The Poplars Nursing & Residential Care Home

Rolleston Road, Burton-on-Trent DE13 0JT
Review Us
9.6 17 Reviews
  • The Poplars Nursing & Residential Care Home, Burton-on-Trent
Show The Poplars Nursing & Residential Care Home on the Map

Care Provided by The Poplars Nursing & Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1152 – £1500
  • Self-Funded Residential Dementia Care: £1152 – £1500
  • Self-Funded Nursing Care: £1250 – £1600
  • Self-Funded Nursing Dementia Care: £1250 – £1600
  • RESPITE Self-Funded Residential Care: £1152 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1152 – £1500
  • RESPITE Self-Funded Nursing Care: £1200 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1600

These prices are only a guideline, please contact The Poplars Nursing & Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Alison Jenkins (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (6)

Visiting

  • No restriction, visiting can be 24 hours a day 365 day

Parking

  • Plenty of parking spaces in the home care park

Are you the Owner/Manager of The Poplars Nursing & Residential Care Home? View your Advertising Options

The Poplars Nursing & Residential Care Home Reviews (17)

9.6

The Poplars Nursing & Residential Care Home has a Review Score of 9.6 (9.560) out of 10, based on 14 reviews in the last 2 years.
Over all time The Poplars Nursing & Residential Care Home has 17 reviews.

Overall Experience
  • 14
  • 2
  • 0
  • 0
  • 1
Date Published
  • 17
  • 13
  • 14
  • 14
  • 3
Reviewer Connection to The Poplars Nursing & Residential Care Home
  • 5
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 17, showing 1-17
Review from Norma G (Daughter-in-law of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is well looked after, her health & mobility had improved, mum seems to enjoy the activities. Mum is mixing well with the other residents.
Staff inform the family of any issues, appointments, etc.
Staff are always willing to spare time and talk to the family when we visit
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for taking the time to share your thoughts about our home. We are pleased Mum is well looked after and her health has improved. Its always good to hear that staff always find the time for a…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E T (Sister of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the home excellent for my sister , who was previously bed bound in her flat. Since moving into the care home she now moves about,takes part in activities and is enjoying her stay. The staff are excellent and moving her into this home was an excellent choice .
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for your review in relation to The Poplars and your sisters experience of the home. We are pleased you find with choice of placement excellent and your sister is doing well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Noel H (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in temporary residential care here from the end of March 2025 to the end of July 2025.
The care she received from the moment she arrived to the moment she left was first class. Nothing was ever too much trouble. Her mental health improved significantly whilst there. She became more outgoing
and made friends and joined in the activities. Previously she was in her own home with carers visiting four times a day.
The only reason we moved her was to be closer to family. The staff were all professional and a pleasure to talk to, If we had any concerns they would always listen to us.
The whole family are very grateful for the care and understanding that received whilst there.
I wouldn't hesitate to recommend this home to anyone.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for your lovely comments following your experiences of Mum spending time at The Poplars. We are pleased to hear you had such a positive experience while with us, we hope Mum has settled in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Wife of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This morning I attended the Coffee morning with the connection to Wimbledon and was presented with scones strawberry jam and cream and a cup of tea . I don't think I have ever seen so many relatives attending an event before this is testament to appreciate the work that the Staff give . My husband after
eating his scones and cream was asking for the newspaper which he enjoys reading . Keep up the good work girls .
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for taking the time to complete a review for The Poplars. We are pleased you enjoyed your cream tea. If you wish to discuss any areas where you feel we could improve further, please do…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy L (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Poplars for emergency care. She was there for a few months in the end. Everyone was so supportive in a very difficult situation because of her dementia. She went from telling me frequently each day that she wanted to go home, to giving tearful goodbyes and hugs to everyone when she was
moved to a permanent home. I felt that attention was paid to my mum and her needs in a very individual way, it was recognised that she liked to help and spend as much time ouside as possible. All this contributed enormously to her settling in to her new home. I can't thank Poplars enough for what they have done.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for taking time to review your experiences while your Mum stayed at the Poplars. It was good to hear that Mum, settled with the help from the staff team to encourage her engagement and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Wife of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very many thanks to the management team, the nursing staff, the carers and the ladies who carry out regular activities for the residents at Poplars, all of whom look after my husband with kindness, empathy, respect and professionalism: all the staff genuinely care for the residents and their well-being.
Not forgetting the cleaning and the dining staff who also make you feel welcome: a smile, a hello and a wave go a long way.


I would have no hesitation in recommending Poplars to anyone who is considering a place for their loved one, Poplars is a happy, friendly care home with a lovely atmosphere with caring and approachable staff and management.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for your kind and positive comments in relation to the Poplars and all the team. We are so pleased you find the home welcoming and professional while looking after your husband with kindness…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael B (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Poplars after being discharged from hospital following a fall in January 2025. He stayed there until the end of May 2025. He has now moved back home. It was the perfect place for him to regain his health and confidence. He was incredibly well looked after during his stay. Initially he
found the adjustment difficult but the staff were extremely good at helping him settle. They looked after all his needs (including re-registering him with a new GP) taking a lot of pressure off family members. He formed a good bond with a number of staff members. He's pleased to be back at home but if his circumstances change we would not hesitate in seeking Poplars help again. From a personal perspective, I found the management team incredibly helpful. Their confidence and support took a weight off my mind and gave our whole family comfort in Dad's care and wellbeing.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for sharing your experience of The Poplars when your Dad needed some time to recover following his time in hospital, we do understand how difficult that can be. Your comments with regards to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darrell S (Son of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management Team of carers, medical staff and all the staff that work along side have always been there for my Mum,myself and sister. Always keeping us upto speed with things concerning Mum and having ideas and solutions ready to help. The carers are great with my mum nothing is to much trouble for
them.Also the cleaners have a thankless job but do it with care,commitment and passion.It's a great relief to know that mum is safe and well looked after 24/7 we all appreciate what you do for mum especially when we have another Elderly parent ill at home. Thank you everything that you do.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for taking the time to send your kind thoughts and acknowledgment for the team at Poplars. We are so pleased you are happy with all aspects of care and support you are experiencing for your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole C (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is at The Poplars Nursing home. The manager and staff are really caring. There is activities going on everyday which is brilliant for the residents, as well as us visitors. The home is kept tidy and very clean. I can't fault the home or the staff they have all been amazing with my mum and I couldn't
wish for better staff to look after her.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
We are so pleased you find the Manager and the staff caring and the homes environment clean and tidy. It is always good to hear relatives acknowledge how caring staff are and the activities provided…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Poplars for a while now and I am very happy with the care that she receives.


All the staff are very gentle and understanding with her and I could not ask for any more as my mum has quite advanced dementia and can be quite challenging at times.


Also the interaction with the

staff, management and family members make us believe that we are also involved with every aspect of mums care.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for taking the time to review the care for your Mum. We are so pleased you see the staff as providing kind gentle and the people at The Poplars display good interaction across the team.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janette K (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only say good things about The Poplars. My mom has been residing there since November 2023, and she has recieved fantastic care from everyone who is involved in her care, from the owners, nursing team, carers, chefs, laundry & domestic teams. If I ever have a problem or concern, I know if I contact
the home the problem will be sorted without any delay. Mom is always clean & tidy, she has her hair and finger nails done by the hairdresser every week, which is something she used to do when she could live independently. There is regular entertainment, singers, dancers, visits from pets etc. We take our dog to see her when we visit which she also enjoys.
The bedrooms are kept spotless, as are the sitting rooms & dining room. The meals look & smell delicious, Mom eats everything put in front of her.
All in all, I don't think we could have found a better home for her to live in.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for your acknowledgement of the whole team at The Poplars. We are so pleased to receive your kind comments . We are so pleased you and your Mom are enjoying life at the home and everything…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David G (Husband of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my wife's admission to the Poplars I have found the staff very caring, have a cheerful outlook and prepared to make the residents' stay as fulfilling as possible given the differing physical and mental abilities of those residents.


Initially, my wife had difficulty with the adjustment to living

there but the staff were very supportive in addressing the problems and helping us both through a difficult stage in our lives.


I have found they treat visitors with respect and are as helpful as possible.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for your kind words of acknowledgement for the team at The Poplars. We are so pleased you have found the staff team supportive
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Husband of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is a resident in the care home and is treated with the utmost respect, the care she receives is first class and help she receives is second to none, if she has a problem the staff are very helpful and act straight away.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thankyou for your kind words. We are so pleased you are happy with the care support from the team at The Poplars.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Scott M (Grandson of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
It has gone way downhill since my previous grandmother was in there in 2014. My auntie, father and sister go on my behalf now, because where my nanna is now where other residents are and they upset other residents who have "worse dementia" than my grandmother and one even screamed down my ear and I'm
autistic and it was not pleasant, but that was the only time the staff actually did something about it! Not only that, every time we go, the staff or dementia residents always take my nanna's stuff and never to be seen again. When we or my auntie go to complain about this staff do nothing about it and my auntie has complained too many times now to the "manager" and does absolutely nothing about it! Also the staff are still on their phones rather than doing their job, which if that's the case why are they in this job? So please send someone to check that place, because the good rating on CQC I think is faulty.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thank you for sharing your comments with ourselves and providing me the opportunity to respond. I have spoken with the home manager and she has advised me this matter is under investigation having…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Timothy G (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Much improved service, friendly and helpful staff. Clean and warm environment. I'm happy and feel at ease with my mother being cared for at this home.
Sometimes have to wait to get in at weekends as there is no office staff but overall a good place.
Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home
Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff at Poplars.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terrence B (Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked at other care homes in this area and this one came top in my opinion regarding value for money and the
experience, kindness and understanding of the staff. There is also a call system in every room that will alert the nursing staff and care staff 24 hours a day and just one more thing the
food is excellent.
Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home
Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff at The Poplars.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Daughter of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum says she feels safe at Poplars. That is comforting for her family. She is fed well and the staff are very attentive. She has made lots of friends during the year she has been a resident. Thank you for looking after my mum.
Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home
Many thanks for spending the time to write us a review. We will ensure this review is shared with the manager and staff team at Poplars.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for The Poplars Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.560 for The Poplars Nursing & Residential Care Home is calculated as follows: ( (126 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 166 Ratings = 4.56
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Poplars Nursing & Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Poplars Nursing & Residential Care Home

What types of Care is The Poplars Nursing & Residential Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Poplars Nursing & Residential Care Home have?

There are 48 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at The Poplars Nursing & Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Poplars Nursing & Residential Care Home to the centre of Burton-on-Trent?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Poplars Nursing & Residential Care Home to verify any information. View our terms and conditions. The Poplars Nursing & Residential Care Home has an Basic Service - more info.