Park Lane Care Home, Stoke-on-Trent, Staffordshire
Park Lane Care Home, Stoke-on-Trent, Staffordshire
Park Lane Care Home, Stoke-on-Trent, Staffordshire

Park Lane Care Centre is a Stoke-on-Trent residential and nursing home that employs and trains talented caregivers to help with a range of personal needs.

The service can also specialise in care for people with dementia, supporting the UK National Dementia Strategy and offering one-to-one sessions for the protection of life skills.

The latest care techniques and technologies are incorporated wherever they may help residents, with numerous activities and entertainments a crucial part of the home's calendar.

Group: Four Seasons Health Care

Person in charge: Karen Dukes (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 48

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Park Lane Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.7 Park Lane Care Home has a Review Score of 6.7 (6.657)

The Review Score of 6.7 (maximum of 10) for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Park Lane Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Park Lane Care Home is calculated as follows: ( (28 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.907 Points relating to the number of positive Reviews for Park Lane Care Home is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.6 Target = 0.313 , then divided by 2 = 0.157

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park Lane Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park Lane Care Home

  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1

My mother is a 92-year-old widow who has been a resident of Park Lane Care Home for a while. We felt it was time to carry out a review to highlight the excellent overall package provided.
In my experience, the staff have been very attentive and respectful to my mother even though she is not the easiest of patients due to her onset of dementia and lack of mobility. She does have problems at night regarding toilet issues and we are aware that her dignity and comfort is paramount when these arise and are dealt with most efficiently.
Her general health is monitored closely and on a number of occasions she has had prompt medical attention when it has been necessary. We are always informed immediately of any changes in her general well being and what is the best way forward.
The staff are always willing to talk to the family of any concerns they may have or we have in a professional manner to allay any worries.
We would recommend this nursing home to anyone who needs their care.

How likely would you be to recommend Park Lane Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Dad commenced respite care at Park Lane following horrendous treatment at a prior home.
He is a 90-year-old widower and was therefore extremely anxious about the move. However, the degree of care/attention, dignity, and respect he has consistently received from the staff since residing at Park Lane has been excellent and so his fears quickly subsided. Absolutely nothing is too much trouble. Park Lane has a warm, friendly, cosy, home-like environment which Dad is so grateful for. Home cooked food is an absolute winner with him. Staff engage with him on regular and spontaneous visits. The staff seem well led, trained and directed and they readily communicate in a pleasant, mature, interested and 'can do' manner. The staff are easily identifiable by wearing smart uniforms with easily readable name badges. Suffice it to say, Dads respite period has just come to an end and he wants to stay at Park Lane.
The building could do with a little maintenance to enhance its physical appearance.

How likely would you be to recommend Park Lane Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All Staff are very pleasant, caring towards residents, very helpful to the family and friends visiting, Food excellent! Covering all special diets for residents Rooms exceptionally clean with window views, overlooking the gardens where residents can sit out with families, friends, staff in nice weather where they have barbeque's etc.. Manager and nurses are lovely, very nice, friendly, good communication between staff, residents and families. Lovely lounge areas and dining areas, home have different activities for resident's and also have entertainment for resident's and their families. I would certainly recommend the home to people. Overall extremely welcoming!

How likely would you be to recommend Park Lane Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Park Lane Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

November 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Park Lane Care Home