Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.7 146 Reviews
  • Waterside Care Home, Tipton
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1642

These prices are only a guideline, please contact Waterside Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Fabiana Pereira (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Waterside Care Home Reviews (146)

Total of 146, showing 1-20
9.7

Waterside Care Home has a Review Score of 9.7 (9.684) out of 10, based on 26 reviews in the last 2 years. Over all time Waterside Care Home has 146 reviews.

Overall Experience

  • 98
  • 46
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Date Published

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Review from C L (Daughter of Resident) published on 19 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gold Stars all round for this care home! All managers, nursing staff, care staff, kitchen staff, activity staff, laundry staff, cleaning staff and DIY staff are excellent! My dad has really improved with his health since being cared for here during the last three months! All the staff are welcoming,
caring, thoughtful and responsive to any questions I have asked. I would highly recommend your loved ones to be a resident here!

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Review from Lynn J (Sister of Resident) published on 14 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has only been in here for 2 weeks and up to now its very good.

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Review from G M (Son of Resident) published on 14 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Waterside Care Home is absolutely brilliant. The care and dignity given is second to none. And to all the staff a very big thank you for welcoming, caring for and most of call helping my mom feel safe, cared for and happy. The receptionist is brilliant and so helpful. On behalf of my
family and I thank you so much.

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Review from C W (Son of Resident) published on 14 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice staff, always look after residents very well.

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Review from Ronald B (Resident) assisted by family/friend published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterside Care Home is a good accommodation. Staff very friendly and helpful with my needs when feeling Low, always find the time to have a chat and cheer me up. Very friendly with my visitors. Always around to assist me with my needs. Overall, most friendly. Perfect accommodation.Food excellent. Very
clean and tidy.

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Review from Martin R (Son of Resident) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always pleasant helpful staff. Cleanliness maintained to a high standard. Dignity a top priority for all residence. Staff have a good communication level with both visitors and residence alike.

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Review from K W (Niece of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at Waterside for only a few short weeks. Her palliative diagnosis was met with compassion & empathy by all who work there. The management team were very friendly and provided conversations of comfort when we needed reassurance. Overall, our experience of a care home environment was very
positive, and we have ensured this has been passed on to friends in the local community.

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Review from S H (Niece of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was initially admitted to Waterside for EAB. Within the first 24 hours, he knew he wanted this to be his new home. The staff here have given him a sense of happiness, security and contentment that he hasn't felt in his own home for a long time. To see a smile back on his face every day and
his cheeky spark back is something I am eternally grateful for. The standard of care here is second to none!

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Review from M W (Daughter of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cared for - looked after.
Better now that mum has moved rooms and is nearer to the nurse station and also where staff pass frequently to check on her. Would like her to have more showers and be assisted to eat as she has difficulty seeing now.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Waterside Care Home

Thank you for your review. At Hc-One, we strive to deliver kind care every day to our Residents and their families. I appreciate your feedback around what we can do better, and we endeavor to work on these areas. I assure you that every feedback we receive is incredibly important to us, as this helps us to make improvements, please drop in for a chat on your next visit to discuss any concerns you may have.

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Review from G P (Husband of Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Waterside Care Home since May 2022 after suffering a brain haemorrhage and following a long stay in hospital. She is immobile and totally dependent upon the nursing and care staff for all her daily needs. All of the staff at Waterside are professional, caring and friendly
and often make time for a bit of a chat. The home is clean, warm and well organised, and I am confident that my wife is receiving excellent care.

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Review from M P (Sister of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with care my sister is receiving at this care home. All the staff are so kind and patient with my sister and with the visitors I have no worries at all. Her meals are always very well presented and she is always very clean.

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Review from M H (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff is very caring and supportive.
Home is clean.
My mom is well looked after.

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Review from L E (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Waterside Care Home staff to be wonderful, they have kept us informed through everything and has been very helpful with every step.

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Review from Denise T (Friend of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit several homes and Waterside Care Home is by far the best I have experienced. The staff work nonstop yet nothing is too much trouble. The staff here could train many homes. The food is excellent and the cleanliness is excellent. Thank you.

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Review from Duncan B (Brother of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all staff, they are kind and caring.

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Review from L B (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really appreciate the effort made due to it being Mom and Dad's anniversary, the staff arranged a room with balloons, plates etc. for us to enjoy the day but due to illness family couldn't attend but we would like to thank you for making Dad feel special and all family welcome.

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Review from Joanne R (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently spent two weeks at Waterside on a respite placement. She came back saying how much she'd enjoyed it and how nice everyone was. (She had not been looking forward to spending time in the home because of a previous experience at a different nursing home where she couldn't cope with the
noise levels.) My experience and that of Mom's visitors was overwhelmingly positive. The staff were first class- friendly, helpful, knowledgeable and efficient. There were lots of activities organised but my mother was able to opt out if she felt tired or if the lounge was too noisy for her. Staff sought and responded to Mom's wishes which was very important to us-I can't thank them enough.

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Review from S A (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is happy in the home. She feels well cared for. She feels more contented when she is in the lounge with other people and she goes in most days. The staff are very caring and look after Mom very well, they genuinely care about the residents. The member of staff in admin is also very helpful. It
is a very good home and I am happy with Mom being there and Mom is happy there.

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Review from T P (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom moved to Waterside in November following a hospital discharge. From day one, home staff were very friendly and professional. Level of care and support very good and Mom is settled and comfortable. Home staff very helpful with ongoing assessments.

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Review from T B (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in Waterside for about a year. She has settled in really well. I can't fault the care home. Everything Waterside offers is top quality. My mom gets on really well with all members of staff and if any concerns, they are sorted out right away. It gives me peace of mind that she is well
looked after.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Waterside Care Home is calculated as follows: ( (225 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 307 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

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Fabiana Pereira

Job Title: Home Manager

Joined: 2017

“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”


As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Frequently Asked Questions about Waterside Care Home

What types of Care is Waterside Care Home registered for?

Older Person Care & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterside Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Waterside Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterside Care Home to the centre of Tipton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Home to verify any information. View our terms and conditions. Waterside Care Home has an Enhanced Service - more info.