Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.7 146 Reviews
  • Waterside Care Home, Tipton
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1642

These prices are only a guideline, please contact Waterside Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Fabiana Pereira (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Waterside Care Home Reviews (146)

Total of 146, showing 61-80
9.7

Waterside Care Home has a Review Score of 9.7 (9.684) out of 10, based on 26 reviews in the last 2 years. Over all time Waterside Care Home has 146 reviews.

Overall Experience

  • 98
  • 46
  • 0
  • 2
  • 0

Date Published

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Review from K P (Son of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place and attention to detail. Very happy with staff and management support for the short time my dad has been a resident. Many thanks.

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Review from Yvonne S (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall this is a wonderful home. The staff are kind and caring. Any complaints or worries are dealt with swiftly.

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Review from Sharon G (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has recently arrived to live at Waterside. My family and I are very impressed, staff are very welcoming and friendly, we were made welcome from day one. My mom has settled very easily and already has friends. The activities are very good and cater for all capabilities.

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Review from M B (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Do not have any big problems with home conditions or attitude or work ethic of the staff.

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Review from A C (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You can put your trust in the care at Waterside. Carers take good care of the lady's here at Waterside. The carers are Angels, friendly and helpful.

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Review from Jan B (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been at Waterside since July 2018. She is very comfortable and well looked after by the staff. Activities are excellent and varied and management very approachable. When I leave Mom I am always happy knowing that she is in a safe environment and well cared for which means so much.

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Review from Pam P (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant, helpful and polite.

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Review from P W (Son of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and care workers.

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Review from Karen J (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom came in October 2018, she had a grade 4 compression sore and was very poorly medically and confused mentally.
Mom has received amazing care, her sore is slowly healing, progress is very positive and she is monitored daily and given the equipment she needs to recover.
She has well-balanced meals
which mom loves and have helped her also to grow in strength. I am always able to get an update on mom's progress without making an appointment. Staff always make time to see me.

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Review from R H (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff and lots of activities for residents to engage with.

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Review from Sandra W (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad received end of life care and was treated with tolerance, dignity and respect by all members of staff. Management made a point of meeting us. Rooms are being constantly cleaned. Food menu caters for all and is varied and of good quality. Staff are always helpful despite being really busy and nurses
always available for questions. Would recommend this home to other people in the same position.

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Review from Steph L (Niece of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received excellent care. She prefers her own company but June has managed to bring her out of her shell and get involved which had improved her standard of living enormously. June works hard considering she is spread between 60 service users. I can not fault the care.

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Review from B P (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family would like to show our appreciation to the General Manager.
She always acknowledges us by name, with a warm and welcoming smile, comes into the lounge and greets all residents including my mom in a way she understands. Her greatest attribute is she sees the positive in people. Excellent
people skills.

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Review from Philip R (Grandson of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely setting by canal. Clean and well-maintained manager engaged with me and my grandmother from the start and took a real interest. Care and nursing staff happy to help. Grandmother has been receiving respite care. We have had experience of other home and this one is a breath of fresh air. Well done.

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Review from Heather D (Great-Niece of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that my great aunt is now in this home. She has settled in well and every time I have visited, it has been clean and all staff are very friendly and welcoming. My great aunt seems to be very happy here and is looking much better now. Thank you.

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Review from C E (Wife of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Waterside was a real surprise to me. It is welcoming and comfortable in every aspect. The standard of cleanliness is excellent as is the standard of care. All of the staff work as a team and that is very noticeable. The food is well presented and satisfying. I can find no fault at all!

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Review from Patricia M (Sister of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came in following a period of not eating and was very frail and underweight. The excellent food offered with staff encouragement has meant that she has gained weight and is in a much better state of health. She has been happy here but wishes to return home, but wouldn't be able to do this
without the excellent care she has received. Her stay has taken a huge amount of stress off me and the staff have been kind, helpful and friendly to me.

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Review from B W (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt relaxed. I was looked after good. Very pleasant, Kept very clean.

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Review from Mary W (Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic.

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Review from Y G (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom came to Waterside for intermediate care. The staff were very welcoming and caring from the start. There is an excellent standard of care and consistency in carers here. Mom is blind and her health and mood have deteriorated rapidly, the staff have been very supportive to Mom and all the family,
and we are assured of her safety.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Waterside Care Home is calculated as follows: ( (225 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 307 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

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Fabiana Pereira

Job Title: Home Manager

Joined: 2017

“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”


As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Home to verify any information. View our terms and conditions. Waterside Care Home has an Enhanced Service - more info.