive time management.

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Review from Gloria T (Sister of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication needs improvement - eg to resident. Needs more activity for resident. When the weather is good the ones that are capable should be taken outside in the garden.

Reply from Clare Sheehan, Careline Advisor at Lyndon Hall Care Home

Thank you for your comments. We are working on the communication with Residents, relatives and staff to ensure that everyone connected to Lyndon Hall, know what’s happening and what is planned for the future. Activities is a high priority, and I am personally working with the Activities Coordinator, to plan meaningful, positive activities for all Residents. I agree that when the weather is fine, we should have more outside activities and we are looking to build a herb garden for the Residents to manage and enjoy. We are having regular relatives meetings, to enable myself and my team ensure that communication between us and our Resident’s families is optimised.

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Review from A C (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Dad has been at Lyndon Hall about 3 months, during that time I have seen things improve.
I am satisfied with Dad's care and getting to know the staff.
I do feel that permanent staff do a fantastic job but sometimes not given the support they deserve.
The food is getting better, but I would like
to see more fruit/salad on the tea trolley.
I feel things are getting better and look forward to the coming months.
Staff are always very friendly and welcoming.

Reply from Clare Sheehan, Careline Advisor at Lyndon Hall Care Home

Thank you for your kind comments. I am pleased that you have seen an improvement in the Home and will ensure that this continues over the coming months. I will discuss with the Chef the option of having fruit and salad available for Residents at tea time, in addition to the salad option which is always available at lunchtime. We are constantly recruiting staff to ensure continuity for Residents and stability within the Home.

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Review from Sharon D (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The receptionist is lovely and cheerful.
The carers are lovely and very caring people.

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Review from Melvyn F (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The atmosphere is always pleasant.
The staff are friendly and keep the family informed.
The rooms are kept tidy and clean and Dad's needs are generally well catered for.

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Review from M H (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a wonderful experience from all the staff from reception, carers, nursing and management staff. Everyone has been very supportive in these difficult times with my father. The care home has its ups and downs but that's part and parcel of life. Everyone is human one can only try to do their
best. HC One Lyndon Hall has done their best in looking after dad.

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Review from Patricia Ann C (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some care staff are excellent, some care staff are very idle. Summer fayre was a great success. Thanks to some staff, anything I bring to the attention of some staff it is dealt with right away. But some don't care, shouldn't be in the job. Sorry but speak as I find.

Reply from Clare Sheehan, Careline Advisor at Lyndon Hall Care Home

Thank you for your comments. I am aware that we have a few staff who require encouraging and managing to understand the role that they have undertaken. We are supporting them with training and guidance from more senior staff to supervise their work activities and ensure that our Residents get the best and kindest care possible.

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Review from Dorothy H (Wife of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff at Lyndon Hall are always helpful and they look after my husband very well.

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Review from Amanda J R (Niece of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have had issues in the past with care but since action taken, it has improved. Uncles mood depends on staff working on that day.
Some staff are more attentive than others. Hoping new manager stays longer than previous ones as seem to change more often than service users do so no continuity.
Activities
do take place and good when do but would like to see service users go out more.
Overall I'm happier with care than I was last year.

Reply from Clare Sheehan, Careline Advisor at Lyndon Hall Care Home

Thank you for your comments. As the new home manager I am working with colleagues and our wellbeing coordinators to improve the amount and range of activities we offer our residents. We are glad to hear that you feel happier than you did with the care provided here at Lyndon Hall. I am glad hear that you and your relative can see improvements in the home and that you are happier than you have been with the care provided and way that the home is being managed.

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Review from A J (Niece of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and caring and will always try to solve problems quickly.
The care and cleanliness are very good.
A few times the home has been slightly understaffed but on the whole, things run smoothly and residents are well looked after.

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Review from G M (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Lyndon Hall Care Home for two and a half years. Overall the care has been very good. The food and cleanliness is excellent. Mum is much the same as two and a half years ago. I would recommend Lyndon Hall to anyone.

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Review from P C (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that since my mom has been here she has been looked after very well. Her age is 97 but she cannot see very well. However, I am pleased with her standard of care and also activities where possible.

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Review from K S (Nephew of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean care home with very good facilities. Friendly and helpful staff. I would recommend the home to anyone.

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Review from Karen M (Sister of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and approachable. My brother has changed since being here. He is happy and chats a lot more - staff have a lot of time for the residents. My son also commented on how he had changed since being at Lyndon Hall.
Keep up the excellent work!

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Review from Matthew R (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff, clean home. Brilliant residents.

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Review from David A (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lyndon Hall staff are always friendly and helpful, the residents are well cared for, not only in the care but also in activities they are encouraged to do.

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Review from Tony F (Son of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst the carers do their best, I find that there are residents on Rose wing that need more care/attention (one to one). This takes time off the other residents. Some are too volatile to be left unattended (not enough staff to cope). Refreshment facilities poor at times (no cups). Residents can be
left unattended in the lounge. Staff do their best and are always pleasant but not enough at times, leaving not enough time to care properly. Management seem to pay more attention to unnecessary things (decorations etc), not at what really will matter, like activities where residents can get involved on a regular basis

Reply from Clare Sheehan, Care Advisor at Lyndon Hall Care Home

Thank you for your feedback. Currently, there are three care staff on Rose Unit to support 19 Residents. The activity programme is under review at the moment to ensure we offer stimulating activities. The care staff have time to play a full part in this too in encouraging more activity in the unit. Cups are stored in the kitchenette area, however, if these supplies run low staff can ensure they get replenished.

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Review from Melanie S (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.
Looked after well.
Has a homely feeling.

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Review from Pat D (Daughter of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother who was in the home for nearly 2 years and who passed recently was 95. I myself can only speak very highly of this home, my mother was very well looked after. The staff were very caring and looked after her very well. The staff on the 'Poppy' unit were one of the best.

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Review from David J (Relative of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of our sister was outstanding, nursing and medical care was provided by compassionate staff, her carers more than people who helped they were her friends. When visiting our sister you were always greeted with friendly faces and a friendly smile. The food was very good and served in brilliant
dining rooms. The building was constantly being kept cleaned to a high standard. Very secure and safe care.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Lyndon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Lyndon Hall Care Home is calculated as follows: ( (199 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 238 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lyndon Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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