Churchill House, Ludlow, Shropshire
Churchill House, Ludlow, Shropshire
Churchill House, Ludlow, Shropshire

Churchill House provides a warm and caring place for residents to relax and enjoy living in. The care home delivers person centred care to ensure the needs of each resident are met and continually adapted as their care needs change or develop.

Most of the home’s bedrooms have en suite facilities and residents are encouraged to bring personal belongings with them to promote a feeling of being at home.

Fresh food is used to create tasty and nutritional meals every day at Churchill House, and any special requirements a resident has are always met.

The team of full and part time staff work hard to provide high quality care assistance to all of their residents. Care assistants are given the opportunity to learn and train about care to ensure continual learning takes place.

Group: Jubilee Care Ltd

Person in charge: Heather Stanford (General Manager)

Local Authority / Social Services: Shropshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Non Smoking. Ages 18+.

Languages Spoken by Staff (other than English): Polish, Romanian, Tagalog

Single Rooms: 58

Shared Rooms: 2

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single £800 – £850 , Personal Care Shared (per person) £750 – £800 Nursing Care Single £900 – £1000 , Nursing Care Shared (per person) £850 – £900 (These prices are only a guideline, please contact Churchill House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Churchill House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Churchill House has a Review Score of 8.1 (8.106)

The Review Score of 8.1 (maximum of 10) for Churchill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Churchill House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.695 for Churchill House is calculated as follows: ( (99 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 131 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.411 Points relating to the number of positive Reviews for Churchill House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.4 Target = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Churchill House?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Churchill House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Stepdaughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • more

It is difficult to find fault with any aspect of Churchill House NursingHome. My mother and father went there in 2011. Father died in 2012. Find that my mother has been looked after and cared for in a most wonderful manner. Close attention has been paid to her needs, likes and dislikes. All staff have been kind and considerate. Her interest in gardening was kept alive by the time given to her by the gardener in the home. There is no doubt mother was part of the Churchill House "family". Her final weeks were unprecedented in the care and love shown to the mother. Her passing has been made the easier knowing and experiencing the amazing care and love shown to her.

How likely would you be to recommend Churchill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

May 2011 both my mother and father were residents at Churchill House, my father passed away after one year. My mother made it her home until she died in March.
Living in Hampshire, visiting was not as often as had we lived more locally.
However the telephone became a lifeline, we rang regularly.
The staff would always fetch my mother to the phone or ring us back when it was more convenient (excellent service).
In the final stages, we were kept up to date on her condition on a regular basis.
I cannot say or do not have any complaints, only praise and would recommend this home to all.

How likely would you be to recommend Churchill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had an aunt who was in Churchill House for a couple of years a few years ago and had no hesitation in approaching them again when my dad needed care and support.

All of my family have been impressed with the entire staff with whom we've come into contact during what turned out to be less than a month, unfortunately. Whether it was cleaners and maintenance, carers, nurses or management, everyone showed a real sense of personal care about their role and, importantly, my dad who was treated with real dignity. He could not have been made more comfortable.

The only observation I'd perhaps make for their consideration is regarding the collection of personal belongings after a death. We didn't expect to be taken to dad's room, where he'd actually passed away. It would have been better to be asked if that was what we wanted. In our case, we'd have preferred to just have a box containing his personal effects prepared for our collection.

How likely would you be to recommend Churchill House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Whilst routine is essential, all caring phases (bedtime, mealtimes, bathing, visits from relatives and friends etc) were carried out with great sympathy and often humour.

How likely would you be to recommend Churchill House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Churchill House is an excellent home, having provided care for my mother since December 2014. The staff are all very caring, kind and compassionate. The surroundings and quality of the building are good.

How likely would you be to recommend Churchill House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My stepmother was a resident at Churchill House from November 2015 to her death in August 2016. As well as providing excellent care and support Churchill House provided a homely environment, in which my stepmother was happy and content. The staff were all friendly and caring and we (the family) were welcomed to call in at any time. The fact that she was able to remain in her own room during any short bout of illness contributed to her well-being and contentment.

How likely would you be to recommend Churchill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am an 88-year-old resident (for over 4 years) and with the help of my husband, I have attempted to answer the questions posed but I wish to point out that there is no very good square which I would give to overall standard and that treated with dignity and staff both vary according to the nurse/staff involved, under facilities I would say my own room with en-suite is adequate for my needs. The food and drink is excellent nutritionally and my husband who visits me daily and enjoys the privilege of having 'tea' with me in my room marvels at the quantity and variety provided. Hence the EXTREMELY LIKELY.

How likely would you be to recommend Churchill House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

The staff at Churchill House are warm and friendly and extremely caring to the residents. I have the utmost confidence in them to look after my Mum and she has improved since she moved in. I couldn't wish for a nicer place for my Mum to be living since she had her stroke. Without such a lovely place and such nice people, I would really be struggling. It has such a nice atmosphere as soon as you walk in.

How likely would you be to recommend Churchill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always very friendly and welcoming and I consider the care and kindness shown to the residents toe very good. The general appearance of the home could do with some modernising and I think that the menus need to include more seasonal foods, especially fruit, and that the presentation could be improved. Overall I am ver happy with the home and the very good staff who are kind to my mother.

How likely would you be to recommend Churchill House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I cannot recommend Churchill House enough. They cared for my mother until she passed away in February 2016 and now care for my father. They have made a very difficult time easier to deal with.

How likely would you be to recommend Churchill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you for providing such a happy, homely and secure environment for out stepmother for the last nine months of her life.
We were very impressed with the high standard of both nursing and social care given by all members of staff. We felt welcome to visit at any time without prior arrangement.

How likely would you be to recommend Churchill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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