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Clement Court Care Home

Clement Road, Chell, Stoke-on-Trent, Staffordshire ST6 6JN
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I find the care for my mother is excellentJohn B(Son of Resident/Service User)
Clement Court Care Home, Stoke-on-Trent
Clement Court Care Home, Stoke-on-Trent
Clement Court Care Home, Stoke-on-Trent

Clement Court Care Home is purpose built which means it’s easy for the team to meet the needs of residents.

All bedrooms are a good size and there are plenty of communal areas for residents to enjoy time together or to find a space for some quiet time.

The home has 80 single rooms and three shared rooms, of which 59 have en-suite WC facilities. All rooms are a good...  

Care Provided by Clement Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.

Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

Contact Clement Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Elaine Hollinshead(Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit Clement Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Clement Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the home. There is no charge to use the cark park.

Clement Court Care Home Reviews (61)

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8.2

Clement Court Care Home has a Review Score of 8.2 (8.208) out of 10, based on 9 reviews in the last 2 years. Over all time Clement Court Care Home has 61 reviews.

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Showing 61 reviews matching selected criteria
Review from Jayne B (Sister of Resident) published on 13 April 2021 Submitted via Postal Card
Overall Experience

Really appreciate all they do for my sister.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Many thanks for submitting your review and your ratings.

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Review from Kathleen C (Wife of Resident) published on 21 September 2020 Submitted via Website
Overall Experience

Clement Court Care Home is a lovely friendly care home, run efficiently and caringly, nothing is too much trouble and the staff will always go the extra mile to accommodate residents and families. I would highly recommend!

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a lovely review, thank you. It means a lot to the team to know what a difference they make.

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Review from Jeanette S (Daughter-in-law of Resident) published on 21 September 2020 Submitted via Website
Overall Experience

My Father-in-law has been a resident at the care home for over 12 months now, he has settled in well. The staff are all amazing and really take time with all the residents; they have activities for all to do, watch movies, have sing songs the list goes on. I can highly recommend this nursing home it fabulous, so pleased we found this for Dad and a massive thank you to all the staff for what they do.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Many thanks for this lovely review - I'm glad your Father-in-law is doing so well.

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Review from Catherine C (Daughter of Resident) published on 15 April 2020 Submitted via Website
Overall Experience
My Dad was taken into care in June 2019, since then the care he has received has been excellent with a team of carers and nurses supporting his needs in a very friendly, professional and caring way.
The family often visit dad and always receive a warm welcome from the staff. Dad always comments on the good food he receives during the week.
More recently due to the current Covid 19 restrictions, the staff at the home have organised video calls through allowing dad's family to keep in contact, something we are all very appreciative of during these difficult times knowing how challenging it must be for the carers and nurses.

Thank you all for your dedication, love and the special care you are giving my dad, he really appreciates it and we appreciate it too, thank you.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Many thanks for taking the time to write this lovely review. It's lovely to read about the love and care your Dad has received and how the home has continued to ensure that family are involved in these challenging times.

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Review from L J (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card
Overall Experience

I would recommend Hilltop Manor Care Home to family and friends. I am so pleased I chose this care home. Carers and staff are all so very friendly and cleanliness is perfect. The food looks lovely also, the security is excellent. Plenty of room for parking. It also has seating areas for residents to sit outside.

Reply from Jasmine Bracken, Marketing Administrator at Clement Court Care Home

Thank you for your comments about your recent experience at Hilltop Manor Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Michael W (Son of Resident) published on 23 August 2019 Submitted via Postal Card
Overall Experience

Since my father was admitted to Hilltop Manor Care Home I cannot fault the attention that all the staff have given to him. I find them very pleasant and courteous and only willing to answer any questions. In my view, I fully recommend this nursing care home.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you for letting us know how we are doing at Hilltop Manor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from H W (Brother of Resident) published on 23 August 2019 Submitted via Postal Card
Overall Experience

Our brother was very ill but now still poorly but much more comfortable.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.

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Review from F K (Resident / Service User) published on 12 July 2019 Submitted via Postal Card
Overall Experience

Happy and content. No complaints.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you for letting us know how we are doing at Hilltop Manor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Evelyn H (Daughter of Resident) published on 28 June 2019 Submitted via Postal Card
Overall Experience

When our Dad (aged 87) needed to go into care we were all understandably concerned. However, we needn't have been worried. He has settled into Hilltop Manor very well and is comfortable there. The facilities, food etc are really good. The staff are friendly, caring and always supportive and understanding. Dad is comfortable and well cared for. All family members would definitely recommend this care home to anyone.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, Evelyn, for your comments about your recent experience at Hilltop Manor Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we...  

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Review from Susan R (Cousin of Resident) published on 20 June 2019 Submitted via Postal Card
Overall Experience

The home is very clean and has a very pleasant atmosphere. Staff are caring and treat the residents with respect and politeness. If there is a problem, they ring to advise and always keep me updated.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, Susan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from John B (Nephew of Resident) published on 7 June 2019 Submitted via Postal Card
Overall Experience

We are very pleased with all the care given to our Aunty. Everywhere is clean and bright and the staff are always cheerful and helpful. There always seems to be different activities going on and aunty always says how lovely the food is here. On the whole, we are very happy that she is staying at this particular home.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, John, for letting us know how we are doing at Hilltop Manor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Lyn B (Sister of Resident) published on 10 January 2019 Submitted via Postal Card
Overall Experience
The home is clean and welcoming.
Staff are very friendly and caring to the residents.
Activities very good.
Menu is varied and if the resident does not want what is on the menu, there is another choice for the resident.

Bedrooms could be larger.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, Lyn, for letting us know how we are doing at Hilltop Manor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from John B (Son of Resident) published on 28 November 2018 Submitted via Postal Card
Overall Experience
I find the care for my mother is excellent and the staff try their best to make sure she is well looked after. They are friendly and helpful to me and also very polite. The food is of a good standard at meal times and the rooms are tidy and clean.

Everyone at Hilltop Manor does a really good job. I would recommend this place to everyone. They also treat the residents with dignity.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hilltop Manor Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Steve F (Friend of Resident) published on 23 November 2018 Submitted via Postal Card
Overall Experience

I have been visiting a friend for about 18 months and roughly 4 times a week. In that time I have only witnessed extremely good and kind care both for my friend and the other residents. I have overheard many little conversations with other residents where the staff have cajoled residents and used humour and kindness to persuade them to do what was needed. I have had experience of two other care homes one very expensive, one not and would recommend Hilltop Manor over both of them.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, Steve, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from David B (Son of Resident) published on 23 November 2018 Submitted via Postal Card
Overall Experience

Recently changed management and halved in size due to residents moved downstairs. A lot has been done to turn the home around and everything seems to have changed for the better. My concerns and my mother's concerns are listened to and acted upon. The care staff are courteous and professional. Pleased to recommend the home.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, David, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.

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Review from M W (Sister of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience

Really good overall, the one area I have a problem with is laundry. I mark all the clothes but they still go missing. Laundry staff are helpful and try to find things. Still, in the area of clothes, there is a notice on my sister's wardrobe saying to put her clothes on from the right-hand side and this is done but someone from the laundry puts the clean washing in amongst her clothes, that have been out for the week.

Reply from Ronnie Cavanagh, Marketing at Clement Court Care Home

Thank you, for your comments about Hilltop Manor Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

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Review from Stuart C (Brother-in-law of Resident) published on 27 January 2017 Submitted via Postal Card
Overall Experience

As you can see by my tick off display, that I am very satisfied that my brother in law has received a good standard of care in the last 12 months that he has been a resident. If I was not satisfied I would surely let the persons in charge of my findings know. If there was anything at this time it would be nitpicking. I visit frequently.

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Review from Dorothy P (Resident / Service User) published on 2 August 2016 Submitted via Postal Card
Overall Experience

I am very comfortable while I am at Hilltop Manor. I do not have any complaint. The staff treat me with dignity and respect.

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Review from Lesley L (Daughter of Resident) published on 22 July 2016 Submitted via Postal Card
Overall Experience

Staff at all levels make residents and visitors feel welcome. Nothing is too much trouble for the staff regardless of how busy they are. Kindness, compassion and resident dignity is evident and all staff should be commended for making this care home a place where residents feel valued and wanted. To all the staff at Hilltop Manor thank you from the residents and visitors you are all stars, be proud for what you do in your role as caring angels.

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Review from Sue W (Sister of Resident) published on 13 July 2016 Submitted via Postal Card
Overall Experience

My brother has been in Hilltop for five weeks now with terminal cancer. The matron, deputy and staff have been tremendous to both my brother and the family, a real support to all. I would recommend Hilltop.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 January 2026
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Clement Court Care Home.

Meet the Team (3)

Elaine Hollinshead
Elaine HollinsheadJob Title:Home Manager

Hi, my name is Elaine, and I am the Home Manager here at Clement Court Care Home.

Amelia Clarke
Amelia ClarkeJob Title:Administrator

Hi, my name is Amelia, and I am the Administrator here at Clement Court Care Home

Maxine Bagnall
Maxine BagnallJob Title:Activities Coordinator

Hi, my name is Maxine. I am the Activities Coordinator at Clement Court Care Home.

I have been employed in various roles at Clement Court Care Home and have been the Activities Coordinator since 2020.

I am passionate about seeing our residents express their individuality and I have been instrumental in the creation of Clement Court Care Home's salon and bar.

I am also a qualified nail technician and love helping our residents to look and feel their best in the salon!

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