Lyndon Hall Care Home

My mom moved into Lyndon Hall on 26th September. Mom has many problems but the staff have tried really hard to work with mom to sort problems out. Mom seems to be settling in now and that is due to the staff's hard work.

I find that my husband has had the best care he could have had. All but a bedsore on his heel which should have been found last year and is only just getting better. His care was brilliant, could not be better (on Rose). Now he's on Poppy, exceptional care. On the ball with care, I love being here every day so I see things. How well the carers work and the nurses are very professional. Rooms clean and tidy.

I know my mom will love it here.

All the carers do the very best they can, however, the unit my father is on (Bluebell) needs more carers. They have had 3 more people moved from another unit due to their failing health and it takes 2 carers to deal with personal care. If more than one resident needs help at the same time, they have to wait which is not good enough.

Also, more residents need help feeding, which results in food going cold.

In the weeks my brother-in-law has been in the home excellent staff.

My remarks on poor staff could be misleading. The permanent care staff are excellent but the nature of the work demands agency staff and they are not as particular. If staff are rewarded for what they do and are paid accordingly then the industry would not have a recruiting problem. I have seen a big difference in the care that my mother gets and in the past 12 months, this has reduced. There is never sufficient staff on duty.

Perhaps more activities could be arranged.

Communication needs improvement - eg to resident. Needs more activity for resident. When the weather is good the ones that are capable should be taken outside in the garden.

Staff are always very friendly and welcoming.

The carers are lovely and very caring people.

The rooms are kept tidy and clean and Dad's needs are generally well catered for.

I have had a wonderful experience from all the staff from reception, carers, nursing and management staff. Everyone has been very supportive in these difficult times with my father. The care home has its ups and downs but that's part and parcel of life. Everyone is human one can only try to do their best. HC One Lyndon Hall has done their best in looking after dad.

Some care staff are excellent, some care staff are very idle. Summer fayre was a great success. Thanks to some staff, anything I bring to the attention of some staff it is dealt with right away. But some don't care, shouldn't be in the job. Sorry but speak as I find.

I find the staff at Lyndon Hall are always helpful and they look after my husband very well.

Overall I'm happier with care than I was last year.

A few times the home has been slightly understaffed but on the whole, things run smoothly and residents are well looked after.

My mother has been in Lyndon Hall Care Home for two and a half years. Overall the care has been very good. The food and cleanliness is excellent. Mum is much the same as two and a half years ago. I would recommend Lyndon Hall to anyone.

I have found that since my mom has been here she has been looked after very well. Her age is 97 but she cannot see very well. However, I am pleased with her standard of care and also activities where possible.

Very clean care home with very good facilities. Friendly and helpful staff. I would recommend the home to anyone.

Keep up the excellent work!