Lyndon Hall Care Home

Malvern Close, off All Saints Way, West Bromwich B71 1PP
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9.8 88 Reviews
  • Lyndon Hall Care Home, West Bromwich
Nestled within a tranquil residential area in West Bromwich, Lyndon Hall Care Home offers personalised nursing and dementia care to older people.

A friendly, purpose-built care home, Lyndon Hall offers residents a homely setting where they are empowered to live life the way they choose. As well as high quality care, the team focus on wellbeing and work hard to ensure residents have plenty of opportunities to do the things they enjoy. Whether that be gardening, baking or morning walks, there is something for every person to get involved in.

There are also a plethora of spaces for rest and relaxation; from the range of sitting rooms and four dining areas to the sensory area in the courtyard garden, every aspect of the home has been designed with comfort at the heart, ensuring residents truly feel at home.

The care team at Lyndon Hall is on hand to support residents and their loved ones from the moment they step through the door. Helping them to settle in, the team get to know each individual resident, taking pride in encouraging everyone to take an active part in life at the home in a way that suits them. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, the team at Lyndon Hall are committed to helping residents to live their best lives.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1149

These prices are only a guideline, please contact Lyndon Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Debbie Whittle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (80)

Lyndon Hall Care Home Reviews (88)

Total of 88, showing 21-40
9.8

Lyndon Hall Care Home has a Review Score of 9.8 (9.815) out of 10, based on 21 reviews in the last 2 years. Over all time Lyndon Hall Care Home has 88 reviews.

Overall Experience

  • 55
  • 28
  • 5
  • 0
  • 0

Date Published

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Review from P M (Brother of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I found the home a very friendly place. The staff and management were friendly and helpful there was a good atmosphere in the home. My brother's last few months there were as happy as his circumstances would allow.

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Review from D D (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Lyndon Hall for over three years and it was wonderful to see the dedication, compassion, care and humour there. I visited often and telephoned often and was always met with kindness, sensitivity and thoughtfulness. Thank you so much for everything you did.

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Review from Graham W (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has only been at Lyndon Hall a short time but the staff and the care home manager have been fantastic, nothing has been too much trouble and my mother's room is spotless and welcoming with fresh flowers in vases just one of many little added touches that make a huge difference.
Nothing is ever
too much trouble and the manager is always happy to welcome you into her office, the door is never closed and she will always take the time to chat with you and work out any little concern. The manager and the staff go above and beyond to make the residents and relatives feel happy, safe and reassured, thank you to you all.

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Review from C P (Son of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam's stay was very good. Care and compassion by the carers and management were second to none. The home is clean and well-maintained. Carers and management are always friendly and polite.

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Review from Keith W (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to Lyndon Hall by a friend. This was my first interaction with any form of care or nursing home. I was so impressed with their care, compassion and professional approach to my mum's particular situation. "Well done" is not enough.

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Review from P R (Son of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a permanent resident at Lyndon Hall Care Home for a couple of months now and we’ve found the staff caring and attentive. They have a fantastic amount of patience with some of the more challenging behaviour that presents from time to time, and we’re really pleased with the care mom
is receiving. We’ve found the staff and management friendly and readily approachable when we’ve needed to discuss mom’s care..please keep it up! Many thanks.

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Review from Karen M (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff make this home, from the cleaners/laundry, care staff and event staff to nurses and office staff. They go out of their way to help if you have a query, nothing is ever too much. These people don't get enough credit for the hard work they do. I leave this home every day knowing my mom's warm,
clean, fed and in a safe place, giving her family peace of mind.

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Review from M H (Daughter of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is permanent at Lyndon Hall on the residential side and he's 94. Lyndon Hall has been amazing with him from day one and always keep me updated about his health. The staff are friendly and love the residents and are professional and caring at all times.

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Review from Diane S (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved here three weeks ago, she has been made to feel very safe, secure and comfortable. She is cared for perfectly, food is good. Staff are great and very caring. Mom is really happy here. The home is managed superbly and nothing is too much trouble. They bend over backwards to help in any way
they can.

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Review from Debra S (Daughter-in-law of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team in Rose ward at Lyndon Hall Care Home went beyond what they needed to do for my mother-in-law as she was dying. The night staff, as well as the day staff, showed compassion and gave her dignity and made her last day comfortable and easier for the family to support during the final days of her
life. Thank you.

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Review from Dee C (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had just gone into the home just as covid hit us all. She was suffering from Parkinsons'/Dementia. The last few months have been hard for me to visit but the compassion of the staff and genuine friendship and help to cope given to me has been fantastic. My mother passed away this week and
I wish to thank all staff involved with her care, especially in the last few days of her life.

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Review from S H (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff we meet are professional and courteous. The level of care provided to my father is second to none and you can tell they care a lot for him and have his best interest at heart.

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Review from P C (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent, very helpful and caring. Two of the nurses in particular from Sunflower were exceptionally supportive and kept us well-informed regarding his state of health. The manager gave us regular updates and is doing a great job for the care home. The chef did a great job catering to
my father's dietary needs.

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Review from W M (Ex Family Member) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very caring and friendly whether you meet them coming in or out of the home, the staff will always smile and acknowledge you. You feel that your loved one is in a good environment and in very safe hands. The acting manager is an amazing person and no matter how busy she is she always
has time for you. I believe that because of her brilliant attitude and standards everyone else in the home follows suit. My ex-husband is very happy there.

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Review from J W (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came into Lyndon Hall Care Home, our entire family have seen a huge difference in her well-being. A lot more interactive wanting to talk and taking more interest in what we are saying.
Well done to all.

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Review from Gail B (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care Mom receives. She is always treated with kindness, dignity and respect. She has done so well since moving into Lyndon. We find all the staff very friendly, informative and professional. I would definitely recommend it to anyone looking for somewhere for a loved one.

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Review from Roy M (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We viewed many care homes before we decided on Lydon Hall. The major factors were:
1) Cleanliness
2) Super staff
3) Excellent food
4) Family feel
5) Caring staff

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Review from Julie M (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my dad going to Lyndon Hall in July 20 during lockdown I have only really just been able to start going in. I'm happy with dad's room and the staff keep me informed about everything to do with dad. It would be lovely to know about any activities/social events that happen and what daad has been
involved in. A lot of homes post things on social media which is lovely for families.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lyndon Hall Care Home

Thank you very much for your feedback. We are pleased that our team keep you informed about your Father’s care. The home will be introducing a newsletter that will highlight activities sessions and information about the home. We will ensure that this is displayed and sent to you moving forward.

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Review from K G (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really grateful as a family for the continued care and support mom is receiving, especially throughout the covid pandemic. I am personally very grateful for the increased access to visit my mom for compassionate reasons whilst she has been particularly unwell - as I live so far away I am unable
to visit as often as I would like so the increased access has allowed us to spend precious time together. A big thank you to all the staff on Bluebell at Lyndon Hall and to the Manager for allowing these compassionate visits.

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Review from Carole A (Niece of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the care given to my uncle over the past year. The staff have been very kind and caring and efficient. When medical issues arose they were quick to respond with appropriate medical care.
The home's facilities were all well kept and clean. The food, good.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Lyndon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Lyndon Hall Care Home is calculated as follows: ( (199 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 238 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lyndon Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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