Red Hill

Look past the chipped paintwork. What makes a good home is the people. I cannot fault the care here. The staff are unfailingly caring, cheerful and react to any request straight away. You are always important to them. The food is good, old fashioned British. The staff engage the residents in activities as much as they are able to. Non of our children have any reservations about Redhill.

My mum-in-law was a resident for just over two years and it has been a positive experience overall. There were several stand out positives. These positives included: regular activities, regular meetings with the manager, involvement of community, food that always appeared appetising, approachable and caring staff, option to have hair and nails done, and above all person centred care.

Unfortunately there were some issues. I am not an electrician, but the socket in the bedroom appeared dangerous to me. I do not remember if we mentioned about the socket (our bad). I will say that any issues or queries that we had were always quickly resolved by staff.

Care in the final hours was exceptional. Compassion and empathy were foremost at this sad time. The Last Office was beautifully carried out.

A huge thank you from the family.

Residents bathroom facilities are dated but totally adequate. Some windows have broken seals. On the other hand the ratio of staff to residents is far above more modern residences I have experienced. There are quiet gardens which residents can look out on or taken into. Main issue is for visitors gaining access at weekends when no one is in reception apart from passing laundry and kitchen staff, after handover when residents are taken to lounge after breakfast, staff are then engaged giving personal care to residents.

Home from home nothing too much trouble, staff show compassion and empathy, diet good amount of choices, no concerns at al in any aspects how the home is run

Dad has been encouraged to engage in different activities and experiences, although mostly he likes to stay in his room. The staff are well mannered, very respectful and kind, being aware of all of his needs. The management have a wonderful inclusive policy to involve relatives and friends in regular sessions to discuss, support and ideas. Red Hill is a complete contrast to where mum resided and they constantly put us siblings at ease, are flexible and friendly. They showed real care towards Dad, which is invaluable.

The staff on Saffire were so caring and looked after my aunt beautifully, during the two years she was at Redhill.

Lovely place moms happy and settled there and very happy with the care she gets staff are nice meals smell good and she's always clean and looks happy I always made to feel welcome when visiting and would highly recommend this nursing home

My mother has been a resident at Red Hill care centre for six months and since the day she moved in, I have been impressed with the level of care and support both my mother and I have received. I have found the management team to be straightforward, efficient and extremely responsive to requests I have made and the team at Red Hill are all very kind hard working and professional. Mum is treated with dignity. She is encouraged to be as independent as she is able to be and is allowed to make her own decisions regarding her care where this is possible. I feel extremely pleased to have mum settled at Red Hill.

On the downside, the bedrooms/en-suites are beginning to look very very dated and tired.

Mum also gets the opportunity to get involved in various activities. She loves all of the arts and crafts but singing and listening to music is her favourite.

Couldn't be happier with my grandmother's placement at Red Hill. Every time I visit she seems happy and content. Her room is well-kept and tidy and the bed is always made. The staff are welcoming and friendly and nothing is too much trouble for them. The staff are responsive to any questions I may have. The communal areas are clean and well-lit, and the facilities are great. Plenty of activities that my Grandma enjoys being part of. All in all would highly recommend Red Hill. Thank you for all you do.

I feel so fortunate to have got my Mum into Red Hill. All the staff are so friendly. The care she has received has been excellent. At the very end of her life, the staff were all so loving and caring to her and also to me. They made a very difficult experience as good as it could possibly be. Mum has also made some good friendships with other residents whilst she has been at Red Hill. I have felt so reassured to know she is being looked after so well and that if the staff are concerned about her they will contact me. This has been an invaluable part of the care for me, as I live in Yorkshire and am an only child. Honestly, the support and care offered has been exceptional. Thank you.

My mom has been here since August for residential care. She has settled in quite well and quickly. She has dementia so change hasn't always been good. She's always happy and relaxed. Staff are always caring happy and helpful. Nothing is a problem for them and I know she is safe. They look after all her needs and so that helps all the family know she is safe and secure. I thank you all.

The staff and care are faultless. It is very difficult to make friends so I feel quite lonely at times.

The staff were excellent, being caring, compassionate and thoughtful to my mother and some of the staff were beyond exceptional. Too many names to mention. I shall miss seeing them.

Many one-to-one activities are ongoing. Singers and entertainers visit regularly.

My father was happy staying here. He joined in activities and danced in a wheelchair. As a family, we were informed about activities and care plans. Meetings were good. Staff great and caring. Helped to have nurses on site. Great dining facilities, Dad liked sitting at a table to eat meals. Lounge - good space where everyone sat together. Bedroom - comfortable bed. Friendly, helpful, caring staff.

My father-in-law was in Redhill Nursing Home for 15 months. He absolutely loved his time there, he always said that the staff were excellent & very caring. We as a family also found that he was well looked after, he always looked well cared for, clean clothes & the staff always made sure that he looked well groomed. His complex medical needs were always dealt with very well. He never lost any items of clothing & when his washing was returned to him it was beautifully clean & whites were still lovely & white. My father-in-law was not a big eater but when food was served to him, it always looked very nice, the menu was not very varied, however, you could always request something that hadn't been put on the menu & the kitchen staff would be more than happy to oblige. The staff went out of their way to make sure he was happy at all times. We would definitely recommend Redhill Nursing Home.

My mum moved to Red Hill in April 2024. She passed away at Redhill in June 2024. Although she was only there a short time, first in the Sapphire Unit and then in Emerald, she was so well cared for. The staff were very focused on delivering the best care for Mum. She received end-of-life care and passed peacefully with family surrounding her - the manager leads a well-motivated team.

Staff went over and above to care for my mother, who, after being a resident from May on nursing care, was eventually on end-of-life/palliative care. Kindness and respect were given to Mum in her relatively short time with the care home.