Parklands Court Care Home

Our family member went in on respite and is now a permanent client as his care package had changed and was more challenging. We, as a family, have found all staff are trained for all his requirements, professional and friendly and nothing is a problem and consult us of any changes. The unit manager is a credit to the unit that our family member is on which is Marlborough House. Thank you for all your hard work and dedicated team.

I cannot thank all the staff enough at Parklands Court for their love, care and support they have all shown to my mom during her 3-year stay at this home. If you have any issues - speak to the manager at each home as I have always found them to be receptive to any issues. My mom was on Marlborough for the last 12 months of her life. The care that she received here was excellent - every member of the team treated her with dignity and respect and the end of life care they provided was exceptional. They never gave up on her and tried their best to encourage her to eat and drink. My mom had advanced dementia and was aggressive - particularly with personal care. Despite this, all the staff carried out their daily tasks with smiles on their faces. They always spoke to her as an individual and included her in their conversations. Her end of life care was excellent - it makes such a difference to families when you know that your loved one is being looked after so well.

The carers on this unit were very good and always addressed any queries we had. They treated my mother with respect and dignity which helped us greatly while she was in your care.

Thank you all again from our whole family.

My father had the best care and it is only because of that that we had an extra four years. Collins House is amazing and the staff go above and beyond. The only thing is you definitely need more staff!

My husband was safe and clean in the best possible way.

Highly recommend.

Thank you.

Staff are pleasant and attentive. Happy to oblige if you have a concern or problem.

This home is currently undergoing a lot of changes which I believe will improve the overall standard of care. Staff are caring and familiar with the needs of residents; they show genuine fondness and attachment to residents. The environment needs some improvements and this is underway. I feel confident that staff will respond to my mother's health and care needs.

Please strive to keep improving!

Completely satisfied with my husbands care satisfied with his appearance. My husband is settled and content which makes me feel better. My communication with his carers is very good. Christmas day I was invited to dinner which was excellent and enjoyed by all. As was boxing day with a singer providing entertainment, some of the residents danced! The home seems to have problems with pairing pyjamas.

My husband and I had a lovely Christmas Day. We congratulate the staff, they were fantastic, really caring and helpful, I would not fault them at all. They looked after everyone making it a lovely day. Decorations were lovely too.

I have one complaint about pyjamas and t-shirts going missing.

My wife has received excellent care in every area of need. Despite having advanced Vascular Dementia and having been rejected by another home because they were unable to cope with her, she seems to have an enjoyable time during the 11 days respite. Able to take part in activities but enjoying "company" the care home have coped ably with her despite the fact that she can be stubborn at times, particularly with eating, drinking and dressing.

The entertainments are excellent. The patients are obviously treated with such love, patience and care. Thank you all.

Dad has a lovely room which has just been refurbished. The staff work really hard to ensure all of my dad's needs are fully met. He is always smartly dressed and changed many times in a day and this is done effortlessly. The staff have a nickname for dad and although dad has no capacity responds well to "Gaffer". The staff also offer time and support to us as a family. I couldn't have chosen a better second home for Dad.

My nan entered Samuel House when her dementia started to develop which meant she could no longer live at home. She was disengaged with everything. Now she appears to have a new lease of life and a more positive outlook! Thank you to all at Samuel House.

The house manager is brilliant, the staff are all superb at dealing with Mom, plus the activities coordinator always has something going on to encourage the residents to stay active - and she's brilliant with them. They knit, sing and help in the garden.

Last week they went to Chester Zoo and had a fantastic time - Mom even remembers going and what a lovely day she had, loving all the animals and especially the monkeys! Mom also has her hair done once a week by the visiting hairstylist which gives her a lift and keeping her looking like my Mom, despite the fact that most of the time she's not really with us in 2017.

Just in September, they've had a French week, Spanish week, Italian Week and Greek week. I think a German week is on the cards (Mom is not so keen on that as she remembers the war!!) Relatives and visitors are always welcome at whatever time they choose and we can always ring up and speak to Mom or ask how she is.

I am so grateful for Parklands Court, Clarendon House and the wonderful care given to Mom. A huge thank you!!

This place is wonderful. The meals are good, with great choice but more than that, they encourage spouses to come and share meals with their beloved, as they would at home. The staff here truly do care, and they do a brilliant job. I have peace of mind knowing my husband is actually cared for here.

Management and carers are fantastic and very skilled.