Rider House Nursing Home

I was in a bad state of mind this time last year, so I think it was my lucky day when I ended up at Rider House. I find all of the staff here very helpful and there is no one to dislike and nothing much to complain about.

Mum's care home was closing down. Given very short notice. Mum has advanced dementia, 92, sweet, loving, happy, tactile, fun, acquiescent and calm lady: no 'challenging behaviour' problems. Highly vulnerable. English is not her native language. Unable to speak but needs love, reassurance, and staff who can 'read' her and anticipate her needs, give her their time and fuss over her, within a very calm environment. She also misses her garden. Very hard to find. Rider House Nursing Home, situated in lovely gardens and mature trees/private parkland, under the management of the Manager and her team of highly dedicated staff, tick all the boxes. No screaming alarms to disturb my mum who hates noise. Massively grateful, in the full knowledge that mum is so very well cared for and clearly content. I live quite a distance away and am unable to visit regularly, so I ask for photos and call for regular updates on mum's care, all of which are forthcoming. Home clean and mum always clean.

Mum settled really well here and is happy.

The care my mum receives is excellent. The staff are courteous and give their time and attention to residents generously.

My husband was rather reluctant to become a patient in a nursing home. With the patience, care, kindness and understanding of the staff he is now settled, content and happy.

Rider House offers excellent attentive, compassionate dignified care, and leadership, from individuals who have professional and personal experience within the Care sector; great staff ratios - nothing is ever too much trouble for the staff who always appear pleasant upbeat and jolly - the empathy for residents exudes from staff! On considering a Care Home for your relative only use review websites as one means of investigation as providers can refuse for them to be published. Consider the environment! Rider House offers lovely quiet lounges with no loud call bell systems constantly ringing and a separate dining room, again aiding a peaceful environment. Unfortunately, Mum's previous placement lacked such and staff lacked the training to deal with her fluctuating dementia but I'm glad to say staff at Rider House nurture Mum with TLC and previous complaints of ill-treatment from Mum are no longer made: Rider House Nursing Home has restored our confidence. Thank You!

It is very bright and airy set in lovely maintained grounds.

Mum was at Rider House for three years. She received excellent care and was always treated with dignity and respect. The staff have a very difficult job sometimes but meet those challenges with such care, compassion and a cheerful disposition. The care shown to us towards the end of mum's life was exemplary. I cannot thank them all enough.

My Mother entered Rider House from hospital during covid restrictions. From my first enquiry, Rider House helped me in every way possible to make choosing and Mum's transition to Rider House as easy as possible. When visiting was not possible, I was still able to contact Mum and the staff were all beyond helpful when I rang to see how Mum was. Visiting was then possible in their pod, which was run so efficiently and with safety always at the forefront. I could tell Mum was happy and that the members of staff I saw with her were always so caring. Sadly my Mum has now passed away, but again the way the lovely staff at Rider House helped during Mum's last few days and this sad period I will forever be grateful for. I would be extremely happy to recommend Rider House to anyone.

Overall very happy with the home. The home always feels warm and welcoming and I feel my mum is well looked after. I do sometimes feel that the staff are overstretched. It would be nice if they had a small amount of time to chat with my mum. Most of the staff are friendly and do an amazing job. I feel under the manager's leadership the home has a lovely family feeling.

New owner and management needing time to improve the running and efficiency of the home. Overall it is very satisfactory and residents are looked after in a safe home. Although improvements can always be made the first in my opinion is the laundry service when you buy new for your family and their name is in it why is someone else wearing it when you visit? Time and time again when you check the wardrobe you have someone else's clothes and they must have theirs and yet room numbers and names can be seen all the time. Thank you.

We are very happy with the care given to mum. She is content and joins in all the activities at the home.

Rider House have provided excellent care treating my mum-in-law with great dignity and genuine tenderness. Although she is receiving palliative care they have enabled her to participate in mealtimes and activities in the dining room. She has enjoyed the fabulous food and endless cups of tea! Such a wonderful team providing an excellent service.

Manager and all the carers look after my husband excellent.

Staff very kind, friendly and caring.

The home itself is warm and clean, and the gardens are well kept, a nice place for the residents to sit. The meals are excellent with choices, and always well presented. A variety of entertainment/activities are provided, and those taking part always appear to be very happy. I would not hesitate to recommend Rider House to anyone looking for a home for their relatives.

I cannot fault this care home. All the staff are wonderful, friendly and attentive. They cannot do enough for the residents, but not only that they take the time to look after you as a visitor and make you feel at home. I cannot thank the staff for all the care they have given my nan since she has been here. Nothing is ever too much trouble and the atmosphere feels like one big happy family.

When our mum first went into the home she was not happy. The Management and staff were very kind. They made her feel very welcome. She has been there for two years now making lots of friends among residents and staff. Encouraging mum to go into Rider House was the best thing for her. She has gone from living a sad life on her own to being the happy mum I knew of old.

I have found the Rider House Nursing Home to be wonderful. The care and respect from the manager and all members of staff to my mum and family has been brilliant. The nurses have given me encouragement and support and all staff have made mum feel safe and cared for. In my mum's own words ' I cannot fault them' There is an on-site hairdresser and activities. I would not hesitate to recommend the Rider House Nursing Home.

Both my parents moved into Rider House in October 2019. The care that they have received has been wonderful. My father passed away here and everyone from the manager through to every member of staff was so thoughtful and supportive, making a sad situation far more bearable. My mum continues to live at Rider House and has been able to build real relationships with many of the staff which enable her to feel she is in an environment of care and love. As a family member, I have always been able to speak to the manager or nursing staff whenever I needed to, allowing me to always feel part of Mum's care. We are grateful to have found Rider House.