Parklands Court Care Home

All of the Care Team at Parklands Residential care home are amazing. Especially at Samuel House where my beautiful momma is. The Time, care and Attention they give to the Residents is the best. The care team haven't just supported my mom, they have also been a Big Support to me. Especially on days when my mom isn't in such a good mood. A big thankyou to you all

Cannot thank the staff at Parklands enough, my uncle received excellent care whilst there.. Every member of staff was helpful and kind towards my Uncle and to all of us that visited him! Thank you so much!

The carers are really helpful and kind, always have smiles on their faces even when dealing with my husband. They have been really good to him, always being friendly and treating him with dignity.

The only tiny thing we think could do better in Dad's room is windows or patio door don't open, so when Dad needs a bit of fresh air, he doesn't really get that as he's bedbound, but apart from that, we can't fault anything else.

Each and every member of the care staff was amazing. The time they took to look after my aunt was exemplary. They showed compassion and kindness that blew me away. Even in her death, the care was still abundant.

Good staff and food. And good service and help. Rooms good and clean. Nursing staff good and helpful, in all things. If I had to stop in it would be this home. Rooms could be bigger for people in wheelchairs so they could get out of room by themselves.

The staff are the highlight of Parklands and all deserve to be paid a lot more. They are all so hardworking and caring. They look after my relative with such respect and kindness that I couldn't ask for more. His room is kept clean and tidy. He enjoys the meals and is offered seconds if he wants more. He is dressed in clean clothes every day. We are self-funding and the fees are crippling but at least I know he is safe and well cared for. I am kept informed of any issues relating to his health, in person or by phone. To improve, I feel staffing needs to be improved further so individual staff members are able to spend more one-to-one time with residents, talking to them and sharing memories or simple activities. I think this may already be in the pipeline. More care needs to be taken with sorting clothing from the laundry as despite having every clothing item individually labelled with sew-in tapes, my relative's clothes still go missing.

Cannot fault this home, very caring & thoughtful staff and nothing is too much trouble. Meals are excellent, laundry is always done for residents. The Deputy Manager is always on hand for any problems & sorts it asap.

My husband moved here from another home. The staff go above and beyond to care, they are always willing to listen to any concerns we might have, Parklands Court are excellent in every way. The food and beverages are excellent. The laundry they do daily is always put back neat and tidy my husband has Dementia, and they are so good to him.

Thank you all so much.

Sadly our aunt passed away in December and whilst the care she received was on the whole at a satisfactory level, there is one issue that seems endemic in this organisation that of communication. This has been brought into even sharper focus when we have not received a refund of the original deposit we had to pay. Contractually this should have been paid within 28 days, in writing this we are at 46 days and still waiting. A newspaper ran an article in 2023 about another Advinia resident that also had issues and I have also communicated with someone that waited 5 months for a refund. You have been warned!

I am pleased to say my mother has been in Parklands Court for a while now and I am very pleased with the care and support that she is getting. All staff are very kind, caring and considerate in the care plan for my mother. I would like to thank all the staff and management for their excellent service of care.

No words to say thank you enough!

The staff work so hard, are dedicated and helpful. Sometimes when understaffed making it stressful for them. Most impressed with the remembrance display, it is outstanding. A wonderful home for my husband. Thank you.

Could do with a locked gate.

The care and compassion shown to my wife is excellent. The staff always have time for any questions I have and are available at all times. The place is always clean and tidy.

Contacted by management team via email promising a refund payment would be in mother's bank account on Wednesday the 1st of June 2022! Result! Errrrrrr! not so just checked her bank account today the 3rd of June and guess what? Nothing has been deposited and no contact or reason why! Words fail me. The whole family and our poor mom are worried and so stressed about this. Maybe we will hear something?

Couldn't have had better treatment and care. Well looked after.

My partner was released from hospital to Elmor House at Parklands Court Care Home several weeks ago for assessment after a number of falls. From day one, safety and security were paramount! Each and every member of staff treated him and all his visitors including myself with dignity and respect at all times. A challenging career and clearly rewarding. The staff deserve a medal for their hard work and devotion. Be very proud of them all and thank you!

The staff are extremely friendly and caring. They greet care users and relatives with a smile. They go the extra mile to find out what service users want. The staff never give the impression that anything is too much trouble. I feel my relative is safe and also allowed to be independent. Thank you for everything.