Branston Court Care Home, Burton-on-Trent, Staffordshire
Branston Court Care Home, Burton-on-Trent, Staffordshire
Branston Court Care Home, Burton-on-Trent, Staffordshire

Branston Court provides professional care for adults with dementia, as well as offering nursing, palliative and respite care. A team of highly trained and experienced carers strive to deliver round the clock care and support for short or long term needs.

Branston Court residents are able to relax in delightful surroundings, with landscaped gardens and a patio area. Bedrooms provide comfortable accommodation and come with ensuite facilities and a 24 hour call system, as well views of the gardens.

Residents can choose whether to enjoy mealtimes in the dining rooms, the lounges or in the privacy of their own bedrooms. Freshly prepared meals are created to suit dietary needs and personal taste, and light snacks are available throughout the day and night.

A thriving programme of activities includes musical entertainment and pampering sessions as well as regular trips and outings. Hobbies are encouraged and residents also have the opportunity to take courses at the local college such as cooking or computing.

Group: HC-One

Person in charge: Jemma Mellon (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Czech, Polish

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Branston Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.7 Branston Court Care Home has a Review Score of 6.7 (6.686)

The Review Score of 6.7 (maximum of 10) for Branston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Branston Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 6 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.352 for Branston Court Care Home is calculated as follows: ( (36 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.352

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.334 Points relating to the number of positive Reviews for Branston Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667 , then divided by 2 = 0.334

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Branston Court Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Branston Court Care Home

  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Sister of Resident/Service User
    1

Branston Court has been an excellent home for my mother who suffers severe dementia. The staff are very caring and the home is well run. The rooms, food and surrounding are also very good.

How likely would you be to recommend Branston Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Branston Court Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Access to my mother's room can be challenging at times as other residents on the floor are free to roam and man are disorientated. Mother appears to receive good quality compassionate care from the staff and her room is generally kept tidy. Some of the clothing in my mother's wardrobe may not actually belong to her but is inevitable that items get mislaid in the laundry. Staff communicate with me openly regarding my mother's health and dementia condition. Overall I rate the care home highly.

How likely would you be to recommend Branston Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Branston Court Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

While the carers and ancillary staff remain kind and sympathetic to the residents, I am concerned that there have been three different managers in a year.

How likely would you be to recommend Branston Court Care Home? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Branston Court Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has been at Branston Court Care Home just under two years. She was diagnosed with Alzheimers and like most loving families we have found it a tough and emotional journey. However, since mum moved to Branston Court she has settled in really well and with the compassion and support of the brilliant staff she is happy and content with her life (well as much as Alzheimers will allow). Family life is also much better, knowing our lovely mother and grandmother to her five grandchildren is safe and being well looked after by a team of wonderful caring people in Branston Court Care Home.

How likely would you be to recommend Branston Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, customer services administrator at Branston Court Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff are helpful and informative, give you updates of health issues and general well being. They show an awareness of eating habits and keep records of food and drink intake, which is very reassuring. They enable family and friends to be part of the care which is empowering for the family. Staff are always happy to talk and are very approachable, very much an open door policy. The interaction of the staff and my sister is very positive and warm. They are always looking at improving her circumstances caused by the dementia and are proactive in finding solutions.

How likely would you be to recommend Branston Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Branston Court Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Branston Court was my salvation. The warmth and love and expertise in their field was brilliant. They gave me huge support at a difficult time and wonderful loving care to my husband. Each and every one of the staff and management, even the kitchen staff, housekeeper etc, were wonderful and treated my husband as a person. Thank you Branston Court.

How likely would you be to recommend Branston Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Branston Court Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Branston Court Care Home