Parklands Court Care Home

56 Park Road, Bloxwich, Walsall WS3 3ST
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9.0 149 Reviews
  • Parklands Court Care Home, Walsall
Parklands Court ensures that 24-hour assistance is available for all residents. Nursing and residential dementia care is offered, in addition to Parkinson's, palliative, respite and convalescence care.

Situated in a pleasant suburb of Bloxwich, close to all local amenities and bus stops, Parklands consists of six individual buildings each offering a high standard of care and accommodation. The home is surrounded by large landscaped gardens with furnished patio areas and a sensory garden, providing the perfect setting to relax or socialise. Residents have access to a Memory Box, reminiscence sessions and an optician, and Wifi hotspots are available within the home. A hairdresser and a cafe specially designed for residents with dementia are also available.

Whether it is a hot or cold meal residents enjoy, their tastes are catered for at Parklands. By using seasonal produce, the home guarantees an exciting and changeable menu to ensure residents receive the nutritious food they need.

Care assistants are active in engaging residents in hobbies or pastimes that they enjoy such as gardening to keep both mind and body stimulated and active. Monthly celebrations such as Mother’s day and Christmas are a highlight of the home’s busy calendar.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 163 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Nursing Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Nursing Care: from £1395

Subject to care needs assessment

These prices are only a guideline, please contact Parklands Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rebecca Bristow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (163)

Parklands Court Care Home Reviews (149)

Total of 149, showing 61-80
9.0

Parklands Court Care Home has a Review Score of 9.0 (8.982) out of 10, based on 14 reviews in the last 2 years. Over all time Parklands Court Care Home has 149 reviews.

Overall Experience

  • 77
  • 62
  • 8
  • 0
  • 2

Date Published

149
5
9
14
135

Review from Jennifer R (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad arrived at Parklands Court and was placed in Harrison Ward for his end of life care. All the staff we dealt with were caring and compassionate to Dad's needs, nothing was too much trouble. They were very kind to us too. We couldn't have had better care for Dad and this made his passing more bearable
during a very difficult time for all the family. Dad was only there a few days, but we felt it to be a warm, caring environment with lovely staff.

Reply from Emily Hocking, Customer Relations Manager at Parklands Court Care Home

Thank you for your kind words, we are so happy that we could help you and your family at a very difficult time.

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Review from Pam B (Daughter of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was at Parklands Court for 9 months and sadly passed away last week. She stayed on Samuel House and her care there was second to none.
The staff were brilliant with mom and nothing was too much trouble and she was always treated with respect. The staff really cared for her much more than just
doing their job making her feel safe and helping her adjust to life at home. Plus, whenever our family went to visit, which was every day, we were always made very welcome and any queries or questions we had were always answered professionally yet friendly, no matter how busy they were. Could go on and on but will never be able to thank the staff enough for everything they did for our mom.

Reply from Emily Hocking, Customer Relations Manager at Parklands Court Care Home

Thank you so much for taking the time to write such lovely words. I will happily pass this on to the team.

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Review from Dan B (Nephew of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been receiving respite care at Marlborough House for the past 6 weeks. The care he has received from all staff has been outstanding, as a family we cannot thank them all enough. The staff are friendly, compassionate and caring towards both residents and their relatives. Marlborough is a
home from home, the environment is bright and dementia friendly. Bedrooms are a good size with plenty of storage. Specialist diets are catered for, my uncle has food allergies and alternatives are provided, he has gained weight and always enjoyed the food. There are quiet areas for use when visiting as noise levels on the unit can be high at times but this is to be expected as many of the residents have complex needs associated with their dementia. The activity coordinator is very good and provides both group and one-to-one activities. I would recommend this home to anyone and hope that when my uncle needs long term care a bed is available. Thank you all for everything you have done!

Reply from Rebecca Whitehouse, Home Manager at Parklands Court Care Home

Thank you for taking the time to write such a lovely review. We couldn't be happier that you feel this way about the support that has been provided to your uncle during his respite stay. I will gladly pass on your kind words to the team on Marlborough House.

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Review from J S (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member went in on respite and is now a permanent client as his care package had changed and was more challenging. We, as a family, have found all staff are trained for all his requirements, professional and friendly and nothing is a problem and consult us of any changes. The unit manager
is a credit to the unit that our family member is on which is Marlborough House. Thank you for all your hard work and dedicated team.

Reply from Rebecca Whitehouse, Home Manager at Parklands Court Care Home

Thank you very much for taking the time to review our home. I will happily pass on your comments back to the team that have supported your loved one.

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Review from Lynne C (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff enough at Parklands Court for their love, care and support they have all shown to my mom during her 3-year stay at this home. If you have any issues - speak to the manager at each home as I have always found them to be receptive to any issues. My mom was on Marlborough for
the last 12 months of her life. The care that she received here was excellent - every member of the team treated her with dignity and respect and the end of life care they provided was exceptional. They never gave up on her and tried their best to encourage her to eat and drink. My mom had advanced dementia and was aggressive - particularly with personal care. Despite this, all the staff carried out their daily tasks with smiles on their faces. They always spoke to her as an individual and included her in their conversations. Her end of life care was excellent - it makes such a difference to families when you know that your loved one is being looked after so well.

Reply from Home Manager, Home Manager at Parklands Court Care Home

Thank you so much for taking the time to review our home and the care that your mother received with us. I am so happy that we were able to make the final few months of your mums life as comfortable as possible and that this gave you comfort as a family to know she had such good care at the end of her life.

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Review from Roy S (Son of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers on this unit were very good and always addressed any queries we had. They treated my mother with respect and dignity which helped us greatly while she was in your care.

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Review from Dawn B (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say 'Thank you' to all the staff of Harrison House who looked after my mom at the end of her life.
I could not have asked for anything more. You were all so kind and caring. Nothing was too much trouble; from basic nursing care to the love and attentiveness shown that was obvious to
us as a family. The house manager and staff went above and beyond in mom's care. Spending time just holding her hand when we were not around. That was heartwarming, knowing mom had such contact.
Mom was only with you for a short while but you all treated her like she was your own family.
Thank you all again from our whole family.

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Review from Mandy D (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had the best care and it is only because of that that we had an extra four years. Collins House is amazing and the staff go above and beyond. The only thing is you definitely need more staff!

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Review from Wendy T (Wife of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Collins House at Parklands Court treat residents with dignity and go above and beyond.
Management needs to listen to staff needs.
My husband was safe and clean in the best possible way.

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Review from Paul G (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience and care for my mother.
Very caring and careful staff.
Highly recommend.

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Review from Michael B (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Parklands for seven years, during which time I have always found staff extremely caring and helpful. The administration staff, especially one, always looking out for both my father and myself. I know they will miss my father and always felt it was a family environment.
Thank you.

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Review from W K (Brother-in-law of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are pleasant and attentive. Happy to oblige if you have a concern or problem.

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Review from Sue C (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This home is currently undergoing a lot of changes which I believe will improve the overall standard of care. Staff are caring and familiar with the needs of residents; they show genuine fondness and attachment to residents. The environment needs some improvements and this is underway. I feel confident
that staff will respond to my mother's health and care needs.

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Review from Sally H (Mother-in-law of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Elmore House is brilliant for my mother in law. There has been a dramatic improvement in her physical, emotional and mental condition.
The staff on Elmore appear to be very resident focused with a good manager in charge.
Please strive to keep improving!

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Review from Pamela P (Wife of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Completely satisfied with my husbands care satisfied with his appearance. My husband is settled and content which makes me feel better. My communication with his carers is very good. Christmas day I was invited to dinner which was excellent and enjoyed by all. As was boxing day with a singer providing
entertainment, some of the residents danced! The home seems to have problems with pairing pyjamas.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review. I'm so glad to hear that your husband is settled and happy. It is lovely to hear that you had a lovely Christmas and enjoyed the entertainment. I hope that you enjoy other activities at the home with your husband.

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Review from C O (Wife of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I had a lovely Christmas Day. We congratulate the staff, they were fantastic, really caring and helpful, I would not fault them at all. They looked after everyone making it a lovely day. Decorations were lovely too.


I have one complaint about pyjamas and t-shirts going missing.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that you and your husband had a lovely Christmas day.

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Review from D W (Husband of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has received excellent care in every area of need. Despite having advanced Vascular Dementia and having been rejected by another home because they were unable to cope with her, she seems to have an enjoyable time during the 11 days respite. Able to take part in activities but enjoying "company"
the care home have coped ably with her despite the fact that she can be stubborn at times, particularly with eating, drinking and dressing.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from R D (Wife of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are hard working, kind, full of empathy and have a happy attitude towards the dementia patients.
The entertainments are excellent. The patients are obviously treated with such love, patience and care. Thank you all.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Lynn P (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has a lovely room which has just been refurbished. The staff work really hard to ensure all of my dad's needs are fully met. He is always smartly dressed and changed many times in a day and this is done effortlessly. The staff have a nickname for dad and although dad has no capacity responds well
to "Gaffer". The staff also offer time and support to us as a family. I couldn't have chosen a better second home for Dad.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review. I'm so glad to hear that your dad is well cared for and that you and your family have all the support that you need and look upon Parklands Court as your dads second home.

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Review from R T (Granddaughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan entered Samuel House when her dementia started to develop which meant she could no longer live at home. She was disengaged with everything. Now she appears to have a new lease of life and a more positive outlook! Thank you to all at Samuel House.

Reply from Jayne Duck, Customer Services Administrator at Parklands Court Care Home

Thank you for your review. It is lovely to hear that your aunt is doing so well.

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Current Review Score: 9.0 (8.982)

Overview of Review Score

The Review Score of 9.0 (8.982) out of 10 for Parklands Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Parklands Court Care Home is calculated as follows: ( (107 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 163 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.399 Points relating to the number of positive Reviews for Parklands Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 163 registered maximum number of service users is 32.6. 13 Positive Reviews ÷ 32.6 = 0.399

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Rebecca

Rebecca Bristow

Job Title: Home Manager

“I am a registered nurse who prides herself on delivering the best possible care.


I have many years of experience in elderly care and have worked in various roles in nursing homes.
I am delighted to be part of the team at Parklands Court.
My hobbies are travelling and spending time with my family. “

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