Delves Court

2 Walstead Road, Walsall WS5 4NZ
Review Us
8.1 24 Reviews
  • Delves Court, Walsall
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to The Oaks
The Oaks
9.9
Member Logo
Care Homes belonging to Eastcote Park
Eastcote Park
9.9
Member Logo
Care Homes belonging to Compton Manor Ltd
Compton Manor Ltd
9.5
Member Logo
Care Homes belonging to Allenbrook Nursing Home
Allenbrook Nursing Home
9.6
Group Logo
Care Homes belonging to Wrottesley Park House
Wrottesley Park House
9.8
Member Logo
Care Homes belonging to Beech Hill Grange
Beech Hill Grange
9.7
Show Delves Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £850

These prices are only a guideline, please contact Delves Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Elaine Banks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (2)
Are you the Owner/Manager of Delves Court? View your Advertising Options

Delves Court Reviews (24)

8.1

Delves Court has a Review Score of 8.1 (8.073) out of 10, based on 2 reviews in the last 2 years.
Over all time Delves Court has 24 reviews.

Overall Experience
  • 15
  • 6
  • 2
  • 0
  • 1
Date Published
  • 24
  • 0
  • 1
  • 2
  • 22
Reviewer Connection to Delves Court
  • 10
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 24, showing 1-20
Review from Jonathan R (Power of Attorney of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt for whom I also have LPA was a resident at Delves Ct for over 18 months. At all times she was cared for with respect and dignity by the Manager and her hard-working team. All issues (including a couple which required trips to hospital) were dealt with promptly and I was quickly informed. The
family were always made welcome and were able to speak to staff and management with concerns and questions being addressed quickly. As a family, we were very happy with the care and support given at Delves Ct and we would recommend the care home to other families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie R (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My amazing dad spent the final 6 months of his life at Delves Court. From the minute he moved there the staff have been amazing with him. They helped him adjust to living a less independent life by making him feel so comfortable and never once made him feel he was losing his dignity. The manager was
particularly special to my dad, she always gave her time when he needed to talk and was present for doctors' calls if I wasn't available. They treated him like a family member and we will never forget the love and care he was shown by all the staff. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark H (Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being a resident at Delves Court I speak from personal experience. The managers and staff are very friendly and will go out of their way to help you. Your room will be nicely decorated with wooden flooring, and underfloor heating, an ensuite toilet and a TV. The garden is well maintained with neat lawns,
patios, tables and chairs. Apart from having your own private room, there is a communal room on each floor if you want to mix and chat with other residents so if you're looking for a care home, I would look no further than the Delves. It's a 10/10 from me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S D (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
We are pursuing a case of neglect and negligence against the care home and Walsall Health Service as the home failed to recognise the demise of our father (he was dying from dementia); they failed to keep the family informed that he had stopped eating and drinking and they sent him to die in a cubicle
at the A&E department in the local hospital.
In their incredulous response to our complaint, they have admitted their negligence and also have stated they are not an acute unit as they advertise on their website they are so I would not leave your relatives here.
I would give them a zero as they do not deserve a one star.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna C (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experienced the very worst scenario at a step down assessment bed placement and a prolonged hospital stay as a result of poor care, my dad became a resident at Delves Court, initially with one to one nursing care in September.
From the day we looked around the staff have endeavoured not only
to treat Dad with empathy, understanding and genuine care, but they have also supported us as a family with the transition.
I cannot thank the manager, care staff, housekeeping, cooks, not forgetting maintenance and activities girls who took him for a day out last week that I am informed was as enjoyed by staff as much as Dad, he was genuinely happy and settled, he had the best day for too many months.
Real team work goes into providing this level of care, you should be very proud of yourselves, there are many facilities that could learn a lot from the way you do things.
Thank you all.
Reply from Patricia Burton, Interim Manager at Delves Court

Thank you very much for your positive feedback and support. I will share this with the team at Delves Court. Patricia

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley E (Friend of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ex-partner has been a resident at Delves Court for three weeks now and I am really pleased with the way he has been looked after, the managers and staff are amazing and treat residents with care and they will go above and beyond to do this, they are really friendly and listen to what the residents
need. I would absolutely recommend Delves Court to anyone that needed them for family members or loved ones to be cared for, nothing is any trouble for the staff to do, meals are really good and drinks are not only given to residents but also relatives.
Reply from Patricia Burton, Interim Manager at Delves Court

Thank you so much for the positive feedback. I will pass this onto the team at Delves Court. Patricia

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane S (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely home for my mom and dad. They have received nothing but kindness and support. Both have challenging needs as both are a bit deaf and Dad is nearly blind as well as having Alzheimer's. Any queries or concerns are always dealt with quickly. Always something going on there, painting, a quiz,
bingo, word searches and sometimes an entertainer. They listen to residents as well as relatives. Very happy.
Reply from Patricia Burton, Interim Manager at Delves Court

Thank you so much for the positive review/feedback. It is an absolute pleasure to care for your parents. I will pass this review on to the team at Delves. Thank you. Patricia

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat P (Wife of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Delves Court for seven weeks now after being in the hospital since July. This has been a very difficult decision for us as a family. We need not have worried, the staff work tirelessly to provide loving care for all the residents. From management to everyone else who
works there, nothing is too much trouble for any of the staff. Yesterday was my husband's birthday, his first one away from home, I arrived at 10 am to the sounds of laughter coming from his room, the celebrations had already started. The activity girls were there with maracas, xylophone and tambourines singing to him and laughing with him, it was a heartwarming sound, the celebrations continued all day with relatives coming and going and all were made welcome. Personally, I know I have made the right decision as family are looked after as well as residents. After a very brief stay at another home (1 week), which was very unsuccessful, I know now that I can safely walk away at the end of my daily visits.
Reply from Patricia Burton, Interim Manager at Delves Court

Thank you so much for your positive review/feedback. The Delves Court team will be delighted and it is a pleasure to care for your husband.
Patricia

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Nephew of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly aunty was given end-of-life care at Delves Court for just over two weeks. In that time we found the staff to be both experienced and caring. Furthermore, the property was very clean and tidy and we were very happy with the room my aunty had. Staff would sit with her for a chat in addition
to looking after her needs. My family and I would like to thank all the staff for their excellent care.
Reply from Patricia Burton, Manager at Delves Court

Please accept our sincere condolences, it was our pleasure to look after your loved one (aunty). Thank you for taking the time to write this positive review. The team and I at Delves Court really appreciate this feedback. Take care of yourselves. Patricia

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian J (Son of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was taken into Delves Court in October 2021, following a six week stay in hospital, to receive end of life care. This was a difficult time for both my sister and I, but having not been able to see our mother since she was admitted to hospital it was a great relief to see her being so well
cared for by the nurses and carers at Delves Court.
Her stay at Delves Court was unfortunately far too short and she passed away on Christmas Day. I cannot thank the nurses and carers enough for the kind way they treated my mother in her last days.
Reply from Patricia Burton, Interim Manager at Delves Court

Many thanks for your positive feedback this is greatly appreciated by all the team here at Delves Court.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth C (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was a resident at Delves Court since September 2019. She has dementia is partially sighted and profoundly deaf. The care she received whilst resident has at times been very good with some individually excellent staff to being very lacking at others. Since March 2020 we have not been able to
see our mother other than one window visit and a visit outside the foyer for her 90th Birthday. During this time my mother has deteriorated, losing a large amount of weight and noticeably becoming withdrawn during Skype calls. The family decided it was in my mothers best interests to move her to a specialist dementia home and after four weeks she has gained weight, engaging with care staff, had her medication reduced and not demonstrating any aggressive behaviour we had been informed she had started displaying. The decision to move her although hard has been the right one for her. We will be able to visit my mother in March.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara B (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Regretfully, we removed Mum from the home in Feb 21, we felt we had no option. We were very concerned that there were no arrangements in place for visiting and no details of how and when this would be possible. Since March 2020 we had two brief window visits. We were very concerned that Mum’s health
and wellbeing were deteriorating as the months went on. Seeing her on the Skype calls getting thinner, more distressed and ill was heartbreaking. Within a couple of weeks in her new home, she is looking brighter, she has colour in her cheeks again, she is more alert and is now eating well. We also have had information about how and when we can visit. We felt that we made the right decision.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nigel R (Son of Resident) published on 4 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is hard to say how profoundly impressed our family is with everyone at the Court. For complex reasons, my father was entrusted to your care much too late. He ultimately only spent one week with you before going into hospital, where he passed away a week later. Yet in that one week at Delves, he was
treated with such kindness, warmth and respect by every member of staff we encountered: cooks, cleaning staff, nurses/carers, "activity lady", the management - literally everyone.
My father was virtually unable to speak at this stage, but everyone took time to talk to him, be with him, try to understand his needs and wants and make life as comfortable and enjoyable as possible for him. The other residents too reached out and sought to befriend him, although he was unable to respond. My sole regret is that he was unable to experience this haven of love and humanity for longer, when his health was still better. We are deeply grateful for all you did for him, and for us, his family, too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joseph H (Son of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff were friendly and would help us if asked. Activities were advertised clearly and we would always donate to the causes. They looked after my Mom and I am extremely grateful for their hard work. I have gone there today with some chocolates for the staff 1 year after Mom passed away and had £5
worth of tickets for their raffle. God bless all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kirsty G (Friend of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the love, care and support shown to my dear friend. The carers will go out of their way to help and nothing is too much trouble. Everybody is happy and comforting to be around. My friend has now grown much stronger and is able to return home. This would not be possible without
Delves Court care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brigid P (Resident) assisted by family/friend published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have really appreciated the care received. The staff are delightful, the food is lovely and the home itself is a beautiful place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda W (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the people very helpful, activities are very good for residents. Care is good and a very happy home.
I would say it's a good place to be and management are very friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anita W (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this home for 4 years and I couldn't wish for a better place for her to spend her final years. It is a lovely home, well kept, clean, no smells, staff are very friendly and caring, we are always made welcome and any queries are always answered and sorted out. New management has
taken over this year and it is still run very efficiently and caring. Nothing is too much trouble, they have a variety of things to keep them occupied for those that wish and I cannot thank them enough for all they do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth C (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If members of the new management team and the members of staff continue working hard and continue making improvements as they have done in the past few months I feel that there is o reason as to why this home cannot be one of the best in the area. I can only speak for myself and family but I am more
than happy with the service provided and the respect that is given to us as a whole.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Olive S (Daughter of Resident) published on 25 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has changed dramatically over the last 6 months. The staff have been trained to a much better standard. Friendly and safe, I would highly recommend Delves Court. The management are very friendly and caring. All staff genuinely care for the residents. I feel that I have confidence in the
care they give my mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.073)

Overview of Review Score

The Review Score of 8.1 (8.073) out of 10 for Delves Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Delves Court is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.281 Points relating to the number of positive Reviews for Delves Court is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 2 Positive Reviews ÷ 12.8 = 0.156
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Delves Court

What types of Care is Delves Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Delves Court have?

There are 60 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Delves Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Delves Court to the centre of Walsall?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Delves Court to verify any information. View our terms and conditions. Delves Court has an Basic Service - more info.