Rider House Nursing Home, Burton-on-Trent, Staffordshire

Group: Your Health Ltd

Person in charge: Lesley Henney (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Assessment by Qualified Staff. Ages 18+.

Single Rooms: 41

Shared Rooms: 0

Rooms with ensuite WC: 12

Facilities & Services: Palliative Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rider House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Rider House Nursing Home has a Review Score of 9.3 (9.343)

The Review Score of 9.3 (maximum of 10) for Rider House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Rider House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.733 for Rider House Nursing Home is calculated as follows: ( (45 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.61 Points relating to the number of positive Reviews for Rider House Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.2 Target = 0.610

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rider House Nursing Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rider House Nursing Home

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mum lived at Rider House from July 2011 until her death in September 2016. She was always treated with great respect and dignity. In spite of her sometimes being "difficult" (impatient on her part) the care staff were wonderful - patient and caring. Since her death, I have volunteered at Rider House especially Friday afternoons (bingo caller) and at special activities (Christmas and summer fairs etc). It is my way of thanking them all at Rider House for their care of mum.

How likely would you be to recommend Rider House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lesley Henney, Registered Manager at Rider House Nursing Home responded to this review on 16 Nov 2017:

Thank you for your kind review and your continued involvement in Rider House. We are very fortunate to have you as a volunteer, our residents look forward to seeing you and your bingo sessions each week.

Over the 8 years I have known the team at Rider House Nursing Home, I have been extremely impressed with the care, thoughtfulness, friendly and indeed loving attitude given to all residents giving a very happy and comfortable living situation.

How likely would you be to recommend Rider House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Lesley Henney, Registered |Manager at Rider House Nursing Home responded to this review on 14 Nov 2017:

Thank you so much for taking the time to review our home, and for the lovely comments. Our staff endeavour to provide the best care they can to ensure a happy, safe environment for our residents.

My sister has been a resident of Rider House for almost 5yrs now and in that time as she has got older and frailer, the staff have shown her the respect, care and attention that the dedicated carer's give at Rider House. My sister is now totally bed bound and unable to do anything for herself so from being quite active to now, I can honestly say that I cannot thank them enough for the excellent job that they do.

How likely would you be to recommend Rider House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lesley Henney, Registered Manager at Rider House Nursing Home responded to this review on 24 Aug 2017:

Thank you so much for taking the time to review our home. Your lovely comments will be passed on to staff.

Mum has been cared for at Rider House following a stroke 2 years ago. The care that she receives is excellent and nothing is too much trouble. The staff are extremely friendly, caring and supportive, to both mum and her family, and we are always made to feel welcome and included. All of the staff spent time with her and have a thorough knowledge of her requirements. We are regularly updated on her personal care plan and any changes are discussed with us and we know that we can ask any questions at any time and will always get an answer.
Mum's personal care needs are taken care of in a manner that means she is comfortable, clean and maintains her dignity.
The bedroom was a blank canvas when she arrived and we were encouraged to bring personal things, including pictures and photographs, from home to make the bedroom her own. The home is always kept clean and smelling fresh and the laundry never seems closed!
We could not wish for better. Excellent care from a dedicated staff.

How likely would you be to recommend Rider House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lesley Henney, Registered Manager at Rider House Nursing Home responded to this review on 09 Aug 2017:

Thank you so much for your lovely review about our home and the care your mum receives. I will pass your comments on to all staff. We really value comments and strive to deliver excellent care. It is good to know we are providing an efficient caring service.

My husband stayed at Rider House earlier in the year and has just had another week's stay respite. Both times my husband has been very well looked after, 5-star nursing companionship.
With various chronic illnesses, the duty of care has been first class and all his needs met from the manager, assistant to all care staff.
The home is pleasant and clean, it's being gradually refurbished.
I find them all helpful in all matter and they all seem to work together as one big team.
Very happy.

How likely would you be to recommend Rider House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lesley Henney, Registered manager at Rider House Nursing Home responded to this review on 28 Jul 2017:

Thank you so much for your positive review. We are so pleased we were able to meet your husbands needs so well, and look forward to his next stay with us.

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