Primary Care Categories
- Older Person Care
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- For a maximum of 60 Service Users
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
My experience of this care home is very, very goodJannette B(Wife of Resident/Service User)
My experience of this care home is very, very goodJannette B(Wife of Resident/Service User)
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.
Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to...
Care Provided by Waterside Care Home
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Waterside Care Home for full pricing details and T&Cs.
Contact Waterside Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Fabiana Pereira (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (59)
Visiting
- The team warmly welcome visitors to Waterside Care Home, as spending time with loved ones is an important part of life in the home. To help the team provide the best possible care, please do observe their protected mealtimes, allowing residents to enjoy their meals in a calm and unhurried environment, and they kindly ask that all visitors respect these times when planning their visit. Pets are very welcome to join you, and on-site parking is available to make your visit as easy and convenient as possible. If you have any questions ahead of your visit, please get in touch with the kind and caring team – they’re always here to help.
Parking
- On-site parking available
Waterside Care Home Reviews (148)
9.8
Waterside Care Home has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years.
Over all time Waterside Care Home has 148 reviews.
Filter Reviews
Overall Experience
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Review from Yvonne M (Niece of Resident) published on 3 November 2016 Submitted via Postal Card•
Overall Experience
The care is wonderful, they look after my uncle very well. He is nice and clean and tidy. His room is very nice and kept nice and clean.
↩Reply from Jayne Duck, Customer Servicies Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Joan S (Resident / Service User) published on 26 October 2016 Submitted via Postal Card•
Overall Experience
Felt very good and staff were all kind. I can't say anything bad about the place. The food was good, lots of variety.
↩Reply from Rachel Elliott, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Anne M (Daughter of Resident) published on 20 October 2016 Submitted via Postal Card•
Overall Experience
I am very pleased with the level of care given to my father. All the staff are committed, caring and approachable. My father loves them all.
↩Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Sarah W (Resident / Service User) published on 22 August 2016 Submitted via Postal Card•
Overall Experience
Very good, service and entertainment. Help us to look on the bright side and is all voluntary. Staff are first class.
↩Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Beatrice W (Resident / Service User) published on 22 August 2016 Submitted via Postal Card•
Overall Experience
Very good experience, better than expected. Very helpful and treated with dignity. Staff very polite. The doctors were very good.
↩Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from H K (Sister of Resident) published on 18 August 2016 Submitted via Postal Card•
Overall Experience
I visit every week to see my sister. I see that the meals are fabulous and staff excellent.
↩Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Betty L (Resident / Service User) published on 4 August 2016 Submitted via Postal Card•
Overall Experience
I like the home very much, lots of food, too much sometimes! Even though the home and staff are really nice, I'm pleased to be going home. The home and staff have supported me following the loss of my husband, we were married for 54 years. Waterside helped me spend his final days together. At home I will be with my dog again, which makes me happy. Overall my time at Waterside was happy.
↩Reply from Rachel Elliott, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Patrick C (Son of Resident) published on 4 August 2016 Submitted via Postal Card•
Overall Experience
Waterside were very good to our mam. Staff five star. Very clean, food very good and I would certainly recommend.
↩Reply from Rachel Elliott, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Gillian W (Resident / Service User) published on 21 July 2016 Submitted via Postal Card•
Overall Experience
Without exception the staff have been pleasant and helpful. The food has been very good and the standard of cleaning is excellent.
↩Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Pat R (Daughter of Resident) published on 23 June 2016 Submitted via Postal Card•
Overall Experience
Personally find waterside home brilliant. Staff are very friendly and helpful. Very home from home. I would definitely recommend the home to friends and family.
↩Reply from Rachel Elliott, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Nicholas H (Son of Resident) published on 14 June 2016 Submitted via Postal Card•
Overall Experience
Mum was in Waterside for a month of respite care. The friendliness of the staff was fantastic, right from the very first moment. Mum felt so welcome and at home. Thank you all.
↩Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Marjorie A (Resident / Service User) published on 2 June 2016 Submitted via Postal Card•
Overall Experience
I was very happy with my stay. Staff were very courteous and polite. Physio (patience of a saint) never made me do what I couldn't.
↩Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Chloe (Granddaughter of Resident) published on 16 May 2016 Submitted via Postal Card•
Overall Experience
My grandmother was brought into the intermediate care section at Waterside on the 1st of March, following a very stressful stint at hospital. My nan entered Waterside and was treated with care and dedication from the beginning.
Over her almost two month stay she has battled lows alongside supportive staff who have left family members at ease knowing she is in safe hands. My nan is leaving Waterside the bubbly lively individual she once was and we could not have got there without their help.
↩Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from Lorna (Son of Resident) published on 21 April 2016 Submitted via Postal Card•
Overall Experience
All staff incredibly helpful and kind. A few carers in particular.
↩Reply from Rachel Elliott, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from May M (Sister of Resident) published on 21 April 2016 Submitted via Postal Card•
Overall Experience
Speaking on behalf of my brother he is well cared for and very happy living in Waterside, in the past my sister was in care at Waterside now deceased and was quite happy there. I myself went into respite at Waterside for three weeks and cared for really well. I rate this the best home around this area.
↩Reply from Rachel Elliott, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Paul (Son of Resident) published on 21 April 2016 Submitted via Postal Card•
Overall Experience
My father was well looked after during his stay at Waterside. Staff were very attentive and offer a very good level of service. Rooms are spacious and well furnished. The food was very good and nutritious.
↩Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Irene R (Resident / Service User) published on 21 April 2016 Submitted via Postal Card•
Overall Experience
I can only say, the people in the home made my stay so enjoyable. I miss my home so much, all the staff made me feel at home. The carers, cleaners, canteen staff and everybody made my stay very comfortable. I thank Bupa for the marvellous homes. I am very grateful.
↩Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Martha (Resident / Service User) published on 14 April 2016 Submitted via Postal Card•
Overall Experience
Could not have wished for better care for myself and my family. Thank you. (P.s. My nan was very well looked after and very pleased with all the staff. Even when I was unwell while visiting nurses took the time and trouble to make sure I was OK. So from all of us- Thank you!)
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Review from J P (Niece of Resident) published on 18 March 2016 Submitted via Postal Card•
Overall Experience
Never had any dealings with care homes before so did not know what to do or what to expect from the day my aunt arrived at Waterside Care Home everyone was very helpful, they treated my aunt with respect and did everything for her, knowing she was in a safe environment being looked after put myself and family's mind at ease.
↩Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from G C (Resident / Service User) published on 17 March 2016 Submitted via Postal Card•
Overall Experience
The majority of staff were patient and polite with me giving me assistance when i needed it. The meals were very tasty.
↩Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 October 2024Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
News
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 24 Mar 2025
In the heart of HC-One’s Waterside Care Home, in Tipton, West Midlands, resident Lorraine Elizabeth Roberts has woven herself into the fabric of daily life, transforming her role as a...
- 24 Mar 2025
In the heart of HC-One’s Waterside Care Home, in Tipton, West Midlands, resident Lorraine Elizabeth Roberts has woven herself into the fabric of daily life, transforming her role as a...
Upcoming Events
There are no upcoming events for Waterside Care Home.
Accreditations
There are no accreditations posted yet for Waterside Care Home.
Meet the Team (1)
Fabiana PereiraJob Title:Home ManagerJoined: 2017
“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”
As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Home to verify any information. View our terms and conditions. Waterside Care Home has an Enhanced Service -more info.