Churchill House Care Home

Keepside Close, Ludlow SY8 1EL
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9.7 80 Reviews
  • Churchill House Care Home, Ludlow
Churchill House is located in the historic market town of Ludlow which boasts a stunning castle, a fantastic weir on the river Teme, numerous historical sites and famous food festivals. This purpose-built care home offers a welcoming, homely atmosphere, thoughtfully combined with modern amenities to ensure guests feel comfortable, secure, and well cared for.

Churchill House is proud to offer a beautiful wrap-around garden that is at the heart of daily life. Residents are encouraged to enjoy the garden as often as possible, whether relaxing outdoors, socialising, or taking part in meaningful activities. The garden is full of colour throughout the summer months and was recognised as the winner of the Shrewsbury Care Home Garden Competition 2024.

The garden is also home to much-loved chickens and guinea pigs, who bring great joy to residents and are a popular part of everyday life. For those with a passion for gardening, the greenhouse allows residents in the Gardening Club to grow vegetables together, promoting wellbeing, purpose, and connection with nature. At Churchill House, the garden is more than just a space – it’s an experience to be shared and enjoyed by all.

The team of nurses and care staff are experienced and compassionate, working alongside all departments within the home to provide a warm, welcoming and friendly environment.

Life at Churchill House is vibrant and full of energy, with activities taking place every day—and often throughout the day. Residents and their families enjoy a wide range of events together, and the sound of laughter and joy is a familiar and heart-warming part of daily life here.
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Care Provided by Churchill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Churchill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Churchill House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Bayliss (Regional Operations Director)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are welcome throughout the day.

Parking

  • Churchill House have parking available for all visitors.

Churchill House Care Home Reviews (80)

9.7

Churchill House Care Home has a Review Score of 9.7 (9.705) out of 10, based on 23 reviews in the last 2 years.
Over all time Churchill House Care Home has 80 reviews.

Overall Experience
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Reviewer Connection to Churchill House Care Home
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Total of 80, showing 1-20
Review from R F (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was a resident for nearly three years. She was happy there, and joined the numerous activities when she was able to.
During our visits, we received a warm welcome from the staff, which was much appreciated. Team members always popped in to make sure all was ok, and to say hello to Mum and
to us.
As she became more frail, Beryl was treated with kindness, compassion, dignity and respect.
Her room was always warm and well looked after, and her care was outstanding.
The whole team are brilliant, thank you all.
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Review from Sue W (Daughter-in-law of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most nurses very pleasant, helpful and understanding. Felt very much like home from home. Always welcomed with a smile when visiting. Also we could visit at any time.
Reply from Selina Broome, Manager at Churchill House Care HomeThank you for your feedback, this has been shared with the team.
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Review from H A (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't fault the care provided to our father by the staff during his stay at Churchill House. He was made to feel welcome and comfortable, as were his family, right from the start. All the staff showed genuine care and consideration towards him and attended to all his wishes and needs with utmost
respect and kindness. We can't thank them enough.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for telling us about the experience at Churchill House. The team here truly appreciate feedback about the care they provide!
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Review from Sally L (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On Wednesday 16th July, the residents were treated to an absolutely amazing afternoon tea, presented in a way you would expect in a 5 star hotel. Enjoyed by all... Prepared by very talented staff. My father receives care I could only of dreamed of for him. All the staff treat everyone with kindness,
compassion & respect they deserve. They all go the extra mile. Thank you.
Reply from Steve Evison, Manager at Churchill House Care HomeThankyou for leaving such lovely feedback about your experience. We are delighted that the team receive this type of recognition, it really does mean a lot!
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Review from M F (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Churchill House after a stay in hospital, and we could not be more pleased with how much the staff tried to help him settle in and feel comfortable in the environment. Any concerns we had were quickly addressed, and communication was excellent. We always found Churchill to be a
cheerful place, and staff always attentive and respectful towards residents. Any medical attention needed was always provided promptly from Dad's own GP surgery. The range of activities was great, Dad joined in when he could, and we always saw residents enjoying themselves whenever we visited. In my opinion we could not have asked for better care for Dad during his final months, and especially the final days.
Reply from Steve Evison, Manager at Churchill House Care HomeWe truly value your feedback and will share it with our team!
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Review from J B (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Churchill House in April 2025 and was made very welcome, as were all our family. The staff soon got to know Dad and his ways, and made a real effort to welcome us on our visits. They got to know us very quickly too, despite us not being very regular visitors.
Communication was great,
and we were kept up to date with any difficulties Dad may have been having, as well as being able to see the residents' enjoying activities via their Facebook page updates!
Dad sadly passed away peacefully after only 7 weeks at Churchill House and the staff dealt with this in a very sensitive kind way. We felt like they really cared for him in the truest sense, rather than just carrying out their caring duties.
We can't thank them enough for the care they showed Dad in making his last weeks as calm and comfortable as they could be, as well as the support they gave us at a difficult time.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for leaving a review of your experience with Churchill House. We truly appreciate your feedback which will be shared with the whole team.
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Review from K M (Daughter-in-law of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care our father is receiving, the staff are all very professional and caring, the food is very good, with a varied tasty home cooked menu.
Reply from Steve Evison, Manager at Churchill House Care HomeThankyou for leaving a review about your experience of Churchill House. The team really appreciate your feedback.
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Review from V M (Daughter of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has just had 2 weeks of excellent care at Churchill House Care Home, went in for respite, was well looked after. Lovely clean room, food was enjoyed and he eat very well, lots of activities to keep residents stimulated. Couldn't fault anything.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for leaving this lovely review. The team at Churchill House are so pleased to know that your father's respite stay was a positive experience for everyone.
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Review from Kevin B (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout my father's stay at Churchill House Care Home, he has been treated with warmth, friendship, respect and consideration. The staff are outstanding both in the support of my father and communications with the family. My father would be described as a character with his own peculiar needs. The
staff did their very best to accommodate his needs and treat him as an individual. His final days were spent being treated with dignity and sensitivity. We could not have asked for better care and would recommend this care home to anyone.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for leaving this review, it is fantastic to hear that your experience of Churchill House has been positive. The whole team always strive to provide the best standards of care and support.
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Review from Pamela W (Wife of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband became a resident in January 2024. He has recently passed away and I can honestly say the care has been first class.
All of the staff have been, kind, friendly and often going above and beyond their duty to help. My family and I have called in at various times on different days. The home
has always be clean and well cared for. We were certainly all treated as part of the Churchill family.
Loved the gardens as well.
My husband passed away peacefully in a clean comfortable bed. Never alone.
We thank every single member of staff, whatever their duty, for the care they showed us all.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you so much for this lovely feedback. We are so happy that you felt part of the Churchill House family, it really means a lot to the whole team.
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Review from Kate E (Partner of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My husband was here for two weeks of respite and all seemed well. The staff were very friendly and it seemed clean. It was very expensive at £1700 per week. When I picked him up he smelt of sweat and dirty clothes. I packed carefully, labelling everything but hardly any of it came back. New tee shirts,
new socks and trousers, almost nothing returned. I was shocked. I had to have the window open in the car on the way home, he smelt so awful. At first, I thought I'd put him back for more respite but I'd rather he was in the garage than in this place.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for speaking with me about your husband's respite stay in July. Our team take their role very seriously and will implement lessons learnt from your feedback. It is good to know that you will be submitting another review reflecting a better overall experience. We are pleased that you are considering your husband returning to Churchill House again in the future for another period of respite.
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Review from S N (Son of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff and management very supportive and caring to my mother in the final days of her life.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you so much for leaving a review. We are pleased that your overall experience was good and we are always striving to improve our service. Your feedback will be shared with the team.
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Review from Bill S (Brother of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother came to Churchill House in May 2023 and was immediately made welcome. Unfortunately he had Myeloma and Parkinsons, so his health gradually deteriorated, but all times he was well supported and cared for. They were very thorough in ensuring that his health issues were monitored and helped
facilitate trips to hospital for treatment.
All the staff showed great kindness and empathy towards my brother. Senior Nurse, always lightened his mood with her cheery humour and was of great comfort during his final days.
Also we were always greeted in a friendly manner by all the staff and made to feel welcome whenever we called. We were also kept up to date with his health issues and how he was feeling.
Whilst no one wants to end up in a care home, I would be happy to go to Churchill House if I needed to in the future.
I would like to thank all the staff at Churchill House for the excellent care they provided to my brother.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for leaving a review, we really appreciate your feedback. This will be shared with the whole team.
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Review from I N (Son of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum went to Churchill House for palliative care, where she could receive a consistent level of care in a friendly welcoming environment. Churchill House delivered this care to an excellent level, she couldn't have wished for more given her condition. A very friendly team, and nothing was too much
trouble.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for leaving a review, we appreciate your feedback!
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Review from J T (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's end-of-life care was amazing. Everyone was so kind and helpful.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for your lovely feedback, this will be shared with our team. As we are always striving to improve, we would like to know if anything at all could have made the experience better.
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Review from H R (Wife of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was treated with care and support throughout his 5-week stay. A member of staff, in particular, was very kind and supportive to me and my husband and explained everything to me.
He died with dignity, very clean and peaceful.
Admin staff and care workers were all very kind.
Special thanks
to the manager.
Thank you so much.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for your feedback, we appreciate it.
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Review from Honey B (Granddaughter of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy to see my grandma happier in Churchill house than at home - A certain member of staff and all the staff are so kind and friendly.
The gardens are beautiful and all the activities that my grandma can join in on will keep her entertained!
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for leaving us a review, we are very pleased with your feedback!
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Review from J N (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly a year and from the moment she arrived, she was greeted with warmth and kindness. The team immediately addressed her medical needs and went above and beyond to get her the right treatment. The change in her has been remarkable - Mum feels so at home here and
there is a lovely family atmosphere. She takes part in all the activities and has been given the role of guinea pig supervisor which she is very proud of.
The building and Mum's room are always very well cared for and clean and tidy.
I have nothing but praise for the staff who treat Mum with such respect and patience. They have all gone above and beyond to help her settle and have also welcomed me into the Churchill family!
We feel very lucky that we found Churchill House.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for leaving a review for us. We appreciate your feedback!
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Review from Gerrard M (Son of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had lived in Churchill house for over 5 years. She passed away there last Friday. Her care throughout her time there was exceptional all the nursing and ancillary staff were compassionate, friendly, caring and professional. My brother and I both worked as health care professionals (over 80 years
between us) and he now commissions care services, we were both impressed by the excellence of the care she received in Churchill House and I cannot recommend them highly enough.
Residents have multiple activities to take part in over the week and these activities do actually take place. Sadly in the last two years, Mum was bedbound but there was no restriction on when I or my brother could visit which meant a lot as we could just pop in to see her.
The facilities internally and externally are very well cared for and nothing was too much trouble for the staff. I am not sure that I can put easily into words how well cared for my mum was other than to say outstanding and thank you.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for reviewing us. Best wishes from the team at Churchill House.
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Review from C H (Friend of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is a resident at Churchill House, I visit her every week. I must say that I enjoy spending time there. The atmosphere is always so welcoming, the lounge has lovely guinea pigs that we love watching and I can see that one lady in particular takes good care of them! We sometimes sit in the garden
which is a pleasant place to be, we laugh at the maintenance man who is always friendly. Based upon my experience as a visitor and what my friend has told me, I would recommend Churchill House.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for your feedback, we appreciate it!
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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Churchill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for Churchill House Care Home is calculated as follows: ( (211 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 271 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Churchill House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Jan 2026

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (3)

Selina

Selina Broome

Job Title: Manager Joined: 2011

Selina took over the role of Home Manager at Churchill House in October 2025, having previously served as Deputy Manager.
With more than a decade of experience at the home, Selina brings continuity, deep knowledge and a genuine passion for high-quality care.


Selina joined Churchill House in 2011 as a Registered Mental Health Nurse and has progressed through a number of senior roles, developing her leadership skills alongside a strong clinical foundation. Her journey through the organisation has given her a thorough understanding of the home, the residents and the dedicated team who support them.


Throughout her career, Selina has remained committed to delivering person-centred care that promotes dignity, independence and choice. She is particularly passionate about supporting residents’ mental health and wellbeing, dementia care, and creating a warm, inclusive environment where residents feel safe, valued and listened to.


As Home Manager, Selina is focused on maintaining high standards of care, supporting staff development and continuing to enhance the quality of life for everyone who calls Churchill House home.

Bryony

Bryony Edenborough

Job Title: Deputy Manager Joined: 2006

Bryony is the non-clinical Deputy Manager at Churchill House and has been part of the home’s journey for an impressive 20 years. She began her career with us working part-time as a Kitchen Assistant before progressing into the role of Office Manager and, more recently, stepping up to Deputy Manager.


Highly organised with a keen eye for detail, Bryony helps ensure the home runs smoothly. She is known for her creative approach, strong work ethic and commitment to high standards — qualities that colleagues often joke make her a bit of a “control freak”.


Alongside her career, Bryony studied at university and achieved a BA (Hons) degree in Jewellery and Silversmithing. She continues to develop her leadership skills and is currently studying for a Level 5 qualification in Leadership and Management for Adult Care, reflecting her ongoing commitment to learning and to providing high quality care and support.

Jayne

Jayne Brown

Job Title: Senior Nurse Joined: 2015

Jayne is a Senior Nurse at Churchill House and has a long and special history with the home. She was one of the very first members of staff when Churchill House opened in 1995, starting her career here as a Night Care Assistant.


Driven by her passion for care, Jayne went on to study nursing and qualified as a Registered General Nurse. She then spent over 20 years working within the NHS, gaining a wealth of clinical experience and knowledge across her nursing career. After many years away, Jayne was delighted to return to her roots and rejoin Churchill House, this time as a Senior Nurse.


Jayne is known for her warm, friendly nature and her ability to build strong, trusting relationships with both residents and their families. She loves to chat and believes that taking the time to really get to know people is at the heart of excellent care. Her experience, approachability and genuine kindness make her a hugely valued member of the team.


In addition to her senior nursing role, Jayne is also Churchill House’s dedicated end-of-life Butterfly nurse. In this role, she provides compassionate support to residents and their loved ones during the end of life, helping to ensure comfort, dignity and reassurance at what can be a very emotional time. Jayne’s calm presence and kindness make a meaningful difference to families when they need it most.

Frequently Asked Questions about Churchill House Care Home

What types of Care is Churchill House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Churchill House Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Churchill House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Churchill House Care Home to the centre of Ludlow?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Churchill House Care Home to verify any information. View our terms and conditions. Churchill House Care Home has an Enhanced Service - more info.