Group: Select Healthcare

Person in charge: Jo Bennett (Home Manager)

Local Authority / Social Services: Walsall Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi

Single Rooms: 60

Shared Rooms: 2

Rooms with ensuite WC: 26

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Delves Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Delves Court has a Review Score of 9.2 (9.236)

The Review Score of 9.2 (maximum of 10) for Delves Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Delves Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.533 for Delves Court is calculated as follows: ( (63 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 107 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.703 Points relating to the number of positive Reviews for Delves Court is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12.8 Target = 0.703

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Delves Court?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Delves Court

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I have really appreciated the care received. The staff are delightful, the food is lovely and the home itself is a beautiful place.

How likely would you be to recommend Delves Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in this home for 4 years and I couldn't wish for a better place for her to spend her final years. It is a lovely home, well kept, clean, no smells, staff are very friendly and caring, we are always made welcome and any queries are always answered and sorted out. New management has taken over this year and it is still run very efficiently and caring. Nothing is too much trouble, they have a variety of things to keep them occupied for those that wish and I cannot thank them enough for all they do.

How likely would you be to recommend Delves Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

I find the people very helpful, activities are very good for residents. Care is good and a very happy home.
I would say it's a good place to be and management are very friendly and helpful.

How likely would you be to recommend Delves Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

If members of the new management team and the members of staff continue working hard and continue making improvements as they have done in the past few months I feel that there is o reason as to why this home cannot be one of the best in the area. I can only speak for myself and family but I am more than happy with the service provided and the respect that is given to us as a whole.

How likely would you be to recommend Delves Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home has changed dramatically over the last 6 months. The staff have been trained to a much better standard. Friendly and safe, I would highly recommend Delves Court. The management are very friendly and caring. All staff genuinely care for the residents. I feel that I have confidence in the care they give my mother.

How likely would you be to recommend Delves Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have seen a few changes at Delves Court over the last 8 years our sister has been there. Always feel more staff is needed. Generally, the staff are lovely, friendly and do their best.

How likely would you be to recommend Delves Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My husband has been at Delves Court since February 2017 because he has dementia and went off his legs so he needs to be hoisted up which is something I can no longer do. Like everyone, he does not like being away from his own home but has had to accept it. We find Delves Court to be very acceptable for our needs. The staff from management down to cleaner are all very friendly and good at their job. They all put the patients first and also make visitors welcome no matter what time you go.

How likely would you be to recommend Delves Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in Delves Court for 2 and a half years. She is very happy and content and refers to it as home, which for us is lovely to hear and she says "you can not find a nicer place to live". Her room is beautiful, newly refurbished last year and mom says it's like a 5-star hotel. From management to all staff, they work hard to provide the best of care and attention to detail to make sure that Delves Court is the best it can be and to provide the care and love given to not only mom, but every resident. This is all we could have wished for mom. They have a team of three activity ladies who arrange all sorts of activities daily for the residents from one to one chats, games, bingo and entertainment with films and singers. How lovely.

How likely would you be to recommend Delves Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here four years in June. I have always been treated with respect by nice happy staff. If you need someone to talk to there is someone to listen it is a relaxed atmosphere no overbearing rules. Relatives and friends are made to feel welcome and are allowed to visit all day. Living here I am comfortable and well looked after by the staff.

How likely would you be to recommend Delves Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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