Windsor House Care Home

Littleworth Road, Hednesford, Cannock WS12 1HY

Windsor House Care Home is located in the Cannock suburb of Hednesford, close to the M6 motorway with public transport access and local shops nearby.

The service provides nursing care for people who live with more complex medical needs, whilst offering residential care for those who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking medications.

Nursing and residential care is also provided for those living with dementia.

Respite or short stay care is available to give family or friends a well-earned break.

A varied activities programme is provided to all residents and can include regular day trips, pet therapy, performances by local entertainers and shared activities within the local church.

Group: Four Seasons Health Care

Person in charge: Kerry Craddock (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 46

Shared Rooms: 3

Rooms with ensuite WC: 49

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Windsor House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Windsor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Windsor House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.213 for Windsor House Care Home is calculated as follows: ( (35 Excellents x 5) + (45 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.213

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.769 Points relating to the number of positive Reviews for Windsor House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.4 Target = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Windsor House Care Home has a Review Score of 9 (8.982) from 8 Reviews


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Windsor House Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Windsor House Care Home

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Cannot fault the care given to my sister, the carers are all very caring, compassionate. Think more can be done for interaction with residents on behalf of occupational therapy.

How likely would you be to recommend Windsor House Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home responded to this review on 06 Feb 2018:

Thank you for your wonderful feedback. We appreciate you taking the time to let us know how we are doing at Windsor House Care Home and are pleased to learn it has been so positive. We look forward to seeing you again soon. Have a wonderful day.

My husband has a type of Alzheimer's Dementia, he can't converse with me. Therefore, he can't make choices, he can be very difficult at times but I have to say, the management and staff are kind and caring at all times. If I have an issue it gets sorted, his room is basic but kept clean, he has everything he needs, food is good with plenty of drinks during the day. I know he is warm and safe where he is and help is at hand if needed. It's not easy to put a loved one into care but I think it's for the best and if I had to choose again, I would choose Windsor House.

How likely would you be to recommend Windsor House Care Home? Likely

Overall Standard

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home responded to this review on 31 Jan 2018:

Thank you, Kathleen, for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I think my mom is cared for very well. Staff are very nice.
Mom's room is clean.

How likely would you be to recommend Windsor House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home responded to this review on 29 Jan 2018:

Thank you, Sheila, for your comments about your experience at Windsor House Care Home. We really appreciate you letting us know how we are doing. We look forward to seeing you again soon. Take care.

Since being a resident at Windsor House for the last 5 years, I feel that my mother has been looked after in the best possible way to cope with her dementia and loss of sight.

How likely would you be to recommend Windsor House Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home responded to this review on 26 Jan 2018:

Thank you for sharing your experience of Windsor House Care Home. We are pleased to hear it has been so positive. Our number one priority is the care and wellbeing of every resident and we are are happy you have been able to see this for yourself. Thanks again for your feedback. Take care.

The staff are helpful and considerate to me and my wife. The management listens to any concerns and deals with them.

How likely would you be to recommend Windsor House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home responded to this review on 26 Jan 2018:

Thank you, David, for sharing your experience of Windsor House Care Home. We appreciate you taking the time to let us know how we are doing and are happy to hear that you have had such a positive experience. We look forward to seeing you again soon. Take care.

My wife is being well looked after.
My only criticism would be that she is only showered once a week.

How likely would you be to recommend Windsor House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home responded to this review on 28 Sep 2017:

Thank you, for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Please let us know if there is anything else we can do for you; we are more than happy to help! We look forward to seeing you again on your next visit.

I have been very pleased with the overall ambience and care facilities at Windsor House. The staff are caring and attentive. They communicate well with relatives although the addition of a mobile phone would be useful so that text messages can be exchanged with the outside world when necessary. Apart from this, I don’t see how things could be improved.

How likely would you be to recommend Windsor House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home responded to this review on 15 Sep 2017:

Thank you, John, for your comments about your recent experience at Windsor House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Mother is content and happy in residence. I feel there is a shortage of staff putting pressure on members on duty and I have noticed staff leaving due to conditions as such. However, most staff do work hard and my mother's needs are being met with dignity for which I am grateful.

How likely would you be to recommend Windsor House Care Home? Likely

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Average Rating:   3.3 out of 5

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