Red Hill

229 London Road, Red Hill, Worcester WR5 2JG
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9.6 90 Reviews
  • Red Hill, Worcester
Red Hill Court Care Home is a seventy capacity Worcester facility that offers personalised elderly care packages, including for many with a challenging form of dementia.

A spacious environment with good wheelchair access means the care home is excellent for residents with mobility issues, together with an organised and efficient practice of care.

A talented team look to adhere to all Care Quality Commission requirements and remain up to date with developing care methods and technologies.
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Care Provided by Red Hill

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1200 – £1400

These prices are only a guideline, please contact Red Hill to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dulcie Link (Manager)

Local Authority / Social Services

Admission Criteria

  • All Admissions Assessed
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • No specific visiting times though ask that Residents meal times protected

Parking

  • Large car park

Red Hill Reviews (90)

9.6

Red Hill has a Review Score of 9.6 (9.617) out of 10, based on 38 reviews in the last 2 years.
Over all time Red Hill has 90 reviews.

Overall Experience
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  • 27
  • 2
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Date Published
  • 90
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  • 38
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Reviewer Connection to Red Hill
  • 34
  • 12
  • 10
  • 5
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Total of 90, showing 61-80
Review from Mandy U (Daughter of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are pleased with the care my father is receiving. They are obviously very fond of him which is shown out by the way they care for him. The senior carer goes out of her way to ensure we have the support for my father as well as him. I would prefer that a carer is always allocated to the lounge
so the residents aren't left on their own.
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Review from Alison A (Daughter of Resident) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shaw Red Hill is an amazing family oriented care home. When Dad needed nursing care, I didn't hesitate to move him here. The staff are lovely, care for the residents as they would their own family and are so welcoming. They keep you informed of any changes to your loved one and appointments that are
needed. At the entrance to the unit, there is a photo board, showing you what they have been doing, from fireworks, crafts, to the Christmas party which is lovely to see. We were able to decorate Dad's room with his own photos and lights at Christmas, which he loved. Sadly, Dad died at the end of January but the 7 months he spent at Shaw Red Hill were some of the happiest. Thank you for looking after Dad and the support, love and friendship you gave him and us during our time with you.
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Review from Ruby P (Mother of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son has been at Red Hill for 2 years. It was an emergency placement at the time as his carer was taken ill. He has been given constant guidance and advice on his mobility and medical requirements. Was also given due care and attention after my son had knee replacement. We have been more than happy
with the help and service he has received.
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Review from Gary P (Husband of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is well looked after and all her needs are taken care of. The nursing staff are really good and are happy in their work. The office staff are only too willing to help and your wishes are dealt with very quickly.
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Review from Christine K (Wife of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care given to my husband.
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Review from Julian P (Nephew of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With no previous experience of a 'care home' environment, I can only say that we were blessed when my aunt was accepted here. The overall standard of care she has received has been first class, thank you! There has only been one blip in nearly ten years and given the nature of the job and high turnover
of staff we should perhaps not be surprised and even be grateful! Should I end up in a similar situation as my aunt I hope Shaw Red Hill would find a place for me? Cheers!
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Review from Theresa L (Sister of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my sister has been at Shaw Red Hill we have all seen a vast improvement in her.
She is so contented, it's lovely to see.
The staff are so caring and nothing is too much trouble.
Dementia is upsetting to see but I'm so glad she is where she is, being looked after properly is a big weight lifted
from my mind.
I cannot thank the staff enough.
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Review from David B (Son of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother suffers from Vascular Dementia which became obvious following a UTI around the time of her 96th Birthday. This has left her very confused and with a loss of short and medium-term memory.
She moved into Red Hill after a difficult experience with a previous care home. She benefits from the
higher level of care provided at Red Hill and has responded well to the care and nursing staff.
I feel happy knowing that she is well cared for in a safe environment. She eats well and is complimentary about the food. I am pleasantly surprised at how well she has adapted.
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Review from G W O (Son of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are caring, but under pressure to service patients' needs.


Room quality is acceptable.


Food preparation and quality is of a good standard.


Medical attendance when needed is acceptable.

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Review from D H (Son-in-law of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well managed and family members are in receipt of regular emails relating to activities for residents and other necessary business. When necessary, staff ring to inform i.e any individual needs/changes affecting a resident on a personal basis. All the staff are approachable, answering any
questions/queries arising. Residential records are details and are up to date and available to family members when visiting. Family members may visit at any time they choose.
All staff work hard to meet residents' needs.
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Review from Martyn N (Son of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at the home for about 18 months during which she was treated with exceptional kindness and caring. Right up to her death she was treated with dignity and was cared for in such a way her passing was very peaceful. I cannot thank the staff enough for the treatment of my mum and
our family.
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Review from Neil R (Brother of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff, as always, set the standard of care and at this nursing home, the care and devotion of the staff to my brother is first class.
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Review from Caroline (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my Mum was only here for a month, she was at home.
The staff were friendly, kind, very caring and supportive to my Mum and also the rest of the family.
The cheerful, caring way that they carried out their duties made it feel a lovely place to be.
Nothing was too much trouble and we always
were kept informed.
Mum was in the Alzheimer's area and was treated with dignity and respect for all her care needs.
She passed away there in her room in a lovely environment.
I would recommend this place, it may not be 'fancy or hotel-like' but it was definitely 'home' and I wouldn't have wanted her anywhere else.
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Review from Stephanie M (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always cared for very well. She has recently moved rooms due to the reorganisation of Saphhire Unit and it all went smoothly. The staff and management really worked hard to ensure she settled well into her new room, which we think is very homely. Well done, all staff and management.
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Review from Steve V (Nephew of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt who has severe dementia has been resident at this home for 5+ years and has always been treated with dignity and respect. The home has a very friendly and welcoming atmosphere and I have never had any cause to complain about any staff member. Thank you all.
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Review from John M (Grandson of Resident) published on 9 November 2017 Submitted via Website • Report
Overall Experience 1.0 out of 5
Overall not good. I feel that the CQC explains everything, needs improvement. Its a shame as we had high hopes for the home, but it is very much let down in several areas. Would I recommend it, absolutely not? My profession, I am a mental health nurse. This is my opinion formulated from several visits
to see my Nan.
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Review from Patricia F (Wife of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to congratulate the staff at Shaw Red Hill. They really make a difference to the home with their cheerfulness, dedication and hard work. They show they like their job as they look happy in what they are doing with singing, laughter and they sing along with the residents when the music is
on. This makes the home lively and it makes it a pleasure coming to the home - it makes it a home from home.


I could be really depressed with the whole situation of my husband's condition. Coming to the home makes me feel better. It is lovely to see the staff happy in their work. By the way, the gardens are lovely with all their plants and hanging baskets. Thank you so much.

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Review from Val B (Daughter of Resident) published on 11 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was placed at Redhill. It was hard to see him in a home but knew he was safe, warm and had 24-hour support whilst mum was in hospital. Staff were so supportive to our family. Mum was declared end of life and Redhill pulled out all the stops to accommodate her so she could spend her last days
with dad. Mum was happy to be there, called it her 'home'. We visited daily and any concerns were shared with staff and dealt with. We stayed with dad constantly for his last days of life, he was treated with dignity and love. In the hours following his passing, the staff cared for us all with that same level of compassion. Supported by staff, mum actually rallied around living to see her 90th birthday. She had her hair and nails done, visited the pub, made cakes etc. etc. Not bad for someone declared end of life in hospital. I believe strongly it's a testament to the care given at Redhill. Mum slipped away at Redhill, afforded the same dignity and love. I thank them all from the bottom of my heart.
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Review from Jeremy M (Son of Resident) published on 19 September 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
I feel that by posting a review, much-needed help can be provided for residents in this care home. I have noticed that all other reviews were written within a 2 week period after a residents meeting. It does not paint a true picture of the home.
There are individuals within the home who are absolutely
fantastic. However, the entertainment is very limp and almost non-existent. Head office does not want to know when there is a problem.


Fortunately, my mother is now free of the place having passed away on the 20th August.
In the last two weeks, I spent up to five hours a day in the home. There was no dignity for my mother as other residents just walked in and out of her room as she was in the last few days of her life. Absolutely disgusted.

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Review from H R N (Sister of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I doubt my sister could have better care. The staff are very caring and helpful and really look after my sister and her family are all happy that they chose this home for my sister.
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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Red Hill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.617 for Red Hill is calculated as follows: ( (294 Excellents x 5) + (140 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 449 Ratings = 4.617
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Red Hill is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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