Tewkesbury Fields Care Home

The Oxhey, Bushley, Tewkesbury GL20 6HP

Tewkesbury Fields Care Home, Tewkesbury, Worcestershire
Tewkesbury Fields Care Home, Tewkesbury, Worcestershire
Tewkesbury Fields Care Home, Tewkesbury, Worcestershire

Tewkesbury Fields is built around an eighteenth-century farmhouse and surrounded by four acres of serene grounds.

The home offers nursing, residential, dementia, respite, and palliative care. Bedrooms are all on ground level for convenient access, which open out onto picturesque garden courtyards.

The home has a number of wonderful communal spaces including three dining spaces, three lounges, and a seated balcony area.
Peace and quiet is never far away inside, and outside there is a fantastic landscaped garden, duck pond, grazing field and pagoda.

The activities consults with residents and their families to plan regular events, in home and beyond it, to keep all residents happy and engaged.

Meals are prepared on-site by trained chefs, who offer residents a varied daily menu of tasty, nutritious food. Special dietary requirements can be met.

The home has a dementia suite, 'Meadow View' a separate dementia community and provides skilled and understanding care for those living with a form of dementia.

Group: brighterkind

Person in charge: Stephen Griffin (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 45+.

Single Rooms: 68

Shared Rooms: 3

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate EMI Unit • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Tewkesbury Fields Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Tewkesbury Fields Care Home has a Review Score of 9.1 (9.142)

The Review Score of 9.1 (maximum of 10) for Tewkesbury Fields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Tewkesbury Fields Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.466 for Tewkesbury Fields Care Home is calculated as follows: ( (76 Excellents x 5) + (42 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 131 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.676 Points relating to the number of positive Reviews for Tewkesbury Fields Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 10 Reviews ÷ 14.8 Target = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tewkesbury Fields Care Home?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tewkesbury Fields Care Home

  • Resident / Service User
    4
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3

My mother has been a resident for 3 years here and 2 years at a previous home.
I have marked Management as "Good", however, if this were to cover the last 3 years it would be "very poor" because until recently there have been frequent changes to the manager and it is a credit to the staff that this didn't negatively impact the running of the home.

My only negative is value for money because most care homes cost £1,000 per week and although this is perhaps the true cost, it should be met by the public sector, that both my parents contributed to all of their working lives. Therefore this statement applies to all privately run care facilities.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Stephen Griffin, Marketing Assistant at Tewkesbury Fields Care Home responded to this review on 17 Feb 2017:

Thank you for your comments. We welcome all feedback that will help us continue to improve our care services.

Whilst there has perhaps been an unsettled time in previous years in finding strong leadership for the home, the new Manager of Tewkesbury Fields is now in post and has been since October 2016. He an experienced manager with a track record for improving care home services. He is very passionate about person centred care and in activities based upon individuals preferences and individual goals. Our manager operates an open door policy and you are welcome to pop in anytime to discuss any issues.

My parent is in here for respite care for 2 weeks following a hospital stay after an RTC. Mum is overjoyed at the service & cleanliness of the home, the staff are very friendly & go overboard in trying to make their stay as nice as possible. Dad has mild dementia & they treat him with great respect & never leave him out of anything. The home phone me to give me updates or if they have any worries about my parents. All in all a great place to be.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was given very short notice to leave hospital and find a care home. We chose Tewksbury Fields partly because the manager and staff were so friendly, helpful, answered all our questions and were very accommodating.
My father has settled well and feels that the home is now his home - this is helped by the friendly, pleasant attitude of the staff who stop to chat to him and help if he has a problem or question.
he loves the activities, especially the exercise classes as he likes to socialise and interact with other people.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The prominent feature is one of smiling kind staff. The staff are without exception, kind and encouraging. The food is adequate if a little unimaginative, it is well cooked and well presented. The entertainment is varied though frequently, not what appears to be on the programme. There is always encouragement to do what you would like to do. Trips out are undoubtedly not nearly enough - lack of staff to go on trips to help with managing that less able, which to the majority are.

The inviting of locals to give entertainment is excellent and needs encouraging. Families are always welcome.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Stephen Griffin, Home Manager at Tewkesbury Fields Care Home responded to this review on 07 Dec 2016:

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.

I just wanted to pick up on and try to address your comments on the activities offered here at Tewkesbury Fields. The Activities team at Tewkesbury Fields offer a range of planned activities and entertainment. We have also introduced our Magic Moments recreation and activities programme to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.

We are very fortunate to have a fantastic Activities Co-ordinator who has a very in-depth programme of community activities and we aim to do as many trips out as possible; both in groups but also on a 1 on 1 basis. If there are any specific activities you would like to see more of in the home, we welcome all suggestions. Our residents can share their ideas and opinions whenever they like, so we can be sure everyone’s looking forward to something, every day.

Furthermore, we have recently made some changes to our catering service to enhance our resident dining experience and our “Autumn and Winter Menu” offers a choice of appetising and nutritionally balanced meals. The Tewkesbury Fields team seek regular feedback from residents about the choice of meals served and this helps us to plan our menus, ensuring that all meals offered are appropriate for each resident. If there is anything, in particular, you would like to see featured on the menu, please do not hesitate to come and speak with me and if there is anything you would like to discuss further, you can contact customercare@brighterkind.com or pop into my office anytime.

Once again many thanks for your comments, Stephen Griffin, Home Manager.

Staff are very good and helpful - under sometimes difficult circumstances. There is a very varied programme of activities for residents to enjoy and participate in.
Knowing my mother is in a safe environment and receiving the care she needs is a great support and help to the family.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tewkesbury Fields Care Home is a very well run, comfortable care home where the staff are uniformly kind, caring, know all the names of the residents and address them personally and gently, no matter what their problems are. My 107-year-old mother has all her needs met and feels at home with the efficient friendly staff.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A1 +++

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise the staff highly enough. They are a cheerful willing band who do all they can for the residents but on occasions there are too few staff and calls for assistance are not answered quickly enough. Because my father requires oxygen he is confined to his room quite a lot so more opportunities to be taken outside in a wheelchair would greatly improve his wellbeing as he is very much an outdoors man who loved his garden, wildlife and watching the birds ect.

How likely would you be to recommend Tewkesbury Fields Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The home is exceptional in what it offers as far as i know. There are excellent staff and the atmosphere is positive, warm and friendly. Food seems to be good- though i hear there maybe problems with getting the dishes a residents had ordered the day before. I am concerned that inadequate use is made of "bright light" area or access to secure outside spaces, landscapes could be much improved for safety, sensory, ease of access and multiple use. The activities programme is very good.

How likely would you be to recommend Tewkesbury Fields Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

My wife visited Tewkesbury Fields for the first time for the purpose of a one week respite break. Visiting somewhere new for the first time is always a difficult situation, but the staff at Tewkesbury Fields made her feel really welcome. The facilities were excellent, as was the food, but what really stood out was the professionalism of the care team. They are, without doubt, a very special group of people. The highlight for her was the activity programme. The Activities Coordinator's bubbly personality shone through in everything she did. Involving my wife & other residents in these activities makes such a difference. Our thanks go out to the whole team, and my wife is looking forward to her next break.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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