Barchester Tewkesbury Fields Care Home

I want to sincerely thank all the staff for taking such good care of her, I appreciate this has been a difficult time for not just loved ones but for those of you who have turned up each day caring for mum so well. I am so pleased I chose the perfect place for mum and would not hesitate to recommend Tewkesbury Fields. Thank you.

The staff work extremely hard and particularly so during the existing times we are living through.

The option's below I cannot answer properly as not being able to go into the home makes an assessment unrealistic and would be unfair to comment.

We have very much appreciated the care and close attention my mother has received while she has been ill. The nurse and carers always work hard to give residents all the care they need but over the past two weeks, they have really gone the extra mile. And they have been unvaryingly helpful and reassuring in answering our (many) phone calls in the middle of their busy day.

Thank you Tewkesbury Fields for looking after my husband and keeping him safe.

Throughout these long months, the Tewkesbury Fields team have been wonderful in sustaining a positive and encouraging community, redoubling their efforts to provide sensitive, responsive care to residents, handling relatives’ concerns with patience and understanding and actively facilitating contact for families with their loved ones. The home is blessed with some remarkably dedicated staff, whose attentiveness and thoughtful kindness, along with their tremendous reserves of energy and enthusiasm, have been so reassuring and hugely appreciated during what has been an exceptionally difficult period. I cannot thank them enough for rising to the challenges of Covid-19 with such resilience and professionalism.

During the last 12 months, I have dealt with many members of staff by phone or skype. Over this time period, all concerns or requests regarding her health were dealt with immediately including a phone call from the Doctor and to my sister's satisfaction. At the same time, COVID19 struck and resulted in restricted visiting by myself from Canada, although my niece was allowed to distance visit my sister, apart from the phone and skype calls which allowed my sister to cope, greatly supported by the care staff.

I live about 150 miles from Tewkesbury Fields where my uncle is cared for so, with the various restrictions this year, I have been unable to see him. It's a very challenging situation for everybody in similar circumstances but Tewkesbury Fields staff have done their utmost to facilitate regular contact and to keep me informed. The little but important touches like the sending of postcards to relatives/friends have been so welcome. The staff are dedicated to delivering the best possible care in these most trying times and I am comforted and encouraged to know that my uncle is in good and safe hands. If I ever have a question or query it's dealt with quickly and efficiently. I am so grateful.

My mother came to Tewkesbury Fields from hospital last year as she was not capable of living independently at home. She was confused and frightened to be there as she really wanted to stay in her own home. However, the staff were very friendly and caring and soon my mother felt confident enough to spend all day in the day room instead of her own room. The staff are great, nothing is too much trouble and if there are any niggles they respond quickly. Likewise, if they notice a problem they are prompt in contacting you. The home is beautifully clean and homely. My mother has a special diet and this is well catered for by the kitchen staff - she really enjoys the home cooking. The care staff have responded well to my mother's gradual deterioration due to her medical problems and she is well looked after. The activities team encourage her to join in activities for her enjoyment and stimulation. Everyone has worked hard during the crisis and I look forward to visiting in person again soon.

My Sister-in-Law was admitted to the care home living alone in a flat for 4 years after her husband passed away. Prior to moving to the home, she became lonely, frightened and unable to look after herself. She was also diagnosed with dementia. Since moving to the care home she blossomed from a frail old lady of 94 years, into a happy person who feels safe as the home is now her comfort zone. Sincere thanks to the management and all staff who should proud of the excellent care and facilities offered to all the residents.

The general manager, although new to the home was amazing. All of the staff were friendly, helpful and we honestly felt that they all wanted her to be happy in the home. From the house keepers, care assistants, chef and nurses. Two days in she turned 80, they got her flowers and put banners up and allowed us to see her through the window whilst one of the carers helped her with her presents. Sadly after only a week we were called and were allowed to be with her during her last hours, all of the staff again, were amazing, looking after us with food and drink, talking everything through, huge thanks to all the team - you really do make a difference!

This care home is generally very good most of the carers are very good. A few could do with more training. The rooms are very clean the only complaint I would make is the food could be a lot better for the money paid per month. But this care home has a lot to offer.

The team at Tewkesbury Fields have done an amazing job in recent months protecting themselves and the residents from covid-19, demonstrating immense dedication to ensure the care they provide is of the highest standard. Thank you so much for this, it means a lot! Despite families being prevented from visits inside, the home has introduced well-organised garden visits, which has enabled some personal time to be spent with Dad. It has made such a difference to be able to see him face to face, with the rules being followed by the staff in a very engaging way, to ensure we both have the best experience from the visits. The team are always friendly, very happy to produce reassurance if needed, listen to any concerns and chat things through. It's great to know how committed and hardworking the staff are to make sure the residents needs come first. Nothing is ever too much trouble, and I feel fortunate that Dad is in such a lovely environment and care for by such a brilliant team.

Staff are courteous and friendly. Any health issues are dealt with quickly and communicated to me immediately. During the present difficulties I have been confident that she is well cared for. This is both a comfort for her and for me! I cannot fault the care she receives, the food, the overall environment and last but not least the staff, who are great. It does not feel like a care home!!

When our doctor felt my husband needed 24-hour care, I knew he was right, as I had hoped to be able to continue to be of some help otherwise. He has improved a lot with the wonderful attention given to him, I shall always be grateful for that.

Thank you Tewkesbury Fields for looking after my Aunt with the love that we would.

All the staff are fabulous and they care for my Dad so well! They are always very friendly. He seems to be very happy with the staff and his surroundings. I can’t thank everyone at Tewkesbury Fields enough for their continued hard work.

I write this review during the Corona crisis. I have been in regular contact with Tewkesbury Fields and have been given regular updates. Staff have helped Mum with phone calls (her sight is not too good) so we have been able to talk to her regularly. I have confidence that quarantine procedures and care continue at a high standard. Overall (in normal circumstances and during this isolation) I have found the staff to be kind, caring and thoughtful. I have always felt that I can approach staff or management with any questions or queries. I know my Mum is warm, safe but most of all she is being well looked after and that gives me peace of mind, what else could I ask for? Thank you for all that you do.

Mum is very content, happy and settled at Tewkesbury Fields, she loves her room. Thanks to the dedication, kindness, empathy and professionalism of nursing, care, kitchen and housekeeping staff, her emotional, medical and practical needs are very well met. We are particularly grateful for the positive attitude shown by all staff on Abbey Wing who work tirelessly and cheerfully, despite insecurity and uncertainty caused by three changes of home manager in 12 months. These changes have manifested in breakdowns in chains of communication, failure to implement planned improvements (eg. key worker scheme) and the procurement of resources (eg. items of china, light fittings, repairs to a bath). Failure to retain a care home manager indicates poor leadership at a higher level outside of the home itself, and I hope that the new owners will give consideration to improved systems of recruitment, professional development support and appraisal, perhaps involving residents and their families in these processes.

Everyone is very good to the wife in a manner and help in every way.