Eversleigh Care Centre

52/62 Albert Road, West Park, Wolverhampton WV6 0AF
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8.8 57 Reviews
  • Eversleigh Care Centre, Wolverhampton
Eversleigh Care Centre is located in a residential area in West Park in Wolverhampton and has good rail and road links to the nearby M54 and A41.

The care centre is ideally situated for local amenities for residents and visitors and provides personal and nursing care and a choice of single or twin rooms, including many with en-suite facilities.

Everleigh Care Centre provides long-term and respite care, as well as emergency stays and can cater for people over the age of 55-years-old.

The home is split into three units and is clean and well decorated, while residents at the home are encouraged to personalise their bedrooms with personal and familiar belongings.

Everleigh Care Centre was refurbished in 2013 and features a kitchen that has been carefully designed around the needs of those at the home. The home has a range of assisted showers and bathrooms on each floor and each unit features a lounge and dining area. Residents at the home have access to the home's spacious garden.

The home received the Investors in People accreditation in May 2016.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 84 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £750 – £1000

These prices are only a guideline, please contact Eversleigh Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gaynor Dingley-Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (10)

Visiting

  • The Home has a free visiting policy although the residents' mealtimes are protected.

Parking

  • Parking is available on site.

Eversleigh Care Centre Reviews (57)

Total of 57, showing 41-57
8.8

Eversleigh Care Centre has a Review Score of 8.8 (8.819) out of 10, based on 10 reviews in the last 2 years. Over all time Eversleigh Care Centre has 57 reviews.

Overall Experience

  • 30
  • 22
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  • 2

Date Published

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47

Review from Sandra H (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Eversleigh are very friendly, they are very caring and understanding. Mum is happy here and all the staff have been accommodating.

Reply from Mindhi Dhillon, Office Manager at Eversleigh Care Centre

Thank you Sandra. We are glad mum is happy here.

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Review from Susan P (Son of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at several care homes for dad, then we were offered Eversleigh Care Centre which suited dads needs as it was a nursing home. When we came to look at it, it was lovely inside. The staff were very friendly and polite, they make you welcome. Also, the bedrooms are lovely and the layout of the
building is also very nice. Eversleigh staff look after dad really well and that gives us 100% peace of mind.

Reply from Mindhi Dhillon, Office Manager at Eversleigh Care Centre

Thank You

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Review from P P (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When they told me that my mom had to go into a nursing home, I was very apprehensive, you hear such rumours about the care that residents get. On my first contact with the staff, I was put at ease straight away. The care and support that she gets is great. The activities team get Mom involved as
much as she can, smiling and laughing and are great with all the residents and family.


I can't fault all the staff. If I have any query, I can go to the office and they deal with it with a smile and get whatever is on my mind sorted.


I now have peace of mind that my Mom is being taken care of. Well done, the team.

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Review from Mary B (Resident) assisted by family/friend published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From when I first moved in here I have been treated with dignity and respect. The staff are pleasant and kind. As I have hearing and sight difficulties, they have soon got used to announcing themselves by name when they come into my room. There seem to be good facilities here and I very quickly settled
in.

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Review from Susan W (Daughter-in-law of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very sincere "thank-you" to all the Eversleigh Care Centre staff involved in the end of life care of my mother-in-law during her short stay in January 2017. We were very impressed with the caring way that both the care and nursing staff at Eversleigh managed the last few hours of her life, and grateful
to find someone sat with her holding her hand on our arrival. As close family members, we were made to feel welcome and emotionally supported at a very difficult time. We were also deeply touched by the beautiful flowers and staff representative that Eversleigh sent along to her funeral afterwards.

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Review from James S (Husband of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been here for four years and we have had no complaints, very good cooperation from staff and management and can't find any fault at all. I visit every day and find everything satisfactory.

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Review from Cynthia B (Husband of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the home and I visit regularly. The staff are great and we get on well. My wife is well looked after and the food the chefs cook is great. I always have a great laugh with the office staff.

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Review from Barbara B (Partner of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and friendly staff. The home is clean and comfortable.

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Review from K C (Son of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care given to mom, the food is excellent. The carers are excellent, the office staff are great, I have nothing negative to say about Eversleigh Care Centre.

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Review from M C (Sister-in-law of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been here for three years and care has always been very good. If I speak to staff, they always seem to get it right, on the whole, he is 92 I didn't think he would last this long and happy with the service.

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Review from John C (Resident) assisted by family/friend published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff work very hard but the level of staffing could be higher.

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Review from Andrew D (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standard of care is very good and the way the staff/carers interact with the residents is excellent, genuine and warm.
I am happy with my father's placement in the home and I know he is happy too.

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Review from Phyllis C (Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the lounge when I stay. It is warm and comfortable. The staff are kind and pay attention to my needs.

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Review from Jackie G (Daughter of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been in the Eversleigh Care Centre for 17 months, she has dementia and mobility problems, we needed to find a home to cater for all these needs and after looking at many homes found the Eversleigh Care Centre to be the best. The home is always clean and tidy, the staff are very welcoming and
any problems are always dealt with quickly and the family kept well informed. There is a wide range of activities and entertainment, which are well organised and we feel confident in leaving mom in Eversleigh's care.

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Review from Sue S (Daughter of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 19 months and for the most part she has been happy and contented. The staff treat her with respect and look after her needs well. Whenever I have had need to bring something to the attention of the staff and management it has always been dealt with efficiently.

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Review from Jeffrey G (Friend of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well organised, friendly and caring staff , always very clean, food not always 100% but very hard to please everyone. My friend had a 90th Birthday this week, and it was orgaised very well, and she was made to feel very special, they also made us feel very welcome.

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Review from Susan W (Daughter of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the Eversley Care Centre for 4 years. Mum suffers from dementia and the family were very distressed that her dementia had deteriorated to nursing care. After visiting many homes in the area and being very disappointing with what I saw, I was very relieved to find a home that has high
standard of care and support.
Staff are very professional and attend various courses to update their practice. The food is well prepared and has a varied menu. The home is always clean and has a high standard of decor. I feel very happy that my mum is in good hands and would recommend this home. Thank you.

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Current Review Score: 8.8 (8.819)

Overview of Review Score

The Review Score of 8.8 (8.819) out of 10 for Eversleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.383 for Eversleigh Care Centre is calculated as follows: ( (63 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 120 Ratings = 4.383

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.436 Points relating to the number of positive Reviews for Eversleigh Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 9 Positive Reviews ÷ 16.8 = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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