Rider House Nursing Home

Stapenhill Road, Burton-on-Trent DE15 9AE
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9.8 72 Reviews
  • Rider House Nursing Home, Burton-on-Trent
Rider House Nursing Home in Burton-on-Trent provides care for the frail and elderly, and those requiring nursing or personal care for a number of conditions and disorders, physical disability, injuries and dementia.

It delivers dedicated, person-centred care in a warm and friendly environment, with a focus on dignity and freedom of choice at all times.

The home is nestled within well-kept gardens that back on to mature woodland. To the front, there are views across the River Trent, with the local amenities and attractions just a short drive away.

Residents are encouraged to enjoy a variety of activities and pastimes that are organised by the home, as well as being able to take trips out and about.

Rider House Nursing Home's accommodation is set out over two floors, with a lift providing easy access. There are communal living and dining areas, as well as comfortably furnished bedrooms.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200

These prices are only a guideline, please contact Rider House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Amanda Bisson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment by Qualified Staff
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (1)

Visiting

  • Please call to discuss latest arrangements

Parking

  • On site car park

Rider House Nursing Home Reviews (72)

9.8

Rider House Nursing Home has a Review Score of 9.8 (9.796) out of 10, based on 17 reviews in the last 2 years.
Over all time Rider House Nursing Home has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rider House Nursing Home
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Total of 72, showing 41-60
Review from M H (Son of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my mum receives is excellent. The staff are courteous and give their time and attention to residents generously.
Reply from Amanda Bisson, Registered Home Manager at Rider House Nursing Home

Thank you very much for your kind words. Generous time and attention is easy to give when we have the pleasure of being involved in the care of such wonderful residents..

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Review from J C (Wife of Resident) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was rather reluctant to become a patient in a nursing home. With the patience, care, kindness and understanding of the staff he is now settled, content and happy.
Reply from Amanda Bisson, Registered Home Manager at Rider House Nursing Home

Thank you for your kind words and lovely feedback. It is a pleasure to see residents settle in and makes our job very rewarding.

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Review from J M (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rider House offers excellent attentive, compassionate dignified care, and leadership, from individuals who have professional and personal experience within the Care sector; great staff ratios - nothing is ever too much trouble for the staff who always appear pleasant upbeat and jolly - the empathy for
residents exudes from staff! On considering a Care Home for your relative only use review websites as one means of investigation as providers can refuse for them to be published. Consider the environment! Rider House offers lovely quiet lounges with no loud call bell systems constantly ringing and a separate dining room, again aiding a peaceful environment. Unfortunately, Mum's previous placement lacked such and staff lacked the training to deal with her fluctuating dementia but I'm glad to say staff at Rider House nurture Mum with TLC and previous complaints of ill-treatment from Mum are no longer made: Rider House Nursing Home has restored our confidence. Thank You!
Reply from Vicki Weller, Managing Director at Rider House Nursing Home

Thank you for taking to time to write such a detailed and heartfelt review about Rider House Nursing Home. Myself and the team at the home are absolutely thrilled to read your kind words. Thank you so much.

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Review from Rachel E (Friend of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is early days for my close friend to be at the Rider House Nursing Home, but in that time she and I have been greeted with such care and support, both from the home manager and every worker we have met.
The atmosphere as you enter is one of positivity and liveliness but professionalism.
It is
very bright and airy set in lovely maintained grounds.
Reply from Vicki Weller, Managing Director at Rider House Nursing Home

Thank you for your lovely review of our home, everyone at the home works very hard to keep the home the special place it is, I will pass on your kind words to the team.

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Review from Carol S (Daughter of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was at Rider House for three years. She received excellent care and was always treated with dignity and respect. The staff have a very difficult job sometimes but meet those challenges with such care, compassion and a cheerful disposition. The care shown to us towards the end of mum's life was exemplary.
I cannot thank them all enough.
Reply from Vicki Weller, Managing Director at Rider House Nursing Home

Thank you for your feedback, we really appreciate your kind words, and I know it was an honour for the staff to care for your dear Mum.

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Review from Carol (Daughter of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother entered Rider House from hospital during covid restrictions. From my first enquiry, Rider House helped me in every way possible to make choosing and Mum's transition to Rider House as easy as possible. When visiting was not possible, I was still able to contact Mum and the staff were all beyond
helpful when I rang to see how Mum was. Visiting was then possible in their pod, which was run so efficiently and with safety always at the forefront. I could tell Mum was happy and that the members of staff I saw with her were always so caring. Sadly my Mum has now passed away, but again the way the lovely staff at Rider House helped during Mum's last few days and this sad period I will forever be grateful for. I would be extremely happy to recommend Rider House to anyone.
Reply from Vicki Weller, Managing Director at Rider House Nursing Home

Thank you for your kind words, and such a heartfelt review of our care home. The whole team at Rider are hardworking and caring and this shines through in the service we provide. It was a privilege for the team to look after your dear Mum. Best wishes from us all.

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Review from J F (Daughter-in-law of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rider House have provided excellent care treating my mum-in-law with great dignity and genuine tenderness. Although she is receiving palliative care they have enabled her to participate in mealtimes and activities in the dining room. She has enjoyed the fabulous food and endless cups of tea! Such a
wonderful team providing an excellent service.
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Review from C D (Daughter of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care given to mum. She is content and joins in all the activities at the home.
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Review from P W (Nephew of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
New owner and management needing time to improve the running and efficiency of the home. Overall it is very satisfactory and residents are looked after in a safe home. Although improvements can always be made the first in my opinion is the laundry service when you buy new for your family and their name
is in it why is someone else wearing it when you visit? Time and time again when you check the wardrobe you have someone else's clothes and they must have theirs and yet room numbers and names can be seen all the time. Thank you.
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Review from R L (Daughter of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very happy with the home. The home always feels warm and welcoming and I feel my mum is well looked after. I do sometimes feel that the staff are overstretched. It would be nice if they had a small amount of time to chat with my mum. Most of the staff are friendly and do an amazing job. I feel
under the manager's leadership the home has a lovely family feeling.
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Review from Pauline D (Wife of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Difficulties- Being taken back to his room after lunch, the same thing after tea sometimes has to wait along time, I understand they are busy.
Plus Side; Choir is doing a show. Craft class, keep fit, bingo, entertainer.
Meals; generally good, also very little choice of sandwiches.
Manager and all
the carers look after my husband excellent.
Reply from amanda bisson, Manager at Rider House Nursing Home

Thank you very much for your review. I have taken note of your concerns and will endeavour to address these as a matter of urgency.

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Review from B B (Sister of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very kind, friendly and caring.
Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you for your lovely review. I will share your comments with the staff.

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Review from Anne C (Wife of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my husband arrived in Rider House, he has been treated with the utmost care, compassion and dignity. He is very well cared for, and although I know he cannot communicate his wishes, I feel that they are all being met very well. All members of staff have shown much love and understanding to myself
and my daughter as we have found it very hard to cope with my husband's condition.
The home itself is warm and clean, and the gardens are well kept, a nice place for the residents to sit. The meals are excellent with choices, and always well presented. A variety of entertainment/activities are provided, and those taking part always appear to be very happy. I would not hesitate to recommend Rider House to anyone looking for a home for their relatives.
Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for your wonderful review. The staff and I are privileged to be a part of your husbands care and always enjoy yours and your daughters visits. You all make our days very special.

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Review from Stacey S (Granddaughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this care home. All the staff are wonderful, friendly and attentive. They cannot do enough for the residents, but not only that they take the time to look after you as a visitor and make you feel at home. I cannot thank the staff for all the care they have given my nan since she has been
here. Nothing is ever too much trouble and the atmosphere feels like one big happy family.
Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for the lovely review. It is a pleasure to look after your Nan and all our wonderful residents who brighten our days each and every week.

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Review from Beverley J (Daughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
When our mum first went into the home she was not happy. The Management and staff were very kind. They made her feel very welcome. She has been there for two years now making lots of friends among residents and staff. Encouraging mum to go into Rider House was the best thing for her. She has gone from
living a sad life on her own to being the happy mum I knew of old.
Reply from Amanda Bisson, Mananger at Rider House Nursing Home

Thank you very much for your wonderful review. It is our pleasure to look after such a wonderful lady who brings laughter and joy to all the staff and her fellow residents.

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Review from Heather S (Daughter of Resident) published on 23 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the Rider House Nursing Home to be wonderful. The care and respect from the manager and all members of staff to my mum and family has been brilliant. The nurses have given me encouragement and support and all staff have made mum feel safe and cared for. In my mum's own words ' I cannot
fault them' There is an on-site hairdresser and activities. I would not hesitate to recommend the Rider House Nursing Home.
Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for the wonderful review. We take pride in our holistic approach to care, believing families are just as important as residents and appreciate that this has been recognised and valued.

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Review from Carolyn P (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents moved into Rider House in October 2019. The care that they have received has been wonderful. My father passed away here and everyone from the manager through to every member of staff was so thoughtful and supportive, making a sad situation far more bearable. My mum continues to live
at Rider House and has been able to build real relationships with many of the staff which enable her to feel she is in an environment of care and love. As a family member, I have always been able to speak to the manager or nursing staff whenever I needed to, allowing me to always feel part of Mum's care. We are grateful to have found Rider House.
Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for your positive review it is greatly appreciated. It has been our pleasure to have cared for your father and to continue to look after and support your mum through a difficult period. We are so pleased that she has settled well, it is a privilege to be part of her care and support.

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Review from C P (Daughter of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely building all light and bright big windows, clean, well maintained and up to date decor,TV in the room, furniture too, parking good, staff welcoming treating residents with care. Plenty of staff, food fresh and healthy, activities and trips out, in house hairdresser, can't fault the place or
management. The manager very helpful, easy to talk to. My mum likes it and that's the main thing.
Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for the lovely comments and positive feedback. It is our pleasure to provide care to such wonderful residents.

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Review from Sharon B (Daughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are fabulous, I really cannot praise them enough. They really care for not only their residents but also the family members.
Mum spent the last nine months of her life here, and during that time she was treated with dignity, humanity and love.
Ongoing improvements will add to the
facilities but what really matters is how they treat their residents.
They provide a variety of activities for everyone who wants to take part, lovely gardens and an open door visiting policy.
Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for your lovely comments it is greatly appreciated. It was our pleasure to have cared for both your mum and the family.

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Review from Jay T (Son of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, support and love showed to my mother were outstanding, from the very first contact when we met and were shown around by the manager to the visit to the hospital by the manager. Thank you so much. We will always be extremely grateful.
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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Rider House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Rider House Nursing Home is calculated as follows: ( (164 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 201 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rider House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Amanda Bisson

Job Title: Home Manager

"I have worked at Rider House since December 2018. During this time, I have seen immense changes at Rider House, supported by the management team and the wonderful, caring staff that Rider has. This ensures that we always strive to be the best we can, providing the love and care that we all work hard to achieve and is expected from our residents, their families, and our supportive community.
I have worked as a registered nurse for over 40 years and have never had second thoughts about my chosen career path. After initially qualifying I worked in general medicine, progressing to oncology, chemotherapy, palliative and EOL care nurse specialist. This career progression enables me to provide the best care we can for all residents regardless of their needs and ill health, ensuring that they are supported to live as well and happy as they deserve. I am constantly seeking to get the best from the staff, but in a manner that recognises their value and worth so that their enthusiasm and genuine care helps us all to achieve our intended aims.”

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