The Poplars Nursing & Residential Care Home

We arrived in the morning. She seemed happy and contented, her room was clean and tidy. We said that we would be fetching fish and chips for lunch, and the staff organised a room and everything we needed to enjoy our lunch. Throughout the visit the staff were very friendly and helpful to us, as well as to my sister. The only negative was the incessant beeping of alarms - not relaxing for either residents or visitors.

Thank you for looking after my mum so well.

Exceptional high cleaning standards. Good tasty food. Drinks available all the time.

My Dad has lived at Poplars for a short time. He has settled well with the support of all the staff. His general well being, mobility and demeanour have improved which is lovely for him and for us to see. We chose Poplars as it felt like the right place for him and stood out from other homes. A caring, calm, warm and professional culture throughout. Thankyou everyone for making our Dad so welcome and so much happier. We are really pleased with how well he's doing now with all your care, knowledge and experience.

All I can say as you do ask for honest feedback , is that the inside of the home could do a bit of a paint and brightening up . Mainly the corridors as they do look a bit tired .

It is a great comfort to me to know she is well cared for.

Although I have no other experience of other nursing homes I would recommend anyone with relatives needing a nursing home to take a look at the Poplars.

All the staff are friendly , well trained , give updates upon arrival , nothing is to much trouble .

Staff are always willing to spare time and talk to the family when we visit

I have found the home excellent for my sister , who was previously bed bound in her flat. Since moving into the care home she now moves about,takes part in activities and is enjoying her stay. The staff are excellent and moving her into this home was an excellent choice .

I wouldn't hesitate to recommend this home to anyone.

This morning I attended the Coffee morning with the connection to Wimbledon and was presented with scones strawberry jam and cream and a cup of tea . I don't think I have ever seen so many relatives attending an event before this is testament to appreciate the work that the Staff give . My husband after eating his scones and cream was asking for the newspaper which he enjoys reading . Keep up the good work girls .

My mum went to Poplars for emergency care. She was there for a few months in the end. Everyone was so supportive in a very difficult situation because of her dementia. She went from telling me frequently each day that she wanted to go home, to giving tearful goodbyes and hugs to everyone when she was moved to a permanent home. I felt that attention was paid to my mum and her needs in a very individual way, it was recognised that she liked to help and spend as much time ouside as possible. All this contributed enormously to her settling in to her new home. I can't thank Poplars enough for what they have done.

Very many thanks to the management team, the nursing staff, the carers and the ladies who carry out regular activities for the residents at Poplars, all of whom look after my husband with kindness, empathy, respect and professionalism: all the staff genuinely care for the residents and their well-being. Not forgetting the cleaning and the dining staff who also make you feel welcome: a smile, a hello and a wave go a long way.

I would have no hesitation in recommending Poplars to anyone who is considering a place for their loved one, Poplars is a happy, friendly care home with a lovely atmosphere with caring and approachable staff and management.

Dad moved into Poplars after being discharged from hospital following a fall in January 2025. He stayed there until the end of May 2025. He has now moved back home. It was the perfect place for him to regain his health and confidence. He was incredibly well looked after during his stay. Initially he found the adjustment difficult but the staff were extremely good at helping him settle. They looked after all his needs (including re-registering him with a new GP) taking a lot of pressure off family members. He formed a good bond with a number of staff members. He's pleased to be back at home but if his circumstances change we would not hesitate in seeking Poplars help again. From a personal perspective, I found the management team incredibly helpful. Their confidence and support took a weight off my mind and gave our whole family comfort in Dad's care and wellbeing.

The management Team of carers, medical staff and all the staff that work along side have always been there for my Mum,myself and sister. Always keeping us upto speed with things concerning Mum and having ideas and solutions ready to help. The carers are great with my mum nothing is to much trouble for them.Also the cleaners have a thankless job but do it with care,commitment and passion.It's a great relief to know that mum is safe and well looked after 24/7 we all appreciate what you do for mum especially when we have another Elderly parent ill at home. Thank you everything that you do.

My mum is at The Poplars Nursing home. The manager and staff are really caring. There is activities going on everyday which is brilliant for the residents, as well as us visitors. The home is kept tidy and very clean. I can't fault the home or the staff they have all been amazing with my mum and I couldn't wish for better staff to look after her.

My mum has been at The Poplars for a while now and I am very happy with the care that she receives.

All the staff are very gentle and understanding with her and I could not ask for any more as my mum has quite advanced dementia and can be quite challenging at times.

Also the interaction with the staff, management and family members make us believe that we are also involved with every aspect of mums care.

All in all, I don't think we could have found a better home for her to live in.

My wife is a resident in the care home and is treated with the utmost respect, the care she receives is first class and help she receives is second to none, if she has a problem the staff are very helpful and act straight away.