Shaw Red Hill, Worcester, Worcestershire
Shaw Red Hill, Worcester, Worcestershire
Shaw Red Hill, Worcester, Worcestershire

Red Hill Court Care Home is a seventy capacity Worcester facility that offers personalised elderly care packages, including for many with a challenging form of dementia.

A spacious environment with good wheelchair access means the care home is excellent for residents with mobility issues, together with an organised and efficient practice of care.

A talented team look to adhere to all Care Quality Commission requirements and remain up to date with developing care methods and technologies.

Group: Shaw Healthcare

Person in charge: Dulcie Turner (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Hindi

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Shaw Red Hill: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Shaw Red Hill has a Review Score of 9.3 (9.329)

The Review Score of 9.3 (maximum of 10) for Shaw Red Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Shaw Red Hill in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.329 for Shaw Red Hill is calculated as follows: ( (123 Excellents x 5) + (74 Goods x 4) + (14 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 225 Ratings = 4.329

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Shaw Red Hill is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shaw Red Hill?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Shaw Red Hill

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

Mum is always cared for very well. She has recently moved rooms due to the reorganisation of Saphhire Unit and it all went smoothly. The staff and management really worked hard to ensure she settled well into her new room, which we think is very homely. Well done, all staff and management.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt who has severe dementia has been resident at this home for 5+ years and has always been treated with dignity and respect. The home has a very friendly and welcoming atmosphere and I have never had any cause to complain about any staff member. Thank you all.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall not good. I feel that the CQC explains everything, needs improvement. Its a shame as we had high hopes for the home, but it is very much let down in several areas. Would I recommend it, absolutely not? My profession, I am a mental health nurse. This is my opinion formulated from several visits to see my Nan.

How likely would you be to recommend Shaw Red Hill? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

I would like to congratulate the staff at Shaw Red Hill. They really make a difference to the home with their cheerfulness, dedication and hard work. They show they like their job as they look happy in what they are doing with singing, laughter and they sing along with the residents when the music is on. This makes the home lively and it makes it a pleasure coming to the home - it makes it a home from home.

I could be really depressed with the whole situation of my husband's condition. Coming to the home makes me feel better. It is lovely to see the staff happy in their work. By the way, the gardens are lovely with all their plants and hanging baskets. Thank you so much.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad was placed at Redhill. It was hard to see him in a home but knew he was safe, warm and had 24-hour support whilst mum was in hospital. Staff were so supportive to our family. Mum was declared end of life and Redhill pulled out all the stops to accommodate her so she could spend her last days with dad. Mum was happy to be there, called it her 'home'. We visited daily and any concerns were shared with staff and dealt with. We stayed with dad constantly for his last days of life, he was treated with dignity and love. In the hours following his passing, the staff cared for us all with that same level of compassion. Supported by staff, mum actually rallied around living to see her 90th birthday. She had her hair and nails done, visited the pub, made cakes etc. etc. Not bad for someone declared end of life in hospital. I believe strongly it's a testament to the care given at Redhill. Mum slipped away at Redhill, afforded the same dignity and love. I thank them all from the bottom of my heart.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I feel that by posting a review, much-needed help can be provided for residents in this care home. I have noticed that all other reviews were written within a 2 week period after a residents meeting. It does not paint a true picture of the home.
There are individuals within the home who are absolutely fantastic. However, the entertainment is very limp and almost non-existent. Head office does not want to know when there is a problem.

Fortunately, my mother is now free of the place having passed away on the 20th August.
In the last two weeks, I spent up to five hours a day in the home. There was no dignity for my mother as other residents just walked in and out of her room as she was in the last few days of her life. Absolutely disgusted.

How likely would you be to recommend Shaw Red Hill? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

I doubt my sister could have better care. The staff are very caring and helpful and really look after my sister and her family are all happy that they chose this home for my sister.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

My dear friend was resident in this care home on 229 London Road, Worcester until she sadly passed away on 17th May.
Her care there was second to none, it was delivered with great dignity, compassion and love, meeting her every need before and up to her end of life care.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in Red Hill for two years. I have no worries about the care he has received. I think he is happy there. I would not move him. The staff are all very helpful and will answer any questions you ask. We all (family) are informed about any changes that occur.

How likely would you be to recommend Shaw Red Hill? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The greeting I received on viewing the home. Was excellent.
Help settled my husband in.
Meeting held to have your say. Both relative and resident.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My son has been a resident at Redhill for the past 15 months during the first few weeks all the staff found time to get to know him, his likes and dislikes, television programmes what his hobbies were and lifestyle before his illness and gradually building a picture. They are now like and extension to the family and nothing is too much trouble. I have nothing but admiration for the staff who do a great job.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I moved my partner into Red Hill from another nursing home in January 2017. I am delighted with the care he is receiving here. The staff are wonderful, nothing is too much trouble. He seems brighter and happier than he has been for the last 2 years. There are always plenty of staff around and they all know my partner although he is new. He is treated with great care and dignity. Although he can be difficult they seem to be able to handle him very well. Myself and his family are very pleased with Red Hill.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Choosing Red Hill was no random process for my brothers and I, we were very careful about where she went. I turned up unannounced at every suitable home within a 20-mile radius of Worcester. Some I wrote off from the first visit, unsuitable for a variety of reasons, including ease of access to the resident's rooms (this shouldn't be possible), hygiene & staff attitudes. Without paying any regard to cost I narrowed the list down to 4 homes. I didn't tell my brothers that I preferred Red Hill, I let them decide. When we had it to two on quality, I thought Red Hill might be nicer, and after 18 months and about 500+ visits, I still think it's a high-quality facility, with a large core of staff who have stayed in the post through all that time. My mother seems content, and we are all happy with the quality of the staff . They got a tough CQC recently, but given the number of visits I have made with no agenda beyond the care of my mum, I would say I'm a better-informed judge than their snapshot.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has been at Shaw Red Hill since the middle of 2015. At first, it was difficult and he didn't settle at all well which was very upsetting, but soon after he was moved to his present unit, he soon relaxed and accepted his situation and is now relatively happy. The home is always spotlessly clean and the regular staff are always very helpful and caring. His food always looks appetising and well cooked. It is such a relief to know that he is well looked after and content and I am always made welcome by everyone from the domestics and maintenance people through to the management. It feels like a big happy family.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My husband was admitted to Shaw Red Hill Care Home in 2016 with advanced dementia. He was totally dependent on carers for all aspects of personal care in the remaining months of his life. I cannot find fault with the standard of care he received there. Unfortunately, his condition was not going to improve but he was able to end his days there without the need for hospital admission. The terminal care he received was excellent.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

My mother was resident at Shaw Red Hill at the end of 2016 for end of life care. The care she received was excellent. The staff were kind, compassionate and professional. The home was always kept clean and the meals which are freshly prepared on the premises were very good. My mother was treated with great respect and kindness and was nursed excellently.
My mother passed away at the home just before Christmas and the staff could not have been more kind to my sister and myself at such a very sad time.
I would have no hesitation in recommending Shaw Red Hill.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My father suffers from dementia and other ailments. We moved him from a care home in Upton as we were very disappointed with the care he was receiving there. What a difference! This home is efficient, kind in their dealings with my father. The staff are hard working and they show huge empathy with all their residents. Plus the communication between the family and the staff is exemplary. The residents are happy and very well cared for. What a super place. I cannot recommend it highly enough.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment my mother was admitted to Redhill she was shown an exemplary standard of care. My mother is treated with great kindness and her dignity was is considered as a priority at all time. The carers, nursing and medical staff have acted with a high level, given my wife have been a nurse for the last 40 years working for the NHS, she confirmed that regimes and practices in Redhill care home are of a standard that would be acceptable in any hospital. One of the first thing that gets your attention when visiting is the pleasant odour throughout, not what you expect, it smells clean and fresh.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since arriving at Shaw Red Hill, my mother has received exemplary nursing care and support. As a family, we are able to relax in the knowledge that she is respected and looked after. No one ever wants to be in my mother's situation and institutionalise, but the fact she has been so well looked after is the only reason she has continued to be with us this past four years. Lovely staff, understanding and very attentive.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

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Care Home Idol 2016

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