Abbeywell Court Nursing and Residential Home

Dragon Square, Chesterton, Newcastle-under-Lyme ST5 7HL
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9.4 66 Reviews
  • Abbeywell Court Nursing and Residential Home, Newcastle-under-Lyme
Abbeywell Court Nursing Home is a perfect location for complex care needs like dementia or any challenging behavior. It is well equipped and resourced to provide individualized care with providing a lovely living atmosphere that visitors will enjoy.

Registered nurses, care assistants, senior care assistants, and ancillary workers make up a highly skilled team with experience caring for people with dementia.

With several events and activities planned, leisure walks in the garden, and en-suite bedrooms, the home does not forget its aim to create an active and enjoyable ambience giving residents the comfort of their house and caring staff like a family.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Crina Balot (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Dementia Nursing & Dementia Residential, CHC and Self funding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Abbeywell Court Nursing and Residential Home Reviews (66)

9.4

Abbeywell Court Nursing and Residential Home has a Review Score of 9.4 (9.449) out of 10, based on 11 reviews in the last 2 years.
Over all time Abbeywell Court Nursing and Residential Home has 66 reviews.

Overall Experience
  • 52
  • 12
  • 2
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Date Published
  • 66
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  • 8
  • 11
  • 55
Reviewer Connection to Abbeywell Court Nursing and Residential Home
  • 35
  • 12
  • 3
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  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
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  • 1
Total of 66, showing 61-66
Review from Carole N (Grandson of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My siblings and I are very pleased with the care and attention being given to our Mum who has late stage Alzheimer's Disease. All the staff are gentle, caring, helpful and hard working. Abbeywell Court is a very well run, safe and caring environment and we are all very glad to have found it.
Reply from Mabel Santiago, Home Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for your very positive feedback about Abbeywell Court. We continue to strive to provide excellent care to your loved ones.

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Review from Beverley S (Daughter-in-law of Resident) published on 16 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A year ago we were faced with the task of finding a Nursing Home for our father. We visited most homes in Staffordshire and left them feeling very apprehensive. Until we visited Abbeywell Court Nursing Home in Chesterton, Staffs.
Our first impressions were of a homely environment, lovely rooms and
spotlessly clean. We were not wrong. However, this homes biggest asset is their staff. They made huge efforts to strike a relationship not only with our father but ourselves also. Making us feel part of the ‘family’. We totally trusted them with his care at the same time knowing he was 100% safe.
Our family cannot thank the manager and her caring staff enough for how they helped us.
This care home is head and shoulders above the rest.
Reply from Mabel Santiago, Home Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for your kind words and appreciation for our staff and for the quality of care we provide here in Abbeywell Court.

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Review from Linda W (Daughter of Resident) published on 28 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very pleasant, clean and friendly environment with activities and occasional entertainment. Patients are treated with dignity and respect. The home is extremely well managed and visitors are made to feel welcome at any time.
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Review from Martin D (Son of Resident) published on 28 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over two months now so I feel well qualified to give this appraisal of Abbeywell. We as a family have regularly visited the home at various times during Mums residency, we have always found the home more than adequately staffed, with pleasant hard working people who always
ensure that residents and visitors alike are cared for with courtesy and respect. We viewed quite a few homes prior to trusting Abbeywell with Mums care and I for one haven't regretted our decision for one second.
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Review from Tina D (Daughter of Resident) published on 27 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first visit to Abbeywell was to check out prospective homes for Dad. As soon as I was let into the home I was greeted with happy smiley staff who continued to work while I was shown around. I got a really good feeling about the place and watched the staff interacting with the residents and knew
that Dad would be well cared for there.
During his time there, about 10 months, Dad was always treated with respect and dignity. He could be challenging at times but the staff handled situations professionally. His changing dietary needs were reviewed regularly and monitored well. The staff work hard and always made us welcome and during Dads final days they all showed care and compassion to us and Dad. I would not hesitate in recommending Abbeywell as it is by far the best place I saw and my gut feeling was right, they could not have done anymore to make Dads final few months more comfortable. Thank you to all at Abbeywell.
Reply from Mabel Santiago, Home Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for your lovely compliments and rest assured that we will continue to give our residents the best quality of care possible.

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Review from David S (Son of Resident) published on 6 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been very well cared for here since September 2016. She has complex physical and mental needs, so is quite challenging to care for. The care staff, nurses, support staff and Management are always caring, helpful and eager to engage both with residents and their relatives. Activities are
appropriate for the nature of the residents and are tailored to meet individual requirements. Resident rooms are not large, but are of an adequate size and have an en-suite (if appropriate). The cuisine is good and tailored to specific resident requirements. From my perspective, the Home is sufficiently small to facilitate a personal and caring environment - has two floors. It is close to the A34 and A500, which enables good access for visiting by car.
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Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Abbeywell Court Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.449 for Abbeywell Court Nursing and Residential Home is calculated as follows: ( (76 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 127 Ratings = 4.449
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeywell Court Nursing and Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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