Marlpool Lane, Kidderminster DY11 5DA
Owner: Bryden Care Ltd
Person in charge: Natalie Ward (Manager)
Local Authority / Social Services: Worcestershire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 30
Rooms with ensuite WC: 7
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Bryden House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Bryden House has a Review Score of 5.1 (5.126)
The Review Score of 5.1 (maximum of 10) for Bryden House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Bryden House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.542 for Bryden House is calculated as follows: ( (12 Excellents x 5) + (2 Satisfactorys x 3) + (9 Poors x 2) + (1 Very Poors x 1) ) ÷ 24 Ratings = 3.542
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.584 Points relating to the number of positive Reviews for Bryden House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167 , then divided by 2 = 0.084
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Tim H (Son of Resident) on Monday 21 November 2016. Relates to July 2016.
Mum was admitted to Bryden House for end of life care ,expecting to be there for a few days. She spent 9 happy months there. She was well looked after and the care she received was attentive and compassionate . Everyone of the staff was friendly and administered to her needs with dignity. Mum herself frequently told us how content she felt. We found the staff caring and knowledgeable . Nothing was too much trouble for them and no matter when we visited everyone was most welcoming.
How likely would you be to recommend Bryden House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Alan I (Son of Resident) on Sunday 20 November 2016. Relates to November 2016.
My mother, who has mobility problems, stayed here for a 2 week period of respite and due to the poor standard of care, we removed her early from the home. She contracted a urine infection whilst she was there and it took six days to get medication. As a result of this, she needed to go to the toilet more frequently than usual. She repeatedly called for staff assistance but they were extremely slow to respond. One day she had to wait over an hour and a half to be taken to the toilet. When the staff arrived, she was told 'You are not a resident here!'
The food was of poor standard, unappealing with few vegetables, during one week fish and chips were served 3 times.
The home appeared to be understaffed and whilst some of the personnel were caring the majority seemed to be uninterested. The majority of patients were kept in their beds or rooms and we were told by one staff member they got them ready for bed at 4.30pm.
I wouldn't recommend this home to anyone who cares about their loved ones.
How likely would you be to recommend Bryden House? Extremely Unlikely
Overall Standard: Poor
Care / Support: Poor
Treated with Dignity: Poor
Food & Drink: Poor
Safety / Security: Poor
Value for Money: Very Poor
Natalie Ward, Manager at Bryden House responded to this review on 04 Jan 2017:
This lady was in Bryden cares for a respite period. The main visitor was her daughter. The son visited on 2 occasions (admission/discharge). Any issues raised with by the daughter were dealt with appropriately. On discharge, the daughter asked management to thank the staff for the support provided to her mother. The reason why she wanted her mother moved was due to location and she wanted her mother in a more country environment.
There are currently no Care Home Idol entrants who have performed at Bryden House