Arboretum Nursing Home

Forest Lane, Walsall WS2 7AF
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7.1 15 Reviews
  • Arboretum Nursing Home, Walsall
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Care Provided

Primary Care Categories

  • Older Person Care
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • John Luke and George D Luke

Person in charge

  • John Luke (Manager)

Local Authority / Social Services

Admission Criteria

  • Admissions aren't NHS only, although they are accepted, admissions can be from home or hospices for end of life care.
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (24)

Visiting

  • Visiting welcomed throughout the day, apart from at meal times as they are protected meal times, lunch is 12pm to 1pm and dinner is 5pm - 6pm

Parking

  • There is an onsite car park however spaces are limited.

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Arboretum Nursing Home Reviews (15)

7.1

Arboretum Nursing Home has a Review Score of 7.1 (7.099) out of 10, based on 4 reviews in the last 2 years. Over all time Arboretum Nursing Home has 15 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 1
  • 3

Date Published

15
1
2
4
11

Review from Adrian C (Resident) published on 4 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Having now left i can say what the arboretum is really like.
The staff are so two faced that they spread rumours about team members like wild fire certain members make rude and sexual comments to management and get away with it and certain team leaders think they are above the rest and talk down to
staff n resident's and again nothing said the decor is like something out of the 60's. I heard my old room has finally had a lick of battleship grey paint. They like to keep you in bed or in a chair in your room. I have a stoma bag an one day it leaked n then burst i was left laying in my own mess for 45 mins before being cleaned then on another day whilst i was in a chair they refused to hoist me back in chairs saying its above my pay grade if you want to send your folks to a poorly run home send them here but trust me i wouldnt. I dont expect to get a response from them as management dont like confrontation.

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Review from Nicola D (Granddaughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad spent the last few days of his life here and was cared for incredibly well. It looks a little tired but the staff couldn't have done any more for him or for us. They made sure he was as comfortable as he could be during his short stay and made sure we had everything we could possibly need whilst
we were there with him, including overnight stays. They were incredibly caring and compassionate and made this difficult time that bit more gentle with their kindness.

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Review from Peter L (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was only at the home for a week, but the care was amazing and nothing was too much. The staff all went above and beyond and treated my mom like their own. They are all angels without wings. Thank you all so much.

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Review from Vijay D (Son of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad spent his last few days here. Great staff and well well-run. He wasn't able to eat so cannot comment on the food. Room was okay, but it doesn't need to be plush under the circumstances. Staff were understanding and professional.

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Review from S H (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was put into palliative care and went into Arboretum Nursing Home after a lot of deliberation by myself as I had been caring for her at her home. All the staff showed both my mom and family compassion, respect and outstanding care. Everyone was approachable and the building was kept clean and
had no smells like some of the care homes I had visited. Mom was only there for two weeks and she passed away with dignity. I would recommend this nursing home to anyone that needed it. Well done to all concerned. Thank you so much.

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Review from Kate R (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would rate this home with 10 stars if I could purely on the care and love that the staff show the residents. Our Mum spent 5 months being cared for in palliative care and it was outstanding. The staff were amazing. I think care homes are not operating as they would due to covid and I hope this changes
soon as it can affect the quality of life for residents. I think some management issues could be improved but this did not affect our experience and we shall be forever grateful to the angels that work here.

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Review from Michael C (Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed for rehab after a spell in hospital. The staff were very pleasant. Nothing was too much trouble for them. Food was excellent including a full English breakfast if required and a choice of 3 main meals at 5 pm. The only downside was that I spent a whole afternoon waiting for transport to get
me home.

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Review from Graham C (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not recommend a stay at this home. Mum was kept in her room with little or no contact. No visitors allowed. This was blamed on COVID restrictions?
She spent most of her time in bed with a television on a channel she did not want to watch. Little or no communication from staff.

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Review from Patricia M (Respite Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just returned after spending three weeks respite at this home.
The room, although basic, was always kept clean and had a toilet and washbasin
and the shower room was directly opposite.
The treatment received by the staff was of an exceptionally high standard and nothing was ever to much trouble
for them. The care workers worked very hard and I received excellent treatment from the nurses. The food was of a satisfactory standard and I found the choice of food always meant there was something I liked. The homemade vegetable soup was delicious, the catering staff were always very pleasant and would prepare any meal within reason - one night I had a bacon and tomato sandwich.
Although I hadn’t wanted to go to respite after my stay in hospital, it was the best thing I could have done and I would not hesitate to go again if required. My only criticism is the sheets... they did not fit my bed and I had to remake my bed several times during the day and night.

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Review from Jayne S (Daughter of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was resident in this home for nearly 9 months when she passed away and it was the best home she had ever been in, the care was excellent from the nurses, the carers, the kitchen staff, they all loved my mom. The food was varied and fresh and of a good standard. The home was always clean and never
smelt like a care home. The staff were always welcoming and friendly and always approachable and acted on any concerns on mom's wellbeing. Towards the end when mom was refusing food and drink the carers always tried their very best to get mom to eat and drink most the time with little success but they always persisted to try. It's not hard to see why they have achieved a gold standard award they thoroughly deserve it. A big thank you to you all.

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Review from Marie E (Daughter of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic palliative care for my mom. Lovely people. I thank you for dealing with my mom's passing with dignity.

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Review from Mark S (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom was resident at Arboretum Nursing Home for 6 months. In that time the level of care was second to none. Upon Mom's passing away the respect and care shown to both my mother and my family was more than we could have ever expected. The people who work there are so amazing and they genuinely care,
they are kind, considerate and always have a smile. No words will ever express our gratitude for everything they have done in what has been a very difficult time for us. We take great comfort in knowing how well Mom was cared for. Thank you.

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Review from Steve B (Grandson of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling management. We had serious concerns about this care home and notified the Care Quality Commission who advised we set up a meeting with the manager. We had a meeting with him along with other professionals: NHS Staff and community care. He promised he would investigate our concerns and if action
was necessary he would take appropriate action. He promised he would get back to us with the outcome of this meeting but he never did! After several months had passed we telephoned him to find out what his investigations had uncovered but he ignored our calls! This speaks volumes about his lack of professionalism and the other health care workers who were present. No replies from no one. This care home is a disaster waiting to happen. I notified the CQC about his failure but did not hear from them too.

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Review from Janet R (Daughter of Resident) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old father was resident for 5 months until he sadly passed away. I cannot speak highly enough of the staff - from nurses, carers, even housekeeping. The home is spotlessly clean and comfortable. My father was dearly loved by staff and was made to feel at home, as was I on my daily visits.
Food was plentiful and varied. I would have no hesitation in recommending this nursing home.

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Review from Linda G (Daughter of Resident) published on 6 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible home. Apart from one member of staff who was always keen to help, mom was just left laying in bed. Food awful, cheapest ingredients. No real nutrition or nice treats. No stimulus for residents at all, just left in bedrooms alone.

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Current Review Score: 7.1 (7.099)

Overview of Review Score

The Review Score of 7.1 (7.099) out of 10 for Arboretum Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.571 for Arboretum Nursing Home is calculated as follows: ( (20 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 42 Ratings = 3.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.528 Points relating to the number of positive Reviews for Arboretum Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 3 Positive Reviews ÷ 10.8 = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Arboretum Nursing Home

What types of Care is Arboretum Nursing Home registered for?

Older Person Care, Eating Disorders, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Arboretum Nursing Home have?

There are 44 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Arboretum Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arboretum Nursing Home to the centre of Walsall?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arboretum Nursing Home to verify any information. View our terms and conditions. Arboretum Nursing Home has an Basic Service - more info.