Churchill House Care Home

Keepside Close, Ludlow SY8 1EL
Review Us
9.7 80 Reviews
  • Churchill House Care Home, Ludlow
Churchill House is located in the historic market town of Ludlow which boasts a stunning castle, a fantastic weir on the river Teme, numerous historical sites and famous food festivals. This purpose-built care home offers a welcoming, homely atmosphere, thoughtfully combined with modern amenities to ensure guests feel comfortable, secure, and well cared for.

Churchill House is proud to offer a beautiful wrap-around garden that is at the heart of daily life. Residents are encouraged to enjoy the garden as often as possible, whether relaxing outdoors, socialising, or taking part in meaningful activities. The garden is full of colour throughout the summer months and was recognised as the winner of the Shrewsbury Care Home Garden Competition 2024.

The garden is also home to much-loved chickens and guinea pigs, who bring great joy to residents and are a popular part of everyday life. For those with a passion for gardening, the greenhouse allows residents in the Gardening Club to grow vegetables together, promoting wellbeing, purpose, and connection with nature. At Churchill House, the garden is more than just a space – it’s an experience to be shared and enjoyed by all.

The team of nurses and care staff are experienced and compassionate, working alongside all departments within the home to provide a warm, welcoming and friendly environment.

Life at Churchill House is vibrant and full of energy, with activities taking place every day—and often throughout the day. Residents and their families enjoy a wide range of events together, and the sound of laughter and joy is a familiar and heart-warming part of daily life here.
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Care Provided by Churchill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Churchill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Churchill House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Bayliss (Regional Operations Director)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are welcome throughout the day.

Parking

  • Churchill House have parking available for all visitors.

Churchill House Care Home Reviews (80)

9.7

Churchill House Care Home has a Review Score of 9.7 (9.705) out of 10, based on 23 reviews in the last 2 years.
Over all time Churchill House Care Home has 80 reviews.

Overall Experience
  • 64
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Date Published
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Reviewer Connection to Churchill House Care Home
  • 31
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  • 5
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Total of 80, showing 21-40
Review from Victoria S (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been resident here for nearly a year and we as a family are so grateful for the care and kindness Mum has received. Mum feels very at home here and there is a lovely family atmosphere whenever we visit. All the staff are kind, patient and caring and are a good team.
The daily timetable
of well-thought-out activities and events is great and the organisers go over and above to meet individual needs.
The nursing staff and carers are wonderful and it feels like they genuinely care.
The building and Mum's room are kept clean and the garden area is beautiful.
This is a very well-managed care home and I would definitely recommend it.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for leaving a review for us, we value your feedback. It is so pleasing to hear that you would recommend us.
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Review from C C (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to very poor health, my mother was unable to continue living at home and reluctantly went to Churchill, when she arrived she could not walk. Within a few weeks, she was able to walk with a frame without help, this was only due to the amazing care and attention she was given. She now takes part in
various activities such as flower arranging and different crafts the sort of thing she would never of done before. We have nothing but praise for the staff who have endless patience with the residents under difficult circumstances at times, but always happy to have a bit of banter and share a joke. Overall I would thoroughly recommend Churchill as a very caring and welcoming home to be.
Reply from Steve Evison, Manager at Churchill House Care HomeThankyou for your feedback. We are so pleased to hear you would recommend Churchill House.
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Review from Mike B (Son of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Churchill House provided outstanding care to my mum in her final months. Caring staff looked after her and went the extra mile to make her as content as she could be in the circumstances. Her room was kept clean, as indeed were the rest of the facilities. When Mum was more mobile the programmes of entertainment
and creativity were really enjoyed by Mum and delivered with care and love. In my experience a truly exceptional group of people in a lovely facility.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for your kind comments. We are truly grateful to hear such wonderful feedback.
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Review from Rachael C (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in the dementia wing of Churchill House and the staff were so kind and good with her. Her room was always clean and tidy when I visited, her hair was brushed and clean. The garden was always a favorite place to walk around with her and she liked the guinea pigs and chickens. We felt very
lucky that she had such good care for her last years of life.
Reply from Steve Evison, Manager at Churchill House Care HomeThank You for your kind feedback, we are so grateful to know that the fantastic care from our team is recognised. It really does mean a lot to us!
We will share your feedback with the whole team.
Best wishes,
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Review from R M (Son of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad received the utmost care and dignity in the last seven days after returning to Churchill House for palliative care after leaving the hospital. He had lived there for over eighteen months and had built some lovely relationships with the staff in his time there. I believe all at Churchill House
do a wonderful job of caring and nursing.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you so much for your feedback, this will be shared with the team. It was an absolute pleasure to care for your Dad and meet you all!
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Review from J N (Husband of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room is always clean and tidy. Staff always had time for residents and visitors. No restrictions (except Covid) for visitors. Staff always had time for visitors. Flowers were welcome.
Reply from Steve Evison, Manager at Churchill House Care HomeWe really appreciate your feedback, we are always striving to improve.
It is great to see that you have given us five stars for the overall experience at Churchill House.
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Review from Selina B (Wife of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I experienced nothing but kindness and good care towards my husband. He felt utterly safe in the home, whereas at home I think he felt afraid. He had a small, charming room with a view into the garden where he had a bird feeding station. I was always made to feel welcome and even, to my and his delight,
were able to take in our border terrier. His care at the end was wonderful.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for your kind words, it really does mean so much to us. This is why we do what we do.
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Review from Phil P (Friend of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very friendly and welcoming home and a great improvement on my friend's previous nursing home. It helps being purpose-built. The staff are very helpful and cheerful and appear very caring. The food appears good (I often feed him) and smells appetising. We have experience of several nursing
homes and we rate this one highly.
Reply from Steve Evison, Manager at Churchill House Care HomeThank you for the kind feedback about Churchill House. The team really appreciate your comments. We are so pleased that you rated the overall experience as five stars!
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Review from R B (Respite Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I entered the home for a two-week respite stay and was greeted by extremely friendly, helpful and efficient staff who made every effort to make my stay comfortable and an enjoyable experience - thank you!
The only negative was the 'hot drinks'. Tea/coffee was usually served in plastic beakers and
was often cold or only tepid.
Reply from Steve Evison, General Manager at Churchill House Care HomeThank you for the feedback about your experience of respite care, this will be shared with our care team and we will make the necessary changes to our service of hot drinks.
We are so pleased that your stay was a comfortable and enjoyable experience and hopefully can welcome you again one day.
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Review from Annabel M (Daughter of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was in Churchill House Care Home for thirteen months from May 2021, at the age of 99 years. She left her home of many years, as even with help she was struggling. She took a while to settle in, Covid restrictions didn't help but the staff were very good and eventually she settled well.
My
brother and I found the home to be very supportive, caring and always trying to help. They always encouraged her to socialise and take part in various activities arranged in-house.
The staff were lovely, very friendly and at the same time trying to care for her in the best possible way.
Latterly when her health deteriorated they tried so hard to sort all the various issues out. Her end-of-life care was very comforting for myself and my brother and helped so much at this difficult time.
Reply from Steve Evison, General Manager at Churchill House Care HomeThank you for your review. We appreciate the feedback and will share it with our team.
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Review from Sarah S (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although our mum was only in your care for a relatively short period of time, we can not thank you enough for the care that you provided to Mum and the compassion and support to us as a family. The standard of care provided by all staff, from auxiliary staff, nurses, care assistants and manager, has
been exemplary. Professional, compassionate and caring. Thank you all.
Reply from Steve Evison, General Manager at Churchill House Care HomeThank you for submitting a review. Your feedback will be shared with the team at Churchill House.
It is great to hear that our team provided an exemplary standard of care.
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Review from Denise W (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who was 96 and had Alzheimer's, spent the last six months of his life in Churchill House, and the care, kindness and compassion of all the staff there as well as the laughter they shared with him meant that those last six months were good ones. My sister and I will always be grateful for this,#
and also for the kindness and compassion shown to us. It was obvious to me during my visits that every resident was treated as an individual and made to feel that they mattered. Dad thought he was still in his own home, and I think he summed things up best when he said to me on one of my visits, 'well, I know I'm old and so will have to go into a home sometime, but for now, I'm very happy here'.
Reply from Steve Evison, General Manager at Churchill House Care HomeThank you so much for your kind words, it means so much to the team at Churchill House.
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Review from Janet T (Daughter of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father were both looked after by the staff at Churchill House Care Home in the last week (Mum) and year (Dad) of their lives. The care was compassionate and kind, of both of my parents and the family. The excellence of the palliative care for Dad was wonderful as was the reassurance Dad
was given when his dementia made him frightened. We are more than grateful.
Reply from Steve Evison, General Manager at Churchill House Care HomeWe really value your feedback, it means so much to the team. We have considered the areas where we have scored four stars and will focus on areas where improvements are required.
We are pleased to know how grateful you were for the care we provided for your parents.
Kind regards,
Churchill House.
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Review from R C (Niece of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt always seemed happy when visited. We would like to thank all the staff for their continued care. We appreciated the end of life care.
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Review from Linda H (Daughter of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Churchill House Care Home for end of life care. I cannot praise both the staff and the facility enough.
Room was clean, bright and nothing was too much trouble for either care or nursing staff.
I feel blessed that my dad spent his last days peaceful and comfortable.
Thank you to
all.
Cannot comment on food as fluids only.
Reply from Steve Evison, General Manager at Churchill House Care HomeThank you for your review, the feedback means a lot to the team at Churchill House.
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Review from S N (Nephew of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my aunt's time in the home since October 2019, she has received superlative care from the staff who go far beyond what might be deemed necessary to make the residents comfortable, reassured and happy. This sensitive care and attention to detail continued right up to my aunt's death.
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Review from L C (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked in found it homely and friendly. Everyone in the home always made time to tell me how mum was doing during COVID, and at hand to help with skype calls. Towards the end of mum's life, they ensured she was comfortable. Very supportive of myself and my husband which was a difficult
time at the end. Well done Churchill keep doing what you are doing.
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Review from Jane C (Daughter of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Churchill House looked after my mother for 2 years. She was very frail but was treated with care and compassion. She liked the staff and said that she enjoyed a joke with them. I found Churchill House to be an excellent home for my confused and frail mother.
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Review from M H (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff highly enough for their care of my mother since November 2017. My mother was happy at Churchill House, enjoying the trips out, the wide range of activities and the gardening club. The staff always had time to have a chat and laugh with residents and visitors. My mother referred
to the staff as her friends. I was always kept informed of any changes in my mother's health. I found the end of life care to be excellent. Even under Covid-19 restrictions I was allowed valuable time with Mum at the end. All the staff are professional and caring and have shown themselves to be truly outstanding. I would recommend Churchill House to everyone.
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Review from Mary P (Wife of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was not only professional in every area, but personal. Nurses and carers became friends, mine as well as my husbands. While he was unable to take advantage of many of the amenities and activities, he was always encouraged to do what he could. In particular, we were grateful for the excellent
specialised dementia and end of life care. An exceptional home.
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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Churchill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for Churchill House Care Home is calculated as follows: ( (211 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 271 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Churchill House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Jan 2026

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (3)

Selina

Selina Broome

Job Title: Manager Joined: 2011

Selina took over the role of Home Manager at Churchill House in October 2025, having previously served as Deputy Manager.
With more than a decade of experience at the home, Selina brings continuity, deep knowledge and a genuine passion for high-quality care.


Selina joined Churchill House in 2011 as a Registered Mental Health Nurse and has progressed through a number of senior roles, developing her leadership skills alongside a strong clinical foundation. Her journey through the organisation has given her a thorough understanding of the home, the residents and the dedicated team who support them.


Throughout her career, Selina has remained committed to delivering person-centred care that promotes dignity, independence and choice. She is particularly passionate about supporting residents’ mental health and wellbeing, dementia care, and creating a warm, inclusive environment where residents feel safe, valued and listened to.


As Home Manager, Selina is focused on maintaining high standards of care, supporting staff development and continuing to enhance the quality of life for everyone who calls Churchill House home.

Bryony

Bryony Edenborough

Job Title: Deputy Manager Joined: 2006

Bryony is the non-clinical Deputy Manager at Churchill House and has been part of the home’s journey for an impressive 20 years. She began her career with us working part-time as a Kitchen Assistant before progressing into the role of Office Manager and, more recently, stepping up to Deputy Manager.


Highly organised with a keen eye for detail, Bryony helps ensure the home runs smoothly. She is known for her creative approach, strong work ethic and commitment to high standards — qualities that colleagues often joke make her a bit of a “control freak”.


Alongside her career, Bryony studied at university and achieved a BA (Hons) degree in Jewellery and Silversmithing. She continues to develop her leadership skills and is currently studying for a Level 5 qualification in Leadership and Management for Adult Care, reflecting her ongoing commitment to learning and to providing high quality care and support.

Jayne

Jayne Brown

Job Title: Senior Nurse Joined: 2015

Jayne is a Senior Nurse at Churchill House and has a long and special history with the home. She was one of the very first members of staff when Churchill House opened in 1995, starting her career here as a Night Care Assistant.


Driven by her passion for care, Jayne went on to study nursing and qualified as a Registered General Nurse. She then spent over 20 years working within the NHS, gaining a wealth of clinical experience and knowledge across her nursing career. After many years away, Jayne was delighted to return to her roots and rejoin Churchill House, this time as a Senior Nurse.


Jayne is known for her warm, friendly nature and her ability to build strong, trusting relationships with both residents and their families. She loves to chat and believes that taking the time to really get to know people is at the heart of excellent care. Her experience, approachability and genuine kindness make her a hugely valued member of the team.


In addition to her senior nursing role, Jayne is also Churchill House’s dedicated end-of-life Butterfly nurse. In this role, she provides compassionate support to residents and their loved ones during the end of life, helping to ensure comfort, dignity and reassurance at what can be a very emotional time. Jayne’s calm presence and kindness make a meaningful difference to families when they need it most.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Churchill House Care Home to verify any information. View our terms and conditions. Churchill House Care Home has an Enhanced Service - more info.