Abbeywell Court Nursing and Residential Home

Dragon Square, Chesterton, Newcastle-under-Lyme ST5 7HL
Review Us
9.4 72 Reviews
  • Abbeywell Court Nursing and Residential Home, Newcastle-under-Lyme
Abbeywell Court Nursing Home is a perfect location for complex care needs like dementia or any challenging behavior. It is well equipped and resourced to provide individualized care with providing a lovely living atmosphere that visitors will enjoy.

Registered nurses, care assistants, senior care assistants, and ancillary workers make up a highly skilled team with experience caring for people with dementia.

With several events and activities planned, leisure walks in the garden, and en-suite bedrooms, the home does not forget its aim to create an active and enjoyable ambience giving residents the comfort of their house and caring staff like a family.
Show Abbeywell Court Nursing and Residential Home on the Map

Care Provided by Abbeywell Court Nursing and Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200
The price(s) shown are provided by the care home. Contact Abbeywell Court Nursing and Residential Home for full pricing details and T&Cs.

Contact Abbeywell Court Nursing and Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Abbeywell Court Nursing and Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Crina Balot (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (10)

Abbeywell Court Nursing and Residential Home Reviews (72)

9.4

Abbeywell Court Nursing and Residential Home has a Review Score of 9.4 (9.356) out of 10, based on 16 reviews in the last 2 years.
Over all time Abbeywell Court Nursing and Residential Home has 72 reviews.

Overall Experience
  • 56
  • 14
  • 2
  • 0
  • 0
Date Published
  • 72
  • 12
  • 12
  • 16
  • 56
Reviewer Connection to Abbeywell Court Nursing and Residential Home
  • 40
  • 12
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 72, showing 61-72
Review from Doreen H (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very pleased that Mum is looked after by the superb team at Abbeywell Court. We cannot speak highly enough of the love, care, kindness, patience and understanding shown to Mum. We are safe in the knowledge that we are kept informed of all aspects of Mum's health and care.
I
visit most days and notice that this standard never falters. She celebrated her 100th birthday in December 2018 and they gave her such a wonderful day. We are always welcomed as a family and would recommend this nursing home to anyone looking for a placement in a nursing home for their loved one.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeThank you very much for this wonderful review. Rest assured that all of our teams will continue to work very hard to provide the best possible care for all our residents. God bless us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda G (Daughter of Resident) published on 21 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Abbeywell Court in October 2017 suffering from late-stage Alzheimers. My family took great care to look at several nursing homes and we are so thankful we chose Abbeywell for her. The managers and staff are always welcoming, friendly and professional and work very hard to
make sure all residents and their families are well cared for. Some of the residents, including mum, could display challenging behaviour at times and this is handled in a patient and kind manner, showing a high level of training. We have witnessed many instances of amazing kindness from staff in difficult situations.
Sadly, our mum recently passed away and in her final weeks, the care and compassion shown to her and our family was wonderful. Medication was on hand and administered quickly and expertly. It was reassuring at the end of her life, mum was cared for by people she knew and who knew her well and wanted to do their best for her. We will always be grateful.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeAll of us are overwhelmed, with joy in our hearts for this heartfelt appreciation and gratitude from the family of our beloved resident. We will continue to provide the best possible care and support to all our residents as well as to their respective family members.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew P (Grandson of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I totally agree with what my sister said in the previous review about the care given to our Nan. We couldn’t have wished for any more. The party that was put on for the residents and family at Christmas was really enjoyable, with a raffle, entertainment and a very good buffet afterwards. Can’t praise
the management and staff enough.
Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential HomeOnce again, our heartfelt gratitude and many thanks to this very positive review. We also want to extend our gratefulness to all relatives and visitors who extended their support, donations and assistance to make our Christmas program possible and successful. We will continue to provide the best possible care to your loved one to the best of our abilities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C K (Wife of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Husband was a resident here for 1 year. He had Alzheimer's and had become too unwell to be cared for at home. The management and staff here are dedicated and kind to the residents. The home is clean and the food provided is very good. The staff are dedicated to the residents and my Husband was always
nicely dressed and clean. There are activities for those able to participate and regular visits by a singer which is very enjoyable. When possible the residents are taken into the garden. My Husband died in December but I still go to the home to play the piano for them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo S (Daughter of Resident) published on 22 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding levels of care provided by all of the staff, not only with Dads needs but were also very supportive of the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley B (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care of residents is the most important consideration. Abbeywell is excellent. My mother has been a resident for 3 months and my confidence in the kindness, gentleness and patience of all staff is very high. Many of the staff are from ethnic backgrounds but their English is always good. Managers, nurses,
carers, cooks and laundry staff are very friendly and very efficient. I am always told of any health issues, a chest infection was very closely monitored by the doctor, I was kept informed of her condition from which she has recovered. I am very pleased with my mum's care, she has settled well and seems content. I can visit whenever I like, staff care of all the residents seems excellent. Activities are planned for each month and include local outings.
Reply from Mabel Santiago, Home Manager at Abbeywell Court Nursing and Residential HomeOur heartfelt thanks and appreciation for this review, and rest assured that we will continue to strive for the best possible care to our beloved residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole N (Grandson of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My siblings and I are very pleased with the care and attention being given to our Mum who has late stage Alzheimer's Disease. All the staff are gentle, caring, helpful and hard working. Abbeywell Court is a very well run, safe and caring environment and we are all very glad to have found it.
Reply from Mabel Santiago, Home Manager at Abbeywell Court Nursing and Residential HomeThank you very much for your very positive feedback about Abbeywell Court. We continue to strive to provide excellent care to your loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley S (Daughter-in-law of Resident) published on 16 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A year ago we were faced with the task of finding a Nursing Home for our father. We visited most homes in Staffordshire and left them feeling very apprehensive. Until we visited Abbeywell Court Nursing Home in Chesterton, Staffs.
Our first impressions were of a homely environment, lovely rooms and
spotlessly clean. We were not wrong. However, this homes biggest asset is their staff. They made huge efforts to strike a relationship not only with our father but ourselves also. Making us feel part of the ‘family’. We totally trusted them with his care at the same time knowing he was 100% safe.
Our family cannot thank the manager and her caring staff enough for how they helped us.
This care home is head and shoulders above the rest.
Reply from Mabel Santiago, Home Manager at Abbeywell Court Nursing and Residential HomeThank you very much for your kind words and appreciation for our staff and for the quality of care we provide here in Abbeywell Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda W (Daughter of Resident) published on 28 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very pleasant, clean and friendly environment with activities and occasional entertainment. Patients are treated with dignity and respect. The home is extremely well managed and visitors are made to feel welcome at any time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin D (Son of Resident) published on 28 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over two months now so I feel well qualified to give this appraisal of Abbeywell. We as a family have regularly visited the home at various times during Mums residency, we have always found the home more than adequately staffed, with pleasant hard working people who always
ensure that residents and visitors alike are cared for with courtesy and respect. We viewed quite a few homes prior to trusting Abbeywell with Mums care and I for one haven't regretted our decision for one second.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina D (Daughter of Resident) published on 27 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first visit to Abbeywell was to check out prospective homes for Dad. As soon as I was let into the home I was greeted with happy smiley staff who continued to work while I was shown around. I got a really good feeling about the place and watched the staff interacting with the residents and knew
that Dad would be well cared for there.
During his time there, about 10 months, Dad was always treated with respect and dignity. He could be challenging at times but the staff handled situations professionally. His changing dietary needs were reviewed regularly and monitored well. The staff work hard and always made us welcome and during Dads final days they all showed care and compassion to us and Dad. I would not hesitate in recommending Abbeywell as it is by far the best place I saw and my gut feeling was right, they could not have done anymore to make Dads final few months more comfortable. Thank you to all at Abbeywell.
Reply from Mabel Santiago, Home Manager at Abbeywell Court Nursing and Residential HomeThank you very much for your lovely compliments and rest assured that we will continue to give our residents the best quality of care possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 6 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been very well cared for here since September 2016. She has complex physical and mental needs, so is quite challenging to care for. The care staff, nurses, support staff and Management are always caring, helpful and eager to engage both with residents and their relatives. Activities are
appropriate for the nature of the residents and are tailored to meet individual requirements. Resident rooms are not large, but are of an adequate size and have an en-suite (if appropriate). The cuisine is good and tailored to specific resident requirements. From my perspective, the Home is sufficiently small to facilitate a personal and caring environment - has two floors. It is close to the A34 and A500, which enables good access for visiting by car.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Abbeywell Court Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.481 for Abbeywell Court Nursing and Residential Home is calculated as follows: ( (108 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 185 Ratings = 4.481
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Abbeywell Court Nursing and Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

Crina

Crina Balot

Job Title: Home Manager Joined: 2023

As Home Manager at Abbeywell Court since August 2023, I bring over 11 years of extensive experience in elderly care, underpinned by my professional background as a Registered Nurse. I am committed to upholding the highest standards of care, ensuring the consistent delivery of safe, effective, and person-centred services for all residents.


I place strong emphasis on dignity, respect, and individualised care, striving to create an environment that promotes wellbeing, independence, and quality of life. My leadership approach is centred on professionalism, accountability, and continuous development, supporting staff to deliver compassionate care to the highest standard.


With a comprehensive understanding of the complex needs associated with elderly care, I work collaboratively with residents, families, and multidisciplinary teams to ensure care is responsive, respectful, and tailored to each individual. I am dedicated to maintaining excellence in practice, driving continuous improvement, and ensuring full compliance with regulatory standards.


My role is guided by a strong sense of responsibility, integrity, and commitment to providing a safe, supportive, and high-quality care environment.

Lacramioara

Lacramioara Andrei

Job Title: Deputy Manager Joined: 2024

I am a dedicated Deputy Manager at Abbeywell Court, committed to delivering high-quality, person-centred care. Since stepping into this role in February 2024, I have focused on being compassionate, supportive, and motivating to both staff and residents. As a Registered Nurse with over 11 years of experience across various care settings, I bring extensive knowledge and expertise, particularly in supporting individuals living with dementia.


I take pride in being a caring and compassionate companion, bringing warmth and kindness into everything I do. Outside of work, I enjoy spending time with my family and going on long walks, which help me maintain a positive and balanced approach to both life and work.

Melissa

Melissa Dalgarno

Job Title: Administrator Joined: 2025

I joined Abbeywell Court in April 2025 and have thoroughly enjoyed becoming part of such a dedicated and caring team. I take great pride in my role as an Administrator and consistently strive to go the extra mile to ensure that all tasks are carried out efficiently and to a high standard.


With over 16 years of experience in administrative roles, I bring a strong sense of organisation, attention to detail, and professionalism to my work. I am an enthusiastic, empathetic, and approachable individual, and I place great importance on building positive relationships with residents, their relatives, and colleagues. Creating a welcoming and supportive environment for everyone is at the heart of what I do.


I am passionate about delivering excellent service and supporting the smooth day-to-day running of the home. I am always keen to learn, develop, and contribute wherever I can.


Outside of work, I enjoy keeping active through sport and value spending quality time with my family, which helps me maintain a positive and balanced outlook.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeywell Court Nursing and Residential Home to verify any information. View our terms and conditions. Abbeywell Court Nursing and Residential Home has an Enhanced Service - more info.