Red Hill

229 London Road, Red Hill, Worcester WR5 2JG
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9.7 98 Reviews
  • Red Hill, Worcester
Red Hill Court Care Home is a seventy capacity Worcester facility that offers personalised elderly care packages, including for many with a challenging form of dementia.

A spacious environment with good wheelchair access means the care home is excellent for residents with mobility issues, together with an organised and efficient practice of care.

A talented team look to adhere to all Care Quality Commission requirements and remain up to date with developing care methods and technologies.
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Care Provided by Red Hill

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1200 – £1400
The price(s) shown are provided by the care home. Contact Red Hill for full pricing details and T&Cs.

Contact Red Hill to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Red Hill to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dulcie Link (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • No specific visiting times though ask that Residents meal times protected

Parking

  • Large car park

Red Hill Reviews (98)

9.7

Red Hill has a Review Score of 9.7 (9.704) out of 10, based on 32 reviews in the last 2 years.
Over all time Red Hill has 98 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Red Hill
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Total of 98, showing 21-40
Review from Rebecca M (Granddaughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't be happier with my grandmother's placement at Red Hill. Every time I visit she seems happy and content. Her room is well-kept and tidy and the bed is always made. The staff are welcoming and friendly and nothing is too much trouble for them. The staff are responsive to any questions I may have.
The communal areas are clean and well-lit, and the facilities are great. Plenty of activities that my Grandma enjoys being part of. All in all would highly recommend Red Hill. Thank you for all you do.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for your wonderful review. We are happy to hear that your grandmother is happy and comfortable at Red Hill. We truly appreciate your kind words about our team and facilities. I will pass your sentiments on to the home team.
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Review from Sue L (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel so fortunate to have got my Mum into Red Hill. All the staff are so friendly. The care she has received has been excellent. At the very end of her life, the staff were all so loving and caring to her and also to me. They made a very difficult experience as good as it could possibly be. Mum has
also made some good friendships with other residents whilst she has been at Red Hill. I have felt so reassured to know she is being looked after so well and that if the staff are concerned about her they will contact me. This has been an invaluable part of the care for me, as I live in Yorkshire and am an only child. Honestly, the support and care offered has been exceptional. Thank you.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your review and kind words, it's very much appreciated - I have forwarded your comments to the team.
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Review from Ann P (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been here since August for residential care. She has settled in quite well and quickly. She has dementia so change hasn't always been good. She's always happy and relaxed. Staff are always caring happy and helpful. Nothing is a problem for them and I know she is safe. They look after all
her needs and so that helps all the family know she is safe and secure. I thank you all.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your Feedback, we appreciate your feedback, Glad your mum settled in well and that she's happy.
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Review from Sandy J (Respite Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and care are faultless. It is very difficult to make friends so I feel quite lonely at times.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback, we are sorry you felt lonely at times and we hope that you have settled now back at home.
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Review from John M (Son of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were excellent, being caring, compassionate and thoughtful to my mother and some of the staff were beyond exceptional. Too many names to mention. I shall miss seeing them.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback, it's very much appreciated, will share this review with the team.
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Review from Andrew J (Civil Partner of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff, clean environment, very good facilities.
Always willing to alter room contents to suit personal and seasonal changes.
Many one-to-one activities are ongoing. Singers and entertainers visit regularly.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback it's very much appreciated and we will share your review with the team.
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Review from E H (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was happy staying here. He joined in activities and danced in a wheelchair. As a family, we were informed about activities and care plans. Meetings were good. Staff great and caring. Helped to have nurses on site. Great dining facilities, Dad liked sitting at a table to eat meals. Lounge -
good space where everyone sat together. Bedroom - comfortable bed. Friendly, helpful, caring staff.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for sharing your father's positive experience at our care home. We're delighted to hear that he enjoyed the warm and caring environment. Kind regards.
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Review from Sara G (Daughter-in-law of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was in Redhill Nursing Home for 15 months. He absolutely loved his time there, he always said that the staff were excellent & very caring. We as a family also found that he was well looked after, he always looked well cared for, clean clothes & the staff always made sure that he looked
well groomed. His complex medical needs were always dealt with very well. He never lost any items of clothing & when his washing was returned to him it was beautifully clean & whites were still lovely & white. My father-in-law was not a big eater but when food was served to him, it always looked very nice, the menu was not very varied, however, you could always request something that hadn't been put on the menu & the kitchen staff would be more than happy to oblige. The staff went out of their way to make sure he was happy at all times. We would definitely recommend Redhill Nursing Home.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback it's much appreciated, so glad that your father-in-law enjoyed his stay at Redhill. We will pass on your kind comments to the staff.
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Review from Elizabeth N (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Red Hill in April 2024. She passed away at Redhill in June 2024. Although she was only there a short time, first in the Sapphire Unit and then in Emerald, she was so well cared for. The staff were very focused on delivering the best care for Mum. She received end-of-life care and passed
peacefully with family surrounding her - the manager leads a well-motivated team.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for sharing your experience with Red Hill. It's heartwarming to hear that your mum received compassionate care during her time with us. Thank you for trusting us with your mum's care.
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Review from Carol F (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was only at Red Hill for a couple of months but we were so grateful to the staff who were always so kind and caring during mum's last days.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for leaving a kind review. Kind regards.
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Review from Jennifer C (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff went over and above to care for my mother, who, after being a resident from May on nursing care, was eventually on end-of-life/palliative care. Kindness and respect were given to Mum in her relatively short time with the care home.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for your heartfelt review. Our team is dedicated to providing the highest level of care with kindness and respect, especially during such critical times. It was an honour to care for your mother. Kind regards.
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Review from Helen H (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently been very poorly with a chest infection and various other elements. The nursing care she has been given at Redhill as a family, we cannot fault. The decision was taken by the Nurse that Mum should go to hospital which was the right decision to take. Mum has improved now, but her
first words while in hospital were 'I just want to go home, I want to be back where I know I will be looked after'. Mum didn't mean her old house, she meant Redhill. We are all so pleased that she is now referring to Redhill as her home. It's been quite a journey for the whole family, especially Mum to move to Redhill but it has turned out to be the best thing for Mum. She has her life back, more importantly made some lovely friends. The main thing here is that when she is poorly, the family do not have to worry about the care she will get and how well looked after she is, we know she is getting the best care and that is such a relief for us. Well done Redhill, you are brilliant.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your review, we appreciate your feedback and will share it with the team - we are so pleased Mum refers to Redhill as her home and she's feeling better again.
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Review from T K (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my Father's time at the home, he received good quality care and had begun to think of the home as 'home'. The staff were always friendly and helpful. Whilst Dad did not often engage in activities staff made concerted efforts to include him and find out what interested him. The nursing care was
very good, and we were very appreciative of their patience and kindness.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback we appreciate it - we will pass on your comments to the team.
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Review from Lucy S (Granddaughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely home, who cared for my grandad so wonderfully. Care was outstanding right from the start until the very end. A special thanks to two members of staff in particular who were truly amazing right until the very end. Not all heroes wear capes. You’re worth your weight in gold each and every
one of you. A huge thank you to the home manager who was truly amazing throughout keeping in contact with the family.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback it's much appreciated, we will make sure the team who looked after your granddad is aware of your kind comments.
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Review from R L (Husband of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident for 3 years and received kindness, good care, cleanliness, and good food at all times. All medical care was provided quickly and prescribing medication was given at all times. Rooms are clean and bed linen is changed at required times.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your comments, we appreciate your feedback. We will share this information with the team.
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Review from D G (Wife of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a cheerful, hard-working staff who welcome family members in to see their resident.
My only adverse comments are, remote control not always on table, the emergency cord not always in reach, dirty dishes left on the table a long time after the meal we served.
In the overall care package tiny
things but they ate an irritant.
Reply from Rahi Joshi, Marketing Associate at Red HillThank you for taking the time to provide your feedback about your experience at Red Hill. We're thrilled to hear that you find our staff cheerful and hard-working to maintain high-quality care at all times. We take all our feedback very seriously, we will actively look into the concerns raised by you and implement the necessary changes.
Kind regards,
Rahi.
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Review from W P (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A nice warm welcome for my dad, staff very helpful, polite and nothing too much trouble. Very happy to explain any issue we may of had.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback, we appreciate your comments. we will share your feedback with the staff.
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Review from Andy P (Son-in-law of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, professional and lovely people who made Dad’s stay special. He loved his time there being looked after 24/7. All the staff had a smile on their faces and were absolutely lovely. We would have no hesitation to recommend Red Hill Care Centre.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback, we appreciate your comments and we will share them with the team.
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Review from M H (Son of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I lost my father at the weekend and I have to say a massive thanks to all the staff for the kindness compassion and professionalism shown to Dad and the family during this difficult time. The staff went out of their way to do their best during the time throughout the two and a half years that he was
being cared for. I can highly recommend this home.
Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback, our thoughts are with you and the family at this difficult time.
We will share your comments with the team.
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Review from C D (Granddaughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Red Hill are heroes who do not wear capes!
The care and attention that they give to their residents, allows the residents to feel comfortable in their surroundings and gives them a sense of belonging like a family.
The home is always clean and tidy and encourages visiting as if it
were the resident's own home.
I really cannot fault Red Hill, from the care they provide to the activities they put on, to how they still promote an individual's independence and mobility.
Reply from Dulcie Turner, Home Manager at Red HillThank you so much for your kind words, we will pass on your comments to the staff. We appreciate your feedback.
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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Red Hill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Red Hill is calculated as follows: ( (281 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 379 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Red Hill is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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