Churchill House Care Home

The level of care received by my father could not be faulted. Everyone at Churchill House gives first class service.

My mother has been looked after with extreme care, consideration and most importantly, love. It is never the easiest decision to place your relative in a care home but we were fortunate to choose Churchill House, Ludlow. Our mother was treated with the utmost dignity at all times and my brother and I are extremely thankful to the very caring staff who looked after her.

Every time we visited the staff were courteous and helpful. The room was bright with a lovely view of the gardens with bird tables and garden art.

Since mum arrived at the home, I felt she had fallen on her feet. She has always been shown kindness and I feel she is part of a bigger family. Recently, she caught a very nasty chest infection and was not expected to last the night. I was kept fully informed of her progress and allowed to remain in her room overnight. The doctor was called and fortunately, the medicine allowed her to fight the infection to make a full recovery. Mum's nurses and carers showed tenderness, care and concern, applying themselves to her care with their usual professionalism. Although mum is bedridden and suffers from vascular dementia, this has made no difference to the care provided. I am happy to give Churchill House my fullest recommendation.

The palliative care given to my father was excellent, they treated him with compassion and consideration. The staff were very good in the end. My family were most touched with the kindness of staff. I would not hesitate to recommend this nursing home to anyone.

Thank you!

Our visits were never restricted, visiting at different times of day, we were greeted and acknowledged by the staff which we found very reassuring.

We always felt able to visit ay at any time with both staff and managers happy to discuss any questions or concerns we might have.

My wife was dying of cancer and needed end of life nursing and support. All Churchill House staff we came into contact with were wonderful in every way. Professional, caring, friendly and compassionate. I could not recommend more highly. I thank them all from the bottom of my heart.

Dad went into Churchill House for end of life care. We couldn't fault the love and care he received from all the staff. He was treated with kindness and respect. The day he passed away I was with him and was looked after as well as dad was. Everything was explained well so I knew what to expect which helped so much. We couldn't have asked for more. They do a fantastic job.

As daily visitors, we were always given a friendly welcome by staff.

My mother was cared for at Churchill House for 13 months until her, recent, death there. She had advanced dementia and breast cancer. Throughout her time there all members of the staff treated her with outstanding care, expertise and compassion. As a regular visitor I was also treated in the same way - I could go in at any time and have my questions and concerns dealt with immediately and with understanding. The end of life care for both my mother and me was similarly excellent.

They were very good to mum in the home of the last few months of her life right up to her passing away.

My friend has been a resident for 12 months. Initially, it was difficult for her to settle, but thanks to the kindness and care of the staff, she has accepted things and is settled. The only negative thing she has mentioned is the quality of the food. I saw the remains of her main course at lunchtime on Wednesday 28th February. I have rarely seen anything more anaemic or unappetising.

They have become part of our family.

My mother has been a resident in Churchill House for four years. She has settled in remarkably well. She does not participate in the numerous activities as she is unable to walk, now having to be hoisted. She is always kept clean, warm and comfortable. The staff are very pleasant to her and to us relatives. Her food, which is minced and mashed because of her teeth, is varied and good. She has plenty of drinks.

My Aunt has been at Churchill House for nearly two years. She is bedridden but thanks to the excellent care she has received she has never had a bedsore or other related problems. All the staff are friendly and caring, not only for those in their care but also for visiting family and friends.

It is difficult to find fault with any aspect of Churchill House NursingHome. My mother and father went there in 2011. Father died in 2012. Find that my mother has been looked after and cared for in a most wonderful manner. Close attention has been paid to her needs, likes and dislikes. All staff have been kind and considerate. Her interest in gardening was kept alive by the time given to her by the gardener in the home. There is no doubt mother was part of the Churchill House "family". Her final weeks were unprecedented in the care and love shown to the mother. Her passing has been made the easier knowing and experiencing the amazing care and love shown to her.

I cannot say or do not have any complaints, only praise and would recommend this home to all.

I had an aunt who was in Churchill House for a couple of years a few years ago and had no hesitation in approaching them again when my dad needed care and support.

All of my family have been impressed with the entire staff with whom we've come into contact during what turned out to be less than a month, unfortunately. Whether it was cleaners and maintenance, carers, nurses or management, everyone showed a real sense of personal care about their role and, importantly, my dad who was treated with real dignity. He could not have been made more comfortable.

The only observation I'd perhaps make for their consideration is regarding the collection of personal belongings after a death. We didn't expect to be taken to dad's room, where he'd actually passed away. It would have been better to be asked if that was what we wanted. In our case, we'd have preferred to just have a box containing his personal effects prepared for our collection.

Whilst routine is essential, all caring phases (bedtime, mealtimes, bathing, visits from relatives and friends etc) were carried out with great sympathy and often humour.