Abbeywell Court Nursing and Residential Home

Dragon Square, Chesterton, Newcastle-under-Lyme ST5 7HL
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9.4 72 Reviews
  • Abbeywell Court Nursing and Residential Home, Newcastle-under-Lyme
Abbeywell Court Nursing Home is a perfect location for complex care needs like dementia or any challenging behavior. It is well equipped and resourced to provide individualized care with providing a lovely living atmosphere that visitors will enjoy.

Registered nurses, care assistants, senior care assistants, and ancillary workers make up a highly skilled team with experience caring for people with dementia.

With several events and activities planned, leisure walks in the garden, and en-suite bedrooms, the home does not forget its aim to create an active and enjoyable ambience giving residents the comfort of their house and caring staff like a family.
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Care Provided by Abbeywell Court Nursing and Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200
The price(s) shown are provided by the care home. Contact Abbeywell Court Nursing and Residential Home for full pricing details and T&Cs.

Contact Abbeywell Court Nursing and Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Abbeywell Court Nursing and Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Crina Balot (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (10)

Abbeywell Court Nursing and Residential Home Reviews (72)

9.4

Abbeywell Court Nursing and Residential Home has a Review Score of 9.4 (9.356) out of 10, based on 16 reviews in the last 2 years.
Over all time Abbeywell Court Nursing and Residential Home has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbeywell Court Nursing and Residential Home
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Review from Carla W (Granddaughter of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Abbeywell Court are extremely helpful and kind. I feel reassured that my nan is in safe hands due to the compassion, care and patience all the staff show towards her and other residents. The home appears clean and well run and my nan is well cared for. The staff always make us feel
extremely welcome when we visit and I thoroughly appreciate the care that they have shown my nan.
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Review from Susan B (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my father was only at the home for 4 weeks, during this time the staff were really helpful, caring and always treated my father with dignity and compassion.
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Review from Christine P (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was blessed to live at Abbeywell Court for the past 3 years. I lost my Mum on 22 April this year during the COVID-19 pandemic. She did not have the virus which was down to the level and high standard of care which she received at Abbeywell Court.
They did their best to keep her safe. Unfortunately,
isolation does not help Alzheimer's sufferers. This could not be avoided and because she was kept safe I was allowed to be with her when she died for which I will be eternally thankful.
Abbeywell was heaven-sent for Mum and me. The residents are family to the staff at Abbeywell and treated as so. Loved and cared for very much. I cannot praise them enough.
Mum was 94 years of age on 9th April and the staff had a cake for her and celebrated without me as I was not allowed to be there. They sent me photos which I shall cherish forever.
Mum loved it at Abbeywell and so did I. A little bit of heaven in an Alzheimer's world.
Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential HomeHi Christine, Thank you very much for your kind words and honest opinion about us. We are glad that we had an opportunity to be involved in your mum's life. We continue to improve our service every day. Your experience with us will be useful and helpful for many others in the future. Once again thank you very much.
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Review from Jill S (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was taken into Abbeywell Court on 1st April from Royal Stoke hospital as she had fallen at home and her main carer my dad had also become ill (he was diagnosed with glioblastoma and sadly died on 17th April after contracting covid 19). Mum received the absolute best care possible from all the staff.
As we were unable to visit due to the restrictions the virus caused I was kept informed of her condition on a daily basis. Mum was not told of Dad's passing due to her advanced dementia as it would have upset her greatly and she would not have been able to recall what she had been told. Dad's funeral was on 6th May at 10.00 am and mum passed away shortly after at 2.05 pm the same day. I cannot thank the home enough for the wonderful care she received. Mum and dad are now back together forever. I would not hesitate to recommend Abbeywell Court to anyone. Wonderful staff giving a compassionate, caring service to its residents and their families. Thank you with all my heart xxx
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this very positive feedback which surely will boost the morale of all our staff in this very challenging situation. God bless us all.
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Review from R B (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we, as a family, viewed this home prior to Mum having a place there, we were immedately aware of the high standard of care given by the staff. Mum spent the last 2 weeks of her life being cared for with dignity and love by very experienced staff. Nothing was too much trouble and they had the utmost
patience in feeding Mum. We were always offered drinks for ourselves, meals if it was that time of the day, and the offer to have a bed overnight stay as Mum's condition worsened. After Mum's passing there was so much love, sympathy and efficiency in dealing with all that was needed.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you so very much for this heart felt and very positive feedback on how we cared for your beloved family member on end of life. We will continue to provide the best possible care both for residents and their families. God bless you always.
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Review from Jill P (Daughter of Resident) published on 17 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother moved into Abbeywell Court in November 2019. I was very impressed by the professionalism of all the staff I came across.I found all of them very dedicated to their work, The kindness, compassion and care that my mother received was of a very high standard. I was always kept up to date with
any changes occurring relating to her care and wellbeing. I do consider that the staff go the extra mile with the residents and their families maximising their comfort, care and peace of mind. I cannot thank them enough for everything they did for my mother. I would recommend this home to anyone requiring EMI nursing care.
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Review from J S (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was only in this care home for a short time before he passed away, but the care from the staff was first class who made him feel comfortable during his last days. My family and I were always made welcome when we visited and updated us on how he was.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this very positive care review. Rest assured that all of the members of our team will continue to provide the best possible care for the duration of their stay here. God bless us all.
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Review from Robert J (Brother of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in the home from April this year until she sadly passed away on December 15th 2019.
During the time of her stay, the care she received was second to none - I can't speak highly enough about the staff, from the manager down, absolutely first class in every respect. Thanks for making her
final time so happy.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very, very much for this very positive and wonderful care review. It is our privilege and honour to care for such a beautiful, pleasant, lovely and amazing lady. Rest assured that we will continue to provide the best possible care for all your loved ones. God bless us all.
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Review from Paul H (Son of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Excellent.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this positive review and the appreciation that you have extended to all our staff on how we care for your loved ones. We will continue to provide the best possible care as always. God bless us all.
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Review from Hilda H (Cousin of Resident) published on 5 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always made extremely welcome by all staff. All residents treated with respect and consideration. Should I suffer the dire effects of dementia, I cannot imagine a better place to receive care.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this very positive care review. We will continue to do our very best to provide the best possible care to your loved ones and support to their respective family members. God bless us always.
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Review from G N (Daughter of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is clean, safe and cared for extremely well. Any problems we encounter are acted upon immediately and staff are always cheerful and helpful. Mum seems happy when familiar carers walk into a room and speak to her. It is lovely to see her face light up with recognition.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this positive care review. Our team will continue to do our very best to provide the highest standard of care for your loved ones. God bless us all.
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Review from B C (Husband of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Abbeywell Court for two and a half years. Abbeywell is an excellent nursing home. It is very well run by a management team that is first class, it's team of carers look after the residents with love, patience and treat them with great dignity. There is a complete and varied
programme of activities which are superbly organised. The whole of the staff, including the nursing staff, cleaners and cooks have one aim, to care for and make the residents happy and at home. I would recommend Abbeywell Court to anyone who wants peace of mind, knowing that their relatives are secure, well cared for and happy.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this very positive care review. Our team will continue to work very hard in order to provide the best possible highest standard of care to each of our residents. God bless us all.
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Review from S W (Daughter of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering Abbeywell Court with my father, June 2018, I did not know how to react, do or expect. Not been in this situation before. We were made to feel at ease and given assurance.
I have found Abbeywell Court staff to be very approachable and have lots of empathy for all residents. It is like
a "family home environment" and am most pleased my father and I are part of it.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this positive review. Rest assured that we will do the very best we can to provide the highest standard of care for your loved one. God bless us all.
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Review from T G (Son of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother suffers from very challenging conditions yet she is always calm, relaxed and as happy as can be expected whenever I visit. The assistance and attention she receives is first class and the opportunities she is given for enjoying visits and activities is far higher than anything she could hope
for if she was still living in her own home.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this very positive care review. The rest of the care team will continue to provide the best possible care for your loved one. God bless us all.
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Review from S H (Niece of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming, staff friendly and caring. Their care for their residents, they always seem to have resident best interest in mind. Management makes me feel that my uncle lives in a safe environment and that they follow all procedures to ensure this. The home itself feels like it needs some redecoration,
as it looks tied in places, however, this isn't what looks after mY uncle, but to live in nice, clean, homely environment helps.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this morale lifting comment, on how hard our staff work for the best interest of each resident under our care. God bless us all.
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Review from Patricia (Daughter of Resident) published on 30 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Abbeywell Court in March 2019 after a long spell in hospital and an assessment unit. She has mixed dementia and had been living independently until a fall sent her into hospital; once there she deteriorated both mentally and physically and developed paranoia and challenging behaviour.
I visited several nursing homes which just did not feel right but as soon as I walked through the door of Abbeywell Court and met the manager I knew this would be the right place for her. She has found it very difficult to settle because of her dementia and can be very difficult at times but the staff have shown such patience and dedicated care for her. I live about 3 hours away and so it is really important that I know she is always safe and looked after and treated with respect. The activities co-ordinator is brilliant. Last week it was my mum's birthday and she organised a party for her which I and six of her friends were able to share with her and other residents.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this very nice review. All of us will continue to strive our very best to provide the best possible care to your loved one. God bless us all.
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Review from H W (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Abbeywell is well staffed and everyone is courteous and helpful. The residents are well entertained and looked after. The decor and fit-out are a little old fashioned and the TV is a little loud (but I understand why). I am often made a coffee by staff but would prefer to do this myself. Despite being
given the kitchen code there is rarely coffee/mugs in there. Overall, safe, secure and caring with good stimulation.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this wonderful review. We will continue to provide the best possible care and effective stimulation activities for all our residents. God bless us all.
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Review from J T (Granddaughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Abbeywell Court for the care and attention residents have, the staff are always busy, feeding, always on hand to calm residents if they get upset or agitated. Abbeywell Court, in my opinion, is excellently run because of A1 management and staff. The food is of excellent quality and
nutritious. The communication is excellent. I've had no worries or stress over my nan because I know she gets all the care and attention she needs. 10/10.
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Review from Robert T (Husband of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff helpful and cheerful, always come if needed and do their best to help the residents.
The activities organiser is always trying to get the residents involved in the outings and activities. All the staff work hard.
It's a good home.
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Review from Beryl C (Wife of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited this care home at least twice a week, sometimes more, over the past year and found my husband being looked after extremely well, always very clean and tidy. His room is always pristine. The staff are very attentive to his needs and have a cheery welcome for me and family. Also there is
a very clean smell, never an odour of urine, unlike other places I have visited.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much and rest assured that we will continue to provide the best possible care for your loved one always. God bless us all.
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Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Abbeywell Court Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.481 for Abbeywell Court Nursing and Residential Home is calculated as follows: ( (108 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 185 Ratings = 4.481
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Abbeywell Court Nursing and Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Crina

Crina Balot

Job Title: Home Manager Joined: 2023

As Home Manager at Abbeywell Court since August 2023, I bring over 11 years of extensive experience in elderly care, underpinned by my professional background as a Registered Nurse. I am committed to upholding the highest standards of care, ensuring the consistent delivery of safe, effective, and person-centred services for all residents.


I place strong emphasis on dignity, respect, and individualised care, striving to create an environment that promotes wellbeing, independence, and quality of life. My leadership approach is centred on professionalism, accountability, and continuous development, supporting staff to deliver compassionate care to the highest standard.


With a comprehensive understanding of the complex needs associated with elderly care, I work collaboratively with residents, families, and multidisciplinary teams to ensure care is responsive, respectful, and tailored to each individual. I am dedicated to maintaining excellence in practice, driving continuous improvement, and ensuring full compliance with regulatory standards.


My role is guided by a strong sense of responsibility, integrity, and commitment to providing a safe, supportive, and high-quality care environment.

Lacramioara

Lacramioara Andrei

Job Title: Deputy Manager Joined: 2024

I am a dedicated Deputy Manager at Abbeywell Court, committed to delivering high-quality, person-centred care. Since stepping into this role in February 2024, I have focused on being compassionate, supportive, and motivating to both staff and residents. As a Registered Nurse with over 11 years of experience across various care settings, I bring extensive knowledge and expertise, particularly in supporting individuals living with dementia.


I take pride in being a caring and compassionate companion, bringing warmth and kindness into everything I do. Outside of work, I enjoy spending time with my family and going on long walks, which help me maintain a positive and balanced approach to both life and work.

Melissa

Melissa Dalgarno

Job Title: Administrator Joined: 2025

I joined Abbeywell Court in April 2025 and have thoroughly enjoyed becoming part of such a dedicated and caring team. I take great pride in my role as an Administrator and consistently strive to go the extra mile to ensure that all tasks are carried out efficiently and to a high standard.


With over 16 years of experience in administrative roles, I bring a strong sense of organisation, attention to detail, and professionalism to my work. I am an enthusiastic, empathetic, and approachable individual, and I place great importance on building positive relationships with residents, their relatives, and colleagues. Creating a welcoming and supportive environment for everyone is at the heart of what I do.


I am passionate about delivering excellent service and supporting the smooth day-to-day running of the home. I am always keen to learn, develop, and contribute wherever I can.


Outside of work, I enjoy keeping active through sport and value spending quality time with my family, which helps me maintain a positive and balanced outlook.

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