Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.7 137 Reviews
  • Waterside Care Home, Tipton
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.

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Care Provided by Waterside Care Home

  • Primary Care Categories
  • Older Person Care
  • Permanent Care
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Fabiana Pereira (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Waterside Care Home Reviews (137)

Total of 137, showing 21-40
9.7

Waterside Care Home has a Review Score of 9.7 (9.690) out of 10, based on 17 reviews in the last 2 years. Over all time Waterside Care Home has 137 reviews.

Overall Experience

  • 92
  • 43
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  • 0

Date Published

137
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Review from P H (Son of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm welcome from reception and in general staff go about their duties with care and are known by the residents who also warm to them. Meetings around care and food provided are well intended but not always delivered well. There could be a lot more staff could do to encourage residents to have
their nails and hair cut etc. The manager is very approachable and, you can see, has big plans to improve the staff environment and activities for the residents. It is because of this that I would recommend the home.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your review. At HC-One, we strive to deliver kind care every day to our residents and their families. I appreciate your feedback around what we can do better and we endeavour to work on these areas. I assure you that every feedback we receive is incredibly important to us, as this helps us to make improvements.


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Review from Christine M (Wife of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

a friendly care home where teh staff treat the residents as human beings. I'm always made to feel welcome when visiting my husband.

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Review from Karen H (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Waterside is a lovely place for your loved one. The care is second to none. The staff (all) are professional and friendly. Nothing is ever too much trouble for them. The outlook over the canal is very nice and south facing so the sun shines in making it warm and inviting. Lovely.

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Review from A B (Son of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems to be happy here and is well looked after. The staff are always friendly and welcoming and appear to genuinely care for the residents.

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Review from Janet D (Cousin of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been here for three months. He has displayed a vast improvement in appearance and attitude.

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Review from Oliver P (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and thorough. A friendly and homely environment for my mum to be taken care of in. We're very happy she is here with such great professionals looking after her.

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Review from Carol C (Daughter-in-law of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, polite and professional! Needs are met and nothing is too much trouble. Medical issues are well documented and catered for, including off-site appointments. Safety and cleanliness are important and it shows!

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Review from R W (Grandson of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care my grandfather is getting is good.
His room is nice.

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Review from T S (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, staff know how to look after and they do their best. My mother has been looked after very well. I am really impressed with how the staff reacted to the problems my mother had. They handled it very well.
I thank everyone personally.

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Review from Leonard H (Respite Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staying has been a fantastic experience. The staff have been fantastic, I will miss you all but will be back to see you.

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Review from Jannette B (Wife of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this care home is very, very good.

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Review from Kevin E (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here for four months and it improved her capability after having a stroke so she was able to return home at an age of 89. She was happy and in some ways sad to go home. The staff were helpful and nice.

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Review from M S (Sister of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your safety policy is really good. Staff are second to none. They are pleasant and efficient. I have nothing but praise for them.

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Review from Michael S (Son of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They've done well to keep Mum safe from the virus and she's looked after well.

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Review from Ruth C (Sister of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, even with all the extra things they have to think of with Covid. My sister is happy and well cared for.
More newsletters, please!

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Review from Elaine F (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is now a permanent resident in the home and needs full nursing care.
The staff I have come into contact with on my visits to the home are caring and hard working. Always friendly and welcoming.
My father is well looked after and safe and I feel those who care for him are understanding
of his needs.
I feel the measures in place due to Covid restrictions to keep residents staff and visitors safe are very well managed. Full PPE is always available and strict adherence to the rules is applied.
The home has a very friendly atmosphere and is extremely clean and well maintained.

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Review from Tina B (Niece of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was here for a period of 4 weeks. All the staff were approachable and friendly. It is a very warm and welcoming home, and the care for my auntie was outstanding and her final days were in dignity. Can not recommend enough, lovely staff.

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Review from Billie F (Great-Niece of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was cared for at Waterside Care Home in her final days. The staff were very caring, not only to my auntie but towards my family too and were supportive when she passed away. I couldn't recommend Waterside enough, it is a nice, clean home and the staff are great.

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Review from Mary P (Daughter of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum deteriorated and passed away in April 2020. Mum did not have covid19, however, the death was during this demanding period for staff. The care were truly exemplary. All staff were incredibly kind to mum and us as a family.
There was no doubt that the staff were incredibly busy, however, they made
time to talk to us, and provide care above and beyond good. All staff were compassionate and allowed Mum to have dignity and a peaceful death.
Staff showed great regard to the mental capacity act and mum's wishes, and beliefs including her religious beliefs (Roman Catholic). The staff ensured that she had her rosary beads with her, and appreciated that mum loved to say her prayers. One member of staff even read her the Irish Blessing shortly before she passed away.
I cannot begin to tell you what a comfort it was to us knowing that the standard of care was high, there is only one opportunity in providing a peaceful death. We will always be grateful to Waterside staff.

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Review from T D (Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On website states that this home is a care home with nursing.
Dad was in for a few weeks but they could not do basic nursing. If looking for a nursing home look elsewhere.
Dad passed away in hospital having the care and dignity he needed.

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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.690 for Waterside Care Home is calculated as follows: ( (153 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 200 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Fabiana Pereira

Job Title: Home Manager

Joined: 2017

“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”


As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.