Eversleigh Care Centre

Unit managers 10/10. Activities coordinators 10/10. Handful of carers 10/10. The majority of carers are 10/10. One carer 1/10. Rooms - why not cleaned regularly - pleasant cleaner. Food, a handful of meals were nice, a few were just about adequate. The majority of the food is below par. Chips with cheese grated on top of the smallest baked potato with a teaspoon of cheese, watery, tasteless soup, and cake, cake, dry cake and cake, too much cake. I wonder what the nutritional value of meals is. Management below expectations. Beaker cups need a good clean.

My dad moved here in January 2024, aged 93, and has found a new lease of life. The staff are fantastic - special shout out to the care team. They are so caring and proactive in tapping into dad's interests and encouraging him to join in activities. We're currently at the D-Day sing-along and there couldn't have been a more joyous celebration in the UK. Well done to everyone involved. Love to all residents and staff.

My husband has been in this home for five months, the staff are very friendly and the food is very good, no complaints so far!

My husband is looked after very well in every way. Our little problem is that not enough incontinence pants. He seems to have gone from pullups to tabs and now just pads (not his size).

We have always been pleased with the care that Dad receives, he always looks clean and tidy and always seems very content. Dad enjoys his meals provided and eats very well and drinks plenty. All the staff are friendly and professional and look after Dad well. Visiting is now very easy and unlimited on time.

We could not be happier with Eversleigh Care Centre-it felt like home from our first tour. Mum was in Memory Suite and all the team were fantastic. Mum was cared for with dignity and kindness all of the time. In the final 3 weeks of her end-of-life care, my sister and I were able to stay as much and as long as we wanted to. We were brought endless pots and cups of tea and even offered food. Two members of staff in particular and all the other carers-thank you.

Dad was there three weeks and was unhappy. He hated the noise, the food, the tea and the squash. Accommodation was unsuitable for a mobile person. He said he was told off for walking outside his room and had little space to move inside his room. Staff seemed too busy to spend time with him or chat. He was too confused to use his phone so we’d ring them but it was always a fight to get to speak to him. They’d say his unit was busy, no one was answering, could they ring us back - then as often as not, they wouldn’t ring back. I came home to four missed calls one day so I rang and asked what had happened - they said they’d tell me in an hour because the nurse was in a meeting so I had an hour fearing the worst. He’d had a fall and been taken to hospital - he had two falls whilst there. Also, they didn’t provide soap! So he was going to the loo, wiping himself and washing his hands with no soap. And the flush on his loo was weak so he couldn’t use it. An unpleasant experience for all.

The management was unapproachable and not very friendly, communication is not their strong point. My loved one was not very happy here. Some of the care staff are lovely but quite clearly unhappy because of how the place is run.

I had called the care home to check on my mother and the nurse in charge spoke to me unprofessionally, which I find really disrespectful as I only wanted to know how my mother was doing. This really makes me wonder how they may speak to their residents at the care home.

On visiting my mother she was asleep on her bed but a full tub of my mother's various medication was just left at the side of her bed. I find this appalling as anyone could have taken them and also the staff will not know if my mom has taken them. Various members of staff also were ridiculing my mom. This is totally disrespectful. This was witnessed by my daughter. My mother had told me about things like this going on but I put it down to my mom's dementia.

The staff - nurses, carers (all) couldn't have been more helpful, putting themselves out in all ways to make my stay under difficult times the best it could be. I would encourage anyone if care is needed not to be afraid to go to Eversleigh Care Home. They will be made more than welcome and be made well (if that's the outcome) by the atmosphere of the friendliness and caring of all there. From all staff to the executive staff, all were putting themselves out to be helpful in all circumstances.

We are very pleased with my husband's care and he does seem very content at this care home. He is very well looked after and he is always clean and tidy. However, we have marked 'poor' for activities as we don't know of any that he does. Although bedridden he loves to have a go at painting. We have provided magic painting books and a painting by numbers book. We try to do a bit with him which he loves but given only half an hour to visit there isn't time to do much. Perhaps he could have some help as his activity. Also, our adult grandchildren could be allowed to visit him as they haven't seen him for over two years.

My father was a resident at Eversleigh for approximately a year before his passing in October 2021. I live in Australia and have been unable to travel to the UK due to COVID border restrictions. The staff at the care home have been fantastic in arranging regular video chats with my father. Whenever I spoke to my father, he always paid special mention to the staff and how well they looked after him. Occasionally, he would hang up as his breakfast turned up. Never get between a man and a good breakfast sandwich! I would like to thank all the staff that looked after my father. I occasionally got to speak to them before talking to my father and always had lovely chats. They even went above and beyond when I managed to send a hamper to a house next door to Eversleigh. They were able to retrieve the hamper. Although I never got to visit my father at Eversleigh, they could keep me connected to my father during his time there! Thank you all!

My father stayed at the Eversleigh Care Centre for the past 10 months, as a dementia patient with mobility issues, I have nothing but praise for the staff of the centre, especially with the restriction due to covid. With myself living overseas, and my father never very good for saying he was unwell or in pain, it was very comforting to know my father was in safe hands who always made sure he got the care he needed. I was always able to make video calls on a regular basis with the help of the care staff. He always enjoyed chatting with the staff and always praised them on the calls and how good the food was. When I did get to visit the centre, it was very clean with beautiful gardens.

My brother has been in Eversleigh Care Centre since Septemeber 2020. It is difficult that I can't see him due to 'covid' but talks to me every day on phone. He seems very happy and likes it there. He likes all the staff and says they are all very kind to him. Can't say much more as not been inside the care home.

I must recommend the staff for their commitment and care especially in the last 8 months over COVID. I have had Whatsapp face time calls with my mother which has been a great alternative to get to see my mother. Thank you, everyone, for your hard work and making sure our loved ones are safe.

My Mum has been at Eversleigh for 14-months now, as a dementia elderly patient, and I have nothing but praise for the staff and management, especially during the covid pandemic. She has always received attentive care in our absence, and I sleep safe in the knowledge that when I or family members are not able to visit, then she is being cared for very well. I am able to make video calls on a regular basis, and just recently, on one such call, my Mum was very tired and not very responsive, so the call only lasted 3 minutes, to my surprise the next day the carer called me back to give me the opportunity to speak with Mum again as she was much more alert. It's going the extra mile that counts, and that's what my Mum gets at Eversleigh, and I am glad we found the right home for her.

Well looked after, nice room and grounds. The carers are excellent. Due to Covid-19 restrictions, no activities only 2 phone calls a week to my wife via Whatsapp and occasional Whatsapp with my daughter.

For the wonderful care you had given our father. I wish you all well in your commitment to provide high quality care and treat people as individuals, showing such passion as they were in their final days.

We are so grateful for their care and attention to Mum's needs.