Tutnall Hall Nursing Home

Tutnall Lane, Tutnall, Bromsgrove B60 1NA
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10 286 Reviews
  • Tutnall Hall Nursing Home, Bromsgrove
Tutnall Hall Care Home is an award-winning Nursing Home on the outskirts of Bromsgrove with an outstanding local reputation for high quality nursing care. They have been awarded the Gold Standard Framework (GSF) for their dedication to personalised care.

At Tutnall Hall they have a dedicated and passionate team providing outstanding personalised nursing care to individual requirements and go the extra mile to ensure a caring, safe and friendly home-from-home environment.

They invite you to come and see their amazing nursing home for yourself and to discuss your requirements with the friendly team.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mercy Johnson (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)

Visiting

  • Open 24 x 7 for visiting relatives / friends

Parking

  • On-site parking for visitors.

Tutnall Hall Nursing Home Reviews (286)

Total of 286, showing 261-280
10

Tutnall Hall Nursing Home has a Review Score of 10 (9.999) out of 10, based on 132 reviews in the last 2 years. Over all time Tutnall Hall Nursing Home has 286 reviews.

Overall Experience

  • 281
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Date Published

286
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Review from Catherine S (Wife of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken to Tutnall Hall from the hospital as I could no longer care for him at home.


My husband has Parkinson's disease and dementia. The staff at Tutnall Hall are all so friendly, very professional, genuine people. They all interact with my husband and I consider his care to be second

to none. I am kept informed of all aspects of care given. I have received excellent support from Tutnall Hall during a very emotional and stressful time. My husband is very settled and I know the staff who look after him truly care. I consider my husband to be in the best possible place for care.

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Review from T D (Son of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried before my mum came into Tutnall Hall as she has always been against care home.


What a change of mind. The care and help my mom received is second to none. Lovely people that work here have made her stay very comfortable. I can't thank them enough.

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Review from Bernard W (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not been here long. Staff are kind and I am happy.

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Review from E H (Resident) assisted by family/friend published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all the staff very caring and helpful. Tutnall Hall is very pleasant and welcoming.

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Review from J J (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst at Tutnall Hall for respite our mother was treated with care and dignity. Her needs were well met and the staff looking after her were attentive and kind. The food and cleanliness were very good and she enjoyed the activities laid on by the staff. As visitors, we were always made most welcome
and could visit at any time. We felt assured that our mother has been very well cared for and would recommend Tutnall Hall to others.

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Review from Paul P (Son of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had more experience in recent years with this establishment, I can confirm Tutnall hall is first class. Genuine, caring, qualified staff where nothing is too much trouble, with equally good medical care from Bromsgrove.

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Review from R S (Son of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with the utmost patience, compassion and dignity throughout the last seven months of his life at this exceptional care home.


Without exception, every member of staff contributed to the extremely high quality of care my father received and I am truly grateful for all their genuine

love and kindness towards him. They were highly professional and hard working at all times and nothing was ever too much trouble. They are an amazing team and it was always such a comfort to know he was in such safe hands, well cared for and happy. Highly recommended.

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Review from M B (Wife of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very kind and considerate to my husband and myself during his stay and are always willing to help with any queries I may have.

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Review from S T (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent care.
Great home.

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Review from P LS (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tutnall Hall Nursing staff gave excellent care during the time my mother was there. Nothing was too much trouble in making my mother feel welcome and in looking after her welfare.

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Review from M S (Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my short stay at Tutnall Hall it has been very interesting, they have been very good with the standard of care and overall support and cleanliness in all departments. They have looked at every detail in care and support, I have been treated very well in all departments and all the staff are really
friendly and help you in every way they can, which can be difficult at times. Management seem very nice people at explaining illness which has to be sorted out during the early days. The rooms were lovely. I hope this will help you, thank you.

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Review from B K (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my father about 2x weekly and find the home to be of a good standard. Dad seems happy living at Tutnall Hall and has settled in well. The activities are very good as they involve all the residence in any activities, be it singing, making cards etc.
I feel dad is safe and well looked after and
staff and management keep me informed of anything to do with or involve my dad straight away.

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Review from Helena N (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother has always been of a very high standard. Her carers are always very communicative and very respectful to her. There is little or no turnover of staff which indicates a happy working environment. Mum always responds very positively to the carers and nursing staff. There
is a good relationship with the assigned GP practice and good communication.

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Review from K L (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Tutnall Hall are kind, considerate and caring and really help residents to settle into their new environment. The ongoing care is excellent and nothing is too much trouble. They include the family in their care too which is really reassuring when relatives are worried and anxious. Mum spent
6 months at Tutnall Hall and she had wonderful care. Her final days were calm and she was made comfortable which was wonderfully reassuring to us. I cannot thank the team at Tutnall Hall enough.

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Review from C W (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really enjoyed the recent activities. The home has made great efforts to mark seasonal events eg.Halloween and bonfire night and is already well ahead in preparing decorations for Christmas. Mum loves doing the art and craft activities. She loved the indoor fireworks on bonfire night even though
she's normally not very keen on fireworks! The home is always warm, the food is excellent; mum is putting on the weight she lost during her illness and looks forward to mealtimes once again. She is thriving and we are very heartened to see the improvement she has made.

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Review from J B (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been treated with dignity at all times the overall care has been very good. Staff have been excellent.

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Review from Julian W (Son of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would offer praise to the staff who cared for my mother during her 3 months stay. All staff were aware of my mothers needs and recognised visitors by name on most occasions. Records were open to view and nursing staff had the time to spend discussing my mothers situation. Management were very helpful
throughout gaining support with the NHS system.

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Review from Stephen B (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third care/nursing home my mother has been a resident in. I obviously saved the best until the last. Tutnall Hall is outstanding in every way. I took 3 weeks off work and visited every care/nursing home in the Bromsgrove area, that I felt would finally be suitable. Superlative standards
of nursing, care, compassion, hygiene, knowledge, comfort, food and drinks. They have, and continue to demonstrate a clear understanding of what care should be. Their administrator organised the smooth transfer and has eliminated the stress of this for both of us. Thank you.

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Review from Fred C (Husband of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is impossible to fully express the friendly approach the staff at Tutnall Hall have and show to everyone they come into contact with in the care of their busy shifts. It's as though you become a part of a larger family, a very special family. Nothing is too much trouble. My late wife experienced
this belonging as did I, everyone is "special" and nothing is too much trouble. Owners and management can be proud of their achievement and prestige shown to all.

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Review from A W (Husband of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife aged 93 was very well looked after at Tutnall. After 10 years of dementia, I went to a number of care homes and found that Tutnall was by far, a much better home in North Worcester. The staff are so helpful and kind.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Tutnall Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 132 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 132 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Tutnall Hall Nursing Home is calculated as follows: ( (1581 Excellents x 5) + (2 Goods x 4) ) ÷ 1583 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tutnall Hall Nursing Home is based on 132 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 132 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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