Tewkesbury Fields Care Home, Tewkesbury, Worcestershire
Tewkesbury Fields Care Home, Tewkesbury, Worcestershire
Tewkesbury Fields Care Home, Tewkesbury, Worcestershire

Tewkesbury Fields is built around an eighteenth-century farmhouse and surrounded by four acres of serene grounds.

The home offers nursing, residential, dementia, respite, and palliative care. Bedrooms are all on ground level for convenient access, which open out onto picturesque garden courtyards.

The home has a number of wonderful communal spaces including three dining spaces, three lounges, and a seated balcony area.
Peace and quiet is never far away inside, and outside there is a fantastic landscaped garden, duck pond, grazing field and pagoda.

The activities consults with residents and their families to plan regular events, in home and beyond it, to keep all residents happy and engaged.

Meals are prepared on-site by trained chefs, who offer residents a varied daily menu of tasty, nutritious food. Special dietary requirements can be met.

The home has a dementia suite, 'Meadow View' a separate dementia community and provides skilled and understanding care for those living with a form of dementia.

Group: brighterkind

Person in charge: Stephen Griffin (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 45+.

Single Rooms: 68

Shared Rooms: 3

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Tewkesbury Fields Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Tewkesbury Fields Care Home has a Review Score of 9.5 (9.513)

The Review Score of 9.5 (maximum of 10) for Tewkesbury Fields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Tewkesbury Fields Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.513 for Tewkesbury Fields Care Home is calculated as follows: ( (157 Excellents x 5) + (95 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.513

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Tewkesbury Fields Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 17 Reviews ÷ 14.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tewkesbury Fields Care Home?

  • Extremely LIKELY
    17
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tewkesbury Fields Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    6
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Very friendly staff - not always (carers particularly) understand medical needs. Not nearly enough exercise in fresh air (if any). Food is good, school/collage standard, shortage of staff who can explain the food (what it is and who it is good for).
Not nearly enough variety of what/when outside activities are provided, not nearly enough outside exercise of any kind. Walks are not available though they are recommended.
Don't get any information, generally, need more staff.

How likely would you be to recommend Tewkesbury Fields Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Don't Know

Mum came here from another home and has settled in extremely well.

Great staff, proactive admin staff who are engaging and care for the residents.

Mum is eating well and the entertainment and atmosphere is terrific.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care is excellent. My husband has settled down very well due to excellent care from all the staff. Food is plenty always, I rate 9 out of 10. For nursing care 10 out of 10.
I feel the nurses are professional and approachable and give me accurate information about my husband. The new management, home manager I rate as very competent and efficient.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother of 93 years, settled into this caring and supportive home very easily. Any worries or concerns regarding our choice quickly disappeared.
Staff are excellent, very friendly yet knowledgeable and happy in their work.
Environment very safe and comfortable, we explored many other care homes and we feel so relaxed and happy with our choice.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home gave a very positive impression. The clients seem well cared for and respected.
Staff were friendly and helpful.

How likely would you be to recommend Tewkesbury Fields Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Admitted for respite care - everyone appears friendly, helpful and very caring.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Absolutely amazed by the standard of service and care at The Fields. The management were extremely welcoming and friendly; staff caring and attentive; food and service far ahead of expectations. Nothing is too much trouble.
The dedicated GP is lovely and highly expert.
Love the 'open door' policy for having guests to join meals, included phone and tea/coffee makes it a 'home from home'.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has genuinely thrived since moving into Tewkesbury Fields. As someone in her 90's with very brittle bones, she feels that she is in a safe environment. The rooms are lovely and being all on one level is great - no stairs or lifts. She's very happy there and it is always a pleasure to visit. The manager runs a tight ship and is supported by a fantastic and highly experienced team who really care about the residents.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt has been resident at Tewkesbury Fields for 3 years. In those three years, her care has been outstanding and is improving all the time. The care/nursing care, activity, housekeeping, maintenance and management team has given 100+% care, kindness, respectfulness, empathy and amazing patience to all residents. The atmosphere is relaxed, welcoming and homely. The changes made since the new manager has been in post, is very positive. A big thank you to Brighterkind staff for their dedication, kindness and support.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I know very little that goes on every day but we find her when we call, well looked after. Some days in good form and others not but we can't expect anything else at her age. She feels bored and lonely but again, one cannot expect anything else at her age. I feel more staff are needed.

How likely would you be to recommend Tewkesbury Fields Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Rooms: Good

My wife came to Tewkesbury Fields Care Home over 4 years ago after a spell in hospital. We chose this care home following strong recommendations from friends and did not view any other homes. She is suffering from an incurable illness and we have been very pleased with the care provided. The outstanding element of the care is the quality of the staff. They have always shown the skill and application needed especially as my wife requires hoisting for all transfers, fed at every meal and is difficult to understand because of her speech problems. Another excellent feature is the busy programme of activities. I would confidently recommend this home to anyone in a similar situation to my wife.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very impressed with my room and especially the views of countryside and birds coming to feed. The staff are very pleased and helpful.

How likely would you be to recommend Tewkesbury Fields Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident for 3 years here and 2 years at a previous home.
I have marked Management as "Good", however, if this were to cover the last 3 years it would be "very poor" because until recently there have been frequent changes to the manager and it is a credit to the staff that this didn't negatively impact the running of the home.

My only negative is value for money because most care homes cost £1,000 per week and although this is perhaps the true cost, it should be met by the public sector, that both my parents contributed to all of their working lives. Therefore this statement applies to all privately run care facilities.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Stephen Griffin, Marketing Assistant at Tewkesbury Fields Care Home responded to this review on 17 Feb 2017:

Thank you for your comments. We welcome all feedback that will help us continue to improve our care services.

Whilst there has perhaps been an unsettled time in previous years in finding strong leadership for the home, the new Manager of Tewkesbury Fields is now in post and has been since October 2016. He an experienced manager with a track record for improving care home services. He is very passionate about person centred care and in activities based upon individuals preferences and individual goals. Our manager operates an open door policy and you are welcome to pop in anytime to discuss any issues.

My parent is in here for respite care for 2 weeks following a hospital stay after an RTC. Mum is overjoyed at the service & cleanliness of the home, the staff are very friendly & go overboard in trying to make their stay as nice as possible. Dad has mild dementia & they treat him with great respect & never leave him out of anything. The home phone me to give me updates or if they have any worries about my parents. All in all a great place to be.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was given very short notice to leave hospital and find a care home. We chose Tewksbury Fields partly because the manager and staff were so friendly, helpful, answered all our questions and were very accommodating.
My father has settled well and feels that the home is now his home - this is helped by the friendly, pleasant attitude of the staff who stop to chat to him and help if he has a problem or question.
he loves the activities, especially the exercise classes as he likes to socialise and interact with other people.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The prominent feature is one of smiling kind staff. The staff are without exception, kind and encouraging. The food is adequate if a little unimaginative, it is well cooked and well presented. The entertainment is varied though frequently, not what appears to be on the programme. There is always encouragement to do what you would like to do. Trips out are undoubtedly not nearly enough - lack of staff to go on trips to help with managing that less able, which to the majority are.

The inviting of locals to give entertainment is excellent and needs encouraging. Families are always welcome.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Stephen Griffin, Home Manager at Tewkesbury Fields Care Home responded to this review on 07 Dec 2016:

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.

I just wanted to pick up on and try to address your comments on the activities offered here at Tewkesbury Fields. The Activities team at Tewkesbury Fields offer a range of planned activities and entertainment. We have also introduced our Magic Moments recreation and activities programme to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.

We are very fortunate to have a fantastic Activities Co-ordinator who has a very in-depth programme of community activities and we aim to do as many trips out as possible; both in groups but also on a 1 on 1 basis. If there are any specific activities you would like to see more of in the home, we welcome all suggestions. Our residents can share their ideas and opinions whenever they like, so we can be sure everyone’s looking forward to something, every day.

Furthermore, we have recently made some changes to our catering service to enhance our resident dining experience and our “Autumn and Winter Menu” offers a choice of appetising and nutritionally balanced meals. The Tewkesbury Fields team seek regular feedback from residents about the choice of meals served and this helps us to plan our menus, ensuring that all meals offered are appropriate for each resident. If there is anything, in particular, you would like to see featured on the menu, please do not hesitate to come and speak with me and if there is anything you would like to discuss further, you can contact customercare@brighterkind.com or pop into my office anytime.

Once again many thanks for your comments, Stephen Griffin, Home Manager.

Staff are very good and helpful - under sometimes difficult circumstances. There is a very varied programme of activities for residents to enjoy and participate in.
Knowing my mother is in a safe environment and receiving the care she needs is a great support and help to the family.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tewkesbury Fields Care Home is a very well run, comfortable care home where the staff are uniformly kind, caring, know all the names of the residents and address them personally and gently, no matter what their problems are. My 107-year-old mother has all her needs met and feels at home with the efficient friendly staff.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A1 +++

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise the staff highly enough. They are a cheerful willing band who do all they can for the residents but on occasions there are too few staff and calls for assistance are not answered quickly enough. Because my father requires oxygen he is confined to his room quite a lot so more opportunities to be taken outside in a wheelchair would greatly improve his wellbeing as he is very much an outdoors man who loved his garden, wildlife and watching the birds ect.

How likely would you be to recommend Tewkesbury Fields Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The home is exceptional in what it offers as far as i know. There are excellent staff and the atmosphere is positive, warm and friendly. Food seems to be good- though i hear there maybe problems with getting the dishes a residents had ordered the day before. I am concerned that inadequate use is made of "bright light" area or access to secure outside spaces, landscapes could be much improved for safety, sensory, ease of access and multiple use. The activities programme is very good.

How likely would you be to recommend Tewkesbury Fields Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

My wife visited Tewkesbury Fields for the first time for the purpose of a one week respite break. Visiting somewhere new for the first time is always a difficult situation, but the staff at Tewkesbury Fields made her feel really welcome. The facilities were excellent, as was the food, but what really stood out was the professionalism of the care team. They are, without doubt, a very special group of people. The highlight for her was the activity programme. The Activities Coordinator's bubbly personality shone through in everything she did. Involving my wife & other residents in these activities makes such a difference. Our thanks go out to the whole team, and my wife is looking forward to her next break.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

September 2017

LaingBuisson

Recipient: brighterkind

Date: Monday 18 Sep 2017

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LaingBuisson

Recipient: brighterkind

Date: Monday 18 Sep 2017

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LaingBuisson

Recipient: brighterkind

Date: Monday 18 Sep 2017

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June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

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