Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.8 146 Reviews
  • Waterside Care Home, Tipton
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.
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Care Provided by Waterside Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1642

These prices are only a guideline, please contact Waterside Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Fabiana Pereira (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Waterside Care Home Reviews (146)

9.8

Waterside Care Home has a Review Score of 9.8 (9.801) out of 10, based on 22 reviews in the last 2 years.
Over all time Waterside Care Home has 146 reviews.

Overall Experience
  • 98
  • 46
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Date Published
  • 146
  • 9
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Reviewer Connection to Waterside Care Home
  • 45
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  • 7
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  • 5
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  • 1
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  • 1
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Total of 146, showing 81-100
Review from Andrew D (Respite Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here quite ill. I did not eat or drink. With kindness, care, good food etc I have put on weight and found a reason to get well again. I shall miss them all when I leave and then hopefully return to say 'Hello' I have a heart condition plus osteoporosis which has left me with no right hip and
my thigh was broken. I would never be frightened to return but hope it will not be necessary.
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Review from Derek J (Son of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Complete satisfaction and pleased with everything.
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Review from Betty A (Respite Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very considerate and caring. Could not have been looked after better anywhere.
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Review from Mary D (Friend of Resident) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care in every respect. Cuisine wonderful, always varied at every meal. Hygiene throughout the building first class. Every comfort and personal hygiene attended to and would not hesitate to recommend this 'home' throughout England.
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Review from Carol B (Daughter of Resident) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely helpful staff on all levels.
Very welcoming.
Very homely.
Treat people with respect/dignity.
Nothing is too much trouble.
My comments are based on a couple of weeks and very satisfied so far.
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Review from Deb W (Daughter of Resident) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our first experience of a care home and we are really impressed. Although my mam was in Waterside for a short period, the care she received was excellent. All staff went out of their way to make her feel comfortable, at ease and safe. They constantly monitored her and kept us informed of how
she was doing at each visit. I would not hesitate to recommend Waterside based on our experience. Many thanks to you all!
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Review from Sandra W (Daughter of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely welcoming I would like to say how enjoyable it is to walk into such a friendly place. The care and support my mom has had shows in her face and body language. Encouragement to go out of her room is appreciated. Staff make my mom and us as a family belong. Standard, support staff, food, activities
all excellent.
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Review from Jacqueline J (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom been a resident since November 2017 she has advanced dementia is registered severely sight impaired/blind and is bedridden. I have found all the staff to be caring, patient and attentive. Although mom is bedridden, whenever they can, the staff will take the time to move her into a wheelchair
and take her to the garden to top the day room to take part in the activities. This is much appreciated.
Mom's behaviour can be challenging at time but the staff deal with her with respect and sensitivity. Any health needs are addressed immediately, in my opinion, she is receiving the best care I could wish for.
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Review from Sheila P (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been very pleased with the care dad has had and helping him to eat.
The staff have been very caring and helpful when we have asked about dad.
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Review from Christine B (Respite Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spent 2 weeks at Waterside from 23rd December to 4th January. I convalesced and had excellent treatment.
The staff were very good and enabled me to get better.
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Review from L F (Niece of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt stayed at Waterside Care Home for a period of 6 weeks, convalescing after a three and a half month stay in the hospital. Waterside gave her the care she needed. She left Waterside feeling stronger and more confident. She was treated with the help and respect she deserved from all of the staff
involved.
Reply from Jayne Duck, Customer services administrator at Waterside Care Home

Thank you for your review. I'm so glad to hear that your aunt left us feeling stronger and confident again. I hope that she continues in good health.

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Review from Diane M (Granddaughter of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Waterside is fantastic. Both my grandparents have been in before and it's the second time for my grandmother. The staff are very attentive and nothing is too much trouble. The rooms are comfortable and the food is excellent, nan has never eaten so much!


I can't say enough good things, it's like

a home from home.
Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home

Thank you for your review. I'm so glad that your grandmother is enjoying her stay with us and enjoying the food.

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Review from S C (Daughter of Resident) published on 25 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident in the Waterside rehabilitation facility for nearly three weeks.
Her family have felt content with the dedicated care she is receiving.
All her visitors have been made welcome and accommodated throughout the day only being requested to avoid the highlighted meal times.
Mom
enjoys the variety and quality of the food served and that she can choose from a daily menu. We have found the staff to be pleasant, friendly and helpful and feel they treat mom with the respect she deserves for someone of 83 years of age.
Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from J C (Daughter of Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is attending Waterside for some respite care after falling and breaking her hip. The staff have been excellent. They have taken extremely good care of my mum. She is having a wonderful experience.
Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home

Thank you for your review. So glad to know that your Mum is enjoying her time with us and I wish her a speedy recovery after her fall.

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Review from B P (Daughter of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been here for two weeks at the moment, having come from hospital. This short time here has been brilliant, nothing is too much trouble for any member of staff. Management/the senior nurse make a point of keeping me up to date on Dad's recovery. He is well looked after and treated
with care, respect and dignity by everyone at the home. The staff are friendly, having a laugh and joke which is lovely as the days can be very long for the patients. I would like to thank everyone involved with Dad's care. Thank you.
Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from J S (Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. If I had to go in again I would. Absolutely wonderful and I fell in love with the place. Food and staff are fantastic. Nothing was too trouble. A real home from home. Lots of privacy which I really like and one-night nurse, in particular, was ace.
Reply from Simone Berkeley, Customer Service Advisor at Waterside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from E T (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother seems happy at this home but wants to go back to her own home ASAP.
I would recommend to friends and family to use this home.
Reply from Simone Berkeley, Customer Service Advisor at Waterside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and referring people to us, we will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from J J (Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything has been fine.
Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from M B (Resident) assisted by family/friend published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Given a bit more life to carry on, motivation to get better as I was very ill when I first arrived. Outlook has changed.
Care and attention is excellent. Staff very friendly and helpful, always offer alternatives for food and drink. There is nothing that is too much for them.
I think they are a band
of angels.
Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home

Thank you so much for sharing your lovely review with us, we really appreciate your feedback. I am so pleased that the support Waterside Care Home have provided you has been able to improve your mindset and outlook. We wish you all the best. The Bupa Customer Care Team.

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Review from W M (Daughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Could do better, instead of a good care home it could become an excellent care home with a few adjustments. I feel communication between staff could improve. Information that is relevant to a resident is not always shared between different shifts. I am not always kept informed about matters concerning
my relative. The food is adequate, but the winter menu advised by BUPA Is a bit repetitive and boring.
Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Waterside Care Home is calculated as follows: ( (210 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Fabiana Pereira

Job Title: Home Manager Joined: 2017

“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”


As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Home to verify any information. View our terms and conditions. Waterside Care Home has an Enhanced Service - more info.