Windsor House Care Home

Littleworth Road, Hednesford, Cannock WS12 1HY
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30 Reviews
  • Windsor House Care Home, Cannock
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are calculated on assessed needs for each individual.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachel Hammond (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
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Windsor House Care Home Reviews (30)

Total of 30, showing 21-30

Over all time Windsor House Care Home has 30 reviews.

Overall Experience

  • 8
  • 19
  • 2
  • 1
  • 0

Date Published

30
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0
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30

Review from Christine H (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied with my mother's care. She is treated with respect, compassion and dignity.

Reply from Ronnie Cavanagh, Marketing at Windsor House Care Home

Thank you, Christine, for letting us know how we are doing at Windsor House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Pauline S (Sister of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and helpful.

Reply from Ronnie Cavanagh, Marketing at Windsor House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Paul W (Son of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hard working and very dedicated carers. A well-run establishment.

Reply from Ronnie Cavanagh, Marketing at Windsor House Care Home

Thank you, Paul, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Windsor House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J H (Sister of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the care given to my sister, the carers are all very caring, compassionate. Think more can be done for interaction with residents on behalf of occupational therapy.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home

Thank you for your wonderful feedback. We appreciate you taking the time to let us know how we are doing at Windsor House Care Home and are pleased to learn it has been so positive. We look forward to seeing you again soon. Have a wonderful day.

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Review from Kathleen R (Wife of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has a type of Alzheimer's Dementia, he can't converse with me. Therefore, he can't make choices, he can be very difficult at times but I have to say, the management and staff are kind and caring at all times. If I have an issue it gets sorted, his room is basic but kept clean, he has everything
he needs, food is good with plenty of drinks during the day. I know he is warm and safe where he is and help is at hand if needed. It's not easy to put a loved one into care but I think it's for the best and if I had to choose again, I would choose Windsor House.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home

Thank you, Kathleen, for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sheila W (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my mom is cared for very well. Staff are very nice.
Mom's room is clean.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home

Thank you, Sheila, for your comments about your experience at Windsor House Care Home. We really appreciate you letting us know how we are doing. We look forward to seeing you again soon. Take care.

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Review from David T (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful and considerate to me and my wife. The management listens to any concerns and deals with them.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home

Thank you, David, for sharing your experience of Windsor House Care Home. We appreciate you taking the time to let us know how we are doing and are happy to hear that you have had such a positive experience. We look forward to seeing you again soon. Take care.

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Review from A B (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since being a resident at Windsor House for the last 5 years, I feel that my mother has been looked after in the best possible way to cope with her dementia and loss of sight.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home

Thank you for sharing your experience of Windsor House Care Home. We are pleased to hear it has been so positive. Our number one priority is the care and wellbeing of every resident and we are are happy you have been able to see this for yourself. Thanks again for your feedback. Take care.

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Review from E B (Husband of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is being well looked after.
My only criticism would be that she is only showered once a week.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home

Thank you, for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Please let us know if there is anything else we can do for you; we are more than happy to help! We look forward to seeing you again on your next visit.

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Review from John P (Son of Resident) published on 15 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the overall ambience and care facilities at Windsor House. The staff are caring and attentive. They communicate well with relatives although the addition of a mobile phone would be useful so that text messages can be exchanged with the outside world when necessary. Apart
from this, I don’t see how things could be improved.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home

Thank you, John, for your comments about your recent experience at Windsor House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Treated with Dignity

Food & Drink

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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