Churchill House

Keepside Close, Ludlow SY8 1EL

Churchill House provides a warm and caring place for residents to relax and enjoy living in. The care home delivers person centred care to ensure the needs of each resident are met and continually adapted as their care needs change or develop.

Most of the home’s bedrooms have en suite facilities and residents are encouraged to bring personal belongings with them to promote a feeling of being at home.

Fresh food is used to create tasty and nutritional meals every day at Churchill House, and any special requirements a resident has are always met.

The team of full and part time staff work hard to provide high quality care assistance to all of their residents. Care assistants are given the opportunity to learn and train about care to ensure continual learning takes place.

Group: Jubilee Care Ltd

Person in charge: Heather Stanford (General Manager)

Local Authority / Social Services: Shropshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Non Smoking. Ages 18+.

Languages Spoken by Staff (other than English): Polish, Romanian, Tagalog

Single Rooms: 58

Shared Rooms: 2

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single £800 – £850 , Personal Care Shared (per person) £750 – £800 Nursing Care Single £900 – £1000 , Nursing Care Shared (per person) £850 – £900 (These prices are only a guideline, please contact Churchill House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Churchill House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Churchill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Churchill House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.647 for Churchill House is calculated as follows: ( (149 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 215 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.645 Points relating to the number of positive Reviews for Churchill House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.4 Target = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Churchill House has a Review Score of 9.3 (9.292) from 18 Reviews


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Churchill House?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Churchill House

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Stepdaughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Churchill House Nursing Home has very professional, kind and caring staff throughout the home.
They were very good to mum in the home of the last few months of her life right up to her passing away.

How likely would you be to recommend Churchill House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My friend has been a resident for 12 months. Initially, it was difficult for her to settle, but thanks to the kindness and care of the staff, she has accepted things and is settled. The only negative thing she has mentioned is the quality of the food. I saw the remains of her main course at lunchtime on Wednesday 28th February. I have rarely seen anything more anaemic or unappetising.

How likely would you be to recommend Churchill House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Heather Stanford, General Manager at Churchill House responded to this review on 10 Apr 2018:

The comments have been noted and we appreciate her positive comments but are a little disappointed that she felt the meal on the 28th February was not satisfactory. I have spoken to the service user who has not raised any concerns and appreciates that with 62 residents it is hard to please everyone all of the time, she is generally happy with our meal provision.

Churchill House feels as homely as a nursing home can be. Staff are all friendly and genuinely care for the residents.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My mother is very well looked after. The staff are excellent to her.
They have become part of our family.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother has been a resident in Churchill House for four years. She has settled in remarkably well. She does not participate in the numerous activities as she is unable to walk, now having to be hoisted. She is always kept clean, warm and comfortable. The staff are very pleasant to her and to us relatives. Her food, which is minced and mashed because of her teeth, is varied and good. She has plenty of drinks.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Very friendly and approachable staff and level of care is very good. Nursing patients suffering from dementia is very challenging and I have always found the staff to be very patient, understanding and well trained in this demanding role.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My Aunt has been at Churchill House for nearly two years. She is bedridden but thanks to the excellent care she has received she has never had a bedsore or other related problems. All the staff are friendly and caring, not only for those in their care but also for visiting family and friends.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Excellent food and overall general care. Good range of activities/entertainment provided. Pleasant environment and facilities. Staff levels appear good and staff are very friendly, polite and helpful and do their best to care for my mother.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

It is difficult to find fault with any aspect of Churchill House NursingHome. My mother and father went there in 2011. Father died in 2012. Find that my mother has been looked after and cared for in a most wonderful manner. Close attention has been paid to her needs, likes and dislikes. All staff have been kind and considerate. Her interest in gardening was kept alive by the time given to her by the gardener in the home. There is no doubt mother was part of the Churchill House "family". Her final weeks were unprecedented in the care and love shown to the mother. Her passing has been made the easier knowing and experiencing the amazing care and love shown to her.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

May 2011 both my mother and father were residents at Churchill House, my father passed away after one year. My mother made it her home until she died in March.
Living in Hampshire, visiting was not as often as had we lived more locally.
However the telephone became a lifeline, we rang regularly.
The staff would always fetch my mother to the phone or ring us back when it was more convenient (excellent service).
In the final stages, we were kept up to date on her condition on a regular basis.
I cannot say or do not have any complaints, only praise and would recommend this home to all.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I had an aunt who was in Churchill House for a couple of years a few years ago and had no hesitation in approaching them again when my dad needed care and support.

All of my family have been impressed with the entire staff with whom we've come into contact during what turned out to be less than a month, unfortunately. Whether it was cleaners and maintenance, carers, nurses or management, everyone showed a real sense of personal care about their role and, importantly, my dad who was treated with real dignity. He could not have been made more comfortable.

The only observation I'd perhaps make for their consideration is regarding the collection of personal belongings after a death. We didn't expect to be taken to dad's room, where he'd actually passed away. It would have been better to be asked if that was what we wanted. In our case, we'd have preferred to just have a box containing his personal effects prepared for our collection.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Whilst routine is essential, all caring phases (bedtime, mealtimes, bathing, visits from relatives and friends etc) were carried out with great sympathy and often humour.

How likely would you be to recommend Churchill House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Churchill House is an excellent home, having provided care for my mother since December 2014. The staff are all very caring, kind and compassionate. The surroundings and quality of the building are good.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

My stepmother was a resident at Churchill House from November 2015 to her death in August 2016. As well as providing excellent care and support Churchill House provided a homely environment, in which my stepmother was happy and content. The staff were all friendly and caring and we (the family) were welcomed to call in at any time. The fact that she was able to remain in her own room during any short bout of illness contributed to her well-being and contentment.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I am an 88-year-old resident (for over 4 years) and with the help of my husband, I have attempted to answer the questions posed but I wish to point out that there is no very good square which I would give to overall standard and that treated with dignity and staff both vary according to the nurse/staff involved, under facilities I would say my own room with en-suite is adequate for my needs. The food and drink is excellent nutritionally and my husband who visits me daily and enjoys the privilege of having 'tea' with me in my room marvels at the quantity and variety provided. Hence the EXTREMELY LIKELY.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Value for Money

Average Rating:   4.4 out of 5

The staff at Churchill House are warm and friendly and extremely caring to the residents. I have the utmost confidence in them to look after my Mum and she has improved since she moved in. I couldn't wish for a nicer place for my Mum to be living since she had her stroke. Without such a lovely place and such nice people, I would really be struggling. It has such a nice atmosphere as soon as you walk in.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I cannot recommend Churchill House enough. They cared for my mother until she passed away in February 2016 and now care for my father. They have made a very difficult time easier to deal with.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Thank you for providing such a happy, homely and secure environment for out stepmother for the last nine months of her life.
We were very impressed with the high standard of both nursing and social care given by all members of staff. We felt welcome to visit at any time without prior arrangement.

How likely would you be to recommend Churchill House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Churchill House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Churchill House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Churchill House