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Review from Bridget F (Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience

Staff work extremely hard and are almost always polite and helpful. However, staff shortages are causing a lot of stress. I feel they are always rushed. Need for toileting at times up to an hour which is most unpleasant.
Communication about residents could be improved. Food is on the whole good but

not for diabetic clients as sometimes difficult to cater to all requests.

Reply from Rebekah Saint, Marketing Administrator at Barchester Tewkesbury Fields Care Home

Thank you for your kind words about our team, we always welcome feedback and are investigating the items you have raised in your feedback. As you may be aware, we have a new manager in post who is reviewing many aspects of the service, including team levels to support residents and communication. Thank you for your positive comments about our food. Our menus are created through a feedback process involving all of our residents and any specific dietary requirements are reflected on what’s offered on a daily basis. Each resident has their own ‘food passport’ so that the home understands dietary requirements and also favourite foods and meals. This is updated to reflect resident feedback and changing care needs, including if someone is diabetic. As ever, we have an open door policy and would be pleased to chat to you at any time.

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Review from Noel S (Husband of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience

Last spring, medical and social professionals informed my wife and I that 'little progress was being made' and that it was up to me.
Afterwards, my wife said ' I don't mind where we go so long as we are together'. Naturally, I knew this could not be and felt vulnerable.

You can imagine my relief

to hear from the manager at Tewkesbury Fields that a camp bed could be put up alongside her, whenever I felt it be necessary, as was the case only a month later when she suffered a 'minor' stroke.

Here, I could feel confident that the resident's needs would be of prime importance. From this standpoint, care in all its aspects flows, among which are nursing, personal hygiene, chiropody and hairstyling. A menu to look forward to and the ambience of the home.
These and others, are all received but, for the resident's psychological health and well being, activities play a crucial role by helping him or her to play a part, to belong. Then through the monthly service, speaking visitors and minibus trips, by encouraging each one to look outwards, beyond the home.

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Review from Kathy P (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience

My mother lived in Tewkesbury Fields from May until October this year. We feel extremely lucky to have found such a wonderful home for her after a traumatic stay in hospital. She was not well but her overall condition improved slightly due entirely to the amazing professional care she received. She

got to know the staff and was made to feel safe and secure in her surroundings. Her appetite even improved.

Sadly, Mum passed away on 18 October but her end of life care was amazing. The staff made us, as a family, so welcome and we were able to be with her day and night for 5 days. Mum was cared for with dignity and compassion - we will never be able to repay the kindness shown to us by everyone at Tewkesbury Fields.

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Review from L P (Friend of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend for over a year, the staff have always been pleasant and treat all the residents with great care. They have regular events to give pleasure to those who wish to attend.

The staff are always going around with the drinks trolley with biscuits and cakes and the visitors

are also given the choice to have some. Also, the cleaners do an excellent job of keeping the care home very clean.

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Review from J E (Granddaughter of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience

A warm and friendly environment with caring staff. They have had a few managers and many changes. Hopefully, this will improve once the new manager starts in mid-November.
They need one or two more HCN's or nursing staff to cope with the demands of the residents. Staff work very hard, the day staff

are more considerate than the night staff.

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Review from Malcolm J (Friend of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience

It is a pleasure to visit Tewkesbury Fields Care Home. I am always made welcome by the care staff. I am amazed how patient everyone is with my friend and thank them for the kindness shown to her.
I occasionally have lunch with her, the food is very good and tasty.

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Review from Gary M (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience

Mum was very ill but the care provided was stepped up to cater her extra needs. Also, the support offered to the family was extremely professional. We were informed regularly as to the treatment and options available.
I believe mum is still with us because of the dedication of the entire team.

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Review from Kathryn D (Granddaughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience

My nan was a resident at Tewkesbury Fields from May 2017 - October 2017. She was always clean, happy and listened to. She passed away in October 2017 and the nurses and care staff were wonderful. They allowed my family to stay for 5 days until my nan passed. They gave them food and drinks, were caring

and friendly, we even had use of a room to rest in if needed. We couldn't have got better care and neither could my nan.

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Review from Joan D (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience

My mother moved to Tewkesbury Fields in May 2017 direct from hospital. She was not a well lady, however, while living there her appetite improved, she felt cared for and was happy. Her 'end of life' treatment was exemplary. The expert dedicated care she was given could not have been better. For the

last five days of her life, we were allowed to 'move in' with her. It felt like home. The staff cared for us as well as my mother. They fed us, gave us a room and so, so much support. The staff work as a team from the handyman to the nurses, everyone cares and helps the residents. Residents' individual needs were clearly catered for as we learnt by living there ourselves.

My mother died peacefully in her sleep and Tewkesbury Fields enabled us to be with her and feel comforted by the fact she had received the best care possible, given with love, compassion and dignity.

Tewkesbury Fields is a very clean, attractive building in a delightful country setting with grounds and country views. All the staff are excellent and I cannot express just how good our experience was. A sad time made easier by everyone who works there.

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Review from P H (Respite Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience

Your kindly, intelligent staff really do make the best of a difficult experience. It appears that you are under staffed in some areas.

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Review from Monica B (Wife of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience

The care is excellent. My husband has settled down very well due to excellent care from all the staff. Food is plenty always, I rate 9 out of 10. For nursing care 10 out of 10.
I feel the nurses are professional and approachable and give me accurate information about my husband. The new management,

home manager I rate as very competent and efficient.

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Review from Michael B (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother of 93 years, settled into this caring and supportive home very easily. Any worries or concerns regarding our choice quickly disappeared.
Staff are excellent, very friendly yet knowledgeable and happy in their work.
Environment very safe and comfortable, we explored many other care homes

and we feel so relaxed and happy with our choice.

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Review from S D (Friend of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience

The care home gave a very positive impression. The clients seem well cared for and respected.
Staff were friendly and helpful.

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Review from W O (Wife of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience

Admitted for respite care - everyone appears friendly, helpful and very caring.

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Review from David H (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience

Absolutely amazed by the standard of service and care at The Fields. The management were extremely welcoming and friendly; staff caring and attentive; food and service far ahead of expectations. Nothing is too much trouble.
The dedicated GP is lovely and highly expert.
Love the 'open door' policy

for having guests to join meals, included phone and tea/coffee makes it a 'home from home'.

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Review from Georgina C (Daughter of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience

My mother has genuinely thrived since moving into Tewkesbury Fields. As someone in her 90's with very brittle bones, she feels that she is in a safe environment. The rooms are lovely and being all on one level is great - no stairs or lifts. She's very happy there and it is always a pleasure to visit.

The manager runs a tight ship and is supported by a fantastic and highly experienced team who really care about the residents.

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Review from Lyn H (Niece of Resident) published on 28 April 2017
Submitted via Website • Report

Overall Experience

My Aunt has been resident at Tewkesbury Fields for 3 years. In those three years, her care has been outstanding and is improving all the time. The care/nursing care, activity, housekeeping, maintenance and management team has given 100+% care, kindness, respectfulness, empathy and amazing patience to

all residents. The atmosphere is relaxed, welcoming and homely. The changes made since the new manager has been in post, is very positive. A big thank you to Brighterkind staff for their dedication, kindness and support.

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Review from Theresa C (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience

I know very little that goes on every day but we find her when we call, well looked after. Some days in good form and others not but we can't expect anything else at her age. She feels bored and lonely but again, one cannot expect anything else at her age. I feel more staff are needed.

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Review from N C (Husband of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My wife came to Tewkesbury Fields Care Home over 4 years ago after a spell in hospital. We chose this care home following strong recommendations from friends and did not view any other homes. She is suffering from an incurable illness and we have been very pleased with the care provided. The outstanding

element of the care is the quality of the staff. They have always shown the skill and application needed especially as my wife requires hoisting for all transfers, fed at every meal and is difficult to understand because of her speech problems. Another excellent feature is the busy programme of activities. I would confidently recommend this home to anyone in a similar situation to my wife.

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Review from B F (Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience

Very impressed with my room and especially the views of countryside and birds coming to feed. The staff are very pleased and helpful.

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Total of 110, showing 81-100

Meet the Team (12)

Edrianne Baluyut

Job Title: General Manager

Joined: 2020

Hello, my name is Edrianne and I am the General Manager at Tewkesbury Fields.

I have been with Barchester for many years at a sister home and I am excited to take the reins at the beautiful Tewkesbury Fields. The team here is fantastic and we have an active social calendar full of events and outings.

Alongside our brilliant life enrichment programme we are also rightly proud of the wonderful care provided by our hard-working care team.

To find out more about life at Tewkesbury Fields please drop in for a visit and a chat.

Katrina Perry

Job Title: Administration Manager

Joined: 2017

Hello, my name is Katrina. Having previously worked in a children’s residential home, I became aware of what a privilege it is to work in a home environment. I have over 35 years administration and finance experience the culmination of my years of experience in care and administration makes Tewkesbury Fields Care Home the ideal work environment for me.

I was honoured to receive the national award for Home Administration Champion at the 2021 Barchester Care Awards.

Jeremy Church

Job Title: Assistant Administrator

Joined: 2022

Hello, my name is Jeremy and I joined Tewkesbury Fields Care Home in August 2019. I had a wonderful time in the home serving the ladies and gentlemen until May 2021 when the renovations began. I am delighted to be returning to the newly refurbished home and I am looking forward to assisting our new residents who have chosen Tewkesbury Fields to be their home.

Edyta Kubicka

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Edyta and I'm the Head of Housekeeping at Tewkesbury Fields Care Home.

I have worked as a support worker in a care home and have 16 years of experience as a supervisor in a nursing home.

My job is to ensure the home is cleaned to the highest standards. I love chatting with the residents as I go around the home.

I enjoy going for walks and love travelling around the world.

Eddie Baluyut

Job Title: Head of Maintenance

Joined: 2019

Hello, my name is Eddie. I have worked in the care home sector since 2004 and joined Tewkesbury Fields in March as the Head of Maintenance. I have been very proud of my achievements so far and work hard to improve the standards every day.

Sini Jose

Job Title: Senior Carer

Joined: 2022

Hello, my name is Sini and I'm one of the senior carers at Tewkesbury Fields Care Home. I've joined the team in 2022. I've got 14 years experience of working in the care sector, and I love meeting the residents and their families.

I'm passionate about working with and caring for the elderly offering person-centred care and going home knowing that I have made a difference.

Emy Bicos

Job Title: Care Practitioner

Joined: 2017

Hello, my name is Emy and I’m a care practitioner and Dementia Champion at Tewkesbury Fields Care Home. I have been working with Barchester Healthcare since 2017.

I love working with the residents to enrich their lives and well-being and I am committed to offering quality care in our home.

Paula Lourenco

Job Title: Activities Coordinator

Joined: 2020

Hello, my name is Paula and I’m the Activities Coordinator at Tewkesbury Fields Care Home. I joined Barchester Healthcare in 2020.

As part of the lifestyle enrichment team, I will be organising daily activities, ensuring that residents have varied activities to choose from each day. I love enriching our residents’ lives, creating memories and being able to provide meaningful activities to each one of the residents living at Tewkesbury Fields.

Ildiko Rago

Job Title: Care Assistant

Joined: 2023

Hello, my name is Ildiko. I joined Tewkesbury Fields Care Home in 2023 as a care assistant. I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.

I enjoy my work interacting with the residents and work hard towards ensuring everyone enjoys as much life enrichment as possible.

Jeanne Edwards

Job Title: Bank Care Assistant

Joined: 2023

Hello, my name is Jeanne- or Jean, I’m one of the care assistants at Tewkesbury Fields Care Home.

Although I’m new to caring, I have experience of caring for both my parents. Prior to that, I trained as a Diagnostic Radiographer and worked in a busy General Hospital in South Africa.

I love to support the residents in their homes and always try to ensure that all their needs are attended to, with a smile, an encouraging word, and at times a hug.

My hope is that I can enrich the resident's lives, as they very definitely enrich mine.

Catherine Hatfield

Job Title: Regional Care Assistant

Joined: 2021

Hello, my name is Catherine, but I prefer to be called Cathy. I joined Barchester Healthcare in 2021 and I am a Regional care assistant.

I love spending time with the residents and looking after their well-being at all times.

Ismail Ajayi

Job Title: Care Assistant

Joined: 2022

Hello, my name is Ismail, but I prefer to be called Maurice, I joined Tewkesbury Fields in 2023.

I enjoy working with the elderly and making them feel special in any way I can.

Barchester Tewkesbury Fields Care Home

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