Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.7 146 Reviews
  • Waterside Care Home, Tipton
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1642

These prices are only a guideline, please contact Waterside Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Fabiana Pereira (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Waterside Care Home Reviews (146)

Total of 146, showing 41-60
9.7

Waterside Care Home has a Review Score of 9.7 (9.684) out of 10, based on 26 reviews in the last 2 years. Over all time Waterside Care Home has 146 reviews.

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  • 46
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Date Published

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Review from Kevin E (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here for four months and it improved her capability after having a stroke so she was able to return home at an age of 89. She was happy and in some ways sad to go home. The staff were helpful and nice.

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Review from M S (Sister of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your safety policy is really good. Staff are second to none. They are pleasant and efficient. I have nothing but praise for them.

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Review from Michael S (Son of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They've done well to keep Mum safe from the virus and she's looked after well.

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Review from Ruth C (Sister of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, even with all the extra things they have to think of with Covid. My sister is happy and well cared for.
More newsletters, please!

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Review from Elaine F (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is now a permanent resident in the home and needs full nursing care.
The staff I have come into contact with on my visits to the home are caring and hard working. Always friendly and welcoming.
My father is well looked after and safe and I feel those who care for him are understanding
of his needs.
I feel the measures in place due to Covid restrictions to keep residents staff and visitors safe are very well managed. Full PPE is always available and strict adherence to the rules is applied.
The home has a very friendly atmosphere and is extremely clean and well maintained.

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Review from Tina B (Niece of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was here for a period of 4 weeks. All the staff were approachable and friendly. It is a very warm and welcoming home, and the care for my auntie was outstanding and her final days were in dignity. Can not recommend enough, lovely staff.

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Review from Billie F (Great-Niece of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was cared for at Waterside Care Home in her final days. The staff were very caring, not only to my auntie but towards my family too and were supportive when she passed away. I couldn't recommend Waterside enough, it is a nice, clean home and the staff are great.

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Review from Mary P (Daughter of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum deteriorated and passed away in April 2020. Mum did not have covid19, however, the death was during this demanding period for staff. The care were truly exemplary. All staff were incredibly kind to mum and us as a family.
There was no doubt that the staff were incredibly busy, however, they made
time to talk to us, and provide care above and beyond good. All staff were compassionate and allowed Mum to have dignity and a peaceful death.
Staff showed great regard to the mental capacity act and mum's wishes, and beliefs including her religious beliefs (Roman Catholic). The staff ensured that she had her rosary beads with her, and appreciated that mum loved to say her prayers. One member of staff even read her the Irish Blessing shortly before she passed away.
I cannot begin to tell you what a comfort it was to us knowing that the standard of care was high, there is only one opportunity in providing a peaceful death. We will always be grateful to Waterside staff.

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Review from T D (Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On website states that this home is a care home with nursing.
Dad was in for a few weeks but they could not do basic nursing. If looking for a nursing home look elsewhere.
Dad passed away in hospital having the care and dignity he needed.

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Review from Raymond B (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my brother and all family members would like to offer our utmost gratitude to all the staff and management who looked after and cared for our father in his time in Waterside.
Dad passed away on 1st April 2020 with myself and my brother by his side. The management and all the staff have
been magnificent regarding dads needs and wellbeing and being very supportive to us in our time of need.
Thank you all so much, we are missing our father but also missing everyone at Waterside, warmest regards, from all of our family.

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Review from M D (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was taken to Waterside, she was only there for five days before she died, but everyone was so caring and very helpful; also thoughtful. Nothing seemed too much for them to do on the morning she died. The staff also looked after the relatives that were there - thank you.

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Review from T H (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care for my mom is good, and she is always clean and tidy. Well cared for, she is cared for in bed mostly but does come out occasionally when well enough to do so.

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Review from Marilyn O (Daughter-in-law of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family would like to express our gratitude to Waterside staff during our relative's time with you. Your care and compassion have been second to none. We found that everything we asked of you was always promptly dealt with. Waterside staff work so very hard and really care about their service users.
A big thank you for all your care and understanding for not only the service user but also us anxious relatives.

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Review from N S (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Got my mom into here following the death of my dad, on recommendation from the next-door neighbour. Really pleased with my choice, lovely location by the side of the canale. Staff and management are really kind and helpful, and I can rest assured that my mom is being well cared for.

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Review from L J (Granddaughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home, staff are lovely and very caring. Nothing is too much trouble. My Grandad is well looked after. If the staff have any concerns they always ring me and call the doctor if needed. My grandad is happy here.

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Review from Steven S (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful. The home is always clean and tidy. It really is a joy to know my mother is well looked after.

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Review from Joyce B (Friend of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting every 4-6 weeks. My friend and all the residents I have met or observed would appear to be happy and well cared for. My friend is treated by staff with respect and encouraged to sit in an especially comfortable chair in the lounge is she is well enough rather than being in bed all the time.
The recent Morris dancing display, also in the lounge by visiting artists was very enjoyable and I notice there are many interesting activities throughout the year. I myself, as a visitor, have always been made very welcome.

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Review from Damien F (Relative of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Waterside on two occasions. The resident in question seems very content and happy on both visits. Staff have been selfless, caring and overall willing to go the extra mile.
Keep up the good work guys.

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Review from Sue M (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom's home has been in Waterside for the last 12 months. She is looked after extremely well with all aspects of care.
A lot of thought goes into the activities made available and we have many photos of mum enjoying these. The home manager and the staff go the extra mile when it comes to making family
welcome.

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Review from Andrea H (Daughter of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Waterside for end of life care, this was a stressful time for family but an even more difficult time for my mother as she knew the end days were coming closer. The whole team of staff at the home were so kind, caring, supportive of us all. Moms final 3 weeks were made comfortable and
she had tender care, she was pain and anxiety free. The environment provided to mom and family was amazing, giving us privacy whilst also giving support, we cannot thank this home and its staff enough.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Waterside Care Home is calculated as follows: ( (225 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 307 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

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Fabiana Pereira

Job Title: Home Manager

Joined: 2017

“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”


As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Home to verify any information. View our terms and conditions. Waterside Care Home has an Enhanced Service - more info.