Primary Care Categories
- Older Person Care
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- For a maximum of 60 Service Users
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
My experience of this care home is very, very goodJannette B(Wife of Resident/Service User)
My experience of this care home is very, very goodJannette B(Wife of Resident/Service User)
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.
Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to...
Care Provided by Waterside Care Home
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Waterside Care Home for full pricing details and T&Cs.
Contact Waterside Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Fabiana Pereira (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (59)
Visiting
- The team warmly welcome visitors to Waterside Care Home, as spending time with loved ones is an important part of life in the home. To help the team provide the best possible care, please do observe their protected mealtimes, allowing residents to enjoy their meals in a calm and unhurried environment, and they kindly ask that all visitors respect these times when planning their visit. Pets are very welcome to join you, and on-site parking is available to make your visit as easy and convenient as possible. If you have any questions ahead of your visit, please get in touch with the kind and caring team – they’re always here to help.
Parking
- On-site parking available
Waterside Care Home Reviews (148)
9.8
Waterside Care Home has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years.
Over all time Waterside Care Home has 148 reviews.
Filter Reviews
Overall Experience
Date Published
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Review from M B (Resident / Service User) published on 5 April 2017 Submitted via Postal Card•
Overall Experience
Given a bit more life to carry on, motivation to get better as I was very ill when I first arrived. Outlook has changed.
Care and attention is excellent. Staff very friendly and helpful, always offer alternatives for food and drink. There is nothing that is too much for them.
Care and attention is excellent. Staff very friendly and helpful, always offer alternatives for food and drink. There is nothing that is too much for them.
I think they are a band of angels.
↩Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home
Thank you so much for sharing your lovely review with us, we really appreciate your feedback. I am so pleased that the support Waterside Care Home have provided you has been able to improve your mindset and outlook. We wish you all the best. The Bupa Customer Care Team.
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Review from W M (Daughter of Resident) published on 4 April 2017 Submitted via Website•
Overall Experience
Could do better, instead of a good care home it could become an excellent care home with a few adjustments. I feel communication between staff could improve. Information that is relevant to a resident is not always shared between different shifts. I am not always kept informed about matters concerning my relative. The food is adequate, but the winter menu advised by BUPA Is a bit repetitive and boring.
↩Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
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Review from Richard S (Nephew of Resident) published on 27 March 2017 Submitted via Postal Card•
Overall Experience
My aunty has been very happy at the care home.
↩Reply from Jamie, National Development Manager at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from L B (Daughter of Resident) published on 19 March 2017 Submitted via Postal Card•
Overall Experience
Feel happy with the home and the staff and the management are all friendly.
Home kept lovely and well run. Very content.
↩Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home
Thank you so much for your kind review. I will feed back your kind words to the home manager. Thank you again, The Bupa Customer Care Team
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Review from J S (Resident / Service User) published on 19 March 2017 Submitted via Postal Card•
Overall Experience
Like family.
↩Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home
Thank you for your lovely comment, I am so pleased that the staff at the home have bonded with you. The Bupa Customer Care Team
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Review from P T (Friend of Resident) published on 19 March 2017 Submitted via Postal Card•
Overall Experience
On coming once a week to see a very good friend of many years, I found this home excellent. Everyone is very friendly and helpful. There is always plenty of activities for the residents to help them. On all of my weekly visits, everyone is pleasant and helpful.
↩Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. I am very happy to hear that you are impressed with the care your friend is receiving and I am pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from P E (Resident / Service User) published on 24 January 2017 Submitted via Postal Card•
Overall Experience
I arrived at Waterside apprehensive, very low and depressed. The staff are welcoming, reassuring, competent and friendly with care and concern expressed at all times and always ready to go that little bit further to help. The food was excellent, this was commented on by visitors who booked a meal most weekends etc. that I was there. Patients were encouraged to meet with each other and use the day room, which made for more socialising and was beneficial. All female carers and an ensuite room made my stay even more enjoyable and appreciative. Any queries were answered quickly by a friendly helpful manager.
↩Reply from Jayne Duck, Customer services administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from M H (Daughter of Resident) published on 19 January 2017 Submitted via Postal Card•
Overall Experience
Staff and management work very hard to make the home a welcoming and pleasant place. Activities programme is good and facilities are well maintained, clean and tidy. Food and drink are good quality and resident wellbeing is a priority with GP visits, eye test, flu jab etc, all organised well. Staff are friendly and warm and most seem to genuinely care about the residents. Occasionally staff can take a long time to answer the bell but overall care is very good.
↩Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from John G (Brother of Resident) published on 29 December 2016 Submitted via Postal Card•
Overall Experience
Staff care is excellent.
Cleanliness is excellent.
Cleanliness is excellent.
Food is good when well enough to enjoy. Mostly same menu every week. Visitors made very welcome, not enough staff to help with all patients.
↩Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Yvonne L (Daughter of Resident) published on 2 December 2016 Submitted via Postal Card•
Overall Experience
Mom joined Stepdown in June 2016 when the decision was made it was unsuitable for her to return home as her needs now requiring nursing care. As a family, we are grateful that Mom became a resident. Mom has settled well joining in activities and communicating with other residents. Mom's needs are met with smiles, her care with dignity and the environment calm. This level of respect has been shown since day one through each stage of Mom's needs and at times the staff have been a great support to us as a family. As a family, we find comfort in the respect shown to our mother and the comfort Mom experiences as a resident.
↩Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Kathryn A (Daughter of Resident) published on 15 November 2016 Submitted via Website•
Overall Experience
Thank you for giving my mother a wonderful birthday party. The care and attention taken by all the team to make her day a happy one, is much appreciated by all the family. We could not have chosen a better care home for Mum and we feel extremely fortunate that Mum has so many kind and caring staff around her. Well done Waterside!
↩Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from R B (Resident / Service User) published on 9 November 2016 Submitted via Postal Card•
Overall Experience
My stay at the home has been excellent.
↩Reply from Jayne Duck, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Stanley W (Son-in-law of Resident) published on 7 November 2016 Submitted via Postal Card•
Overall Experience
Because we live in Wales we cannot see mother-in-law as often as we should but when we are able to we have always found staff very friendly and willing to tell us how she has been.
↩Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from I S (Son of Resident) published on 7 November 2016 Submitted via Postal Card•
Overall Experience
Care home is excellent in all areas, me and my family are very happy with the care our mom has.
↩Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from J T (Daughter of Resident) published on 7 November 2016 Submitted via Postal Card•
Overall Experience
Since my mother has been at Waterside her care has been excellent. The staff are very friendly and caring. Her general health has improved greatly and the range of activities provided has meant mom has taken part in things she has never tried before. Without Waterside, I believe mom would no longer be with us.
↩Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from C F (Daughter of Resident) published on 7 November 2016 Submitted via Postal Card•
Overall Experience
The staff are friendly and caring towards the residents.
Staff also inform us about any medicines with moms health.
↩Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from P B (Brother of Resident) published on 7 November 2016 Submitted via Postal Card•
Overall Experience
Management, nurses, care staff, housekeepers are all excellent.
↩Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Doreen R (Resident / Service User) published on 3 November 2016 Submitted via Postal Card•
Overall Experience
I have been at Waterside over 12 months now, it really is a home from home. I feel very lucky to be somewhere so lovely. Everyone is very kind and helpful, especially the carers and nurses.
↩Reply from Jayne Duck, Customer Servicies Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Katherine D (Sister-in-law of Resident) published on 3 November 2016 Submitted via Postal Card•
Overall Experience
We are satisfied with the care that my relative is receiving. The staff are all very good and friendly. His room is kept clean and tidy and his personal care is very good.
↩Reply from Jayne Duck, Customer Servicies Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from S R (Son of Resident) published on 3 November 2016 Submitted via Postal Card•
Overall Experience
Mom is looked after well and I can rest at night knowing mom is safe. All the staff are helpful and I can talk to them at any time. Thank you to everyone who is involved with looking after mom.
↩Reply from Jayne Duck, Customer Servicies Administrator at Waterside Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 October 2024Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
News
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 24 Mar 2025
In the heart of HC-One’s Waterside Care Home, in Tipton, West Midlands, resident Lorraine Elizabeth Roberts has woven herself into the fabric of daily life, transforming her role as a...
- 24 Mar 2025
In the heart of HC-One’s Waterside Care Home, in Tipton, West Midlands, resident Lorraine Elizabeth Roberts has woven herself into the fabric of daily life, transforming her role as a...
Upcoming Events
There are no upcoming events for Waterside Care Home.
Accreditations
There are no accreditations posted yet for Waterside Care Home.
Meet the Team (1)
Fabiana PereiraJob Title:Home ManagerJoined: 2017
“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”
As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Home to verify any information. View our terms and conditions. Waterside Care Home has an Enhanced Service -more info.