Churchill House Care Home

Keepside Close, Ludlow SY8 1EL
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9.7 79 Reviews
  • Churchill House Care Home, Ludlow
Churchill House provides a warm and caring place for residents to relax and enjoy living in. The care home delivers person centred care to ensure the needs of each resident are met and continually adapted as their care needs change or develop.

Most of the home’s bedrooms have en suite facilities and residents are encouraged to bring personal belongings with them to promote a feeling of being at home.

Fresh food is used to create tasty and nutritional meals every day at Churchill House, and any special requirements a resident has are always met.

The team of full and part time staff work hard to provide high quality care assistance to all of their residents. Care assistants are given the opportunity to learn and train about care to ensure continual learning takes place.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Steve Evison (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Welcome visiting throughout the day, the home ask for mealtimes to be protected for all residents between the times of 12.00-13.30 and 16.30-18.00

Parking

  • Churchill House have parking available for all visitors.

Churchill House Care Home Reviews (79)

9.7

Churchill House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 23 reviews in the last 2 years.
Over all time Churchill House Care Home has 79 reviews.

Overall Experience
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  • 15
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Date Published
  • 79
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Reviewer Connection to Churchill House Care Home
  • 31
  • 19
  • 5
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  • 2
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  • 1
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Total of 79, showing 41-60
Review from S L (Daughter of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly we had to book our 91-year-old mother into Churchill House in March 2020. She was very poorly at the time, the care she received as a resident was wonderful. Then lockdown came, very sad we could not see Mum but whenever we rang to see how Mum was, all the staff were great at informing us all
about Mum.
Mum passed away in September 2020, we as a family were very pleased Mum was around kind and caring people.
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Review from G J (Son of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely the best. The care my father received was brilliant. All the staff were very professional and always had time for us on our visits.
Wonderful Churchill thank you for everything.
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Review from Sidney C (Son of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent one year at Churchill House. She passed away on January 10th 2020.
Before she was admitted to the care-home, Mum knew very little peace, with frequent falls, innumerable spells in hospital, and worsening vascular dementia. She was finally fast-tracked to Churchill House by the NHS
for end-of-life care.
Within 2 weeks, Mum had made a totally unexpected partial recovery, defying all the odds. This was clearly down to the exceptional skills and compassion of Churchill House staff. The round-the-clock care, stimulating activities, with the emphasis on 'living' and the 'here-and-now', all contributed to my mum living a further year - and with quality. She had found tranquility.
When my own time comes, should I need the same kind of care, I can only trust that my carers will be from the same egg as those who looked after my mother.
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Review from K I (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 2 and a half years my mother spent in the home the staff always treated her well and always in her best interests. She enjoyed the high-quality food and the many varied activities that were provided.
The home was a pleasant environment whether it was the bedrooms, dining room, lounges or
garden. As my mother approached the end of life the professionalism, care and compassion she was afforded by the staff who tended her were exemplary.
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Review from R E (Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a resident from March 22 to December 22, 2019, when he passed away in hospital. During my regular visits, I found all staff helpful, professional and friendly. The home had a good atmosphere, made visitors welcome, and appeared to work hard to make residents comfortable and content.
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Review from J H (Daughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care provided for my father for his end of life care. Staff so attentive to his needs and personal care. Also, so supportive to me, making sure I had everything I needed at such a traumatic time. Cannot thank them enough.
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Review from C G (Daughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident at Churchill House for 4 years and throughout that time, I have always found the staff to be very caring, kind and friendly. The home is very well led and all the staff are approachable at any time.
I found the end of life care to be excellent and I would have no hesitation
in recommending the home.
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Review from Julie W (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Churchill House in Ludlow provide the best care for my father after his operation. But more than that though, they are kind and compassionate and genuinely care about their residents.
We couldn't have asked for more.
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Review from Alison J (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Churchill House for 3 weeks for end of life care. His cancer was far advanced and very aggressive but the staff of Churchill House made all of us feel welcome at any time of day. Spent time to explain how his care would progress. All carers/nurses showed the greatest respect and
compassion to dad and us at this dreadful time.
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Review from Rosemary H (Wife of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Churchill House team are outstanding in the loving care they give to residents. Wonderfully led from the top but friendly and efficient all the way thought they are all always prepared to fo the extra mile. Their kindness and understanding allow my husband to retain his dignity and his happy smiling
personality which was a great comfort when visiting him. Their end of life care was particularly outstanding taking care of us as well as the patient in such a lovely sympathetic way.
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Review from Alexander B (Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I initially had hoped to remain in my own flat and was quite adamant. It was shown to me by my son and daughter in no uncertain manner that I was no longer able to.
On arrival in Churchill House, I was at first difficult, I was first sorted out by my daughter and the staff dealt with me very well I
was impressed. I consider myself lucky that I was sent here. ( My attitude is covered by the options below).
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Review from Peter L (Son of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The end of life care given to my mother was excellent and caring by everyone at Churchill House as it has been throughout her time there. She was made to feel special up until her final moment. I would recommend Churchill as a care home to anyone looking for a place for their loved one.
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Review from David E (Brother of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was treated with kindness. They showed extreme dignity towards his death. He was happy and comfortable. The staff treated all my family with kindness and helpfulness. Churchill House is run extremely well. It was always spotlessly clean. Thank God my brother spent his last days in there.
Thank you all so much.
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Review from Clare H (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently been a resident at Churchill House and my mother and myself have been grateful every day and remarked how lucky we felt that we had chosen that home for him to end his life in. The care he received was always of a very high standard, the staff were professional in their approach
and yet friendly and kind as well. I feel that all levels of staff were prepared to go above and beyond their duty and nothing was too much trouble for them. Considerations were made when my father displayed anxieties around the moving and handling equipment and a plan was put in place immediately to support him with this. Sadly my father's condition deteriorated more rapidly than expected and the support we received from the staff during his end of life care was exceptional.
My father always seemed happy whilst he was a resident, to the point that he thought he was in a hotel and that brought great relief to us as a family.
I cannot thank the staff enough for all they did for us, they are exceptional.
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Review from John B (Son of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care received by my father could not be faulted. Everyone at Churchill House gives first class service.
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Review from Elaine P (Daughter of Resident) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been looked after with extreme care, consideration and most importantly, love. It is never the easiest decision to place your relative in a care home but we were fortunate to choose Churchill House, Ludlow. Our mother was treated with the utmost dignity at all times and my brother and
I are extremely thankful to the very caring staff who looked after her.
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Review from Vick B (Daughter-in-law of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother in law was expertly looked after during her stay. The end of life care was exceptional and the staff, whilst professional, were caring towards her.
Every time we visited the staff were courteous and helpful. The room was bright with a lovely view of the gardens with bird tables and garden
art.
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Review from Ian L (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum arrived at the home, I felt she had fallen on her feet. She has always been shown kindness and I feel she is part of a bigger family. Recently, she caught a very nasty chest infection and was not expected to last the night. I was kept fully informed of her progress and allowed to remain in
her room overnight. The doctor was called and fortunately, the medicine allowed her to fight the infection to make a full recovery. Mum's nurses and carers showed tenderness, care and concern, applying themselves to her care with their usual professionalism. Although mum is bedridden and suffers from vascular dementia, this has made no difference to the care provided. I am happy to give Churchill House my fullest recommendation.
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Review from A C (Son of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The palliative care given to my father was excellent, they treated him with compassion and consideration. The staff were very good in the end. My family were most touched with the kindness of staff. I would not hesitate to recommend this nursing home to anyone.


Thank you!

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Review from A A (Stepdaughter of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My step-mother received very good care at Churchill House, particularly during her final illness.
The staff were respectful, kind and considerate.
When able our step-mother joined in various activities and the visiting clergy team seemed very caring.
End of life care was excellent.
Our visits were
never restricted, visiting at different times of day, we were greeted and acknowledged by the staff which we found very reassuring.
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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Churchill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Churchill House Care Home is calculated as follows: ( (215 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 269 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Churchill House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Steve

Steve Evison

Job Title: Registered Manager Joined: 2021

Hi, my name is Steve and I am the registered manager of Churchill House. I have worked in care for 25 years and have been a registered mental health nurse since 2005.


I am proud of Churchill House and the team for the amazing care they provide, it warms my heart to see our residents happy!


When I am not managing the care home, I enjoy spending time with my family and our 3 dogs.


I enjoy playing pool, playing the guitar and exploring the UK.

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