Red Hill

With no previous experience of a 'care home' environment, I can only say that we were blessed when my aunt was accepted here. The overall standard of care she has received has been first class, thank you! There has only been one blip in nearly ten years and given the nature of the job and high turnover of staff we should perhaps not be surprised and even be grateful! Should I end up in a similar situation as my aunt I hope Shaw Red Hill would find a place for me? Cheers!

I cannot thank the staff enough.

I feel happy knowing that she is well cared for in a safe environment. She eats well and is complimentary about the food. I am pleasantly surprised at how well she has adapted.

All staff work hard to meet residents' needs.

The staff are caring, but under pressure to service patients' needs.

Room quality is acceptable.

Food preparation and quality is of a good standard.

Medical attendance when needed is acceptable.

My mother was a resident at the home for about 18 months during which she was treated with exceptional kindness and caring. Right up to her death she was treated with dignity and was cared for in such a way her passing was very peaceful. I cannot thank the staff enough for the treatment of my mum and our family.

Staff, as always, set the standard of care and at this nursing home, the care and devotion of the staff to my brother is first class.

I would recommend this place, it may not be 'fancy or hotel-like' but it was definitely 'home' and I wouldn't have wanted her anywhere else.

Mum is always cared for very well. She has recently moved rooms due to the reorganisation of Saphhire Unit and it all went smoothly. The staff and management really worked hard to ensure she settled well into her new room, which we think is very homely. Well done, all staff and management.

My aunt who has severe dementia has been resident at this home for 5+ years and has always been treated with dignity and respect. The home has a very friendly and welcoming atmosphere and I have never had any cause to complain about any staff member. Thank you all.

Overall not good. I feel that the CQC explains everything, needs improvement. Its a shame as we had high hopes for the home, but it is very much let down in several areas. Would I recommend it, absolutely not? My profession, I am a mental health nurse. This is my opinion formulated from several visits to see my Nan.

I would like to congratulate the staff at Shaw Red Hill. They really make a difference to the home with their cheerfulness, dedication and hard work. They show they like their job as they look happy in what they are doing with singing, laughter and they sing along with the residents when the music is on. This makes the home lively and it makes it a pleasure coming to the home - it makes it a home from home.

I could be really depressed with the whole situation of my husband's condition. Coming to the home makes me feel better. It is lovely to see the staff happy in their work. By the way, the gardens are lovely with all their plants and hanging baskets. Thank you so much.

My dad was placed at Redhill. It was hard to see him in a home but knew he was safe, warm and had 24-hour support whilst mum was in hospital. Staff were so supportive to our family. Mum was declared end of life and Redhill pulled out all the stops to accommodate her so she could spend her last days with dad. Mum was happy to be there, called it her 'home'. We visited daily and any concerns were shared with staff and dealt with. We stayed with dad constantly for his last days of life, he was treated with dignity and love. In the hours following his passing, the staff cared for us all with that same level of compassion. Supported by staff, mum actually rallied around living to see her 90th birthday. She had her hair and nails done, visited the pub, made cakes etc. etc. Not bad for someone declared end of life in hospital. I believe strongly it's a testament to the care given at Redhill. Mum slipped away at Redhill, afforded the same dignity and love. I thank them all from the bottom of my heart.

There are individuals within the home who are absolutely fantastic. However, the entertainment is very limp and almost non-existent. Head office does not want to know when there is a problem.

In the last two weeks, I spent up to five hours a day in the home. There was no dignity for my mother as other residents just walked in and out of her room as she was in the last few days of her life. Absolutely disgusted.

I doubt my sister could have better care. The staff are very caring and helpful and really look after my sister and her family are all happy that they chose this home for my sister.

Her care there was second to none, it was delivered with great dignity, compassion and love, meeting her every need before and up to her end of life care.

I moved my partner into Red Hill from another nursing home in January 2017. I am delighted with the care he is receiving here. The staff are wonderful, nothing is too much trouble. He seems brighter and happier than he has been for the last 2 years. There are always plenty of staff around and they all know my partner although he is new. He is treated with great care and dignity. Although he can be difficult they seem to be able to handle him very well. Myself and his family are very pleased with Red Hill.

My husband has been in Red Hill for two years. I have no worries about the care he has received. I think he is happy there. I would not move him. The staff are all very helpful and will answer any questions you ask. We all (family) are informed about any changes that occur.

Meeting held to have your say. Both relative and resident.

Choosing Red Hill was no random process for my brothers and I, we were very careful about where she went. I turned up unannounced at every suitable home within a 20-mile radius of Worcester. Some I wrote off from the first visit, unsuitable for a variety of reasons, including ease of access to the resident's rooms (this shouldn't be possible), hygiene & staff attitudes. Without paying any regard to cost I narrowed the list down to 4 homes. I didn't tell my brothers that I preferred Red Hill, I let them decide. When we had it to two on quality, I thought Red Hill might be nicer, and after 18 months and about 500+ visits, I still think it's a high-quality facility, with a large core of staff who have stayed in the post through all that time. My mother seems content, and we are all happy with the quality of the staff . They got a tough CQC recently, but given the number of visits I have made with no agenda beyond the care of my mum, I would say I'm a better-informed judge than their snapshot.