Lightmoor View

Brick Kiln Bank, Lightmoor, Telford TF7 5FN
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7.8 3 Reviews
  • Lightmoor View, Telford
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Care Provided by Lightmoor View

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are reviewed at our head office branch based in Shrewsbury

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Charlie Bowen (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)

Visiting

  • When a visitor comes to the home the home require them to buzz in and a member of staff will be on hand to let them know where their family member is. There is a visitor's book to sign in and out when they come to the home.

Parking

  • Parking onsite at care home

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Lightmoor View Reviews (3)

7.8

Lightmoor View has a Review Score of 7.8 (7.817) out of 10, based on 1 reviews in the last 2 years.
Over all time Lightmoor View has 3 reviews.

Overall Experience
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  • 1
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  • 2
Date Published
  • 3
  • 1
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Reviewer Connection to Lightmoor View
  • 2
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Total of 3, showing 1-3
Review from Victoria S (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Lightmoor since June 2025.
Prior to admission, mum's diet was very limited to mash/gravy, the occassional savoury item and sweet foods. Since mum's admission into Lightmoor she now eats fish, meat and pasta meals.
Mum has a lovely room with garden view.
Staff always friendly, patient
and helpful with mum despite the challenges with her anxiety and dementia.
Any issue or concern that i raise is taken on board and addressed. Communication is good.
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  • Care / Support
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  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from Mark W (Son of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was admitted into this care home just over a week ago. I visited him last Monday (I live and work many miles away so have to plan special trips) as he said he was being treated like a 'prisoner'.
When I visited him, I met the staff and gave him some money. I also put money in the office and
asked to ensure that dad's hair was cut which the staff assured me would happen as he was looking very dishevelled and unkempt.
I left, leaving my contact details with the staff.
On Thursday 30th, Dad called me to say he was not being cared for and wanted other people's numbers to help him get back home to his flat, as he was being neglected. He also said he was still trying to get a haircut.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Kerry B (Daughter of Resident) published on 22 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would never recommend this home to anyone. My dad was not kept safe by the staff even though he had a diagnosis of Alzheimer's and Vascular Dementia.
The food was fine but the care was not acceptable and the safeguarding was non-existent. Using a lot of agency staff does not give continuity with
residents.
Reply from Debbie Price, Operations Director at Lightmoor ViewAt the time concerns were raised they were fully investigated and a response sent to the family. The outcome of the investigation did not substantiate all of the concerns but lessons were learned and changes were put in place. We would like to thank the family for their feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.8 (7.817)

Overview of Review Score

The Review Score of 7.8 (7.817) out of 10 for Lightmoor View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Lightmoor View is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.067 Points relating to the number of positive Reviews for Lightmoor View is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 1 Positive Reviews ÷ 15 = 0.067
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lightmoor View

What types of Care is Lightmoor View registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lightmoor View have?

There are 75 Single Rooms.

What are the Facilities & Services at Lightmoor View?

Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lightmoor View to the centre of Telford?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lightmoor View to verify any information. View our terms and conditions. Lightmoor View has an Basic Service - more info.