Abbeywell Court Nursing and Residential Home

Although my aunt was only at Abbeywell Court for a relatively short time prior to her death, the nurses, management and keyworker contacted me daily to discuss any concerns and to give any updates they had relating to my aunt's care. I was so pleased to be able to spend time with my aunt to say goodbye to her prior to her passing away; the staff were so kind and caring and showed such compassion and dignity towards my aunt, and to be given the opportunity to do this at a time of such uncertainty regarding Covid19, such care was shown. I would not hesitate to recommend Abbeywell Court to anyone who is looking for a caring environment for a relative that I believe has a professional but friendly and family atmosphere.

My mum was a resident at Abbeywell for two and a half years until her passing last week. She suffered from Alzheimer's (8 years at the time of admittance) and required one to one care which she could not get at home. Whilst at Abbeywell she was treated kindly and with the utmost respect and dignity, interacted with daily and encouraged to join in such activities at the home as she was able. I believe that my mum enjoyed her time there once she had settled in, and I never had any cause for concern or complaint of her treatment there. Abbeywell is not a large care home and the feeling you have when you go in is that you are going into somebody's 'home'. This is reinforced by the management and staff who like to think of their residents as family and this is extended to family and friends of residents when they visit. I would recommend Abbeywell to anybody who has the need for this type of care.

Having had relatives placed in other care homes that were not good, I would not hesitate to recommend Abbeywell Court to anyone who is looking for a caring place for a relative. It seems well run, is clean and has a friendly, family atmosphere.

All of the staff at Abbeywell Court are extremely helpful and kind. I feel reassured that my nan is in safe hands due to the compassion, care and patience all the staff show towards her and other residents. The home appears clean and well run and my nan is well cared for. The staff always make us feel extremely welcome when we visit and I thoroughly appreciate the care that they have shown my nan.

Although my father was only at the home for 4 weeks, during this time the staff were really helpful, caring and always treated my father with dignity and compassion.

Mum loved it at Abbeywell and so did I. A little bit of heaven in an Alzheimer's world.

Mum was taken into Abbeywell Court on 1st April from Royal Stoke hospital as she had fallen at home and her main carer my dad had also become ill (he was diagnosed with glioblastoma and sadly died on 17th April after contracting covid 19). Mum received the absolute best care possible from all the staff. As we were unable to visit due to the restrictions the virus caused I was kept informed of her condition on a daily basis. Mum was not told of Dad's passing due to her advanced dementia as it would have upset her greatly and she would not have been able to recall what she had been told. Dad's funeral was on 6th May at 10.00 am and mum passed away shortly after at 2.05 pm the same day. I cannot thank the home enough for the wonderful care she received. Mum and dad are now back together forever. I would not hesitate to recommend Abbeywell Court to anyone. Wonderful staff giving a compassionate, caring service to its residents and their families. Thank you with all my heart xxx

When we, as a family, viewed this home prior to Mum having a place there, we were immedately aware of the high standard of care given by the staff. Mum spent the last 2 weeks of her life being cared for with dignity and love by very experienced staff. Nothing was too much trouble and they had the utmost patience in feeding Mum. We were always offered drinks for ourselves, meals if it was that time of the day, and the offer to have a bed overnight stay as Mum's condition worsened. After Mum's passing there was so much love, sympathy and efficiency in dealing with all that was needed.

My Mother moved into Abbeywell Court in November 2019. I was very impressed by the professionalism of all the staff I came across.I found all of them very dedicated to their work, The kindness, compassion and care that my mother received was of a very high standard. I was always kept up to date with any changes occurring relating to her care and wellbeing. I do consider that the staff go the extra mile with the residents and their families maximising their comfort, care and peace of mind. I cannot thank them enough for everything they did for my mother. I would recommend this home to anyone requiring EMI nursing care.

My dad was only in this care home for a short time before he passed away, but the care from the staff was first class who made him feel comfortable during his last days. My family and I were always made welcome when we visited and updated us on how he was.

During the time of her stay, the care she received was second to none - I can't speak highly enough about the staff, from the manager down, absolutely first class in every respect. Thanks for making her final time so happy.

Very good. Excellent.

Always made extremely welcome by all staff. All residents treated with respect and consideration. Should I suffer the dire effects of dementia, I cannot imagine a better place to receive care.

Mum is clean, safe and cared for extremely well. Any problems we encounter are acted upon immediately and staff are always cheerful and helpful. Mum seems happy when familiar carers walk into a room and speak to her. It is lovely to see her face light up with recognition.

My wife has been a resident at Abbeywell Court for two and a half years. Abbeywell is an excellent nursing home. It is very well run by a management team that is first class, it's team of carers look after the residents with love, patience and treat them with great dignity. There is a complete and varied programme of activities which are superbly organised. The whole of the staff, including the nursing staff, cleaners and cooks have one aim, to care for and make the residents happy and at home. I would recommend Abbeywell Court to anyone who wants peace of mind, knowing that their relatives are secure, well cared for and happy.

I have found Abbeywell Court staff to be very approachable and have lots of empathy for all residents. It is like a "family home environment" and am most pleased my father and I are part of it.

My mother suffers from very challenging conditions yet she is always calm, relaxed and as happy as can be expected whenever I visit. The assistance and attention she receives is first class and the opportunities she is given for enjoying visits and activities is far higher than anything she could hope for if she was still living in her own home.

Very welcoming, staff friendly and caring. Their care for their residents, they always seem to have resident best interest in mind. Management makes me feel that my uncle lives in a safe environment and that they follow all procedures to ensure this. The home itself feels like it needs some redecoration, as it looks tied in places, however, this isn't what looks after mY uncle, but to live in nice, clean, homely environment helps.

My mum moved into Abbeywell Court in March 2019 after a long spell in hospital and an assessment unit. She has mixed dementia and had been living independently until a fall sent her into hospital; once there she deteriorated both mentally and physically and developed paranoia and challenging behaviour. I visited several nursing homes which just did not feel right but as soon as I walked through the door of Abbeywell Court and met the manager I knew this would be the right place for her. She has found it very difficult to settle because of her dementia and can be very difficult at times but the staff have shown such patience and dedicated care for her. I live about 3 hours away and so it is really important that I know she is always safe and looked after and treated with respect. The activities co-ordinator is brilliant. Last week it was my mum's birthday and she organised a party for her which I and six of her friends were able to share with her and other residents.

Abbeywell is well staffed and everyone is courteous and helpful. The residents are well entertained and looked after. The decor and fit-out are a little old fashioned and the TV is a little loud (but I understand why). I am often made a coffee by staff but would prefer to do this myself. Despite being given the kitchen code there is rarely coffee/mugs in there. Overall, safe, secure and caring with good stimulation.