Churchill House Care Home

Keepside Close, Ludlow SY8 1EL
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9.7 79 Reviews
  • Churchill House Care Home, Ludlow
Churchill House provides a warm and caring place for residents to relax and enjoy living in. The care home delivers person centred care to ensure the needs of each resident are met and continually adapted as their care needs change or develop.

Most of the home’s bedrooms have en suite facilities and residents are encouraged to bring personal belongings with them to promote a feeling of being at home.

Fresh food is used to create tasty and nutritional meals every day at Churchill House, and any special requirements a resident has are always met.

The team of full and part time staff work hard to provide high quality care assistance to all of their residents. Care assistants are given the opportunity to learn and train about care to ensure continual learning takes place.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Steve Evison (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Welcome visiting throughout the day, the home ask for mealtimes to be protected for all residents between the times of 12.00-13.30 and 16.30-18.00

Parking

  • Churchill House have parking available for all visitors.

Churchill House Care Home Reviews (79)

9.7

Churchill House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 23 reviews in the last 2 years.
Over all time Churchill House Care Home has 79 reviews.

Overall Experience
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Date Published
  • 79
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Reviewer Connection to Churchill House Care Home
  • 31
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Total of 79, showing 61-79
Review from P J (Relative of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Churchill House supported a family member for nearly a year with care and consideration, including end of life support.
We always felt able to visit ay at any time with both staff and managers happy to discuss any questions or concerns we might have.
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Review from Michael F (Husband of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was dying of cancer and needed end of life nursing and support. All Churchill House staff we came into contact with were wonderful in every way. Professional, caring, friendly and compassionate. I could not recommend more highly. I thank them all from the bottom of my heart.
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Review from Louise A (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into Churchill House for end of life care. We couldn't fault the love and care he received from all the staff. He was treated with kindness and respect. The day he passed away I was with him and was looked after as well as dad was. Everything was explained well so I knew what to expect which
helped so much. We couldn't have asked for more. They do a fantastic job.
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Review from Gordon W (Son of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Churchill House were wonderful to Dad. His condition meant his quality of life was limited, but at Churchill House, he was able to have the best life he could. Dad's ability to communicate was limited, but we were always heartened to see his eyes light up and his lovely smile beam across his
face for the staff that came to his room. We could see how much he liked them. In his highly dependent state, we were always confident that Dad was being well cared for, treated with kindness and his dignity respected. The piece of mind was priceless to us.
As daily visitors, we were always given a friendly welcome by staff.
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Review from Ian H (Son of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for at Churchill House for 13 months until her, recent, death there. She had advanced dementia and breast cancer. Throughout her time there all members of the staff treated her with outstanding care, expertise and compassion. As a regular visitor I was also treated in the same way
- I could go in at any time and have my questions and concerns dealt with immediately and with understanding. The end of life care for both my mother and me was similarly excellent.
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Review from J W B (Son of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Churchill House Nursing Home has very professional, kind and caring staff throughout the home.
They were very good to mum in the home of the last few months of her life right up to her passing away.
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Review from Libby Y (Friend of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident for 12 months. Initially, it was difficult for her to settle, but thanks to the kindness and care of the staff, she has accepted things and is settled. The only negative thing she has mentioned is the quality of the food. I saw the remains of her main course at lunchtime
on Wednesday 28th February. I have rarely seen anything more anaemic or unappetising.
Reply from Heather Stanford, General Manager at Churchill House Care Home

The comments have been noted and we appreciate her positive comments but are a little disappointed that she felt the meal on the 28th February was not satisfactory. I have spoken to the service user who has not raised any concerns and appreciates that with 62 residents it is hard to please everyone all of the time, she is generally happy with our meal provision.

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Review from Pat R (Daughter-in-law of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very well looked after. The staff are excellent to her.
They have become part of our family.
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Review from M J (Daughter of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident in Churchill House for four years. She has settled in remarkably well. She does not participate in the numerous activities as she is unable to walk, now having to be hoisted. She is always kept clean, warm and comfortable. The staff are very pleasant to her and to us relatives.
Her food, which is minced and mashed because of her teeth, is varied and good. She has plenty of drinks.
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Review from Janet D (Niece of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has been at Churchill House for nearly two years. She is bedridden but thanks to the excellent care she has received she has never had a bedsore or other related problems. All the staff are friendly and caring, not only for those in their care but also for visiting family and friends.
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Review from Graham W (Son of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is difficult to find fault with any aspect of Churchill House NursingHome. My mother and father went there in 2011. Father died in 2012. Find that my mother has been looked after and cared for in a most wonderful manner. Close attention has been paid to her needs, likes and dislikes. All staff have
been kind and considerate. Her interest in gardening was kept alive by the time given to her by the gardener in the home. There is no doubt mother was part of the Churchill House "family". Her final weeks were unprecedented in the care and love shown to the mother. Her passing has been made the easier knowing and experiencing the amazing care and love shown to her.
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Review from P A (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
May 2011 both my mother and father were residents at Churchill House, my father passed away after one year. My mother made it her home until she died in March.
Living in Hampshire, visiting was not as often as had we lived more locally.
However the telephone became a lifeline, we rang regularly.
The
staff would always fetch my mother to the phone or ring us back when it was more convenient (excellent service).
In the final stages, we were kept up to date on her condition on a regular basis.
I cannot say or do not have any complaints, only praise and would recommend this home to all.
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Review from David N (Son of Resident) published on 31 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had an aunt who was in Churchill House for a couple of years a few years ago and had no hesitation in approaching them again when my dad needed care and support.


All of my family have been impressed with the entire staff with whom we've come into contact during what turned out to be less than a

month, unfortunately. Whether it was cleaners and maintenance, carers, nurses or management, everyone showed a real sense of personal care about their role and, importantly, my dad who was treated with real dignity. He could not have been made more comfortable.


The only observation I'd perhaps make for their consideration is regarding the collection of personal belongings after a death. We didn't expect to be taken to dad's room, where he'd actually passed away. It would have been better to be asked if that was what we wanted. In our case, we'd have preferred to just have a box containing his personal effects prepared for our collection.

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Review from Edwin C (Husband of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst routine is essential, all caring phases (bedtime, mealtimes, bathing, visits from relatives and friends etc) were carried out with great sympathy and often humour.
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Review from Adrian G (Son of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Churchill House is an excellent home, having provided care for my mother since December 2014. The staff are all very caring, kind and compassionate. The surroundings and quality of the building are good.
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Review from Carys P (Stepdaughter of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother was a resident at Churchill House from November 2015 to her death in August 2016. As well as providing excellent care and support Churchill House provided a homely environment, in which my stepmother was happy and content. The staff were all friendly and caring and we (the family) were
welcomed to call in at any time. The fact that she was able to remain in her own room during any short bout of illness contributed to her well-being and contentment.
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Review from Christine W (Resident) assisted by family/friend published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am an 88-year-old resident (for over 4 years) and with the help of my husband, I have attempted to answer the questions posed but I wish to point out that there is no very good square which I would give to overall standard and that treated with dignity and staff both vary according to the nurse/staff
involved, under facilities I would say my own room with en-suite is adequate for my needs. The food and drink is excellent nutritionally and my husband who visits me daily and enjoys the privilege of having 'tea' with me in my room marvels at the quantity and variety provided. Hence the EXTREMELY LIKELY.
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Review from Samantha K (Daughter of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Churchill House enough. They cared for my mother until she passed away in February 2016 and now care for my father. They have made a very difficult time easier to deal with.
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Review from E E (Stepdaughter of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for providing such a happy, homely and secure environment for out stepmother for the last nine months of her life.
We were very impressed with the high standard of both nursing and social care given by all members of staff. We felt welcome to visit at any time without prior arrangement.
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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Churchill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Churchill House Care Home is calculated as follows: ( (215 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 269 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Churchill House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Steve

Steve Evison

Job Title: Registered Manager Joined: 2021

Hi, my name is Steve and I am the registered manager of Churchill House. I have worked in care for 25 years and have been a registered mental health nurse since 2005.


I am proud of Churchill House and the team for the amazing care they provide, it warms my heart to see our residents happy!


When I am not managing the care home, I enjoy spending time with my family and our 3 dogs.


I enjoy playing pool, playing the guitar and exploring the UK.

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