Red Hill

229 London Road, Red Hill, Worcester WR5 2JG
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9.6 94 Reviews
  • Red Hill, Worcester
Red Hill Court Care Home is a seventy capacity Worcester facility that offers personalised elderly care packages, including for many with a challenging form of dementia.

A spacious environment with good wheelchair access means the care home is excellent for residents with mobility issues, together with an organised and efficient practice of care.

A talented team look to adhere to all Care Quality Commission requirements and remain up to date with developing care methods and technologies.
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Care Provided by Red Hill

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1200 – £1400

These prices are only a guideline, please contact Red Hill to find out the exact price for your requirements.

Contact Red Hill to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Red Hill to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dulcie Link (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • No specific visiting times though ask that Residents meal times protected

Parking

  • Large car park

Red Hill Reviews (94)

9.6

Red Hill has a Review Score of 9.6 (9.649) out of 10, based on 31 reviews in the last 2 years.
Over all time Red Hill has 94 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Red Hill
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Total of 94, showing 41-60
Review from Alan L (Son of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great home, with staff at all levels who are always helpful and willing to assist you if they can. Facilities and care cannot be faulted by any of our family. The staff always make time to check if everything is alright and if there is anything they can help with.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your recent review, we appreciate your feedback and will pass on your comments to the staff.
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Review from S F (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home experience exceeded all expectations, offering unparalleled compassion and professionalism. The staff demonstrated unwavering dedication, fostering a happy, inclusive atmosphere, which represents the home from the moment I entered the facilities' cleanliness and organisation were excellent
ensuring a safe environment. The caregivers exhibited genuine kindness treating residents with respect and dignity. Personalised attention was a hallmark; staff members took time to understand individual needs, tailoring their approach to each resident. Communication with families was transparent and regular providing Peace of Mind. The home's exemplary services, personalised care and commitment to residents' happiness and health make it a truly exceptional choice. Loved ones need not look further.
Reply from Dulcie Turner, Home Manager at Red HillThank you for taking the time to review Redhill we appreciate your feedback, we will share the feedback with the staff.
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Review from Tracy H (Daughter of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Warm and friendly environment, the staff and carers are always helpful and take the time with each resident to know what makes them happy to fulfil their needs or just chat with them. There is a good range of activities and residents are encouraged to take part. Meals are wholesome and well-planned
with staff taking the time to learn each resident's likes and dislikes. Relatives are kept well informed of their loved ones and encouraged to visit and greeted with a warm welcome when they do.
Reply from Dulcie Turner, Home Manager at Red HillThank you so much for your kind comments, we will pass them on to the team.
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Review from Patricia C (Niece of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the staff very friendly and helpful. They are looking after our relatives with great care and consideration. It would be helpful to have an extra chair in the room, but on balance, everything is as it should be.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your kind words; we will ensure to put an extra chair in the room.
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Review from Keith C (Father of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the best place for my daughter to be in. Care for her MS is very good. Thank you all.
Reply from Dulcie Turner, Home Manager at Red HillThank you so much for your kind words and feedback, it's much appreciated.
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Review from V D (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always kind and explain what happens.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for sharing your thoughts with us.

Kind regards,
Rahi.
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Review from Peter B (Husband of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care for my wife with Dementia/Alzheimer's aggravated by a fall and compound fractures of the left femur. All staff are very efficient and caring and update me on all progress.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback and your kind words; we will ensure staff are aware of the unit.
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Review from John B (Son of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Red Hill Care Home for a week. We are very pleased all-round with the staff and facilities offered. Highly recommendable.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
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Review from S F (Sister-in-law of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first time I visited my sister-in-law since her transfer from another care home. In just over three weeks, I noticed a remarkable difference in her condition, she had improved in both her physical and mental state. I believe this has a lot to do with the calm and friendly atmosphere of
Red Hill Care Home. Staff are lovely and attentive and were so helpful to me on my first visit.
The home is clean, bright and airy with good facilities for residents to feel safe.
Thank you to all the staff for caring!
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback, we are so pleased your sister-in-law is settling in well.
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Review from Edward G (Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since I arrived at Red Hill Care Home, I have been very happy here. The staff are attentive and supportive, the food is lovely and varied and although a lot of the activities are not for me, they try very hard to get everyone involved. I cannot fault Red Hill as a care facility and I would happily recommend
Red Hill to others.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you so much for your heartfelt review! We are truly grateful for your kind words and for sharing your experience with us. I will forward your kind sentiments to the home team.
Kind regards,
Rahi
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Review from Robert J (Son of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Red Hill provided good care for my mother for 3 years, good friendly management and staff. Happy with my mother's care, she became as happy as possible away from home.
I feel, having visited other homes, the Red Hill staff are very good and it is very well run with good fundraising. It also keeps
you well informed via email and social media etc. I would recommend Red Hill to others.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your positive review. Our aim at Redhill is to ensure residents are cared for with continued empathy and understanding and that relatives are kept informed at all times.
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Review from Diane C (Wife of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all the staff on Topaz ward, as a family we wanted to put together this note to say thank you for everyone's hard work and efforts over the few months my Husband was with you. Although he was no trouble (as many mentioned) towards the end he took up quite a bit of resources and we wanted to send
our appreciation for all that you did for him. It was his home for just over three months, and you all made us as a family feel very welcome, and knowing we could visit at any time meant a huge amount. Each and every one of you did your bit to help him and we will always be grateful.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your positive comments, we are truly grateful for the feedback.
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Review from G E (Nephew of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been a resident at Redhill for the past six years. The staff have always been welcoming and friendly and most of all caring and with a good sense of humour. Not only is he cared for by the staff they put DVD's on for him as he is paralysed and chat to him and are like part of the family.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for your kind words. Your feedback is very much appreciated and we are delighted to know your son is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards,
Rahi.
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Review from Amanda A (Daughter of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you will never be enough! This care home has gone above and beyond to make sure my dad is properly cared for. The manageress is just wonderful; if I need her for anything, she is there to help immediately in person, by phone or by email. The staff treat my dad like he's family. It makes my life
easier knowing my dad is loved and cared for. This care home is exactly what my dad needs and deserves. I'm always welcomed by all on visits.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for sharing your experience with us. We are delighted to know your dad is settled and happy with his tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team.

Best Regards.
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Review from A S (Sister of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I visit I am greeted by friendly, helpful members of staff who are also very kind in their treatment of my sister. They have a warm sense of humour and are thoughtful in their dealings with her. It is unfortunate that she is unable to get out of bed, this means obviously that she is unable
to enjoy the various activities laid on or to mix with other residents.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your sister is at ease with us. I'll forward your warm sentiments to our home team.

Kind regards
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Review from L J (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was a resident in Sapphire unit at Redhill care home for 2 years. All of the staff treated her with respect and dignity, and the love and care she received were excellent. The senior staff and nursing staff were professional, understanding and caring, and, together with the activities team ensured
we had lots of contact via Facetime in the difficult lockdown times of Covid when we couldn't visit. The team were also very creative in the range of activities provided, which mom enjoyed.
Her carers always had time for a smile and friendly chat, no matter how busy or difficult their days were, and they were a great support to our family. All areas of the home were kept clean and tidy.
It's not easy when someone goes into care, but Redhill staff made it easier for all of us, knowing mom was safe and well looked after. A big thank you to all of them.
The team are a real credit to the Manager and her management team
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mom was at ease with us. I'll forward your warm sentiments to our home team.

Kind regards
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Review from C H (Son of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and has suffered numerous falls, most recently suffering a fractured hip. The staff show such care and concern that we would always prefer their care than hospital. The facilities are very good; it's the management and staff that elevate this review.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for leaving feedback for us. We are delighted to know your mother is comfortable with us, ensuring high-quality care for our residents. I will pass your kind words on to the home team.

Kind regards,
Rahi
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Review from Z H (Daughter of Resident) published on 19 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to stay at Red Hill at the end of March 2022 after losing the ability to walk. From day one, she was happy. The staff made her very welcome, and Mum settled in very quickly. Management and staff are all lovely people showing kindness and consideration to the residents and their families.
It is definitely a fantastic place, and I couldn't have found a better place for Mum.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
King regards.
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Review from N G (Daughter of Resident) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's family are so grateful and appreciative of the excellent standard of care given to her. Staff all friendly, sensitive and considerate to family in last few days of mum's life. The home is comfortable,light and welcoming.
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Review from A G (Sister of Resident) published on 27 January 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My brother had a very sad end to his life. He had been refused to go home by his wife after being discharged from the hospital. His wife then filed for divorce which affected his mental and physical health. He was placed in Redhill Care Home in November 2020 on Emerald Unit in a very small room by Social
Services. My brother had always been a very social person but found himself on a dementia unit and isolated from any social interaction except with the Care staff. Redhill did not meet my brother's mental or social needs. When I asked about counseling for him I was told by management that they did not provide counseling. My brother died on 13th November 2021 in hospital.
I found communication poor (I couldn't find out where my brother was on the day he died). When my sister and I cleared out his room we were alarmed to find biscuit wrappers and cake papers in all his clothes drawers and even in a pair of shoes in the wardrobe (there was no bin in the room).
The Care staff were friendly.
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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Red Hill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Red Hill is calculated as follows: ( (254 Excellents x 5) + (99 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 368 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Red Hill is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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