Westfield Lodge Care Home

Weston Coyney Road, Weston Coyney, Stoke-on-Trent ST3 6ES

Westfield Lodge Care Home, Stoke-on-Trent, Staffordshire
Westfield Lodge Care Home, Stoke-on-Trent, Staffordshire
Westfield Lodge Care Home, Stoke-on-Trent, Staffordshire

Group: Capital Care Group

Person in charge: Janet Beech (Home Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Stroke

Single Rooms: 54

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Westfield Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Westfield Lodge Care Home has a Review Score of 9.4 (9.419)

The Review Score of 9.4 (maximum of 10) for Westfield Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Westfield Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Westfield Lodge Care Home is calculated as follows: ( (67 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.648 Points relating to the number of positive Reviews for Westfield Lodge Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.8 Target = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westfield Lodge Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westfield Lodge Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

Mum is and always has been very happy here since 2015, and has received friendly, cheerful and attentive care from all the staff. Rooms are clean and tidy and personalised to feel like individual homes. Food is home cooked and looks and smells wonderful. As Mums needs have begun to escalate she has received excellent nursing care. All the staff are compassionate and interactive with Mum, and I feel that they know her well.
I have no reservations in recommending this care home to others.

How likely would you be to recommend Westfield Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lesley Luckett, Administrator at Westfield Lodge Care Home responded to this review on 27 Jun 2017:

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Westfield Lodge, no words can express the care and nursing. The nurses, care staff, management, down to cleaners and kitchen staff. The cleanliness, comfort and personal care they showed to my mother-in-law was next to none. I, as a daughter in law, cannot thank them enough for the care they gave her and love on her passing.

How likely would you be to recommend Westfield Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lesley Luckett, Administrator at Westfield Lodge Care Home responded to this review on 05 Jun 2017:

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

The excellent nursing care which she has received at Westfield Lodge Care Home since last year has enabled her to stay out of hospital. The safety and wellbeing of the residents is important to all the staff there. There are always lots of helpful and friendly staff about who are willing to answer any questions we may have. My mother-in-law really enjoys her tasty meals and she loved her birthday cake earlier this year. We visit several times a week and know that she is in safe, caring hands when we are not able to be with her.

How likely would you be to recommend Westfield Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ravi Rai, Finance Director at Westfield Lodge Care Home responded to this review on 05 May 2017:

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

The service and general level of caring and attention that my mother received here was exceptional. We could turn up at any time and would always be made to feel welcome. My mother was seriously incapacitated during her time here but never failed to get the standard of care that she required. I don't like singling anyone out in particular but feel like I have to mention the deputy care manager. If ever there were any little issues that needed resolving she would do so immediately and professionally. Also, the regular nurses plus the others were really caring and professional. Thanks.

How likely would you be to recommend Westfield Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We visited without an appointment. We were greeted very warmly and shown around by the Deputy Manager and were very impressed by the cleanliness and fresh smell of this lovely home. Mum was transferred from hospital a few days later and to our relief settled very quickly. Although she was only there a few short weeks before she sadly passed away we will be forever grateful to every member of staff that she was very comfortable, happy, safe and treated with great affection at all times. The Chefs and their staff wherever possible catered for individual needs and provided tasty and nutritional meals every day. Mum was encouraged to join in with daily activities organised by a lovely caring member of staff. We will be forever grateful to Westfield Lodge Care Home for making mum's time with them very special and for the kindness and support shown to us her family from beginning to end. Westfield Lodge have a great Team of first class staff who are genuinely committed and very caring.

How likely would you be to recommend Westfield Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was moved to Westfield Lodge Care Home in January since being there, I have noticed a big difference in her, she is happier, she is eating more, she is better cared for at this home. The staff are all friendly and helpful and I can see they are taking good care of my mum.

How likely would you be to recommend Westfield Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum joined the home in November 2016. I was very impressed with the person who showed myself and my husband around when we called in on the off chance, to view the care home.
I cannot fault the care my mum has received since being here, everything is followed up to the letter.
She has settled in very well and seems very happy to be there. She also had the opportunity to go out at Christmas for a lunch and music of the past celebration, which she enjoyed a great deal.

How likely would you be to recommend Westfield Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

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Awards / Recognitions

November 2015

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Care Home Idol 2016

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