
Since being in Court House, she has flourished. The staff loves herMargot E(Sister of Resident/Service User)



Since being in Court House, she has flourished. The staff loves herMargot E(Sister of Resident/Service User)



Located in the spa town of Malvern, Court House Care Home provides convalescent, respite and palliative care for adults over the age of 18.
The team of care professionals are experienced in providing care for dementia, old age, physical disabilities, and for younger adults. They are committed to delivering high quality person-centred care that always prioritises the resident's requirements and preferences.
The home offers 60 single rooms, peaceful outdoor settings, and...
Care Provided by Court House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Hairdressing and Chiropody Fee's are separate and not included in weekly fee's
The price(s) shown are provided by the care home. Contact Court House Care Home for full pricing details and T&Cs.
Contact Court House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Superior Care (Midlands) Ltd
- Private Owned
Person in charge
- Jane Brown(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1998
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (6)
Court House Care Home Reviews (71)
Court House Care Home has a Review Score of 8.7 (8.715) out of 10, based on 8 reviews in the last 2 years.
Over all time Court House Care Home has 71 reviews.
I'm writing a review that is unfortunately a negative care experience, probably because I'm too young to fit the never-ending list of criteria for such care homes. Court House Care Home - Hollybush Unit, was a less than ideal environment, too noisy, chaotic, busy, short-staffed, various and many oversights to following correct care procedures, hand hygiene of the care staff, incorrect filling in of the resident menus. I wouldn't be recommending this care home to any of my family to stay in - poor standards!
Thank you for taking the time to complete a review for Court House Care Home. We take all feedback very seriously as it helps us continually improve the service and standards of care we provide for our residents. We are very sorry your experience was not as positive as we would wish it to be and look forward to our planned meeting with you to understand your feedback more thoroughly.
The nursing care at Beacon House is outstanding. My husband was discharged from the hospital for end of life care, and I had expected him to be made comfortable. However, the nurse charge is constantly reviewing his progress, the GP's advice is frequently sought, they consult me if there are any concerns over his care, changes etc. This with trips made to the local shop for fresh fish to tempt him to eat. A specialist nurser has been called to discuss his swelling problems. Pyjamas and bedding are stripped off if there is the slightest stain, he is beautifully fresh and always clean shaven, and all the staff are kind and considerate. When I tell my friends and neighbours that my husband is in Court House, they tend to be rather shocked, it has a local reputation of being rather 'downmarket'. My husband's room at the front of Beacon House overlooks a pretty, well-kept garden and there is a lovely garden that visitors can't see. The homes are extremely well maintained and tastefully furnished, the lounge and dining room are perfectly nice. On one side of the car park are a loved period house and some trees and shrubs. I don't know if this belongs to you. Once patients and their families are over the threshold, and they all know how much care staff take to accommodate their needs, they will be won over! You deserve to do well, I doubt that there is a home for miles around that offers your standard of care.
When the home was allowed 1 visitor per resident outside for a few weeks recently, I felt this was conducted in a very safe way. I was allowed to sit outside with my son once a week. He appeared very healthy and happy.
My family and I are all extremely pleased with the care my son receives at Court House.
My mum was placed at Court House in Malvern after being in hospital. We had always hoped that Mum would return home from hospital but she wasn't safe to be on her own so a nursing home was the only option. Having never dealt with nursing homes I really didn't know what to expect but I needn't have had any worries about her being at Court House. With the situation as it is with COVID, we haven't been able to see mum in hospital which is so hard as we are a close family and missed the regular contact but the staff at Court House have been amazing from the start and I feel that they are like her extended family and have treated mum with kindness and respect. Her room is lovely and bright and really clean and mum is always in clean clothes and is spotlessly clean. We are always kept up to date with her condition and nothing ever seems too much trouble. Definitely would say everything is excellent. Thank you.
Mum has been a resident here for a few weeks, unfortunately, she has become unwell and unable to look after herself. We could not have asked for a better placement. The staff here are exactly who you want to look after your loved ones. The kindness and understanding they have shown my Mum and us in these difficult times has been amazing. The Coronavirus has caused so many difficult situations, that have made everything hard work, they have been positive, cheerful and so caring, my Mum is clean and comfortable, she has clean clothes every day and there is no smell in the care home. We feel that they care for her as we would as her family and for that, we are eternally grateful.
Good service, but sometimes too busy for the customers.
2. Some assistants lack much empathy.
3. Why not make more effort to find driver for the minibus. Most licenses include possibility of driving a minibus and there are certainly volunteers out there. Its a waste knowing that the minibus is just sat there.
4. Good range of afternoon activities.
Thank you for taking the time to write a review and for your positive comments about the Registered Nurses at Court House and activities. We are keen to understand more regarding your concerns about other staff in the Home and would like to have an opportunity to talk to you so that we can take...
We are very pleased with the care afforded to Mum in general. She has recovered remarkably well after a spell in hospital and we thank every one concerned for enabling this to happen. Only one incident during the night marred this when Mum was denied painkillers and called my sister because she said no one belived her. All was put right with staff the next morning.
When my sister entered Court House I wanted her to be treated with dignity and respect. In the time she has been here, we have found that she is treated exactly like this and more. Staff are all very pleasant and help us however they can. The activities in the home are very good and well organised. All in all, my sister is very happy at Court House.
My elderly mum went to the Court House Nursing Home in September, from the acute hospital, for six to eight weeks of rehabilitation after her heart attack in her home in Droitwich Spa. I have noticed it is tired and worn out, with few staff members who are not able to get the 68 residents to the toilet on time or help other residents who need to get to the toilets but they have been made to wait until the staff have finished their break or staff meeting or wait until the next morning, which is unacceptable, especially if it's your elderly mother who can't hold on until the next morning, to get a bedpan because of the shortness of care staff catering for their own residents needs. Plus Mum's washing went walkabouts because they had told us that everything that belongs to Mum, has to be named inside her clothing. Thank you.
Thank you for taking the time to send in a review. As you know, Court House is divided into three separate houses and the staffing levels are determined according to the dependencies of the residents and is kept under constant review by the Home Manager. I’m sorry if there were occasions when...
My mother is very comfortable and well looked after at Court House. She has been here nearly 2 years now and has adjusted well. Care is excellent. Nothing is too much trouble. Food excellent.
Staff are extremely helpful, kind and nothing is too much trouble.
A very well run, caring facility. Warm welcoming staff are always prepared to help.
My sister was very unsettled when she first came to Court House. She had to leave her assisted living facility after 23 years, was in hospital, then to Court House. She has Down's Syndrome, is autistic, non-verbal and has dementia, a challenge for any care home. Since being in Court House, she has flourished. The staff loves her, look after her extremely well, encourage her with eating and walking. We are extremely satisfied with her care.
I had a very enjoyable day at the home with my aunty on her birthday. We went our into Malvern for lunch and then enjoyed a great sing-song with a band. This was followed by a birthday tea including a candlelit cake. All good fun. Very well managed by the staff.
I want to thank all the staff at Beacon House for caring for my aunt so beautifully over four years. You made her comfortable, safeguarded her health and I know you made her happy. You were always kind and helpful to her visitors. We will never forget you.
They have a policy of taking residents to the toilet when they want to, and also mid-morning and mid-afternoon. In consequence, there is no smell of urine.
The management team are extremely helpful and allow personalisation of rooms such as hanging the resident's own pictures.
Residents are encouraged to leave their rooms and socialise in the day room, which has a lovely view of the Malvern Hills. There are many activities arranged, including music and cooking. Staff sometimes take residents to the local shops.
We are all very delighted with the progress our elderly relative has made since arriving at Court House. She is very ill but very happy to be at the home and we are all extremely confident with the nursing that she is receiving especially as we live a long distance from Malvern.
I came to the opening of the garden set out on the patio at the rear of the home and found the staff so pleasant and caring and very helpful. The residents all seemed happy and well cared for. There was a general air of wellbeing and serenity in the home.
After a 2 month stay in hospital where basic care needs were not met my father has been at Court House now for 2 months and has had his dignity and quality of life returned to him - a remarkable team on Midsummer nursing and I thank them for supporting both my father and his family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 11 Oct 2024
Court House Care Home in Malvern is pleased to announce the appointment of Anamaria Driment as its registered home manager. Her promotion follows more than three years of active service...
There are no upcoming events for Court House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Court House Care Home.
Accreditations
There are no accreditations posted yet for Court House Care Home.
Meet the Team (1)

“For me, kind care is recognising the needs of the individual and supporting Residents and their loved ones.”
Jane has gained a wealth of experience in providing care and support to elderly people, to enrich their lives, having worked in the sector for over 30 years. She is passionate about delivering the highest standards in care and quality of life for Residents.
Jane closely shares Superior's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs, and is always keen to include the local community in life at Court House.
If you would like to find out more information about Court House, Jane has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
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