Abbeywell Court Nursing and Residential Home

Dragon Square, Chesterton, Newcastle-under-Lyme ST5 7HL
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9.4 66 Reviews
  • Abbeywell Court Nursing and Residential Home, Newcastle-under-Lyme
Abbeywell Court Nursing Home is a perfect location for complex care needs like dementia or any challenging behavior. It is well equipped and resourced to provide individualized care with providing a lovely living atmosphere that visitors will enjoy.

Registered nurses, care assistants, senior care assistants, and ancillary workers make up a highly skilled team with experience caring for people with dementia.

With several events and activities planned, leisure walks in the garden, and en-suite bedrooms, the home does not forget its aim to create an active and enjoyable ambience giving residents the comfort of their house and caring staff like a family.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Crina Balot (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Dementia Nursing & Dementia Residential, CHC and Self funding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Abbeywell Court Nursing and Residential Home Reviews (66)

9.4

Abbeywell Court Nursing and Residential Home has a Review Score of 9.4 (9.449) out of 10, based on 11 reviews in the last 2 years.
Over all time Abbeywell Court Nursing and Residential Home has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbeywell Court Nursing and Residential Home
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Review from Chris W (Son of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over a year now, on the whole, she's as happy as I've ever seen her. The staff are very helpful and seem dedicated to their job, I'm regularly notified of any issues regarding health concerns or personal care. It is always a delight to visit Mum to see the various activities
taking place, knowing that she is cared for in every respect.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for your kind words! We're delighted to hear that your mum is happy and well cared for. Our team is dedicated to providing the best support and ensuring residents enjoy a fulfilling experience. Your feedback means a lot to us.

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Review from Yvonne T (Daughter of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Abbeywell Court Care Home for three years and I can say we have not had any issues with the care provided. The staff are on hand to help with any requests which are related to my mum's care and wellbeing.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for sharing your positive experience! We're so pleased to hear that you're happy with your mum's tailored care. Our team is always here to ensure residents feel comfortable and well looked after.

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Review from Wayne B (Son of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have no complaints whatsoever about Mum's treatment at Abbeywell Court Nursing and Residential Home. The staff work really hard and look after her really well. She likes living there and I am glad I decided on Abbeywell when I was looking for somewhere to care for her.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for your wonderful feedback! We're so pleased to hear that your mum is happy at Abbeywell Court. Our team truly appreciates your kind words.

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Review from K C (Daughter of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Abbeywell Court Nursing and Residential Home for just over a year and I'm pleased with her care. She is well settled and I know there are staff looking out for her. The staff are always polite and friendly and notify me if there are ever any issues.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for your lovely feedback. We're so pleased to hear that your mum is well-settled at Abbeywell Court. Our team truly appreciates your kind words and support.

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Review from T M (Daughter of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The hands on care by care staff is great always respectful and with dignity and empathy. However, ongoing longstanding issues with communication from senior staff and management makes the experience a tad frustrating.
Reply from Jankee Patel, Head Office at Abbeywell Court Nursing and Residential Home

Thank you for your kind works regarding our care staff and our care service. Our residents are really are our top priority and I am so pleased to hear the kind feedback regarding the dignity and empathy they are treated with. We are sorry to hear about your concerns regarding communication. We would welcome you to discuss with the Home Manager any specific concerns you have so these can be discussed.

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Review from James H (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always helpful and very caring towards their residents, my dad seems to be happy and well looked after.
My mum is always offered drinks and meals when I take her to visit my dad.
The home is always clean and tidy.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for your kind words. We're so pleased to hear that your dad is happy and well cared for. Our team strives to create a welcoming environment for both residents and their families. Your feedback is truly appreciated.

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Review from Samantha D (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Abbeywell Court Care Home for three years, and I can honestly say we have never encountered any issues with the care provided. The staff consistently treat her with love, kindness, respect, and dignity. The nursing staff are particularly commendable, always promptly
addressing any infections that arise.
Abbeywell Court offers daily activities to suit the residents' needs and summer day trips, which the residents thoroughly enjoy. The Deputy Manager is always available to address any concerns and is consistently supportive of the families.
However, while the care home provides excellent care, the facility itself appears outdated and in need of modernization. Unfortunately, the owner/management seems reluctant to make the necessary improvements.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for your thoughtful feedback. We're delighted to hear that your mother has received excellent care and that our staff continues to provide kindness and support. It's wonderful that she enjoys the activities and outings. We take all the feedback seriously, we will ensure your concerns are shared with the management team. Kind regards.

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Review from Alison H (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Abbeywell has been really helpful with my dad. Dad is comfortable there and seems to be ok with his care. His room is kept clean and tidy and there is always a member of staff in the day room, where he sits, to help if needed.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for your kind feedback. We're pleased to hear that your dad is comfortable and well cared for at Abbeywell. Our team is always here to provide support and ensure a welcoming environment.

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Review from Cate C (Friend of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I cared for our neighbour until he needed full-time care. I have worked in care for over 40 years and have seen both good and bad. Abbeywell is exceptional, it is very well run by a fabulous team. Everyone on the staff team is caring, kind and professional.
If you want a nursing home
with all the bells and whistles, this isn't it, but if want somewhere that is clean, comfortable and where all the staff will treat you or your loved one with kindness, dignity and respect, you cannot go wrong with Abbeywell. We are kept informed of our neighbour's needs ( he has no family so we are classed as his next of kin) by the wonderful nurses and management. Nothing is too much trouble. 5 stars.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for your heartfelt review and for entrusting us with the care of your neighbour. We will continue to ensure that your neighbour receives the best possible care. Kind regards.

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Review from M B (Sister of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister arrived at Abbeywell Court 4 years ago her behaviour was very challenging but this was managed well. Her needs were met in a kindly and compassionate manner. It was good to see that there were activities tailored to my sister's needs, even after her comprehension deteriorated greatly.
She was always included in the entertainment in the lounge. The furniture was very tired indeed. I was not 'next of kin' and would have liked emails to keep me up to date with regulations, particularly during Covid.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for sharing your experience with us. We are delighted to know your sister is comfortable with her tailored care plan, our team ensures to maintain a high standard of care. We will look into the concerns raised by you and take the necessary action that is required.
Kind regards.

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Review from P K (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, the home is a pleasant place to visit.
The staff are friendly and welcoming.
Special mention to the activities coordinator - she is very engaging with the residents/my mum. She is interested and stimulates them through being attuned to their needs and providing activities and materials
- games, dolls, etc - all appropriate for someone with dementia.
Thank you to the activities lady and all the staff team!
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for sharing your thoughts with us. We are happy to know that your mum is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.

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Review from D T (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has been at Abbeywell for 14 months, we had quite a few setbacks at first and I had quite a few meetings with the manager. However the last three months have been wonderful. The staff are regular, permanent staff and they are happy, polite and can't do enough for mum and us as a family. They
know mum and us as a family and our needs and likes. The entertainment and outings are outstanding and we have had two wonderful birthdays with mum here, made really personal with banners cakes drinks and birthday cake. Can't comment on food as we have never seen moms meals but she is really well looked after with drinks whenever we are there.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.


Kind regards,
Rahi.

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Review from Simone W (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom moved to Abbeywell right at Christmas time and I was so concerned how she would settle as she really had no idea she was in a home environment, I need not have worried, all the staff and management at this home are outstanding. My mom can be challenging in behaviours and they have shown patience
and coaxed her to allow help when needed, she loves getting her hair done and her mood has lifted so much since coming here.
Sadly, mom can’t remain as I live 300 miles away and I’m moving her closer to me to share precious time before dementia takes her away. But I would recommend this home to everyone.
Thank you all.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.


Kind regards,

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Review from K Z (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being my mum's carer for over four years I had to with a heavy heart choose a nursing home. I chose Abbeywell Court when I went to meet the manager, who is caring and reassuring and always has time to address any queries no matter how small. The staff helped to settle mum in are always welcoming,
kind, compassionate and caring and very hard working. I am always informed how mum is. I am so thankful that mum is a resident here and to know that the staff are so amazing with all they do.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards, Rahi.

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Review from David B (Son of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Abbeywell have always shown professionalism in the way they look after my dad, from the very first day they were so friendly and welcoming, there have been some challenges over the last 10 months with dad's behaviour but the team have only ever shown compassion to my dad and always kept
me updated.
Reply from Lorna Murphy, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for your continued support, it is appreciated by me and all of the team at Abbeywell Court.

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Review from J H (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff treated my dad with the utmost respect. They were very supportive of all the family at this very sad time. In all the time that my dad was at the home, he was given care second to none. All of the staff were considerate of his needs. I wouldn't hesitate to recommend the home.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Thank you for sharing your thoughts with us. We are happy to know that your dad is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team. Kind regards, Rahi.

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Review from Susan G (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Abbeywell Court just before Christmas last year after several weeks in hospital. My sister was Mum's primary caregiver but due to her complex needs, she could no longer be in her own home. I live abroad and this has been the first opportunity for me to visit because of covid restrictions.
I am so impressed by the caring staff and upbeat atmosphere within the home. It seems nothing is too much trouble and everyone goes above and beyond to ensure the residents' needs are met and they are happy. I am returning home knowing Mum is in very good hands.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential Home

Dear Susan, thank you for sharing your experience with us. We are happy to know your mum is well-cared and comfortable with us, we will strive to give her the best care in the future too. I will ensure your kind words are passed on to the home team. Best regards, Rahi.

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Review from J P (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my mum only had a few weeks at the home, I felt all her end of life needs were met.
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Review from Ewan D (Son of Resident) published on 21 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Abbeywell Court for approximately two and a half years now. Whilst the home was not the most 'new and shiny' we saw when choosing a new home for her, the atmosphere seemed very positive. It has remained so throughout her time there.
Upon every visit (most notably before
the covid restrictions when I could arrive at any time without giving notice), I have found my mother to be clean and well presented. The staff have always been very proactive and conscientious; the home is clearly well run. I would not hesitate to recommend this home to others.
Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hello Ewan, thank you for the review. Your feedback is very important for us. We always try our very best to make sure everyone we look after is safe and comfortable as much as possible. We also encourage and involve family with provision of the service. Thank you for your patience and ongoing support. Much appreciated.

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Review from Tracy K (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was transferred to Abbeywell Court as he was unable to go home from hospital (middle of the covid pandemic). It's been difficult as we haven't been able to visit under normal circumstances, but when we have visited we have been impressed with Dad's care, his appearance, and cleanliness. The staff
are all attentive and pleasant. Thank you. Dad has Parkinson's-related Dementia and can be difficult to deal with.
Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hello Tracy, thank you for the review. Your feedback is very important for us and helps us to review the areas where we need to. It is always good to hear that family is happy with our service and feel confident with us. We always try our very best to provide better quality of care and support for all our residents. Your ongoing support is much appreciated.

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Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Abbeywell Court Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.449 for Abbeywell Court Nursing and Residential Home is calculated as follows: ( (76 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 127 Ratings = 4.449
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeywell Court Nursing and Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Abbeywell Court Nursing and Residential Home

What types of Care is Abbeywell Court Nursing and Residential Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbeywell Court Nursing and Residential Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Abbeywell Court Nursing and Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeywell Court Nursing and Residential Home to the centre of Newcastle-under-Lyme?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeywell Court Nursing and Residential Home to verify any information. View our terms and conditions. Abbeywell Court Nursing and Residential Home has an Enhanced Service - more info.