Primary Care Categories
- Older Person Care
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- For a maximum of 60 Service Users
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
My experience of this care home is very, very goodJannette B(Wife of Resident/Service User)
My experience of this care home is very, very goodJannette B(Wife of Resident/Service User)
Waterside Care Home, in the village of Tipton near Dudley, has a strong reputation for providing the best personalised nursing care to older people, where residents feel supported and cared for around the clock while enjoying the company of others.
With sitting rooms, space for residents to pursue their hobbies and interests, and a lovely dining room, this purpose-built care home offers plenty of places to relax, dine, exercise, socialise, and...
Waterside Care Home, in the village of Tipton near Dudley, has a strong reputation for providing the best personalised nursing care to older people, where residents feel supported and cared for around the clock while enjoying the company of others.
With sitting rooms, space for residents to pursue their hobbies and interests, and a lovely dining room, this purpose-built care home offers plenty of places to relax, dine, exercise, socialise, and be creative. The delightful landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some of the residents. On-site facilities like a hair salon and sensory garden are also popular.
Waterside care home boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On sunny summer days, the outdoor spaces are ideal for alfresco dining. The on-site catering team prides itself on making every meal an enjoyable, heartwarming experience for every resident and visitor.
The professional care team at Waterside Care Home takes the time to learn about each resident’s hobbies and interests, helping those living in the home lead an active and fulfilling life. In addition to the range of activities available in the home, residents are encouraged to take an active role in the Tipton community, from building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area.
Each member of the professional care team is here to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Waterside Care Home to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided by Waterside Care Home
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Waterside Care Home for full pricing details and T&Cs.
Contact Waterside Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Fabiana Pereira (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (59)
Visiting
- The team warmly welcome visitors to Waterside Care Home, as spending time with loved ones is an important part of life in the home. To help the team provide the best possible care, please do observe their protected mealtimes, allowing residents to enjoy their meals in a calm and unhurried environment, and they kindly ask that all visitors respect these times when planning their visit. Pets are very welcome to join you, and on-site parking is available to make your visit as easy and convenient as possible. If you have any questions ahead of your visit, please get in touch with the kind and caring team – they’re always here to help.
Parking
- On-site parking available
Waterside Care Home Reviews (150)
9.8
Waterside Care Home has a Review Score of 9.8 (9.768) out of 10, based on 21 reviews in the last 2 years.
Over all time Waterside Care Home has 150 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Waterside Care Home
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Review from Patricia M (Sister of Resident) published on 3 August 2018 Submitted via Postal Card•
Overall Experience
My sister came in following a period of not eating and was very frail and underweight. The excellent food offered with staff encouragement has meant that she has gained weight and is in a much better state of health. She has been happy here but wishes to return home, but wouldn't be able to do this...
My sister came in following a period of not eating and was very frail and underweight. The excellent food offered with staff encouragement has meant that she has gained weight and is in a much better state of health. She has been happy here but wishes to return home, but wouldn't be able to do this without the excellent care she has received. Her stay has taken a huge amount of stress off me and the staff have been kind, helpful and friendly to me.
Review from B W (Resident / Service User) published on 3 August 2018 Submitted via Postal Card•
Overall Experience
Felt relaxed. I was looked after good. Very pleasant, Kept very clean.
Felt relaxed. I was looked after good. Very pleasant, Kept very clean.
Review from Mary W (Resident / Service User) published on 18 July 2018 Submitted via Postal Card•
Overall Experience
Fantastic.
Fantastic.
Review from Y G (Daughter of Resident) published on 9 May 2018 Submitted via Review Postal Card•
Overall Experience
Mom came to Waterside for intermediate care. The staff were very welcoming and caring from the start. There is an excellent standard of care and consistency in carers here. Mom is blind and her health and mood have deteriorated rapidly, the staff have been very supportive to Mom and all the family,...
Mom came to Waterside for intermediate care. The staff were very welcoming and caring from the start. There is an excellent standard of care and consistency in carers here. Mom is blind and her health and mood have deteriorated rapidly, the staff have been very supportive to Mom and all the family, and we are assured of her safety.
Review from Andrew D (Respite Resident) published on 16 April 2018 Submitted via Review Postal Card•
Overall Experience
I came here quite ill. I did not eat or drink. With kindness, care, good food etc I have put on weight and found a reason to get well again. I shall miss them all when I leave and then hopefully return to say 'Hello' I have a heart condition plus osteoporosis which has left me with no right hip and...
I came here quite ill. I did not eat or drink. With kindness, care, good food etc I have put on weight and found a reason to get well again. I shall miss them all when I leave and then hopefully return to say 'Hello' I have a heart condition plus osteoporosis which has left me with no right hip and my thigh was broken. I would never be frightened to return but hope it will not be necessary.
Review from Derek J (Son of Resident) published on 16 April 2018 Submitted via Review Postal Card•
Overall Experience
Complete satisfaction and pleased with everything.
Complete satisfaction and pleased with everything.
Review from Betty A (Respite Resident) published on 22 March 2018 Submitted via Review Postal Card•
Overall Experience
The staff have been very considerate and caring. Could not have been looked after better anywhere.
The staff have been very considerate and caring. Could not have been looked after better anywhere.
Review from Mary D (Friend of Resident) published on 15 February 2018 Submitted via Review Postal Card•
Overall Experience
Excellent care in every respect. Cuisine wonderful, always varied at every meal. Hygiene throughout the building first class. Every comfort and personal hygiene attended to and would not hesitate to recommend this 'home' throughout England.
Excellent care in every respect. Cuisine wonderful, always varied at every meal. Hygiene throughout the building first class. Every comfort and personal hygiene attended to and would not hesitate to recommend this 'home' throughout England.
Review from Carol B (Daughter of Resident) published on 15 February 2018 Submitted via Review Postal Card•
Overall Experience
Extremely helpful staff on all levels.
Very welcoming.
Very homely.
Treat people with respect/dignity.
Nothing is too much trouble.
Very welcoming.
Very homely.
Treat people with respect/dignity.
Nothing is too much trouble.
My comments are based on a couple of weeks and very satisfied so far.
Extremely helpful staff on all levels.
Very welcoming.
Very homely.
Treat people with respect/dignity.
Nothing is too much trouble.
Very welcoming.
Very homely.
Treat people with respect/dignity.
Nothing is too much trouble.
My comments are based on a couple of weeks and very satisfied so far.
Review from Deb W (Daughter of Resident) published on 15 February 2018 Submitted via Review Postal Card•
Overall Experience
This is our first experience of a care home and we are really impressed. Although my mam was in Waterside for a short period, the care she received was excellent. All staff went out of their way to make her feel comfortable, at ease and safe. They constantly monitored her and kept us informed of...
This is our first experience of a care home and we are really impressed. Although my mam was in Waterside for a short period, the care she received was excellent. All staff went out of their way to make her feel comfortable, at ease and safe. They constantly monitored her and kept us informed of how she was doing at each visit. I would not hesitate to recommend Waterside based on our experience. Many thanks to you all!
Review from Sandra W (Daughter of Resident) published on 1 February 2018 Submitted via Review Postal Card•
Overall Experience
Extremely welcoming I would like to say how enjoyable it is to walk into such a friendly place. The care and support my mom has had shows in her face and body language. Encouragement to go out of her room is appreciated. Staff make my mom and us as a family belong. Standard, support staff, food,...
Extremely welcoming I would like to say how enjoyable it is to walk into such a friendly place. The care and support my mom has had shows in her face and body language. Encouragement to go out of her room is appreciated. Staff make my mom and us as a family belong. Standard, support staff, food, activities all excellent.
Review from Jacqueline J (Daughter of Resident) published on 31 January 2018 Submitted via Review Postal Card•
Overall Experience
My mom been a resident since November 2017 she has advanced dementia is registered severely sight impaired/blind and is bedridden. I have found all the staff to be caring, patient and attentive. Although mom is bedridden, whenever they can, the staff will take the time to move her into a wheelchair...
My mom been a resident since November 2017 she has advanced dementia is registered severely sight impaired/blind and is bedridden. I have found all the staff to be caring, patient and attentive. Although mom is bedridden, whenever they can, the staff will take the time to move her into a wheelchair and take her to the garden to top the day room to take part in the activities. This is much appreciated.
Mom's behaviour can be challenging at time but the staff deal with her with respect and sensitivity. Any health needs are addressed immediately, in my opinion, she is receiving the best care I could wish for.
Review from Sheila P (Daughter of Resident) published on 19 January 2018 Submitted via Review Postal Card•
Overall Experience
Been very pleased with the care dad has had and helping him to eat.
The staff have been very caring and helpful when we have asked about dad.
Been very pleased with the care dad has had and helping him to eat.
The staff have been very caring and helpful when we have asked about dad.
Review from Christine B (Respite Resident) published on 12 January 2018 Submitted via Review Postal Card•
Overall Experience
Spent 2 weeks at Waterside from 23rd December to 4th January. I convalesced and had excellent treatment.
The staff were very good and enabled me to get better.
Spent 2 weeks at Waterside from 23rd December to 4th January. I convalesced and had excellent treatment.
The staff were very good and enabled me to get better.
Review from L F (Niece of Resident) published on 11 September 2017 Submitted via Review Postal Card•
Overall Experience
My aunt stayed at Waterside Care Home for a period of 6 weeks, convalescing after a three and a half month stay in the hospital. Waterside gave her the care she needed. She left Waterside feeling stronger and more confident. She was treated with the help and respect she deserved from all of the...
My aunt stayed at Waterside Care Home for a period of 6 weeks, convalescing after a three and a half month stay in the hospital. Waterside gave her the care she needed. She left Waterside feeling stronger and more confident. She was treated with the help and respect she deserved from all of the staff involved.
↩Reply from Jayne Duck, Customer services administrator at Waterside Care Home
Thank you for your review. I'm so glad to hear that your aunt left us feeling stronger and confident again. I hope that she continues in good health.
Review from Diane M (Granddaughter of Resident) published on 1 September 2017 Submitted via Review Postal Card•
Overall Experience
Waterside is fantastic. Both my grandparents have been in before and it's the second time for my grandmother. The staff are very attentive and nothing is too much trouble. The rooms are comfortable and the food is excellent, nan has never eaten so much!
I can't say enough good things, it's like...
Waterside is fantastic. Both my grandparents have been in before and it's the second time for my grandmother. The staff are very attentive and nothing is too much trouble. The rooms are comfortable and the food is excellent, nan has never eaten so much!
I can't say enough good things, it's like a home from home.
↩Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home
Thank you for your review. I'm so glad that your grandmother is enjoying her stay with us and enjoying the food.
Review from S C (Daughter of Resident) published on 25 August 2017 Submitted via Review Postal Card•
Overall Experience
My mother has been a resident in the Waterside rehabilitation facility for nearly three weeks.
Her family have felt content with the dedicated care she is receiving.
Her family have felt content with the dedicated care she is receiving.
All her visitors have been made welcome and accommodated throughout the day only being requested to avoid the highlighted meal...
My mother has been a resident in the Waterside rehabilitation facility for nearly three weeks.
Her family have felt content with the dedicated care she is receiving.
All her visitors have been made welcome and accommodated throughout the day only being requested to avoid the highlighted meal times.
Her family have felt content with the dedicated care she is receiving.
All her visitors have been made welcome and accommodated throughout the day only being requested to avoid the highlighted meal times.
Mom enjoys the variety and quality of the food served and that she can choose from a daily menu. We have found the staff to be pleasant, friendly and helpful and feel they treat mom with the respect she deserves for someone of 83 years of age.
↩Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review from J C (Daughter of Resident) published on 6 July 2017 Submitted via Review Postal Card•
Overall Experience
My mum is attending Waterside for some respite care after falling and breaking her hip. The staff have been excellent. They have taken extremely good care of my mum. She is having a wonderful experience.
My mum is attending Waterside for some respite care after falling and breaking her hip. The staff have been excellent. They have taken extremely good care of my mum. She is having a wonderful experience.
↩Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home
Thank you for your review. So glad to know that your Mum is enjoying her time with us and I wish her a speedy recovery after her fall.
Review from B P (Daughter of Resident) published on 8 June 2017 Submitted via Review Postal Card•
Overall Experience
My father has only been here for two weeks at the moment, having come from hospital. This short time here has been brilliant, nothing is too much trouble for any member of staff. Management/the senior nurse make a point of keeping me up to date on Dad's recovery. He is well looked after and...
My father has only been here for two weeks at the moment, having come from hospital. This short time here has been brilliant, nothing is too much trouble for any member of staff. Management/the senior nurse make a point of keeping me up to date on Dad's recovery. He is well looked after and treated with care, respect and dignity by everyone at the home. The staff are friendly, having a laugh and joke which is lovely as the days can be very long for the patients. I would like to thank everyone involved with Dad's care. Thank you.
↩Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review from J S (Resident / Service User) published on 1 June 2017 Submitted via Review Postal Card•
Overall Experience
Very good. If I had to go in again I would. Absolutely wonderful and I fell in love with the place. Food and staff are fantastic. Nothing was too trouble. A real home from home. Lots of privacy which I really like and one-night nurse, in particular, was ace.
Very good. If I had to go in again I would. Absolutely wonderful and I fell in love with the place. Food and staff are fantastic. Nothing was too trouble. A real home from home. Lots of privacy which I really like and one-night nurse, in particular, was ace.
↩Reply from Simone Berkeley, Customer Service Advisor at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 October 2024Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 10 September 2026Please contact us for information regarding our bed availability
News (3) & Events (0)
News
- 24 Mar 2025
In the heart of HC-One’s Waterside Care Home, in Tipton, West Midlands, resident Lorraine Elizabeth Roberts has woven herself into the fabric of daily life, transforming her role as a...
- 24 Mar 2025
In the heart of HC-One’s Waterside Care Home, in Tipton, West Midlands, resident Lorraine Elizabeth Roberts has woven herself into the fabric of daily life, transforming her role as a...
- 20 Mar 2025
Waterside Care Home marked International Women's Day with a heartwarming celebration that honoured the incredible women in our home. To show their appreciation, the home prepared and distributed a single...
Upcoming Events
There are no upcoming events for Waterside Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Waterside Care Home.
Accreditations
There are no accreditations posted yet for Waterside Care Home.
Meet the Team (1)
Fabiana PereiraJob Title Home ManagerJoined 2017
“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every...
“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”
As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Home to verify any information. View our terms and conditions. Waterside Care Home has an Enhanced Service -what an Enhanced Service includes.