Eversleigh Care Centre

52/62 Albert Road, West Park, Wolverhampton WV6 0AF
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8.8 57 Reviews
  • Eversleigh Care Centre, Wolverhampton
Eversleigh Care Centre is located in a residential area in West Park in Wolverhampton and has good rail and road links to the nearby M54 and A41.

The care centre is ideally situated for local amenities for residents and visitors and provides personal and nursing care and a choice of single or twin rooms, including many with en-suite facilities.

Everleigh Care Centre provides long-term and respite care, as well as emergency stays and can cater for people over the age of 55-years-old.

The home is split into three units and is clean and well decorated, while residents at the home are encouraged to personalise their bedrooms with personal and familiar belongings.

Everleigh Care Centre was refurbished in 2013 and features a kitchen that has been carefully designed around the needs of those at the home. The home has a range of assisted showers and bathrooms on each floor and each unit features a lounge and dining area. Residents at the home have access to the home's spacious garden.

The home received the Investors in People accreditation in May 2016.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 84 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £750 – £1000

These prices are only a guideline, please contact Eversleigh Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gaynor Dingley-Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (10)

Visiting

  • The Home has a free visiting policy although the residents' mealtimes are protected.

Parking

  • Parking is available on site.

Eversleigh Care Centre Reviews (57)

Total of 57, showing 21-40
8.8

Eversleigh Care Centre has a Review Score of 8.8 (8.819) out of 10, based on 10 reviews in the last 2 years. Over all time Eversleigh Care Centre has 57 reviews.

Overall Experience

  • 30
  • 22
  • 1
  • 2
  • 2

Date Published

57
6
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10
47

Review from J H (Sister of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Eversleigh Care Centre since Septemeber 2020. It is difficult that I can't see him due to 'covid' but talks to me every day on phone. He seems very happy and likes it there. He likes all the staff and says they are all very kind to him. Can't say much more as not been inside the
care home.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for your kind words.
It's a pleasure to hear him play the harmonica every morning. We look forward to the time when you can visit the home.
Kind Regards


Mindhi Kaur

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Review from Maria M (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Eversleigh for 6 years and I must say that the care has been very good over the years.
I must recommend the staff for their commitment and care especially in the last 8 months over COVID. I have had Whatsapp face time calls with my mother which has been a great alternative to get
to see my mother. Thank you, everyone, for your hard work and making sure our loved ones are safe.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for your kind words, Maria. Regards.

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Review from Robert W (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Eversleigh for 14-months now, as a dementia elderly patient, and I have nothing but praise for the staff and management, especially during the covid pandemic. She has always received attentive care in our absence, and I sleep safe in the knowledge that when I or family members are
not able to visit, then she is being cared for very well. I am able to make video calls on a regular basis, and just recently, on one such call, my Mum was very tired and not very responsive, so the call only lasted 3 minutes, to my surprise the next day the carer called me back to give me the opportunity to speak with Mum again as she was much more alert. It's going the extra mile that counts, and that's what my Mum gets at Eversleigh, and I am glad we found the right home for her.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Hi Robert, thank you for a lovely review, we are delighted you are happy with the care and home.
Kind Regards

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Review from J B (Resident) assisted by family/friend published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after, nice room and grounds. The carers are excellent. Due to Covid-19 restrictions, no activities only 2 phone calls a week to my wife via Whatsapp and occasional Whatsapp with my daughter.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for responding and we are glad you are happy with the care provided, it is certainly a pleasure to look after your husband. Take care and keep safe


Regards


Mindhi

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Review from J D (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the wonderful care you had given our father. I wish you all well in your commitment to provide high quality care and treat people as individuals, showing such passion as they were in their final days.

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Review from Erica M (Daughter of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in this home Eversleigh for respite care. She is very happy and has settled very well. She is thriving and she is being looked after really well. We cannot thank the staff enough for looking after Mum and I would not hesitate to recommend the home to anyone.
We are so grateful for their
care and attention to Mum's needs.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for a lovely review. We are happy to know you are extremely satisfied with the care.

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Review from Ruth S (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Eversleigh for palliative end of life care. The welcome both to him and to his family was wonderful - we were greeted personally by the manager and shown where we could make hot drinks and my father was quickly visited both by a nurse and by an occupational therapist and the
activities organiser. His room was pleasant and bright and we were encouraged to personalise it with his photos.
Nothing was too much trouble for the staff. The kitchen staff tried to tempt him to eat by asking us what he liked. They never stopped trying, even though he was really too ill to eat anything much. The nurses and carers checked up on him frequently. They kept him clean and groomed, and were very gentle, understanding, and kind.
When his condition grew worse, one of the carers sat up with him at night, until we arrived, and during his last few days, the staff brought us recliner chairs and blankets, to make it easier for us to stay the whole night. Thank you, everyone!

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for a lovely review, it was a pleasure to look after your father, as it was to meet such a lovely family.

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Review from M W (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Mum's time here we have been overwhelmed with the care Mum received, the involvement with her care, the staff were very kind to me. Mum's health had improved and now she is back at home. We can't thank the staff enough for their kindness, it has certainly been a pleasure to be against and being
looked after by a splendid team.

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Review from Patricia P (Wife of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During visiting my husband over the past five weeks I have experienced warm welcoming management and staff. Nothing has been too much trouble. My husband was very poorly when he was admitted, he's now on the road to a good recovery. Thanks to the dedicated staff and all the love and care shown towards
him.
I myself manage a residential home for 25 years and retired at 78 years, 4 years ago, so I have full admiration for the staff's kindness and patience they give to the service users. Well done to the home.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Dear Patricia P,
Thank you for your kind words which shall be passed on to the staff, it was certainly a pleasure to look after your husband and he is missed. We do hope you're all well, please pass on our warmest regards to the family.

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Review from Sylvia S (Cousin of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time that I have been visiting Eversleigh I have found the staff to be kind, caring and compassionate.
They are always friendly and accommodating with nothing too much trouble towards residents and visitors alike.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for taking time out to complete this survey, your feedback is important as we always look for ways we can improve.
Kind Regards.

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Review from Linda F (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives good care at Everleigh. She is moved by sling from her bed daily and placed into her own chair in the lounge. This enables her to have company and feel less isolated. She is bathed regularly and looks better than she has looked for a long time.
The home is clean and well cared for.
I have found many of the staff excellent at their jobs. Long may it continue.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you very much for your lovely comments and feedback, it's greatly appreciated by all the staff.

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Review from P L (Next of Kin) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was kept clean, tidy and cared for 24 hours a day. The staff were excellent and caring.

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Review from Paul S (Son of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted after a fall at his home and the care he received was good over the two months or so he was there. The staff were caring and courteous and he was moved to the palliative wing for his final days. Looking after someone who's led an independent life is never straightforward but the
staff dealt with all issues in a very organised and caring way. I would be happy to recommend this care home.

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Review from Helen T (Daughter-in-law of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law went into care about six months ago. I feel the care has improved day by day as they get to know her. I feel this is the key to good care. The staff are patient and caring. The senior sister is excellent, she motivates the staff and promotes an excellent standard of care. Thank you.

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Review from Georgina B (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Eversleigh Care Centre from May to July 2018. He sadly passed away there, however, he was, during his stay, cared for by the staff with very high standards.
Staff were kind, polite and patient with him. They were also professional and courteous to us as a family.
During
his final days, he entered into palliative care. He was treated with compassion and dignity at all times for which we were extremely grateful.
Many thanks to all of the staff at Eversleigh.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for your kind works, it was a pleasure looking after your father.

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Review from Justine H (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff. Very kind, considerate and caring. I wouldn't want my dad to be anywhere else.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for a lovely review, we thoroughly enjoyed looking after Dad. It was always a pleasure to meet the family too.

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Review from L B (Niece of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A problem with toileting had been worrying me but this was resolved promptly and efficiently with very helpful staff.

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Review from Michael M (Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care at Eversleigh Care Centre has been spectacular. I have my friend with me and we spend most of our time here together.


Overall, I am happy.

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Review from Mervin S (Son of Resident) published on 3 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience was absolutely amazing. I was looked after, my mother was looked after and I couldn't ask for any better care that Eversleigh Care Centre gave.


We were looked after during mums last days and the staff were so caring and looked after us and served us cake and tea.

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Review from Gordon W (Son of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are looked after well, entertainment is good and activities are excellent. Food is prepared to the likes of the resident.

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Current Review Score: 8.8 (8.819)

Overview of Review Score

The Review Score of 8.8 (8.819) out of 10 for Eversleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.383 for Eversleigh Care Centre is calculated as follows: ( (63 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 120 Ratings = 4.383

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.436 Points relating to the number of positive Reviews for Eversleigh Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 9 Positive Reviews ÷ 16.8 = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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