Westfield Lodge Care Home

Weston Coyney Road, Weston Coyney, Stoke-on-Trent ST3 6ES
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Top 20 carehome certificate
10 98 Reviews
  • Westfield Lodge Care Home, Stoke-on-Trent
Westfield Lodge Care Home is a modern purpose-built home in Weston Coyney.

The care home has gardens with a water feature and plum trees. Near the home is a lake, where residents and staff enjoy feeding the swans and ducks.

There are communal lounges where residents can socialise as well as quiet lounges and a bright and sunny conservatory. Residents are encouraged to personalise their bedrooms and are consulted on their likes and dislikes in terms of food.

Individual bedrooms are comfortable and well maintained and residents are encouraged to personalise their bedrooms. Snacks, fresh fruit and refreshments are available day and night.

Residents wishing to have their hair done can visit the onsite hairdressing facilities. In addition there is a varied programme of activities which includes arts and crafts, gardening and musical events.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Fees are dependant on individual's personal needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Angela Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1992
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)

Visiting

  • See website for information

Parking

  • Free onsite park

Westfield Lodge Care Home Reviews (98)

10

Westfield Lodge Care Home has a Review Score of 10 (9.959) out of 10, based on 27 reviews in the last 2 years.
Over all time Westfield Lodge Care Home has 98 reviews.

Overall Experience
  • 85
  • 13
  • 0
  • 0
  • 0
Date Published
  • 98
  • 5
  • 16
  • 27
  • 71
Reviewer Connection to Westfield Lodge Care Home
  • 41
  • 19
  • 9
  • 6
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 98, showing 41-60
Review from Julie M (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were very caring and supportive to my mum, I can only thank them for the care and attention that was given. They always made me feel very welcome each time I visited.
They allowed me to have extra precious time with my mum. I cannot thank them enough.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from D C (Sister of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very caring and compassionate. My brother was treated with care and all the help he needed. Nothing was too much trouble for any staff member whether cleaning, catering, nursing or personal care. The family were made very welcome. We cannot thank them enough. Excellent.
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Review from Nicholas D (Nephew of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From management staff and nursing staff to carers and kitchen staff, every member made our aunt feel special. The care, compassion and kindness shown was always 100%. Staff kept the family informed at all times, especially during the Covid outbreak.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Alan R (Brother of Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly for myself, and on my late brother's behalf, can I express my deepest thanks to all staff at the care home who have given such wonderful care and support over the years. I was well informed, in time, of his imminent passing, so I could, together with our sister, say our goodbyes whilst holding
his hand, and although so sad, I am so, so grateful for that moment, and especially the dignity you provided at this time. My brother was obviously well cared for and well-loved and always had loving words for the caring staff. He was always clean, happy and contented. On my arrival to see my brother, I was tested for Covid and immediately put at ease again in a very professional manner and taken straight to my brother's room. With the pandemic always a threat to your care home, your clients and your staff. I wish you all the best life can offer. I would not hesitate to recommend you're wonderful service to all my friends and family if ever needed. Thanks again from a very grateful brother of the deceased. Good luck to all of you.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Matthew K (Son of Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into the home in May 2021 and has been a full-time resident since. I have been pleased with how my mum has been cared for. The home has always been accommodating and informative to me. Nothing has been too much trouble.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Sheila D (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would highly recommend this beautiful, friendly and spotlessly clean home. Mum really settled here and I can't be grateful enough for the wonderful care she received. During her last few weeks, Mum had been quite poorly and she was treated with the utmost care and compassion. A big thank you for the
care you provided to me at what was a horrendous time and for allowing me to spend the last moments of her life with me.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Christine H (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a home from home experience, the staff are exceptional at their jobs making the residents plus family feel very much welcomed and at ease. Obviously because of the COVID things have been a little different but when allowed to go back and visit everything was put in place to make you feel safe.
The entertainment that is provided is second to none a good time is had by all.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Janet R (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first visit to view the care home, both myself and my son were impressed by the management and staff- how they interacted with both us and the residents. We decided that we did not need to view any other homes. My mum settled well and enjoyed the many activities and the entertainment. Can't
thank the staff enough.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Caryl S (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the short time, my mother was in the nursing home (less than 2 weeks) the care and support was excellent. Thank you to management and staff for treating my mum with dignity, also for being aware of her family's feelings and needs.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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  • Treated with Dignity
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Review from Annette H (Daughter of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, hardworking staff, nothing was too much trouble, couldn't have asked for better care for Mum. Family members were also welcomed and treated as friends and kept up to date with all aspects of her care.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Debra L (Daughter of Resident) published on 25 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home, spotlessly clean. All the staff are excellent, they are caring and compassionate towards my mum and were fantastic. I cannot put into words how grateful I am for everything they did for Mum and for us when Mum passed. They’ve been excellent during this pandemic and keeping the residents
safe and allowing us to spend time with Mum, before she passed.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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  • Treated with Dignity
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Review from Rob W (Son of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the beginning of January 2021, my mother suddenly took ill and after seven days in hospital, returned back to the care of Westfield Lodge. The return was both challenging for the Care Home Staff and family alike and further compounded by the difficult and limiting demands of the pandemic. Pandemic
or not, I wish To commend the entire team at Westfield Lodge for their friendly, caring and compassionate nature, for their professionalism and not to forget being there to care for others, when at this time a percentage of the UK workforce is able to stay at home or at the very least, has a choice in whether or not to take risks. Entrusting a 'loved one' to another's safe-keeping can be done when you have a team spirit like that of the staff of Westfield Lodge. Our thanks to all.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
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Review from Bernard W (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was welcomed into Westfield after her hurried discharge from hospital in February 2020. We had concerns that the move to a completely new area to be near us would be difficult for her to accept as she was such an independent person and loved her own home. The manager and the rest of the staff
worked hard to keep her feeling happy and cared for during the start of the Covid crisis, when it was not possible for the family to visit, normally. We were able to communicate with Mum by phone and latterly by using WhatsApp video, organised by the staff. Mum enjoyed music and singing and was able to play her keyboard with encouragement from the entertainment organiser, who also showed a particular aptitude for her work with the residents.
Mum needed outside medical intervention on a few occasions, and this was organised promptly with family being informed. During her end-of-life period, we were able to visit and spend precious time with her. Thank you!
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Cheryl M (Son of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a resident at Westfield Lodge for the last 2 years of her life. We cannot thank the staff enough for the care and love they gave her. They all got to know her very well and treated her with great sensitivity and humour. She loved the food and they soon learnt that she could drink a cup
of tea any time! They have always been welcoming to the family(pre-COVID). They are worked so hard to keep the residents and staff safe during this tough year. During Mum's last few days, they allowed immediate family to visit which was a great comfort to us all. We would recommend Westfield Lodge to anyone!
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Susan T (Daughter of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had not wanted to put my father into a care home but from day one at Westfield Lodge, everything seemed to fit into place. Within a very short time, he was relaxed and comfortable and the staff were always on hand to support him. What we thought would be a couple of months respite turned into 5 plus
years where my father felt he was living with lots of friends and he loved all the social activities and the food.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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  • Treated with Dignity
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Review from J C (Friend of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had and seen the best possible care that could be provided. The staff have been absolutely amazing. Totally professional and friendly, showing complete care and compassion to all members of our family. Regular checking day and night showing nothing goes unmissed. Fantastic staff and home.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Kelly J (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was transferred here from another home and as a family, we couldn't have asked for better care. The staff actually care and do a fantastic job. We can't thank them enough.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Management
  • Safety / Security
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Review from Sonia T (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been admitted to Westfield Lodge for end of life care and the way the he has been looked after is exceptional. The team of staff are genuinely compassionate, caring, supportive and loving. Not only do they give their individual attention to the residents they also look after the family members
by catering for their every need. Absolutely outstanding care home.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank all the staff at Westfield Lodge Care Home enough. The care and understanding they gave to my dad when he stayed at the Lodge was outstanding. I cannot thank them enough and would highly recommend Westfield Lodge.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P D (Son of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found that all the staff are super. They show us that our mum is in safe hands. They would attend to the care and welfare that is needed though run off their feet I bow to them. Thanks are all we can give for all they do and the practical skills of caring. Thank you.
Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Westfield Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.959 for Westfield Lodge Care Home is calculated as follows: ( (307 Excellents x 5) + (13 Goods x 4) ) ÷ 320 Ratings = 4.959
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westfield Lodge Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Angela

Angela Smith

Job Title: Registered Care Home Manager Joined: 2016

I am the Registered Home Manager at Westfield Lodge Care Home and have been a qualified Nurse for 9 years. I have an BSc honours degree in nursing and a Level 5 Diploma in Leadership for Health and Social Care Adults. Since qualifying as a health care professional, I have worked solely in elderly care. I am passionate regarding elderly care and I strive to make a difference in the lives of others which incorporates a person-centered approach. I consider myself an excellent communicator and very approachable who strives to enhance the services users lives to the full.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westfield Lodge Care Home to verify any information. View our terms and conditions. Westfield Lodge Care Home has an Enhanced Service - more info.