Windsor House Care Home

Littleworth Road, Hednesford, Cannock WS12 1HY

Windsor House Care Home, Cannock, Staffordshire
Windsor House Care Home, Cannock, Staffordshire
Windsor House Care Home, Cannock, Staffordshire

Windsor House at Marquis Court is located in the Cannock suburb of Hednesford and has handy for shops, amenities, public transport and M6 motorway link.

This purpose built care home, provides nursing care for the mentally infirm elderly and social care for the frail elderly.

Accommodation is provided in single occupancy rooms, the majority of which have private toilet facilities. Some rooms are spacious enough for sharing.

Windsor House provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can dine the company of others at meal times, are available. Traditional home cooked meals using fresh produce are served with daily choices being available. Special diets can be catered for.

The home is visited on a regular basis by experienced hair stylists and a qualified chiropodist. Complementary therapies can also be arranged.

There is a varied programme of activities available for residents.

Group: Four Seasons Health Care

Person in charge: Kerry Craddock (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 46

Shared Rooms: 3

Rooms with ensuite WC: 49

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Lift

Latest Care Quality Commission* Report on Windsor House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Nov 2017

Vacancies Available

Reviews

7.9 Windsor House Care Home has a Review Score of 7.9 (7.871)

The Review Score of 7.9 (maximum of 10) for Windsor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Windsor House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.083 for Windsor House Care Home is calculated as follows: ( (13 Excellents x 5) + (13 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 36 Ratings = 4.083

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.788 Points relating to the number of positive Reviews for Windsor House Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10.4 Target = 0.288

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Windsor House Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Windsor House Care Home

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

My wife is being well looked after.
My only criticism would be that she is only showered once a week.

How likely would you be to recommend Windsor House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home responded to this review on 28 Sep 2017:

Thank you, for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Please let us know if there is anything else we can do for you; we are more than happy to help! We look forward to seeing you again on your next visit.

I have been very pleased with the overall ambience and care facilities at Windsor House. The staff are caring and attentive. They communicate well with relatives although the addition of a mobile phone would be useful so that text messages can be exchanged with the outside world when necessary. Apart from this, I don’t see how things could be improved.

How likely would you be to recommend Windsor House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home responded to this review on 15 Sep 2017:

Thank you, John, for your comments about your recent experience at Windsor House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Mother is content and happy in residence. I feel there is a shortage of staff putting pressure on members on duty and I have noticed staff leaving due to conditions as such. However, most staff do work hard and my mother's needs are being met with dignity for which I am grateful.

How likely would you be to recommend Windsor House Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

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