Waterside Care Home

Dudley Road, Tipton DY4 8EE
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9.7 146 Reviews
  • Waterside Care Home, Tipton
Waterside Care Home, situated in the village of Tipton, close to Dudley, provides personalised nursing care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at Waterside. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care to residents, taking the time to learn about each resident’s individual hobbies and interests and helping them to live an active and fulfilling life.

In addition to the comfortable living areas and en suite bedrooms, inside the home, Waterside boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team works hard to ensure that each meal is an enjoyable experience for every resident and visitor to the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1642

These prices are only a guideline, please contact Waterside Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Fabiana Pereira (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Waterside Care Home Reviews (146)

Total of 146, showing 101-120
9.7

Waterside Care Home has a Review Score of 9.7 (9.684) out of 10, based on 26 reviews in the last 2 years. Over all time Waterside Care Home has 146 reviews.

Overall Experience

  • 98
  • 46
  • 0
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  • 0

Date Published

146
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Review from Richard S (Nephew of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been very happy at the care home.

Reply from Jamie, National Development Manager at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from L B (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel happy with the home and the staff and the management are all friendly.
Home kept lovely and well run. Very content.

Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home

Thank you so much for your kind review. I will feed back your kind words to the home manager. Thank you again, The Bupa Customer Care Team

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Review from J S (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like family.

Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home

Thank you for your lovely comment, I am so pleased that the staff at the home have bonded with you. The Bupa Customer Care Team

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Review from P T (Friend of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On coming once a week to see a very good friend of many years, I found this home excellent. Everyone is very friendly and helpful. There is always plenty of activities for the residents to help them. On all of my weekly visits, everyone is pleasant and helpful.

Reply from Emily Wilson, Customer Service Administrator at Waterside Care Home

Thank you for your review, we appreciate your feedback. I am very happy to hear that you are impressed with the care your friend is receiving and I am pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from P E (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at Waterside apprehensive, very low and depressed. The staff are welcoming, reassuring, competent and friendly with care and concern expressed at all times and always ready to go that little bit further to help. The food was excellent, this was commented on by visitors who booked a meal most
weekends etc. that I was there. Patients were encouraged to meet with each other and use the day room, which made for more socialising and was beneficial. All female carers and an ensuite room made my stay even more enjoyable and appreciative. Any queries were answered quickly by a friendly helpful manager.

Reply from Jayne Duck, Customer services administrator at Waterside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M H (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management work very hard to make the home a welcoming and pleasant place. Activities programme is good and facilities are well maintained, clean and tidy. Food and drink are good quality and resident wellbeing is a priority with GP visits, eye test, flu jab etc, all organised well. Staff
are friendly and warm and most seem to genuinely care about the residents. Occasionally staff can take a long time to answer the bell but overall care is very good.

Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from John G (Brother of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff care is excellent.
Cleanliness is excellent.
Food is good when well enough to enjoy. Mostly same menu every week. Visitors made very welcome, not enough staff to help with all patients.

Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Yvonne L (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom joined Stepdown in June 2016 when the decision was made it was unsuitable for her to return home as her needs now requiring nursing care. As a family, we are grateful that Mom became a resident. Mom has settled well joining in activities and communicating with other residents. Mom's needs are met
with smiles, her care with dignity and the environment calm. This level of respect has been shown since day one through each stage of Mom's needs and at times the staff have been a great support to us as a family. As a family, we find comfort in the respect shown to our mother and the comfort Mom experiences as a resident.

Reply from Jayne Duck, Customer Services Administrator at Waterside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Kathryn A (Daughter of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for giving my mother a wonderful birthday party. The care and attention taken by all the team to make her day a happy one, is much appreciated by all the family. We could not have chosen a better care home for Mum and we feel extremely fortunate that Mum has so many kind and caring staff around
her. Well done Waterside!

Reply from Rose Pickering, Customer Service Administrator at Waterside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from R B (Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at the home has been excellent.

Reply from Jayne Duck, Customer Service Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Stanley W (Son-in-law of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because we live in Wales we cannot see mother-in-law as often as we should but when we are able to we have always found staff very friendly and willing to tell us how she has been.

Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from I S (Son of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is excellent in all areas, me and my family are very happy with the care our mom has.

Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from J T (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Waterside her care has been excellent. The staff are very friendly and caring. Her general health has improved greatly and the range of activities provided has meant mom has taken part in things she has never tried before. Without Waterside, I believe mom would no longer
be with us.

Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from C F (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring towards the residents.
Staff also inform us about any medicines with moms health.

Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from P B (Brother of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management, nurses, care staff, housekeepers are all excellent.

Reply from Lydia Waller, Customer Service Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Doreen R (Resident) assisted by family/friend published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Waterside over 12 months now, it really is a home from home. I feel very lucky to be somewhere so lovely. Everyone is very kind and helpful, especially the carers and nurses.

Reply from Jayne Duck, Customer Servicies Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Katherine D (Sister-in-law of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are satisfied with the care that my relative is receiving. The staff are all very good and friendly. His room is kept clean and tidy and his personal care is very good.

Reply from Jayne Duck, Customer Servicies Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from S R (Son of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is looked after well and I can rest at night knowing mom is safe. All the staff are helpful and I can talk to them at any time. Thank you to everyone who is involved with looking after mom.

Reply from Jayne Duck, Customer Servicies Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Yvonne M (Niece of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is wonderful, they look after my uncle very well. He is nice and clean and tidy. His room is very nice and kept nice and clean.

Reply from Jayne Duck, Customer Servicies Administrator at Waterside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Joan S (Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very good and staff were all kind. I can't say anything bad about the place. The food was good, lots of variety.

Reply from Rachel Elliott, Customer Service Administrator at Waterside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Waterside Care Home is calculated as follows: ( (225 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 307 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

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Fabiana Pereira

Job Title: Home Manager

Joined: 2017

“For me, kind care means that our Residents receive help and support tailored to their needs, delivered with kindness and humanity; treating every person as unique, with experiences, wishes and needs that need to be cared for; treating them as we would like to be treated, caring for them as if they are our family.”


As a Registered General Nurse, Fabiana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Home to verify any information. View our terms and conditions. Waterside Care Home has an Enhanced Service - more info.