Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.7 146 Reviews
  • Waterside Care Home, Tipton
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1642

These prices are only a guideline, please contact Waterside Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Fabiana Pereira (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Waterside Care Home Reviews (146)

Total of 146, showing 21-40
9.7

Waterside Care Home has a Review Score of 9.7 (9.684) out of 10, based on 26 reviews in the last 2 years. Over all time Waterside Care Home has 146 reviews.

Overall Experience

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  • 46
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Date Published

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Review from D W (Son of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterside Care Home is a very caring place. The carers are kind and considerate. The atmosphere is warm and welcoming and relatives are able to interact with their family members in private if needed or are welcome to stay in the main lounges. Food is of a very high standard and my dad seems settled
and content.

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Review from S B (Wife of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in here for nearly three weeks and we cannot complain about anything at all, lovely staff and management.

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Review from Karen S (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise and recommend this nursing home highly enough. Unfortunately, my mom’s stay was a brief one (just over 2 days) but absolutely everyone I met treated us with the utmost care and respect. I stayed overnight to sit with my mom and I lost count of the number of times the nurse and care staff
popped in to check on us both. Also, I was provided with a refreshment trolley consisting of sandwiches, biscuits, crisps, tea, coffee and 3 types of fruit juice, I was even offered hot meals. Everyone went above and beyond to make my mom’s final hours as comfortable and stress-free as humanly possible, and for that, I will be eternally grateful. I’d like to thank all the staff at Waterside Nursing Home from the bottom of my heart.

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Review from D L (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Our mum was transferred to Waterside Care Home from hospital for 5 weeks and unfortunately, it was not a pleasant experience for her or ourselves. The staff were very friendly and welcoming. The rooms were adequate and the food was excellent. A tick box record is kept of personal hygiene routines and
although always ticked it was evident that had not been carried out and this was then done by a family member once requested. Normal toileting times were approximately 30 minutes - 60 minutes but very often in excess of this causing mum to become agitated and distressed and resulting in various medical issues which is unacceptable. We witnessed instances of toilet records being falsified which was reported to management at the time. Some members of staff were very caring although unfortunately this could not be said for all. We felt the home was understaffed to fulfil residents' requirements. For these issues, we would not recommend Waterside although we recognise there were some very caring understanding members of staff who were in the job for the right reasons.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At HC-One, we strive to deliver kind care every day to our residents and their families. We are sorry you feel the level of care provided during your Mother’s stay was not to the expected standard. Please be assured we have taken on board your concerns so that we can review those areas highlighted. Thank you for your kind comments about our staff who work hard to provide kind, quality care.

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Review from Nigel B (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mom moved into Waterside Care Home in March. I have been, overall very impressed with the care provided. The large majority of the staff display high professional care. The patience they show is unbelievable and in most cases carry out their work with a smile. They keep me informed of my Mom's
health and are happy to answer any questions.

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Review from M P (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, caring staff. I feel Mom is receiving the care she needs in a safe and welcome environment. Visitors are equally made to feel welcome. Would prefer to have a member of staff present in the lounge at all times but appreciate this may not always be possible due to care needs of residents.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At HC-One, we strive to deliver kind care every day to our residents and their families and it is pleasing to see you have experienced this on your visits. Please be assured we do take the monitoring of our communal areas seriously. Should you have any concerns, please do liaise with management in the home who will be able to assist you.

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Review from Janice L (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Waterside Care Home straight from hospital. She was poorly, lifeless and sleeping most of the time. She now participates in activities and spends time in the lounge with other residents. The staff have been lovely. It is comforting to know that she is safe, well cared for and doing
much better than she was.

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Review from A L (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a care home. I didn't really know what to expect, but have found Waterside Care Home excellent. Staff are brilliant; so caring and thoughtful to all residents. Staff work very hard but remain pleasant and professional with warmth and care in all their actions. The activities
are fantastic, there's always something to look forward to.

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Review from L R (Wife of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm, friendly and inviting home that always makes me welcome when visiting my husband. There is a good variety of meals and the staff will always get you a sandwich or something else if there's nothing you like or fancy. The staff treat residents with care and compassion. There are daily activities
and some wonderful outside entertainers that come into the enjoyment of the residents. The only negative at present is the lack of care staff on some days, where with the best will in the world, two staff members can't look after all the residents as they'd like to. Overall one of the better care homes around.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your kind review. At HC-One, we strive to deliver kind care every day to our residents and their families and it’s pleasing to see you have experienced this on your visits. I would like to reassure you that we do recognise that there may be busy periods of the day and we adhere to our safe staffing levels at all times, this is reviewed weekly in line with the needs of our residents. I assure you that every feedback we receive is incredibly important to us, as this helps us to make improvements and I am therefore very grateful to you for sharing this with us.

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Review from P H (Son of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm welcome from reception and in general staff go about their duties with care and are known by the residents who also warm to them. Meetings around care and food provided are well intended but not always delivered well. There could be a lot more staff could do to encourage residents to have
their nails and hair cut etc. The manager is very approachable and, you can see, has big plans to improve the staff environment and activities for the residents. It is because of this that I would recommend the home.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your review. At HC-One, we strive to deliver kind care every day to our residents and their families. I appreciate your feedback around what we can do better and we endeavour to work on these areas. I assure you that every feedback we receive is incredibly important to us, as this helps us to make improvements.

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Review from Christine M (Wife of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

a friendly care home where teh staff treat the residents as human beings. I'm always made to feel welcome when visiting my husband.

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Review from Karen H (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Waterside is a lovely place for your loved one. The care is second to none. The staff (all) are professional and friendly. Nothing is ever too much trouble for them. The outlook over the canal is very nice and south facing so the sun shines in making it warm and inviting. Lovely.

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Review from A B (Son of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems to be happy here and is well looked after. The staff are always friendly and welcoming and appear to genuinely care for the residents.

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Review from Janet D (Cousin of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been here for three months. He has displayed a vast improvement in appearance and attitude.

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Review from Oliver P (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and thorough. A friendly and homely environment for my mum to be taken care of in. We're very happy she is here with such great professionals looking after her.

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Review from Carol C (Daughter-in-law of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, polite and professional! Needs are met and nothing is too much trouble. Medical issues are well documented and catered for, including off-site appointments. Safety and cleanliness are important and it shows!

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Review from R W (Grandson of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care my grandfather is getting is good.
His room is nice.

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Review from T S (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, staff know how to look after and they do their best. My mother has been looked after very well. I am really impressed with how the staff reacted to the problems my mother had. They handled it very well.
I thank everyone personally.

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Review from Leonard H (Respite Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staying has been a fantastic experience. The staff have been fantastic, I will miss you all but will be back to see you.

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Review from Jannette B (Wife of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this care home is very, very good.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Waterside Care Home is calculated as follows: ( (225 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 307 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

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Fabiana Pereira

Job Title: Home Manager

Joined: 2017

“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”


As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Home to verify any information. View our terms and conditions. Waterside Care Home has an Enhanced Service - more info.