High Lane, Tunstall, Stoke-on-Trent ST6 6JN
Hilltop Manor Care Home is on an elevated position in Chell, a suburb near to Tunstall and is close to shops, amenities and public transport.
This a purpose built care home provides accommodation in single occupancy rooms, some of which are spacious enough for sharing. A good majority of the rooms have en-suite facilities and all have a nurse call system and TV point.
Hilltop Manor features several lounges for relaxation and separate dining rooms are available, where residents dine together. Traditional home cooked meals using fresh produce are served with daily choices being available. Special diets can be catered for. A sun lounge is also available for use by residents and the mature gardens have several patio areas.
The home is attended by an experienced hair stylist. Dental, optical and chiropody services are available when required.
Residents can benefit from a varied programme of activities.
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Group: Four Seasons Health Care
Person in charge: Kathleen Barcroft (Home Manager)
Local Authority / Social Services: Stoke on Trent City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Single Rooms: 74
Shared Rooms: 3
Rooms with ensuite WC: 59
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Hilltop Manor Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.8 (maximum of 10) for Hilltop Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Hilltop Manor Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.831 for Hilltop Manor Care Home is calculated as follows: ( (50 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.831
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2 Points relating to the number of positive Reviews for Hilltop Manor Care Home is based on 4 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875
Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 4 Reviews ÷ 16 Target = 0.250 , then divided by 2 = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hilltop Manor Care Home has a Review Score of 6.8 (6.831) from 5 Reviews
Review submitted from a Postal Card by Stuart C (Brother-in-law of Resident) on Friday 27 January 2017. Relates to December 2016.
As you can see by my tick off display, that I am very satisfied that my brother in law has received a good standard of care in the last 12 months that he has been a resident. If I was not satisfied I would surely let the persons in charge of my findings know. If there was anything at this time it would be nitpicking. I visit frequently.
How likely would you be to recommend Hilltop Manor Care Home? Extremely Likely
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Review submitted from a Postal Card by Lesley L (Daughter of Resident) on Thursday 21 July 2016. Relates to July 2016.
Staff at all levels make residents and visitors feel welcome. Nothing is too much trouble for the staff regardless of how busy they are. Kindness, compassion and resident dignity is evident and all staff should be commended for making this care home a place where residents feel valued and wanted. To all the staff at Hilltop Manor thank you from the residents and visitors you are all stars, be proud for what you do in your role as caring angels.
How likely would you be to recommend Hilltop Manor Care Home? Extremely Likely
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Review submitted from a Postal Card by Dorothy P (Resident) on Thursday 14 July 2016.
I am very comfortable while I am at Hilltop Manor. I do not have any complaint. The staff treat me with dignity and respect.
How likely would you be to recommend Hilltop Manor Care Home? Extremely Likely
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Review submitted from a Postal Card by Sue W (Sister of Resident) on Wednesday 13 July 2016. Relates to June 2016.
My brother has been in Hilltop for five weeks now with terminal cancer. The matron, deputy and staff have been tremendous to both my brother and the family, a real support to all. I would recommend Hilltop.
How likely would you be to recommend Hilltop Manor Care Home? Extremely Likely
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Review submitted from a Postal Card by Kirsty D (Niece of Resident) on Wednesday 9 March 2016. Relates to January 2016.
Very clean, friendly staff and management. Warm and homely environment, very helpful. My Aunt has been in residence since September 2015. My Aunt is a resident of high dependency, she is bed bound and peg fed due to a stroke. All the staff are great with her they cheer her up by telling her jokes and having a laugh with her. If laughter is the best medicine then she is being well catered for, but seriously there has been much improvement in her since being at Hilltop.
How likely would you be to recommend Hilltop Manor Care Home? Extremely Likely
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June 2015
Recipient: Hilltop Manor Care Home
Date: Monday 08 Jun 2015
There are currently no Care Home Idol entrants who have performed at Hilltop Manor Care Home