Parklands Court Care Home

56 Park Road, Bloxwich, Walsall WS3 3ST

Parklands Court ensures that 24-hour assistance is available for all residents. Nursing and residential dementia care is offered, in addition to Parkinson's, palliative, respite and convalescence care.

Situated in a pleasant suburb of Bloxwich, close to all local amenities and bus stops, Parklands consists of six individual buildings each offering a high standard of care and accommodation. The home is surrounded by large landscaped gardens with furnished patio areas and a sensory garden, providing the perfect setting to relax or socialise. Residents have access to a Memory Box, reminiscence sessions and an optician, and Wifi hotspots are available within the home. A hairdresser and a cafe specially designed for residents with dementia are also available.

Whether it is a hot or cold meal residents enjoy, their tastes are catered for at Parklands. By using seasonal produce, the home guarantees an exciting and changeable menu to ensure residents receive the nutritious food they need.

Care assistants are active in engaging residents in hobbies or pastimes that they enjoy such as gardening to keep both mind and body stimulated and active. Monthly celebrations such as Mother’s day and Christmas are a highlight of the home’s busy calendar.

Group: Advinia Healthcare Ltd

Person in charge: Rebecca Whitehouse (General Manager)

Local Authority / Social Services: Walsall Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 163 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Stroke

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Tagalog

Single Rooms: 163

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Parklands Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Parklands Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 82 Reviews over all time. This Average Rating is also the rating value for Parklands Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.48 for Parklands Court Care Home is calculated as follows: ( (542 Excellents x 5) + (354 Goods x 4) + (70 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 969 Ratings = 4.48

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.429 Points relating to the number of positive Reviews for Parklands Court Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 32.6 positive Reviews (163 registered maximum number of service users ÷ 5). 14 Reviews ÷ 32.6 Target = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Parklands Court Care Home has a Review Score of 8.9 (8.909) from 82 Reviews


Average Ratings

  • Excellent
    46
  • Good
    35
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Parklands Court Care Home?

  • Extremely LIKELY
    66
  • Likely
    12
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Parklands Court Care Home

  • Daughter of Resident/Service User
    20
  • Wife of Resident/Service User
    18
  • Son of Resident/Service User
    14
  • Sister of Resident/Service User
    9
  • Husband of Resident/Service User
    4
  • more

Elmore House is brilliant for my mother in law. There has been a dramatic improvement in her physical, emotional and mental condition.
The staff on Elmore appear to be very resident focused with a good manager in charge.
Please strive to keep improving!

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   3.5 out of 5

This home is currently undergoing a lot of changes which I believe will improve the overall standard of care. Staff are caring and familiar with the needs of residents; they show genuine fondness and attachment to residents. The environment needs some improvements and this is underway. I feel confident that staff will respond to my mother's health and care needs.

How likely would you be to recommend Parklands Court Care Home? Neither Unlikely or Likely

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Average Rating:   3.6 out of 5

Completely satisfied with my husbands care satisfied with his appearance. My husband is settled and content which makes me feel better. My communication with his carers is very good. Christmas day I was invited to dinner which was excellent and enjoyed by all. As was boxing day with a singer providing entertainment, some of the residents danced! The home seems to have problems with pairing pyjamas.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Parklands Court Care Home responded to this review on 12 Jan 2018:

Thank you for your review. I'm so glad to hear that your husband is settled and happy. It is lovely to hear that you had a lovely Christmas and enjoyed the entertainment. I hope that you enjoy other activities at the home with your husband.

My husband and I had a lovely Christmas Day. We congratulate the staff, they were fantastic, really caring and helpful, I would not fault them at all. They looked after everyone making it a lovely day. Decorations were lovely too.

I have one complaint about pyjamas and t-shirts going missing.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Parklands Court Care Home responded to this review on 12 Jan 2018:

Thank you for your review and kind words about our staff. I'm so glad to hear that you and your husband had a lovely Christmas day.

My wife has received excellent care in every area of need. Despite having advanced Vascular Dementia and having been rejected by another home because they were unable to cope with her, she seems to have an enjoyable time during the 11 days respite. Able to take part in activities but enjoying "company" the care home have coped ably with her despite the fact that she can be stubborn at times, particularly with eating, drinking and dressing.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Parklands Court Care Home responded to this review on 31 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The staff are hard working, kind, full of empathy and have a happy attitude towards the dementia patients.
The entertainments are excellent. The patients are obviously treated with such love, patience and care. Thank you all.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Parklands Court Care Home responded to this review on 29 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My nan entered Samuel House when her dementia started to develop which meant she could no longer live at home. She was disengaged with everything. Now she appears to have a new lease of life and a more positive outlook! Thank you to all at Samuel House.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 25 Sep 2017:

Thank you for your review. It is lovely to hear that your aunt is doing so well.

I am so relieved to have my mother somewhere safe, secure, clean and caring. I struggle to come to terms with and deal with her dementia but all the staff in Clarendon House at Parklands Court, Bloxwich are so understanding and helpful, they help me cope.
The house manager is brilliant, the staff are all superb at dealing with Mom, plus the activities coordinator always has something going on to encourage the residents to stay active - and she's brilliant with them. They knit, sing and help in the garden.

Last week they went to Chester Zoo and had a fantastic time - Mom even remembers going and what a lovely day she had, loving all the animals and especially the monkeys! Mom also has her hair done once a week by the visiting hairstylist which gives her a lift and keeping her looking like my Mom, despite the fact that most of the time she's not really with us in 2017.

Just in September, they've had a French week, Spanish week, Italian Week and Greek week. I think a German week is on the cards (Mom is not so keen on that as she remembers the war!!) Relatives and visitors are always welcome at whatever time they choose and we can always ring up and speak to Mom or ask how she is.

I am so grateful for Parklands Court, Clarendon House and the wonderful care given to Mom. A huge thank you!!

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 21 Sep 2017:

Thank you for your review. It is so nice to hear such kind words about our staff. I'm so glad to hear that your mom is settled, happy and that she enjoyed her day at the zoo. It must give you such peace if mind knowing that she is well cared for and safe.

Dad has a lovely room which has just been refurbished. The staff work really hard to ensure all of my dad's needs are fully met. He is always smartly dressed and changed many times in a day and this is done effortlessly. The staff have a nickname for dad and although dad has no capacity responds well to "Gaffer". The staff also offer time and support to us as a family. I couldn't have chosen a better second home for Dad.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Parklands Court Care Home responded to this review on 27 Sep 2017:

Thank you for your review. I'm so glad to hear that your dad is well cared for and that you and your family have all the support that you need and look upon Parklands Court as your dads second home.

When my husband deteriorated to the point of needing a care home, I was devastated, and wanted to provide him the best, most caring place I could. I was so dismayed by many other homes, whereby some didn't even want my beloved husband as he was too active, requiring more work.
My first visit to Parklands and I was won over by the way the staff interacted with the residents, encouraging them to make choices, providing activities and environmental triggers to bring back memories. They were and are treated like individuals, with respect for their past and future. I wasn't sure how I could afford financially to bring him here, but morally I couldn't justify not giving him this.
This place is wonderful. The meals are good, with great choice but more than that, they encourage spouses to come and share meals with their beloved, as they would at home. The staff here truly do care, and they do a brilliant job. I have peace of mind knowing my husband is actually cared for here.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administator at Parklands Court Care Home responded to this review on 01 Aug 2017:

Thank you for your review. It is so nice to hear that you have peace of mind knowing that your husband is well cared for and lovely to know that you are enjoying the meals and activities as well as your husband.

All excellent. Fantastic care home. Not seen anything bad. All good.
Management and carers are fantastic and very skilled.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 20 Jul 2017:

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you are happy with everything, including management. The Bupa Customer Care Team.

It was my wife's grandmother's 100th birthday. The staff at Parklands made every effort to welcome us to the nursing home and had made such a special effort to provide food, drinks, cake and balloons for the occasion.

It is quite clear that all the staff who work here make a great team and take great pride in their work. Most importantly, they put the residents first.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 11 Jul 2017:

Thank you for your feedback. It's so lovely to hear about the special occasions that occur in our homes, and the events the home organise! I hope you had a lovely day celebrating! The Bupa Customer Care Team.

My mum has been a resident here for over three years now and I have always found the staff helpful and supportive.
An excellent home with much care for my mum.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administator at Parklands Court Care Home responded to this review on 10 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The staff on Elmore are very good and caring, they keep my husband very clean and tidy and the Unit Manager is always there if I need advice or any questions answering.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 06 Jul 2017:

Thank you for your review. This must give you great peace of mind knowing that you can ask anything and will get the information that you need and that your husband is well cared for.

Elmore Unit - I cannot fault the staff in anyway and they have a very good, honest and reliable nurse in control. All of our questions are answered and they care for my brother in law to their best ability.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 28 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

This care home is by far the best I've visited. The staff are super, friendly, jovial, they make patients and visitors relaxed.
Nothing is too much trouble for them, they are truly the best. It's a pleasure to come here. It's clean, tidy, fresh. Two people are exceptional carers, but that's not taking anything away from the others, they are all 'great'.
Keep it up Parklands.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Simone Berkeley, Customer Service Advisor at Parklands Court Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

Staff were always smiling and treated my mum with dignity. Every time we visited they were always smiling. She looked clean, comfortable and happy. The premises always looked clean. She enjoyed the food.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care staff and management have supported the family during this difficult time. They have been professional and treated mum with dignity and respect. They have been approachable, warm and friendly towards us all. The service provided has been excellent!

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jamie, National Development Manager at Parklands Court Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Pleased to leave my brother in your care. The food is excellent, my brother eats everything! The home is so clean and the staff are so friendly.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 17 Mar 2017:

Thank you for your review, we appreciate your feedback. I am happy to hear that your Brother is enjoying his stay with us, I hope he settled in well. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband stayed in Parklands Court Care Home for 10 to 12 weeks and passed away in hospital after leaving the home as he was very unwell. I was quite satisfied with the care he received and all the staff were very helpful and kind towards him.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   3.8 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 17 Mar 2017:

Thank you so much for your feedback, we really appreciate it. I am really glad that your husband received a good level of care and support whilst he stayed in one of our homes. Condolences to you and all of your family. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This nursing home has provided the much-needed care that my Sister-in-law urgently required.
Staff on every level have been caring, kind and have made every effort to make her feel at home within their residence.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My sister has been treated with respect, dignity and the utmost care from everyone. Food, cleanliness and attention to her needs have been paramount. The staff always have a smile and inform our family on her progress. We feel that a weight has been lifted from our shoulders now that she is being looked after 24/7.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The manager of Samual House (unit in Parklands) came to hopsital to do a review on my hubby. I found him very caring and understandable and since moving my hubby in, my doubts and concerns were halved - even though it's the worst decision I've ever had to make.

My hubby has settled in really well and has really enjoyed the food. In fact, he's gone up a size in jeans! The staff are really good to my hubby, and they work really hard. They are always pleasant. I know I've made the right decision now he is really comfortable.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mom has been a resident at Parklands for 4 years. The staff have always been very helpful and caring at all times. Nothing has been too much trouble for any of them - when approached with any issues. Would certainly recommend the home.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer services administrator at Parklands Court Care Home responded to this review on 15 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Dad came in on a temporary basis whilst his wife was terminally ill with cancer. He was well looked after and loved the food. He always wanted to come home and this was mums wish. Thank you.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer servicies administrator at Parklands Court Care Home responded to this review on 09 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Cared for my grandad for a short period following an awful experience in hospital. He stayed at Harrison House and the whole team were brilliant caring for him and us.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Parklands Court Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

For the short period of time, my brother has resided on Samuel House. We, as a family, have been very impressed with the manager who has at all times kept us informed of everything, always taking my brother's interest, health and welfare. Plenty of staff on at all times, always ready to answer queries, very polite and professional. Lovely clean surroundings. Great family atmosphere. More than satisfied with Parklands.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer service administrator at Parklands Court Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very friendly staff, and made very welcome. Very clean environment and very homely.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

All staff are very caring and demonstrate a good understanding of my father's situation, putting in place specific support. They have been attentive to his health needs and keep us regularly informed of any incidents.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Dad was well looked after during his end of life care stay. The staff are all exemplary and very caring, patient and attentive to the needs of dad and to the family also. Nothing was too much trouble for them. They went beyond the extra mile in so many ways and times.

Cannot recommend them highly enough.

Thank you very much to all of the staff, very much appreciated and will not be forgotten.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My Mom had a weeks respite at Parklands Court Care Home. Everyone is very helpful and kind. The level of Mom's care was good.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   3.8 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mom was very happy during the 14 months she resided there. Staff were always courteous, cheerful and helpful "first class". No hesitation in recommending this establishment to anyone seeking a care/nursing home.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer Servicies Administrator at Parklands Court Care Home responded to this review on 02 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Excellent care and the manager is very attentive to my husband. All the girls are lovely as well as the male carers.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 06 Nov 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

My experience of Parklands Court Care Home I would only be too pleased to recommend it due to the love, care and devotion to all the patients of this nursing home. It is a difficult job because the people being cared for cannot speak for themselves they all work every hard to give the patients a better quality of life. I also noticed the cleanliness of every room I always told the cleaners that there is never any unpleasant smells well done. The staff all work hard together, I have always said it begins with the management then you get a good workforce and a lovely family atmosphere. Thank You.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My husband came here after being in hopsital for 10 weeks without any will to do anything. Within 1 day he was dressed and sitting in a chair eating a meal. He could not speak properly now he is talking to us most of the time we are with him. All of the staff give the residents good care,

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very kind, friendly staff and our friend seems to be happy here.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Met the unit manager today (never seen any manager before) He seems proactive and Collins House seems to be running more efficiently than of late.

How likely would you be to recommend Parklands Court Care Home? Unlikely

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Average Rating:   3.5 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 11 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I cannot thank the staff enough for their care of my cousin especially in her last days. I would also like to commend the managers of the unit for the care of my cousin but also in supporting us the family.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   4 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

We have been treated with great respect and kindness by all the staff at Parklands. The Manager has spent a great deal of time explaining my mother's medical condition and how it is being dealt with by the medical team. The facilities provided by Bupa are of the highest standard. My mother's room overlooks a lovely garden and is a home from home.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Everyone at Parklands Court Care Home has been supportive and very helpful with the care of both my mother and my dad. My dad is getting much better and they are catering for his needs and also keeping me informed.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I find the staff at Parklands to be very caring, courteous and understanding. Not only do they care about the residents, they also care about the relatives. It is very reassuring to see the manager in all areas of the unit.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   3.9 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

A very friendly, homely care home. All staff and management are very helpful, caring and understanding to both residents and family. My mom has really improved since leaving hospital to stay here. She looks better, feels better and seems more like her old self.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

When we asked the unit manager for information about my mum, he was really helpful and nothing seemed too much trouble. He showed us transparency with documents and looked into our questions/concerns with speed and detail.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   4 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My brother was cared for and well looked after. Any issues I have I spoke to the staff and were sorted immediately e.g. feet raised so nails weren't catching on feet also chiropodist came to cut them.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   4.1 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Staff all very good and friendly.

Treating mum with all care and respect needed. Also good at keeping me updated on any changes in mum's condition.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   3.7 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mum has come on so well since coming to Parklands. The staff are so caring and helpful. She has settled in well and is always happy to see the staff and visitors alike. Her diet has improved now she can swallow and has her teeth.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff were friendly and professional and provided my aunt with a high level of care especially as she was entering the last stages of her life. I also witnessed how patient and caring they were when dealing with more difficult residents.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I was next of kind of a gentleman who spent his last months in the Collis Unit (palliative care) - previously in the Claredon Unit and was treated with wonderful love, care and first class medical attention. Knowing this person he was given dignity by the unit manager and the staff of which I am so indebted to. All the staff in this unit are dedicated to their work, including the unit manager, nurses, carers and the house keepers.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Rachel Elliott, Customer Service Administrator at Parklands Court Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Excellent as below.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Elliott, Customer Service Administrator at Parklands Court Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My husband and I are happy with the care given. The home appears clean and orderly, it also presents a homely atmosphere.
Staff are very caring and attentive to the residents, they are responsive within the time available.
As a relative I find the staff approachable, they will listen to any complaints you may have and they will empathise. Given the demands of the residents being dementia residents, the staff are very patient and diligent. The staff are excellent, but rushed. Therefore more staff are needed. There is now a unit manager who tries to address our concerns and issues, he is very approachable and understanding.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer Service Administrator at Parklands Court Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

There has been a big improvement since the new manager arrived and excellent service is provided by all the staff. Food could be a bit more colourful but overall excellent.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, customer services administrator at Parklands Court Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

In our experience here, we have been provided with helpful and friendly service from all members of staff. We have no complaints about anything that has happened during my uncles stay here. There are very helpful services like a chiropodist wich makes things easier.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Me and my sister have spoken about Parklands Court and we both agree that the staff are excellent. They look after moms every need and are really polite and we both agree that we would recommend Parklands Court to others.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 02 Sep 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Staff are friendly and helpful. Hard working and compassionate. They try their hardest with sometimes difficult patients. My wife is always looked after when I am not about.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   3.6 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 02 Sep 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am very happy with my husband's care, you do an excellent job. He always looks clean and well as can be. I am always telling people how well he is cared for.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 02 Sep 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

We are satisfied with the personal care my husband is receiving. The staff are very helpful.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 31 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Food is only okay, could be a lot better.

How likely would you be to recommend Parklands Court Care Home? Extremely Unlikely

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Average Rating:   3.8 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 31 Aug 2016:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

From entering the home all the staff have been so kind to us and my mother. Someone is continually checking in to see if all is well, offering tea etc. You are truly blessed to have such caring staff. They show the utmost care, attention and indeed love to my mother. She is blessed to spend her remaining time here.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 26 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff always make you welcome and assist as much as possible.

How likely would you be to recommend Parklands Court Care Home? Neither Unlikely or Likely

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Average Rating:   3.4 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 25 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

After visiting many residential/nursing homes for my husband, to say the least, Parklands was second to none. I had visited upon entering the building my first impression was the cleanliness and the omission of any smell. My husband was admitted on 18th November 2015, following a two month inpatient in the hospital. The care he has received has been excellent, and he has in fact gained weight. Nothing is ever too much trouble for any of the caring staff and at times he can be quite difficult to handle. His room is very pleasant and the food is excellent. As he has a permanent catheter where an infection is brewing no time is lost contacting the medical profession. He is a fall risk, and it is difficult to place him in a chair. I am unsure whether he enjoys this now as his condition has deteriorated and I am not sure he is completely aware of his surroundings.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 25 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My Mum has been very well looked after during her stay. I find the staff very helpful and sympathetic at all times when I have visited. Living in Newcastle, I often phone to check on her wellbeing. I am always given comfort in the way my mother is doing.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 25 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mom came into Parklands Court in July. I never wanted to put my mom in a home but she was very ill due to having a stroke. They have been very good to my mom. They do not hide anything, you can come into the home whenever you want to, they are very nice to you. They make you feel at home and when I leave my mom I know she is safe with them, so I can go home and rest. If anybody asked me about Parklands Court I would say it is a very good home and they have looked after my mom.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Parklands Court Care Home responded to this review on 30 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My sister is looked after well and cared for. She always looks clean and tidy. Her room always clean and bed always made. Staff always helpful and willing to give you their time and attention when needed.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 18 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff here are so kind, loving and caring - moving my precious mum into a nursing home was the last thing we wanted but she is receiving better care and stimulation than she was getting at home with carers. The staff at 'Parklands Court Care Home' treat my mum with love and compassion and spend time chatting with her and showing a real interest in her as a person. The activities lady organises some lovely things for everyone and gives everyone that special attention they need. I would recommend this place to anyone facing this difficult decision.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I am very pleased with all the help we have received. The staff are very good with the residents. Thye are always there when you need them.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   4.6 out of 5

Emily Wilson, Customer Care Administrator at Parklands Court Care Home responded to this review on 30 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am very happy, the staff are very friendly and they provide good care.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I find the care very good. The staff are caring and have an excellent sense of urgency and considering their workload, do very well.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

this care home is a stop gap before my mother returns home. During her stay, all the staff have been very caring and helpful. Nothing is too much trouble for them. The home is very clean and a happy, friendly environment. I would recommend it to anyone looking to place a family member. My mother's well being has improved more here in 2 weeks than elsewhere. Thanks to all the staff.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Parklands Court Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother was sent to ' Parklands Court Care Home' from hospital. Some of the care was physio and was not always available for her but overall the staff and care was very good. As a family, we all feel Mum was safe and cared for when she was there.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Rachel Elliott, Customer Service Administrator at Parklands Court Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very kind, caring staff - from top to cleaners, handy man etc. A suitable room. I was welcomed every day, offered a drink etc. I could always find some one to answer any questions. Good lounge area and quiet, pretty garden (always requiring even more time and money).

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 26 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff at this home have been excellent. I live abroad and the stress has been lifted by the care staff here. Also the support my mom gets is second to none as she is struggling to come to terms with my dads illness and the fact he can no longer live at home with her.

This particular occasion the staff on Elmore, from the top to the bottom have gone that extra mile to support my mom through a difficult time when she was ill and low, and still manage to do their caring job, also to a very high standard.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at Parklands Court Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

All I want to say is the way they carry out their duties with respect, care and humour.
I want to say thank you, thank you to all of your staff and carers from bottom of my heart.
All are doing really great jobs, doing your best. I am really happy to see your service and visit here. Thank you very very much. God bless you all. Amen.

How likely would you be to recommend Parklands Court Care Home? Likely

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Average Rating:   4.7 out of 5

Lydia Waller, Customer Service Administrator at Parklands Court Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

From our initial visit to vet Parklands Court to my mothers placement there, management and care staff in Samuel House where my mother was assigned was most excellent. The management answered all our inquires courteously and without hesitation. The Samuel House day staff and night staff were always courteous and understanding and very care focused to all residents in their care. Over the 5 short months that my mother was at Parklands Court I can say that I have no regrets or complains, only praise for the way the staff helped and nursed my mother during her last 10 days in Samuel House. Every assistance was offered to my wife and I over the final days mother was in palliative care. She passed away on 23rd Feb aged 91 yrs in the presence of a family member and the faithful caring staff to the end.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

We were so pleased with the care and kindness of all the staff on Samual House. I was there with my mother-in-law 24/7 for six days while she was ill and I witnessed the staff and residents, some quite a handful, but the care staff showed them all kindness and care. If I had to go into a home II is the one I would choose. Can recommend it. The staff also are very kind to us relatives too, nothing too much trouble.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My aunt has been in Clarendon Unit since May of 2015. Whilst there, she has been treated with the utmost dignity by the Carers but they need more staff to help carry on the excellent work. My Aunt is always well presented, enjoys her food especially as she was a fussy eater and is very settled here. The Unit is a very busy one and the staff are always on the go hence they do not always get the chance to spend more than a few minutes with each resident. My Aunt is happy, so I am happy.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rachel Elliott, Customer Service Administrator at Parklands Court Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home manager. The Bupa Customer Care Team.

Margaret Seems well cared for and seems happy in herself. The staff all seem cheerful and friendly and treat the residents with great respect. Her bedroom is bright and airy with all personal affects displayed as we asked. We have always been impressed with the cleanliness as we arrive at all times with no notice. The only thing we cannot comment on are activities as we haven't encountered any.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Samuel House. During the three years my mother-in-law has resided in Samuel House she has been treated and cared for in a professional, compassionate and caring manor. My mother-in-law can be, due to her dementia a very difficult and at times aggressive lady, and she has received very kind and caring handling of every situation. We are very happy with her care and to the staff especially the unit manager who is always "on the ball" at every incident.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I find this care home a very nice place to come to. Staff I find are excellent, nothing is too much trouble. Room is kept lovely and clean, apart from meals, my husband loves his room and stays there all day long.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The care provided is good, the food is good personal hygiene is fair, always clean shaven etc. My only complaint is with laundry and housekeeping. My husbands clothes are often mixed up with other patients and they are all clearly marked with his name on and on a few occasions his woollens have been shrunk and clothes disappearing.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   3.5 out of 5

Mom has been resident on Samuel House since May 2014. During this time she has always been treated with dignity and respect. The unit manager is aware of the needs of all the residents and is always available to discuss any concerns. I have always been made to feel very welcome when I visit and the staff are always there for me as well as mom. I am more than happy with the care mom receives.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Myself and my son were extremely pleased in every possible way with how my husband was treated, staff went into detail of how he was, with questions which we asked so we were satisfied. This was in complete contrast of the other place he was in, whose communication was very poor and more than once we came away worried. This was not the case with Parklands, once again a big thank you.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum was severely affected by Alzheimer's and dementia which meant she was a difficult patient. She was then diagnosed with terminal cancer. At all times the care home and it's staff treated her with compassion and care. As a result her final days were managed with dignity. I always found all staff to be professional and caring.

How likely would you be to recommend Parklands Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

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