Westfield Lodge Care Home

Weston Coyney Road, Weston Coyney, Stoke-on-Trent ST3 6ES
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10 103 Reviews
  • Westfield Lodge Care Home, Stoke-on-Trent
Westfield Lodge Care Home is a modern purpose-built home in Weston Coyney.

The care home has gardens with a water feature and plum trees. Near the home is a lake, where residents and staff enjoy feeding the swans and ducks.

There are communal lounges where residents can socialise as well as quiet lounges and a bright and sunny conservatory. Residents are encouraged to personalise their bedrooms and are consulted on their likes and dislikes in terms of food.

Individual bedrooms are comfortable and well maintained and residents are encouraged to personalise their bedrooms. Snacks, fresh fruit and refreshments are available day and night.

Residents wishing to have their hair done can visit the onsite hairdressing facilities. In addition there is a varied programme of activities which includes arts and crafts, gardening and musical events.
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Care Provided by Westfield Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1300 – £1500
  • Self-Funded Nursing Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: £1500 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1500

Fees are dependant on individual's personal needs

These prices are only a guideline, please contact Westfield Lodge Care Home to find out the exact price for your requirements.

Contact Westfield Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Westfield Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Angela Smith (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1992
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)

Visiting

  • See website for information

Parking

  • Free onsite park

Westfield Lodge Care Home Reviews (103)

10

Westfield Lodge Care Home has a Review Score of 10 (9.953) out of 10, based on 25 reviews in the last 2 years.
Over all time Westfield Lodge Care Home has 103 reviews.

Overall Experience
  • 90
  • 13
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Date Published
  • 103
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Reviewer Connection to Westfield Lodge Care Home
  • 42
  • 21
  • 9
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Total of 103, showing 81-100
Review from Caroline L (Daughter of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a hospital stay we were advised that our mum required 24 hour care with nursing supervision. After visiting many local care homes this one stood out from the moment we stepped through the door. The atmosphere was upbeat and cheerful, all members of staff were friendly and approachable, nothing
was too much trouble. Within a short time of her moving in the staff were attuned to Mum's needs and were quick to respond when unfortunately her health began to decline. The support given to Mum and ourselves during her last days was professional, compassionate and sincere. During such a difficult and emotional time, our experience at Westfield restored our faith in human nature. Thank you.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Justin C (Friend of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our very close friend went to Westfield Lodge as she was very poorly and needed palliative care. Sadly, she passed away after only one week but during her time there, we were very impressed with how well she was treated by all of the staff. Her room was small, but very clean and well decorated and provided
her with a calm, quiet place in which to spend her final days.
All of the staff were so thoughtful. They met all of our friend's needs and more and seemed genuinely concerned for her well-being. When she finally passed away, the staff seemed moved by our loss and all came to pay their respects and to offer their condolences. They helped and supported us through a very difficult time and were so thoughtful and considerate.
I am so glad that our friend spent her last few days at Westfield Lodge and would not hesitate to recommend it to anyone who needs to find a caring home from home for their relatives. Well done Westfield Lodge. A job very well done and one that we will forever be grateful for.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from A R (Daughter of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing a home for our mum was extremely tough. At Westfield Lodge Care Home we found them helpful and honest and only wanted to provide the best for our poorly mum.
In the few days our mum was in Westfield Lodge she was encouraged to participate and engage with staff and other patients. She had her
hair done and the staff soon got to know our mum's ways. We cannot thank the manager and the team for making our mum's last days happy and comfortable for our mum and for us they provided support, knowledge and empathy. We are forever grateful.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Teresa E (Daughter-in-law of Resident) published on 8 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We chose Westfield Lodge care home because of the caring and concerned approach of the staff and their optimistic outlook towards Dad who needed constant nursing care during the last few weeks of his life.
The environment is cheerful, the rooms bright and welcoming and the new improvements to update
the home are good. Dad was encouraged to join with the other residents in the lounge and dining room for meals and we felt the staff did their utmost to make him comfortable.
It was a stressful time for family and during visits all of the staff were caring kind and considerate and nothing was too much trouble. We would like to pass on our heartfelt thanks to all of the staff.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Jackie (Daughter-in-law of Resident) published on 3 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law became a resident last year after hospital and being in another home temporary on assessment. We were all made to feel so welcome by all the staff and felt so happy and confident that my father in law was going to be looked after and this left, us as a family, so happy and the staff
from the cook's, carers, nurses and manager, couldn't be more helpful. They looked after all my father in law needs and the food was just so amazing, he put weight on and enjoyed every meal, nothing was too much trouble. The staff not only looked after him but went the extra mile, he only had to ask and they would help. We really do appreciate everything they did for my father in law especially near the end, the staff couldn't have done more and I would recommend this care home to anyone. I know we couldn't fault anything and that means so much when someone you love is being looked after so well.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Shirley H (Partner of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care in this home was excellent. All the staff from the bottom including all workers, medical staff and administration staff were readily available and helpful whatever time of day. The atmosphere was cheerful and visiting always flexible. Good activities, food, and food supervision being provided
according to residents needs. I shall always be grateful for the care given at the most difficult of times.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Mandy P (Granddaughter of Resident) published on 16 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My nan had been in this care home for a few years and the staff have always been respectful and caring for my nan. My nan passed away in early November 2018 and in the last month or so before she passed she was in palliative care. My nan had Alzheimers, cancer and Parkinsons disease and therefore she
had special care requirements. The staff were very friendly and knowledgeable and I and my mum would often have chats about my nan and how best to help her. We feel like we got to know the staff I really feel like they did everything they could for my nan while she was in their care because she was never going to get any better and she was a very poorly lady. The carer was fantastic, she always kept us informed of my nan's health and asked us what we wanted for her. They are a great team and they care which is very important when you are leaving your loved one in their hands.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Fay Q (Friend of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been positive. Staff are caring and thoughtful. New management team are exemplary, dealing with residents and their visitors to a high standard. Outings are arranged for those that can participate and activities for all on a daily basis taking into consideration their individual needs.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Sandra J (Daughter of Resident) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westfield Lodge staff are excellent, they have been supportive and understanding throughout the years of care they provided for my mother. During the last stages of the care process, they were compassionate, caring and attentive at all times. They provided a high level of care for the complex needs
of my mother and genuinely cared about her health and wellbeing. The rooms and general living areas were always clean, warm and well maintained. The food was prompt, varied and nutritious at meal times, and there was always a carer available to hand feed my mum.
They were always patient with her, taking time to make sure she ate properly. It is difficult watching a loved one go through a long illness, but the staff and care home made it easier as I knew that she was well cared for. I am grateful to staff for taking care of my mum so well and have enjoyed getting to know the friendly carers and nurses at this facility and would like to say a huge thank you for everything they have done.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Thomas M (Husband of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is being well looked after. The carers are really helpful.
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Review from Trish S (Daughter-in-law of Resident) published on 9 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law spent two happy years at Westfield Lodge where she was looked after so well. All the staff; carers, nurses, catering, maintenance, housekeeping and admin all played a part in making her time there the best it could be.
During the last few weeks of her life, the care and compassion
shown to her by all the nurses and carers was exemplary. We were also helped by the staff, whether it was just asking if we wanted a cup of tea or talking to us about what was happening and our feelings.
When your relative goes into Westfield Lodge they become part of the "Westfield Lodge family".
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Chris T (Son of Resident) published on 9 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were offered Westfield Lodge when our mum was placed on palliative nursing care due to her dementia.
Upon first viewing, we felt a warm and caring environment and were shown around all facilities with an honest appraisal from the manager. She asked us to look past the ‘tired’ decor as the residents'
care was her priority and the home was due for a complete refurbishment. (This is underway and looks great).
We chose that mum should go there thinking that time would be very short and she would probably never be able to leave her bed again. But as soon as mum had settled she was enabled to go to sit in the lounge areas by expert use of hoists and chairs. We have no doubt that it enhanced her last few months of life.
All the staff have treated mum and our family with total respect and friendliness and our family cannot recommend here highly enough. Mum has passed away but it is a huge comfort to know that during her last months she was in such a caring place, with wonderful staff.
Reply from Angela Smith, Manager at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from H L (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum came in on palliative care and stayed at Westfield for a duration of nine weeks.
Her illness meant that she declined rapidly.
The care she received always supported and respected her needs.
We were very confident and trusted the staff.
Management kept us informed and included and the communication
was excellent.
We were always included in decision making and in the final days we were provided with food, refreshments and emotional support. Thank you so very much.
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Review from Michael T (Nephew of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff were very kind and helpful to visitors and service users.
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Review from Simon S (Son of Resident) published on 21 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother arrived at Westfield Lodge Care Home on an assessment. She was cared for extremely well. In my mother's case, she went in there on a very low state of body and mind.
Within a few weeks, although her dementia remained severe, she began to enjoy life again. The staff were very good and very
caring, always giving my mother the time of day and catering to her needs. Westfield on every visit seemed a calm and happy place to be.
Reply from Lesley Hubbard, Administrator at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Eileen G (Wife of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband went to Westfield Lodge Care Home on the 11th September 2017. I find the home nice and the staff very attentive, I have no regrets with my husband going into Westfield Lodge Care Home.


I am also pleased with how they keep me updated with everything.

Reply from Lesley Hubbard, Administrator at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Alison B (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recently chose Westfield Lodge Care Home for a home for my mum after viewing several homes.


The deputy manager who showed me around immediately made me feel comfortable and confident that my mum would be well cared for. Although she was only a resident for 6 days before she passed away her care

was faultless by all the staff. Everyone we encountered was so caring and friendly. The senior nurse on duty, the evening of her passing was particularly supportive. Although very sad at the loss of my mum I feel very supported that she was a resident.
Reply from Lesley Hubbard, Administrator at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Michael T (Husband of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was admitted to Westfield Lodge for assessment on the 4/1/18 for nursing care. She passed away on 18/1/18. While she was only in Westfield Lodge for a short while, I had nothing but admiration for the staff and management.
Reply from Lesley Hubbard, Administrator at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from W H (Daughter of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is and always has been very happy here since 2015, and has received friendly, cheerful and attentive care from all the staff. Rooms are clean and tidy and personalised to feel like individual homes. Food is home cooked and looks and smells wonderful. As Mums needs have begun to escalate she has
received excellent nursing care. All the staff are compassionate and interactive with Mum, and I feel that they know her well.
I have no reservations in recommending this care home to others.
Reply from Lesley Luckett, Administrator at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Review from Alwyn W (Daughter of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westfield Lodge, no words can express the care and nursing. The nurses, care staff, management, down to cleaners and kitchen staff. The cleanliness, comfort and personal care they showed to my mother-in-law was next to none. I, as a daughter in law, cannot thank them enough for the care they gave her
and love on her passing.
Reply from Lesley Luckett, Administrator at Westfield Lodge Care HomeThank you for the review - we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore it is hugely rewarding when we receive positive feedback such as yours. Thanks again.
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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Westfield Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.953 for Westfield Lodge Care Home is calculated as follows: ( (281 Excellents x 5) + (14 Goods x 4) ) ÷ 295 Ratings = 4.953
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westfield Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Angela

Angela Smith

Job Title: Registered Care Home Manager Joined: 2016

I am the Registered Home Manager at Westfield Lodge Care Home and have been a qualified Nurse for 9 years. I have an BSc honours degree in nursing and a Level 5 Diploma in Leadership for Health and Social Care Adults. Since qualifying as a health care professional, I have worked solely in elderly care. I am passionate regarding elderly care and I strive to make a difference in the lives of others which incorporates a person-centered approach. I consider myself an excellent communicator and very approachable who strives to enhance the services users lives to the full.

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