Waterside Care Home, Tipton, West Midlands
Waterside Care Home, Tipton, West Midlands
Waterside Care Home, Tipton, West Midlands

Waterside focuses on the individual needs of each resident, whether for round-the- clock care or a short-term stay. It provides nursing, convalescence, palliative and respite care and additional therapies are also available, as and when required.

This purpose-built home has many cosy lounges and communal areas and residents’ families and guests are always welcome at any time. All bedrooms have en-suite facilities and 24-hour call systems.

A balanced and varied menu is enjoyed by residents, who have a range of options to choose from at every meal. The home manager checks regularly to ensure the nutritional needs and personal tastes of residents are being met.

A programme of activities and events are arranged by the activity coordinator that cater for all levels of mobility and interests. Trips out to museums, the seaside and safari parks are a regular feature.

Group: Bupa Care Homes

Person in charge: Dawn Allen (Home Manager)

Local Authority / Social Services: Sandwell Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Waterside Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Waterside Care Home has a Review Score of 9.7 (9.679)

The Review Score of 9.7 (maximum of 10) for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 58 Reviews over all time. This Average Rating is also the rating value for Waterside Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.679 for Waterside Care Home is calculated as follows: ( (480 Excellents x 5) + (177 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 677 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 17 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    41
  • Good
    17
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waterside Care Home?

  • Extremely LIKELY
    51
  • Likely
    5
  • Don't know
    2
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waterside Care Home

  • Resident / Service User
    19
  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    9
  • Granddaughter of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • more

My aunt stayed at Waterside Care Home for a period of 6 weeks, convalescing after a three and a half month stay in the hospital. Waterside gave her the care she needed. She left Waterside feeling stronger and more confident. She was treated with the help and respect she deserved from all of the staff involved.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Waterside Care Home responded to this review on 11 Sep 2017:

Thank you for your review. I'm so glad to hear that your aunt left us feeling stronger and confident again. I hope that she continues in good health.

Waterside is fantastic. Both my grandparents have been in before and it's the second time for my grandmother. The staff are very attentive and nothing is too much trouble. The rooms are comfortable and the food is excellent, nan has never eaten so much!

I can't say enough good things, it's like a home from home.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Waterside Care Home responded to this review on 01 Sep 2017:

Thank you for your review. I'm so glad that your grandmother is enjoying her stay with us and enjoying the food.

My mother has been a resident in the Waterside rehabilitation facility for nearly three weeks.
Her family have felt content with the dedicated care she is receiving.
All her visitors have been made welcome and accommodated throughout the day only being requested to avoid the highlighted meal times.
Mom enjoys the variety and quality of the food served and that she can choose from a daily menu. We have found the staff to be pleasant, friendly and helpful and feel they treat mom with the respect she deserves for someone of 83 years of age.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer Services Administrator at Waterside Care Home responded to this review on 25 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

My mum is attending Waterside for some respite care after falling and breaking her hip. The staff have been excellent. They have taken extremely good care of my mum. She is having a wonderful experience.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Waterside Care Home responded to this review on 06 Jul 2017:

Thank you for your review. So glad to know that your Mum is enjoying her time with us and I wish her a speedy recovery after her fall.

My father has only been here for two weeks at the moment, having come from hospital. This short time here has been brilliant, nothing is too much trouble for any member of staff. Management/the senior nurse make a point of keeping me up to date on Dad's recovery. He is well looked after and treated with care, respect and dignity by everyone at the home. The staff are friendly, having a laugh and joke which is lovely as the days can be very long for the patients. I would like to thank everyone involved with Dad's care. Thank you.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Waterside Care Home responded to this review on 08 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very good. If I had to go in again I would. Absolutely wonderful and I fell in love with the place. Food and staff are fantastic. Nothing was too trouble. A real home from home. Lots of privacy which I really like and one-night nurse, in particular, was ace.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Waterside Care Home responded to this review on 01 Jun 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My mother seems happy at this home but wants to go back to her own home ASAP.
I would recommend to friends and family to use this home.

How likely would you be to recommend Waterside Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Waterside Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and referring people to us, we will share your comments with the home’s manager.

The Bupa Customer Care Team.

Everything has been fine.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Jayne Duck, Customer Services Administrator at Waterside Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum was admitted for rehabilitation following deterioration in health and mobility. Staff have been very supportive of monitoring deterioration and taking appropriate actions. When mum has been off her food, staff have shown encouragement and offered ice-cream alternatives. Food looks good and her room is clean. Staff are friendly, kind and approachable. It has been a huge relief to know mum is well cared for and is safe. Staff provides updates and feedback on changes. Thank you all so much for all you have done.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Emily Wilson, Customer Service Administrator at Waterside Care Home responded to this review on 19 Apr 2017:

Thank you so much for sharing your lovely feedback with us, we really appreciate it. I am so pleased to hear that you are happy with Waterside Care Home, their staff, and the care your Mum is receiving. The Bupa Customer Care Team.

My aunty has been very happy at the care home.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Waterside Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Could do better, instead of a good care home it could become an excellent care home with a few adjustments. I feel communication between staff could improve. Information that is relevant to a resident is not always shared between different shifts. I am not always kept informed about matters concerning my relative. The food is adequate, but the winter menu advised by BUPA Is a bit repetitive and boring.

How likely would you be to recommend Waterside Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Waterside Care Home responded to this review on 04 Apr 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Given a bit more life to carry on, motivation to get better as I was very ill when I first arrived. Outlook has changed.
Care and attention is excellent. Staff very friendly and helpful, always offer alternatives for food and drink. There is nothing that is too much for them.
I think they are a band of angels.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Waterside Care Home responded to this review on 05 Apr 2017:

Thank you so much for sharing your lovely review with us, we really appreciate your feedback. I am so pleased that the support Waterside Care Home have provided you has been able to improve your mindset and outlook. We wish you all the best. The Bupa Customer Care Team.

Feel happy with the home and the staff and the management are all friendly.
Home kept lovely and well run. Very content.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Waterside Care Home responded to this review on 17 Mar 2017:

Thank you so much for your kind review. I will feed back your kind words to the home manager. Thank you again, The Bupa Customer Care Team

Like family.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Waterside Care Home responded to this review on 17 Mar 2017:

Thank you for your lovely comment, I am so pleased that the staff at the home have bonded with you. The Bupa Customer Care Team

On coming once a week to see a very good friend of many years, I found this home excellent. Everyone is very friendly and helpful. There is always plenty of activities for the residents to help them. On all of my weekly visits, everyone is pleasant and helpful.

How likely would you be to recommend Waterside Care Home? Don't know

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Waterside Care Home responded to this review on 17 Mar 2017:

Thank you for your review, we appreciate your feedback. I am very happy to hear that you are impressed with the care your friend is receiving and I am pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I arrived at Waterside apprehensive, very low and depressed. The staff are welcoming, reassuring, competent and friendly with care and concern expressed at all times and always ready to go that little bit further to help. The food was excellent, this was commented on by visitors who booked a meal most weekends etc. that I was there. Patients were encouraged to meet with each other and use the day room, which made for more socialising and was beneficial. All female carers and an ensuite room made my stay even more enjoyable and appreciative. Any queries were answered quickly by a friendly helpful manager.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Jayne Duck, Customer services administrator at Waterside Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Staff and management work very hard to make the home a welcoming and pleasant place. Activities programme is good and facilities are well maintained, clean and tidy. Food and drink are good quality and resident wellbeing is a priority with GP visits, eye test, flu jab etc, all organised well. Staff are friendly and warm and most seem to genuinely care about the residents. Occasionally staff can take a long time to answer the bell but overall care is very good.

How likely would you be to recommend Waterside Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 19 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mom joined Stepdown in June 2016 when the decision was made it was unsuitable for her to return home as her needs now requiring nursing care. As a family, we are grateful that Mom became a resident. Mom has settled well joining in activities and communicating with other residents. Mom's needs are met with smiles, her care with dignity and the environment calm. This level of respect has been shown since day one through each stage of Mom's needs and at times the staff have been a great support to us as a family. As a family, we find comfort in the respect shown to our mother and the comfort Mom experiences as a resident.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Waterside Care Home responded to this review on 02 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Thank you for giving my mother a wonderful birthday party. The care and attention taken by all the team to make her day a happy one, is much appreciated by all the family. We could not have chosen a better care home for Mum and we feel extremely fortunate that Mum has so many kind and caring staff around her. Well done Waterside!

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Because we live in Wales we cannot see mother-in-law as often as we should but when we are able to we have always found staff very friendly and willing to tell us how she has been.

How likely would you be to recommend Waterside Care Home? Don't know

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Waterside Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Care home is excellent in all areas, me and my family are very happy with the care our mom has.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Waterside Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The care is wonderful, they look after my uncle very well. He is nice and clean and tidy. His room is very nice and kept nice and clean.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Servicies Administrator at Waterside Care Home responded to this review on 02 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mom is looked after well and I can rest at night knowing mom is safe. All the staff are helpful and I can talk to them at any time. Thank you to everyone who is involved with looking after mom.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Servicies Administrator at Waterside Care Home responded to this review on 02 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

We are satisfied with the care that my relative is receiving. The staff are all very good and friendly. His room is kept clean and tidy and his personal care is very good.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Servicies Administrator at Waterside Care Home responded to this review on 02 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have been at Waterside over 12 months now, it really is a home from home. I feel very lucky to be somewhere so lovely. Everyone is very kind and helpful, especially the carers and nurses.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Servicies Administrator at Waterside Care Home responded to this review on 02 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My stay at the home has been excellent.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Service Administrator at Waterside Care Home responded to this review on 08 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Since my mother has been at Waterside her care has been excellent. The staff are very friendly and caring. Her general health has improved greatly and the range of activities provided has meant mom has taken part in things she has never tried before. Without Waterside, I believe mom would no longer be with us.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Waterside Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Staff care is excellent.
Cleanliness is excellent.
Food is good when well enough to enjoy. Mostly same menu every week. Visitors made very welcome, not enough staff to help with all patients.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 29 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff are friendly and caring towards the residents.
Staff also inform us about any medicines with moms health.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Lydia Waller, Customer Service Administrator at Waterside Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Management, nurses, care staff, housekeepers are all excellent.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Waterside Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I find that after my mother's first 4 months of her continuing stay at Waterside, Tipton that it is a very well run nursing/care home with a very good standard of nursing care, good food and cleanliness. The staff and management are second to none and I would be very pleased to recommend Waterside to anyone.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Waterside Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Felt very good and staff were all kind. I can't say anything bad about the place. The food was good, lots of variety.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Waterside Care Home responded to this review on 26 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am very pleased with the level of care given to my father. All the staff are committed, caring and approachable. My father loves them all.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very good, service and entertainment. Help us to look on the bright side and is all voluntary. Staff are first class.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Waterside Care Home responded to this review on 22 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very good experience, better than expected. Very helpful and treated with dignity. Staff very polite. The doctors were very good.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Waterside Care Home responded to this review on 22 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I visit every week to see my sister. I see that the meals are fabulous and staff excellent.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Waterside Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I like the home very much, lots of food, too much sometimes! Even though the home and staff are really nice, I'm pleased to be going home. The home and staff have supported me following the loss of my husband, we were married for 54 years. Waterside helped me spend his final days together. At home I will be with my dog again, which makes me happy. Overall my time at Waterside was happy.

How likely would you be to recommend Waterside Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Waterside Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Waterside were very good to our mam. Staff five star. Very clean, food very good and I would certainly recommend.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Waterside Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Without exception the staff have been pleasant and helpful. The food has been very good and the standard of cleaning is excellent.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Emily Wilson, Customer Service Administrator at Waterside Care Home responded to this review on 21 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Personally find waterside home brilliant. Staff are very friendly and helpful. Very home from home. I would definitely recommend the home to friends and family.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Waterside Care Home responded to this review on 23 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum was in Waterside for a month of respite care. The friendliness of the staff was fantastic, right from the very first moment. Mum felt so welcome and at home. Thank you all.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 13 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I was very happy with my stay. Staff were very courteous and polite. Physio (patience of a saint) never made me do what I couldn't.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My grandmother was brought into the intermediate care section at Waterside on the 1st of March, following a very stressful stint at hospital. My nan entered Waterside and was treated with care and dedication from the beginning.

Over her almost two month stay she has battled lows alongside supportive staff who have left family members at ease knowing she is in safe hands. My nan is leaving Waterside the bubbly lively individual she once was and we could not have got there without their help.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

All staff incredibly helpful and kind. A few carers in particular.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Waterside Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Speaking on behalf of my brother he is well cared for and very happy living in Waterside, in the past my sister was in care at Waterside now deceased and was quite happy there. I myself went into respite at Waterside for three weeks and cared for really well. I rate this the best home around this area.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Waterside Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father was well looked after during his stay at Waterside. Staff were very attentive and offer a very good level of service. Rooms are spacious and well furnished. The food was very good and nutritious.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Waterside Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Could not have wished for better care for myself and my family. Thank you. (P.s. My nan was very well looked after and very pleased with all the staff. Even when I was unwell while visiting nurses took the time and trouble to make sure I was OK. So from all of us- Thank you!)

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Never had any dealings with care homes before so did not know what to do or what to expect from the day my aunt arrived at Waterside Care Home everyone was very helpful, they treated my aunt with respect and did everything for her, knowing she was in a safe environment being looked after put myself and family's mind at ease.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

The majority of staff were patient and polite with me giving me assistance when i needed it. The meals were very tasty.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 16 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

I can only say, the people in the home made my stay so enjoyable. I miss my home so much, all the staff made me feel at home. The carers, cleaners, canteen staff and everybody made my stay very comfortable. I thank Bupa for the marvellous homes. I am very grateful.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Waterside Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My stay has been very good and would recommend to anyone that need help. The food was very nice and staff very helpful.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 16 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My mother has been made very content with excellent care and consideration. I am sure the standard of care has enabled my mother to accept that she needs more help and care. This will give her a more varied life.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Waterside Care Home responded to this review on 16 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

Room was very good, kept clean and the food was very good. Staff very caring and went out of the way to help. Found a way of helping with leg problem which made it a lot better. Only problem was that some washing went astray.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

We the family would like to thank all the staff at Waterside for he care my mother has received during her rehabilitation. She's expressed her own thanks at the help and attention she's received at all times. I'm sure this care has speeded up her recovery.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Waterside was open, caring, thoughtful and represent what all care and nursing homes should be like.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Nan has been looked after really well at Waterside. The staff have been fantastic to her.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found it difficult at first to settle in and adjust. Staff treated me very respectfully. One carer assistant was particularly outstanding. The degree of improvement (mentally and physically) since coming here has been marvelous.

How likely would you be to recommend Waterside Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

I would recommend any friends or family to come to Waterside Care Home, the service I have received is excellent and the staff are very good at their jobs that they do.

How likely would you be to recommend Waterside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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