Abbeywell Court Nursing and Residential Home

Dragon Square, Chesterton, Newcastle-under-Lyme ST5 7HL
Review Us
9.4 66 Reviews
  • Abbeywell Court Nursing and Residential Home, Newcastle-under-Lyme
Abbeywell Court Nursing Home is a perfect location for complex care needs like dementia or any challenging behavior. It is well equipped and resourced to provide individualized care with providing a lovely living atmosphere that visitors will enjoy.

Registered nurses, care assistants, senior care assistants, and ancillary workers make up a highly skilled team with experience caring for people with dementia.

With several events and activities planned, leisure walks in the garden, and en-suite bedrooms, the home does not forget its aim to create an active and enjoyable ambience giving residents the comfort of their house and caring staff like a family.
Show Abbeywell Court Nursing and Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Crina Balot (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Dementia Nursing & Dementia Residential, CHC and Self funding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Abbeywell Court Nursing and Residential Home Reviews (66)

9.4

Abbeywell Court Nursing and Residential Home has a Review Score of 9.4 (9.449) out of 10, based on 11 reviews in the last 2 years.
Over all time Abbeywell Court Nursing and Residential Home has 66 reviews.

Overall Experience
  • 52
  • 12
  • 2
  • 0
  • 0
Date Published
  • 66
  • 0
  • 8
  • 11
  • 55
Reviewer Connection to Abbeywell Court Nursing and Residential Home
  • 35
  • 12
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 41-60
Review from J S (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was only in this care home for a short time before he passed away, but the care from the staff was first class who made him feel comfortable during his last days. My family and I were always made welcome when we visited and updated us on how he was.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this very positive care review. Rest assured that all of the members of our team will continue to provide the best possible care for the duration of their stay here. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert J (Brother of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in the home from April this year until she sadly passed away on December 15th 2019.
During the time of her stay, the care she received was second to none - I can't speak highly enough about the staff, from the manager down, absolutely first class in every respect. Thanks for making her
final time so happy.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very, very much for this very positive and wonderful care review. It is our privilege and honour to care for such a beautiful, pleasant, lovely and amazing lady. Rest assured that we will continue to provide the best possible care for all your loved ones. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul H (Son of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Excellent.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this positive review and the appreciation that you have extended to all our staff on how we care for your loved ones. We will continue to provide the best possible care as always. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilda H (Cousin of Resident) published on 5 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always made extremely welcome by all staff. All residents treated with respect and consideration. Should I suffer the dire effects of dementia, I cannot imagine a better place to receive care.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this very positive care review. We will continue to do our very best to provide the best possible care to your loved ones and support to their respective family members. God bless us always.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G N (Daughter of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is clean, safe and cared for extremely well. Any problems we encounter are acted upon immediately and staff are always cheerful and helpful. Mum seems happy when familiar carers walk into a room and speak to her. It is lovely to see her face light up with recognition.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this positive care review. Our team will continue to do our very best to provide the highest standard of care for your loved ones. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B C (Husband of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Abbeywell Court for two and a half years. Abbeywell is an excellent nursing home. It is very well run by a management team that is first class, it's team of carers look after the residents with love, patience and treat them with great dignity. There is a complete and varied
programme of activities which are superbly organised. The whole of the staff, including the nursing staff, cleaners and cooks have one aim, to care for and make the residents happy and at home. I would recommend Abbeywell Court to anyone who wants peace of mind, knowing that their relatives are secure, well cared for and happy.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this very positive care review. Our team will continue to work very hard in order to provide the best possible highest standard of care to each of our residents. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Daughter of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering Abbeywell Court with my father, June 2018, I did not know how to react, do or expect. Not been in this situation before. We were made to feel at ease and given assurance.
I have found Abbeywell Court staff to be very approachable and have lots of empathy for all residents. It is like
a "family home environment" and am most pleased my father and I are part of it.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this positive review. Rest assured that we will do the very best we can to provide the highest standard of care for your loved one. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T G (Son of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother suffers from very challenging conditions yet she is always calm, relaxed and as happy as can be expected whenever I visit. The assistance and attention she receives is first class and the opportunities she is given for enjoying visits and activities is far higher than anything she could hope
for if she was still living in her own home.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this very positive care review. The rest of the care team will continue to provide the best possible care for your loved one. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Niece of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming, staff friendly and caring. Their care for their residents, they always seem to have resident best interest in mind. Management makes me feel that my uncle lives in a safe environment and that they follow all procedures to ensure this. The home itself feels like it needs some redecoration,
as it looks tied in places, however, this isn't what looks after mY uncle, but to live in nice, clean, homely environment helps.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this morale lifting comment, on how hard our staff work for the best interest of each resident under our care. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia (Daughter of Resident) published on 30 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Abbeywell Court in March 2019 after a long spell in hospital and an assessment unit. She has mixed dementia and had been living independently until a fall sent her into hospital; once there she deteriorated both mentally and physically and developed paranoia and challenging behaviour.
I visited several nursing homes which just did not feel right but as soon as I walked through the door of Abbeywell Court and met the manager I knew this would be the right place for her. She has found it very difficult to settle because of her dementia and can be very difficult at times but the staff have shown such patience and dedicated care for her. I live about 3 hours away and so it is really important that I know she is always safe and looked after and treated with respect. The activities co-ordinator is brilliant. Last week it was my mum's birthday and she organised a party for her which I and six of her friends were able to share with her and other residents.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this very nice review. All of us will continue to strive our very best to provide the best possible care to your loved one. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H W (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Abbeywell is well staffed and everyone is courteous and helpful. The residents are well entertained and looked after. The decor and fit-out are a little old fashioned and the TV is a little loud (but I understand why). I am often made a coffee by staff but would prefer to do this myself. Despite being
given the kitchen code there is rarely coffee/mugs in there. Overall, safe, secure and caring with good stimulation.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this wonderful review. We will continue to provide the best possible care and effective stimulation activities for all our residents. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J T (Granddaughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Abbeywell Court for the care and attention residents have, the staff are always busy, feeding, always on hand to calm residents if they get upset or agitated. Abbeywell Court, in my opinion, is excellently run because of A1 management and staff. The food is of excellent quality and
nutritious. The communication is excellent. I've had no worries or stress over my nan because I know she gets all the care and attention she needs. 10/10.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert T (Husband of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff helpful and cheerful, always come if needed and do their best to help the residents.
The activities organiser is always trying to get the residents involved in the outings and activities. All the staff work hard.
It's a good home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beryl C (Wife of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited this care home at least twice a week, sometimes more, over the past year and found my husband being looked after extremely well, always very clean and tidy. His room is always pristine. The staff are very attentive to his needs and have a cheery welcome for me and family. Also there is
a very clean smell, never an odour of urine, unlike other places I have visited.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much and rest assured that we will continue to provide the best possible care for your loved one always. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Doreen H (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very pleased that Mum is looked after by the superb team at Abbeywell Court. We cannot speak highly enough of the love, care, kindness, patience and understanding shown to Mum. We are safe in the knowledge that we are kept informed of all aspects of Mum's health and care.
I
visit most days and notice that this standard never falters. She celebrated her 100th birthday in December 2018 and they gave her such a wonderful day. We are always welcomed as a family and would recommend this nursing home to anyone looking for a placement in a nursing home for their loved one.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this wonderful review. Rest assured that all of our teams will continue to work very hard to provide the best possible care for all our residents. God bless us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda G (Daughter of Resident) published on 21 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Abbeywell Court in October 2017 suffering from late-stage Alzheimers. My family took great care to look at several nursing homes and we are so thankful we chose Abbeywell for her. The managers and staff are always welcoming, friendly and professional and work very hard to
make sure all residents and their families are well cared for. Some of the residents, including mum, could display challenging behaviour at times and this is handled in a patient and kind manner, showing a high level of training. We have witnessed many instances of amazing kindness from staff in difficult situations.
Sadly, our mum recently passed away and in her final weeks, the care and compassion shown to her and our family was wonderful. Medication was on hand and administered quickly and expertly. It was reassuring at the end of her life, mum was cared for by people she knew and who knew her well and wanted to do their best for her. We will always be grateful.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

All of us are overwhelmed, with joy in our hearts for this heartfelt appreciation and gratitude from the family of our beloved resident. We will continue to provide the best possible care and support to all our residents as well as to their respective family members.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew P (Grandson of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I totally agree with what my sister said in the previous review about the care given to our Nan. We couldn’t have wished for any more. The party that was put on for the residents and family at Christmas was really enjoyable, with a raffle, entertainment and a very good buffet afterwards. Can’t praise
the management and staff enough.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Once again, our heartfelt gratitude and many thanks to this very positive review. We also want to extend our gratefulness to all relatives and visitors who extended their support, donations and assistance to make our Christmas program possible and successful. We will continue to provide the best possible care to your loved one to the best of our abilities.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C K (Wife of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Husband was a resident here for 1 year. He had Alzheimer's and had become too unwell to be cared for at home. The management and staff here are dedicated and kind to the residents. The home is clean and the food provided is very good. The staff are dedicated to the residents and my Husband was always
nicely dressed and clean. There are activities for those able to participate and regular visits by a singer which is very enjoyable. When possible the residents are taken into the garden. My Husband died in December but I still go to the home to play the piano for them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo S (Daughter of Resident) published on 22 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding levels of care provided by all of the staff, not only with Dads needs but were also very supportive of the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley B (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care of residents is the most important consideration. Abbeywell is excellent. My mother has been a resident for 3 months and my confidence in the kindness, gentleness and patience of all staff is very high. Many of the staff are from ethnic backgrounds but their English is always good. Managers, nurses,
carers, cooks and laundry staff are very friendly and very efficient. I am always told of any health issues, a chest infection was very closely monitored by the doctor, I was kept informed of her condition from which she has recovered. I am very pleased with my mum's care, she has settled well and seems content. I can visit whenever I like, staff care of all the residents seems excellent. Activities are planned for each month and include local outings.
Reply from Mabel Santiago, Home Manager at Abbeywell Court Nursing and Residential Home

Our heartfelt thanks and appreciation for this review, and rest assured that we will continue to strive for the best possible care to our beloved residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Abbeywell Court Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.449 for Abbeywell Court Nursing and Residential Home is calculated as follows: ( (76 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 127 Ratings = 4.449
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeywell Court Nursing and Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeywell Court Nursing and Residential Home to verify any information. View our terms and conditions. Abbeywell Court Nursing and Residential Home has an Enhanced Service - more info.