Red Hill

229 London Road, Red Hill, Worcester WR5 2JG
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9.6 90 Reviews
  • Red Hill, Worcester
Red Hill Court Care Home is a seventy capacity Worcester facility that offers personalised elderly care packages, including for many with a challenging form of dementia.

A spacious environment with good wheelchair access means the care home is excellent for residents with mobility issues, together with an organised and efficient practice of care.

A talented team look to adhere to all Care Quality Commission requirements and remain up to date with developing care methods and technologies.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dulcie Link (Manager)

Local Authority / Social Services

Admission Criteria

  • All Admissions Assessed
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • No specific visiting times though ask that Residents meal times protected

Parking

  • Large car park

Red Hill Reviews (90)

9.6

Red Hill has a Review Score of 9.6 (9.614) out of 10, based on 42 reviews in the last 2 years.
Over all time Red Hill has 90 reviews.

Overall Experience
  • 58
  • 27
  • 2
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Date Published
  • 90
  • 7
  • 14
  • 42
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Reviewer Connection to Red Hill
  • 34
  • 12
  • 10
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 1-20
Review from B N (Daughter-in-law of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum-in-law was a resident for just over two years and it has been a positive experience overall. There were several stand out positives. These positives included: regular activities, regular meetings with the manager, involvement of community, food that always appeared appetising, approachable and
caring staff, option to have hair and nails done, and above all person centred care.


Unfortunately there were some issues. I am not an electrician, but the socket in the bedroom appeared dangerous to me. I do not remember if we mentioned about the socket (our bad). I will say that any issues or queries that we had were always quickly resolved by staff.


Care in the final hours was exceptional. Compassion and empathy were foremost at this sad time. The Last Office was beautifully carried out.


A huge thank you from the family.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for taking the time to share your detailed feedback about your mother-in-law's time with us. We take all feedback seriously and will ensure that your concerns are addressed, looked into, and that necessary action is taken. Thank you again for your kind words and for trusting us with your mother-in-law's care.

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Review from Christopher A (Husband of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents bathroom facilities are dated but totally adequate. Some windows have broken seals. On the other hand the ratio of staff to residents is far above more modern residences I have experienced. There are quiet gardens which residents can look out on or taken into. Main issue is for visitors gaining
access at weekends when no one is in reception apart from passing laundry and kitchen staff, after handover when residents are taken to lounge after breakfast, staff are then engaged giving personal care to residents.
Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your kind feedback. We will look into the concerns raised by you and take necessary action required. Kind regards,

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Review from Lesley L (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home from home nothing too much trouble, staff show compassion and empathy, diet good amount of choices, no concerns at al in any aspects how the home is run
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feed back , we will share the comments to the staff team.

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Review from Laura S (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was on EOL care and it was dealt with sensitively and really well. I have no objections to the standard of care my mum received up until her death 03/25
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, we appreciate your comments and will share them with the staff team.

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Review from Julie F (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been encouraged to engage in different activities and experiences, although mostly he likes to stay in his room. The staff are well mannered, very respectful and kind, being aware of all of his needs. The management have a wonderful inclusive policy to involve relatives and friends in regular
sessions to discuss, support and ideas. Red Hill is a complete contrast to where mum resided and they constantly put us siblings at ease, are flexible and friendly. They showed real care towards Dad, which is invaluable.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback we appreciate it and will share this with the team who supports your dad - thank you.

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Review from T C (Niece of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff on Saffire were so caring and looked after my aunt beautifully, during the two years she was at Redhill.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your Review, we will share this with the staff on sapphire who will appreciate your feedback.

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Review from Karen W (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place moms happy and settled there and very happy with the care she gets staff are nice meals smell good and she's always clean and looks happy I always made to feel welcome when visiting and would highly recommend this nursing home
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for taking the time to review Red hill, we appreciate your Feedback. we are pleased your mum is happy at red hill. we will share your feedback to the team.

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Review from H S (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Red Hill care centre for six months and since the day she moved in, I have been impressed with the level of care and support both my mother and I have received. I have found the management team to be straightforward, efficient and extremely responsive to requests I have
made and the team at Red Hill are all very kind hard working and professional. Mum is treated with dignity. She is encouraged to be as independent as she is able to be and is allowed to make her own decisions regarding her care where this is possible. I feel extremely pleased to have mum settled at Red Hill.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you , we appreciate your feedback .we are happy that you and your mum are impressed with the level of care and support you receive. we have shared this review with the team that continues to supports your mum.

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Review from K M (Wife of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very caring and homely facility. All the staff are friendly and welcoming, it does feel like home from home.
On the downside, the bedrooms/en-suites are beginning to look very very dated and tired.
Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your thoughtful feedback. We're delighted to hear that our staff create a warm and homely environment. We appreciate your comments about the bedrooms and ensuites and will pass them on to the team for consideration.

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Review from R E (Husband of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are almost always cheerful and patient even under the most trying circumstances and respond quickly to any requests for assistance. They always address the residents by name and interact pleasantly with them.
Reply from Rahi Joshi, Marketing Associate at Red Hill

We truly appreciate your feedback. Ensuring our residents feel valued and respected is our top priority, I will pass your sentiments on to the home team. Kind regards.

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Review from E G (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a wonderful party for my mum's 70th. The care staff were so helpful and made us some lovely sandwiches and a super buffet.
Mum loves her time at Red Hill. They know her so well and take care of all of her needs. The staff are friendly and attentive to her and always polite and helpful when
we are visiting.
Mum also gets the opportunity to get involved in various activities. She loves all of the arts and crafts but singing and listening to music is her favourite.
Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your lovely review. We're so pleased to hear that your mum's 70th birthday celebration was special and that she enjoyed her time at Red Hill. We will pass your sentiments on to our home team.

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Review from Rebecca M (Granddaughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't be happier with my grandmother's placement at Red Hill. Every time I visit she seems happy and content. Her room is well-kept and tidy and the bed is always made. The staff are welcoming and friendly and nothing is too much trouble for them. The staff are responsive to any questions I may have.
The communal areas are clean and well-lit, and the facilities are great. Plenty of activities that my Grandma enjoys being part of. All in all would highly recommend Red Hill. Thank you for all you do.
Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your wonderful review. We are happy to hear that your grandmother is happy and comfortable at Red Hill. We truly appreciate your kind words about our team and facilities. I will pass your sentiments on to the home team.

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Review from Sue L (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel so fortunate to have got my Mum into Red Hill. All the staff are so friendly. The care she has received has been excellent. At the very end of her life, the staff were all so loving and caring to her and also to me. They made a very difficult experience as good as it could possibly be. Mum has
also made some good friendships with other residents whilst she has been at Red Hill. I have felt so reassured to know she is being looked after so well and that if the staff are concerned about her they will contact me. This has been an invaluable part of the care for me, as I live in Yorkshire and am an only child. Honestly, the support and care offered has been exceptional. Thank you.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your review and kind words, it's very much appreciated - I have forwarded your comments to the team.

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Review from Ann P (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been here since August for residential care. She has settled in quite well and quickly. She has dementia so change hasn't always been good. She's always happy and relaxed. Staff are always caring happy and helpful. Nothing is a problem for them and I know she is safe. They look after all
her needs and so that helps all the family know she is safe and secure. I thank you all.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your Feedback, we appreciate your feedback, Glad your mum settled in well and that she's happy.

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Review from Sandy J (Respite Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and care are faultless. It is very difficult to make friends so I feel quite lonely at times.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, we are sorry you felt lonely at times and we hope that you have settled now back at home.

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Review from John M (Son of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were excellent, being caring, compassionate and thoughtful to my mother and some of the staff were beyond exceptional. Too many names to mention. I shall miss seeing them.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, it's very much appreciated, will share this review with the team.

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Review from Andrew J (Civil Partner of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff, clean environment, very good facilities.
Always willing to alter room contents to suit personal and seasonal changes.
Many one-to-one activities are ongoing. Singers and entertainers visit regularly.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback it's very much appreciated and we will share your review with the team.

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Review from E H (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was happy staying here. He joined in activities and danced in a wheelchair. As a family, we were informed about activities and care plans. Meetings were good. Staff great and caring. Helped to have nurses on site. Great dining facilities, Dad liked sitting at a table to eat meals. Lounge -
good space where everyone sat together. Bedroom - comfortable bed. Friendly, helpful, caring staff.
Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for sharing your father's positive experience at our care home. We're delighted to hear that he enjoyed the warm and caring environment. Kind regards.

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Review from Chris O (Nephew of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt came to Red Hill in 2023 for an assessment under CHC, when the assessment ended I looked at other care homes but advised my aunt that overall Red Hill was the best. She is settled, well cared for, likes the staff and regards this as her home.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, we will pass these comments on to the staff in the Emerald Unit. We are pleased to hear your aunt is settled and regards this as her home, and feels that she is well cared for.

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Review from Sara G (Daughter-in-law of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was in Redhill Nursing Home for 15 months. He absolutely loved his time there, he always said that the staff were excellent & very caring. We as a family also found that he was well looked after, he always looked well cared for, clean clothes & the staff always made sure that he looked
well groomed. His complex medical needs were always dealt with very well. He never lost any items of clothing & when his washing was returned to him it was beautifully clean & whites were still lovely & white. My father-in-law was not a big eater but when food was served to him, it always looked very nice, the menu was not very varied, however, you could always request something that hadn't been put on the menu & the kitchen staff would be more than happy to oblige. The staff went out of their way to make sure he was happy at all times. We would definitely recommend Redhill Nursing Home.
Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback it's much appreciated, so glad that your father-in-law enjoyed his stay at Redhill. We will pass on your kind comments to the staff.

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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Red Hill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.614 for Red Hill is calculated as follows: ( (322 Excellents x 5) + (157 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 495 Ratings = 4.614
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Red Hill is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Red Hill

What types of Care is Red Hill registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Red Hill have?

There are 90 Single Rooms.

What are the Facilities & Services at Red Hill?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Red Hill to the centre of Worcester?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Red Hill to verify any information. View our terms and conditions. Red Hill has an Enhanced Service - more info.